GameStop

Negative experience: dude at the counter was rude, it looked like he was a second away from throwing a fit over having to answer a question in an EMPTY store

Positive experience: Permanently closed

Fantastic experience: rest in peace served a great 20 years lots of memes and good times so sad

Negative experience: It's been awhile since I have been to this location. It was a mess! Trash on the sales floor, didn't look like they have swept or vacuumed in weeks. Product everywhere. Wasn't greeted, no one asked if I needed any help till I was standing in line. I remember when this store was jammed with people but the staff still took the time to stop unpacking boxes, leave the counter and have a conversation with the guests that came in. And what's with the cardboard boxes on the floor filled with random crap. I almost tripped over one of them. Nothing was organized. Very disappointed

Fantastic experience: Jairo Vasquez is the absolute GOAT when it comes to game recommendations. I walked into GameStop with no idea what I was looking for—just vibes, y’know? And boom Jairo swoops in like a gaming guru sent from the future, and instantly starts helping me with a level of energy that could only be described as the definition of hype. He didn’t just recommend games. Nah, this man dove deep into my soul like he was scanning my brain with a high-powered gaming radar. He asked about my gaming history, my vibes, my mood, the texture of my inner gamer. It was like a spiritual experience. I was like “uhh I don’t know maybe something chill” and he was like, “BRO, I got you.” He pulled out the perfect game for me, like a wizard pulling a fireball out of his pocket.

Negative experience: Gamestop is offering PSA grading cards service. I sent in 3 Cards a Kobe Bryant, Patrick Mahomes (Short Print) and Cam Ward Bowman Chrome. GameStop calls 2 months later and says cards were lost and offered me $8 for the value of the 3 cards. I will never use GameStop for PSA grading again.

Negative experience: WARNING TO ALL COLLECTORS !!!! We had a HORRIBLE experience with GameStop’s customer service when we submitted our cards for PSA grading. Several members of our household sent in their cards through GameStop, and from the very start, the process was riddled with issues. First off, the customer service was absolutely terrible. The staff was unprofessional, unhelpful, and seemed completely uninterested in resolving our concerns. It felt like they were deliberately evasive, and they did not offer any transparency about the status of our cards. Every time we reached out for updates or clarification, we were met with silence or vague responses. It’s incredibly frustrating when companies act this way, especially when dealing with valuable items. To make matters worse, we suspect they don't want to provide clear email updates because they are worried about being "called out" for their mistakes — which in our case, involved the alleged loss of our cards in transit. This is unacceptable. Customers should never have to deal with this level of incompetence and dishonesty, especially when sending valuable items for grading. Based on our experience, we would strongly advise against using GameStop for PSA submissions. If we could give zero stars, we would. WARNING to other collectors: This is NOT the place to submit your cards! Do yourself a favor and go directly through PSA or find a more professional, reliable service to handle your submissions. Trust us, you do not want to go through the headache we’ve experienced.

Negative experience: Would be a 1 star, but the store is clean, stocked & staff is friendly. It's just . . . These stores are worse than a pawn shop. Took in a brand new Xbox Series X controller, just bc I have 5, and was offered $4. FOUR dollars for a $60 controller. It is used, yes. But, really? I watched the employee do the test and he told me it was defective, after watching it pass. Said stick drift, which it didn't have. Asked him to show me again and he was basing this "drift" off of a slight line in the directional bar that was there bc he bumped the stick. It didn't happen again when I asked him to repeat the test. So he kept repeating the test, I guess trying to get a result with drift - didn't happen. Still refused to accept it without the defective status, so I kept it. If it was defective why would they buy it at all? Replacing the sticks involves desoldering & resoldering very small connections (I've done it) and it's very hard. It would cost far more just in labor to fix a defective controller than they sell for new. Makes no sense, other than the business model similar to a pawn shop - taking advantage of people. Offering them next to nothing for things that they don't need but still have value then marking it up 10 fold. It works bc most people that sell things here are desperate for cash or are children who don't work for their $ hence have no sense of value for it.

Fantastic experience: The cashier was very knowledgeable on all the products and even help me get discounts

Positive experience: It's a good place to shop but I wish they updated there store hours so we aren't walking in while they close.

Negative experience: Came in to pick up an order at the Northridge location and couldn't even get what I paid for. They said it was canceled, when it clearly says on my app that it's in progress. If your system is buggy, don't offer using it. That easy! I called the manager here at the harden ranch location and she said that the system canceled my order and to call support. When calling support, they couldn't even get to me because of an hour wait time and hung up on me due to that. Horrible customer experience and service! Gamestop used to be great!

Negative experience: Only 2 workers. Only one of them working while the other just sat & looked at the computer screen. Saw a few people leave because of how long they were taking to help costumers out

Negative experience: Trash overall

Fantastic experience: There was this employee there named Brandon and he was extremely nice, and cool. And he treated me like a best friend, rather than just a normal customer. Take it from me, that man deserves a raise, or some sort of promotion for his amazing work.

Fantastic experience: The lady behind the desk is always so cheerful and helpfull. Never a bad time at this Gamestop.

Fantastic experience: Very friendly and helpful gamers work here.

Fantastic experience: Best GameStop in Salinas.

Fantastic experience: Great store friendly staff

Positive experience: Great but it is terrible for trading in your games

Fantastic experience: Very clean store in a busy location. Staff was genuinely friendly and helpful

Positive experience: Not my thing but my grandson was all happy lol

Positive experience: The workers really now want are they doing

Positive experience: Nice ppl not a lot of product

Fantastic experience: Do

Fantastic experience: Great inventory

Fantastic experience: The employees at this store are always very helpful.

Fantastic experience: I went in there to buy a black wired Xbox One controller, and I bought it for a great price with a 1 year warranty. I was 1 of 2 persons inside the store, so I was assisted quickly. Checkout was fast. Thank you. I'll be going again.

Fantastic experience: Lots of the Nintendo Switch games to choose from

Negative experience: Cases were out not stating they were out of stock. Poor environmental management and employees taking masks off and sneezing. Waited in line inside to buy item for 30 minutes. Item was sold out.

Fantastic experience: The employees at this location are very helpful. I have had a couple issues come up that the management and staff where able to quickly resolve. I highly recommend this location in particular. Very friendly staff and service definitely one of my go to gaming stores.

Fantastic experience: Well stocked, courteous service.

Negative experience: Always out of ps4 consoles

Fantastic experience: Nicest people there who are always ready to help

Fantastic experience: Good games

Fantastic experience: Great service

Fantastic experience: Great and they help

Positive experience: muibueno

Fantastic experience: Probably the best game stop I've ever been to.

Fantastic experience: Great games for great prices

Fantastic experience: I Got My 1st Cat In YEZ

Fantastic experience: Won't find it anywhere else

Positive experience: Decent gamestop sometimes they don't have some games but they will help you locate nearest place that has it in stock

Fantastic experience: Exelente

Fantastic experience: Great helpfulness on their part at finding certain games

Negative experience: Selling the same trash as they do across the street

Fantastic experience: Gamers rise up

Fantastic experience: Lots of cool stuff! Incredible staff! Very friendly! My favorite game store!

Fantastic experience: Excