GameStop

Negative experience: the real store hours differ from those posted online (being told "this store does not participate in the holiday hours.")

Negative experience: Yeah, Vanessa sucks... rude.

Negative experience: Same exact issue as everyone else... Older lady w/ gray hair, glasses, apparently her name is Vanessa. Avoid her. She is a very rude, miserable person.

Negative experience: This older lady with long gray hair with glasses was so disrespectful to me and my girlfriend. As soon as we enter the store she starts talking about the deals and we were fine with it saying “oh thank you” until she got irritated and said “stop interrupting me, im doing my job, if you don’t like that, then get out” so we both looked shocked and said “this is the most disrespectful customer service i’ve ever had” and Ive worked in retail before and this is unacceptable and embarrassing. me and my girlfriend are never coming back. If i could 0 stars.

Negative experience: I am familiar with this "Vanessa" person mentioned several times below. I have had similar, horrible experiences with her. She has cozied up enough to reveal to me that the only thing she is interested in is the revenue of the store, and "trying to save it." They unfortunately have very few forms of revenue left. Gamestop obviously was recently in the news for being on r/Wallstreetbets, and essentially getting bailed out, as a meme. Well, here we are, close to 2026, and they're still around. Concerning Pokemon cards, I cant say for sure this Gamestop sells them above MSRP, but the one in MOA does, but not by alot (7.something for non members, down to 6.80ish for members), and they at least had them... whatever, null point here, can never find them here, and the employees are transparent enough to tell you all the details - exactly how much they get, what the lines are like, yeah - no chance for any average consumer to obtain these, at least at this location. Back to Vanessa, she doesn't really claim to know "Pokémon," so wont converse much with you there, but will instead ask if you'd like to pre order new video games (even if you didn't mention anything about any video games, and are here purely for physical merchandise), MTG TCG sets that are coming out (and I was actually once given the wrong name and release date of a set from her once, nbd lol just found if funny how unprofessional she is, anything to try for a sale, right?). Basically, she doesn't listen to you, doesn't care about what you need or want, just wants to try and get you to "pre-order" and hit her metrics for the store. Is a generally very unpleasant person imho, and someone I would not like to have a coffee and exchange pleasantries with. There are several other employees here that are all awesome once you figure out what they're into. I don't remember any by name, except Ben, he was great... I'll give this an extra star, just for all the nice talks about Pokémon I had with Ben, and what a nice pleasant individual they were. The store also has had the same physical merchandise on the shelves for what feels likes years. Anything useful or fun is marked at MSRP, and clearance stuff sits there because it's not relevant in pop culture any more. Good place for some cheap, t-shirts to do yard work in. Check the clearance rack. Sorry Vanessa, after reading about these claims below, they totally sound like things you'd do... pushy about selling warranties on cd's in 2025... being rude to people if they decline said extended warranty's, generally being sneaky, untrue, and un-transparent to your patrons, also just plain rude. Golden rule. Shame on you.

Negative experience: My brother and I decided to go to Gamestop together for black friday since they have the buy 2 get 1 free deal on pre owned games. When we got to the counter the cashier kept trying to sign me up for the 2 year protection plan, I said no and declined several times before she just tried to sign me up for the 1 year plan. I eventually had to turn to my brother and ask him if he wanted one and he said no, the games aren't even for him. After my brother declined she was completely silent to us for the rest of the purchase, even ignoring my brother when he said have a good day. Once we drove away I opened a copy of cyberpunk 2077 to realize she didn't give me the download disc, only the play disc, I decided to come back with my brother. When we arrived she was helping a few teenagers so I waited at the counter quietly, when they moved to the counter I said "I only got the play disc, no download disc" she then waved me away and said "Let me help them first" I said okay and stepped back. After a while of waiting she looked at me and said "When I opened the yellow sleeve there was only 1 disc so I can't help you" I said "Okay can I atleast return it?" She then in response says "No you didn't buy the protection plan so I can't return it" This pissed my brother off because she gave us a dummy case that very obviously says (2 discs) on it. So then my brother started yelling at her for how rude she was being and not returning it. Because from are perspective it looks like she's stealing from me to pressure me into spending more money on a protection plan we don't want. She then told my brother to leave and he refused, so she threatened to call the cops, my brother then threatened to call the cops too. Once my brother threatened to call the cops on her. She focused on me and said "I can help you but not with your brother causing a scene". Oh so you can return it?We SHOULD NOT have had to threaten to call the cops to get my money back. Once we left the store I went back in and finally got my return, but not without her making comments about my brother the whole time, saying the whole thing is his fault. She then proceeded to call the cops IN FRONT of me and told them that she never refused my return, but yes she did. By the end of all of this she got my brother tresspassed for 1 year. The cashier looked to be a woman in her 40s or 50s, long grey hair and round glasses, the receipt said her name is Vanessa

Negative experience: Went to buy something but they had a sign on the door that there was a meeting from 3:30 to 4:30 guess they dont want any customers

Negative experience: Sells warranty without explaining the details. Also doesnt ask if you want a 1 or 2 yr warranty. Overbearing customer service trying to push their pre-owned or refurbished products. Not friendly or personable. Do not recommend gamestop in general at thia point

Positive experience: Not even open a full 8 hour shift each day

Fantastic experience: Shout out to Isaac who was very pleasant to interact with :)

Negative experience: They dont sell pokemon cards unless you are a member? And then again if you could buy them they are well over msrp. They also dont grade cards either and its $30 anyway so who cares ‍♂️ dont come here for cards you are wasting your time.

Negative experience: I stopped into this GameStop this morning (9/12/2025 @ approximately 10:50am) to buy some single Magic cards after finding out a month ago that GameStop now sells singles and bought some from this same location on that same visit. I walked in and was told by the employee (blonde middle aged lady) that I had to be a ProMember to buy Magic cards. I proceeded to point at the singles and asked obviously irritated “you mean I have to have a membership to buy that $2 piece of cardboard?!?” She said yes we are trying to dissuade scalpers. ‍♂️ I swear GameStop hires the dumbest people I will never shop at this location again because of the sheer ignorance of their incompetent staff.

Negative experience: From the moment I walked into the store I knew something was up.. the person immediately said to me oh do you have an HDMI cord so we can make sure that the PlayStation works I said an HDMI cord I would assume you guys had one to test the products he goes yeah I guess I could go check and then checks for 1.5 seconds and finds one surprise Ivan said to the gentlemen don't worry about the controller it's broken however the PlayStation is in great condition he then told me that he wasn't able to test the PlayStation because of the controller being broken I said why not he said because it's not broke because he doesn't have a one that's programmed I said it is programmed it's just faulty he said that it wasn't connected to the internet unplugged it and handed it back to me I went back out to the car but I was pretty upset I didn't gather myself and went back into the store and explain to the gentleman that it does connect to the Wi-Fi please hook it back up and I'll show you how to get there so after I hooked it up to the Wi-Fi the gentleman then said well since you don't have the work of controller I'll give you $12 for your PlayStation. After that I was really upset I just grabbed my PlayStation and left you took it to the next store where they didn't even check for the controller because I didn't bring it in because it was broken and I didn't want to deal with the hassle they gave me $40 for my PlayStation pretty impressed and happy. I won't be going back to that gamestop. The service there was horrible. And I do feel like there was a reason why and underlining that reason why I might not have the complexion for the connection there if you know what I'm saying

Negative experience: Location not staffed properly. Can't even be open during posted hours Edit: Twice recently we have visited this location in hopes to find some older generation games or discounted pre-owned games and accessories. The workers now aggressively try to sell you collectables, shirts, and their pro membership and seem very disinterested in helping you find what you're actually looking for. Don't bother with this gamestop anymore! Hidden Gem is a much better place to find your not-current gen games and accessories.

Fantastic experience: We went to this location after a poor experience at the other GameStop in Rochester. Haley was awesome and very professional. She assisted us with getting a promotion that was posted by GameStop’s Facebook page. There was another gentleman assisting us with our trade-in (he said he normally works the night shift) and we talked about how we were enjoying the new Switch 2. They both went above and beyond to make us feel welcomed and get the best deal possible. We will be shopping at this store going forward. The store was clean, well lit and laid out. Thank you Haley and the gentleman whose name I forgot (he did tell me, I’m sorry).

Negative experience: Despite signage, you can't actually send in your cards to get PSA graded here. Apparently they're not allowed to remove the sign since corporate said it's required, but they also just don't offer it for some reason.

Fantastic experience: Awesome customer service. The store is clean and well organized. Jarred had excellent customer service

Fantastic experience: Jerid is always friendly with a great attitude!

Negative experience: They never answer the phone.

Fantastic experience: Friendly staff, lots of product. Decent selection of things.

Fantastic experience: Always have a good selection of games

Fantastic experience: They purchased quite a bit of used equipment and games and gave a fair price.

Positive experience: Only negative is it's a small shop

Fantastic experience: Gran lugar para encontrar los regalos mas hermosos y todo en coleccionable

Negative experience: Terrible store , terrible employees . Bought a hard drive last night and asked the employee if the hard drive would run next gen games he says yes ! , I go home the hard drive does not work. I try to return it and the lady tells me I can’t return it and I should sell it online … do not shop at this store.

Negative experience: Disappointed by the lack of games. Less than 400 games combined for all systems. This is a so called game shop that sells more pop culture stuff than Videogames. This helps explain why they are going out of business, they need to relearn what the customer wants. Also watch you receipts, the company has been adding insurance to items even when you tell them no. I have also witnessed ppl being charged for Pro accounts with out being told it is added to their purchase. These both are theft by a corporate company.

Positive experience: Unfortunately, this location is understaffed, and management is clueless as far as what gamers really want. They might know how to run a store, but gamers they are not. It's not a very popular location, so very little interest in new releases. I was told they focus on Switch gaming platform and not really Xbox... And since there have been staffing issues used titles have been priced higher than other locations... I love Gamestop. However, this location is not so much.

Fantastic experience: Friendly and helpful.

Fantastic experience: It was great. Got what I wanted!

Negative experience: Yuk

Fantastic experience: Great staff!

Fantastic experience: Very nice knowledgeable staff.

Fantastic experience: Staff is super friendly here, always a pleasure to stop in even if it's just to browse.

Fantastic experience: Clerk was very helpful, lots of selections, and prices are pretty good for second hand as well as new.

Fantastic experience: Overall it's a great experience and stores clean wish they would get their employees wipes off the floor

Fantastic experience: Clerk was very helpful in finding gifts for my kids. Was a very good experience.

Fantastic experience: Nice GameStop store as far as they go.

Fantastic experience: The employees are always just super cool and aren't judgmental of my friends and I when we mess around, and overall it's just one of my favorite stores to go to. Also they're super helpful and if they don't have something I stock or don't carry it anymore, they give recommendations of other places you can find it. 194040404099393727262626/10 love it here and I'll never stop going lol

Fantastic experience: Always friendly and helpful great about making sure their customers are reminded about upcoming releases

Positive experience: You can't go wrong with Gamestop. Friendly and knowledgeable staff. Will always come back.

Fantastic experience: Friendly knowledgeable employees and stuff was pretty much organized and easy to find or be found

Negative experience: They tried to sell me a game that was already opened and had fingerprints on it for full retail $50. Ended up going to target and bought in package for $27

Fantastic experience: They are always super helpful and friendly!

Positive experience: Like the place got a game

Positive experience: Nice to look what they have

Negative experience: I shop here a lot but hate that they don’t have a selection for the older platforms. The prices can be very high unless you look in the bargain bins

Negative experience: Wouldn't even give them one star everytime I try to call they pick and then hang up

Negative experience: I feel generous giving them this one star. Online and on the store window the closing time said 8pm. We got there at 7:30pm and they were closed. There was employees inside and when we tried opening the door they ignored us and shut the lights off. Would recommend this location.

Negative experience: Got here right at 12 and they didn't open the store until 1 o'clock. And this is why gamestop stores are closing left and right

Fantastic experience: Excelente trato y buen servicio

Fantastic experience:

Fantastic experience: I just really like this store!!!!

Negative experience: Says they’re open per google but when you get here the place is boarded up. Sign on door saying no staff.

Negative experience: I'm so done with this place Very rude employed you like to make you feel stupid never again will I walk in this place

Fantastic experience: very friendly and helpful staff

Negative experience: If this had negative stars I would. Employees are rude as hell and they don't even have anything ppl want. So 5 negative stars

Fantastic experience: ✋

Fantastic experience: Great.

Fantastic experience: Great place to get good deals on games, accessories and collectables

Fantastic experience: Excellent costumer service

Positive experience: Great selection of games...

Fantastic experience: Chris the storelead is fantastic and really keeps a good looking store. The options and availability of things here far exceeds the north store. Go here!

Fantastic experience: Muy bien

Fantastic experience: The BEST customer service!!!! LOVE going into this store, the staff is AMAZING!!

Fantastic experience: This is my fav GameStop in Rochester, just the friendliest staff!

Negative experience: New employees acted like they new everything and we're rude

Fantastic experience: Refreshing these days to find a place that has excellent customer service as well as knowledgeable employees. Good selection of older games, not bad prices, clean store, lots of other fun stuff related to gaming. Good place.

Fantastic experience: These dudes are always so helpful.

Fantastic experience: I always have a great time at game stop. The cashiers are especially friendly, especially Kaightlen? Is that her name? Did I spell it right? I butchered it I know. Always friendly, always ready to help. She always comes onto the floor to discuss what games I am interested in, as well as what she plays! Feels like I am buying a game from a friend instead of a company!

Fantastic experience: Great store - staff are always friendly and happy to help.

Fantastic experience: This Gamestop is awesome. Good selection of figures, gigmas, and pops. Very knowledgeable staff! My wife and I get a ton of our games and figure merchandise from this location specifically

Fantastic experience: Fantastic customer service

Positive experience: Gaming store

Fantastic experience: My son loves this place.

Positive experience: Great place to buy a game, friendly staff

Positive experience: I don't go to Gamestop as much as I used to, but when I do this is the one I go to. Better selection, friendly staff.

Negative experience: Gamestop is horrible and takes the power away from the player. I bought NBA 2k19 legend edition yet they gave it to me open and refused to return it so I traded it for 11 dollars. I traded an xbox one X and 3 games and a controller for a whopping 280 dollars. Very criminal for people who need the cash and they prey on that to make money. Horrible company

Fantastic experience: Great place to go if you want a variety of games. The also have older consoles like the Sega Genesis and the classic Nintendo. I bought a classic nintendo.

Fantastic experience: They always have the latest games available as well as some of the classics.

Fantastic experience: Great service and patience with my 11 year old picking out a new headset

Fantastic experience: Awesome people they engage in conversation but alot of times the try to sell other fees but kinda and wonderful staff

Fantastic experience: Nice staff

Fantastic experience: Good

Positive experience: Great Gamestop. Staff is knowledgable and enjoyable to talk to. This is for sure the better Gamestop in town.

Fantastic experience: Extremely helpful and friendly

Fantastic experience: good deals

Positive experience: I just walked in to check out the place. I didn't like how the area outside isn't well lit and there's no security around.

Positive experience: Associate said "this is the only one we have in stock" and the very next day when we brought it back due to an issue, they miraculously had another one of the same. I think they're just saying whatever they need to in order to make the sale.

Positive experience: Good selection

Fantastic experience: Helpful and Honest Staff! My ten-year-old son inadvertently left his wallet, filled with cash and gift cards, at this store during the holiday season. This team went out of their way to keep the billfold safe and secure all while displaying genuine care, concern and high integrity. Thank you!

Fantastic experience: I'm an elite pro member here and I love the savings and the customer service is great.

Fantastic experience: Very helpful employees. Great shopping experience!!

Fantastic experience: Great employees.... was pleasant especially for a big release night!!

Negative experience: Good service

Positive experience: We wanted to preorder the special edition of a game... but were forced to full in pay and have it mailed to our house!, and then lt wasn't free shipping, it was 150.00 at this price it needs free shipping!!!

Fantastic experience: Friendly staff and good selection of clearance items!

Fantastic experience: Quick, friendly service

Positive experience: Not a lot of pc gaming options...

Fantastic experience: Picked up a new system and a couple of games here. Staff was on point and helped me carve about $100 off the bill. Excellent. Thanks again!

Fantastic experience: Very friendly and helpful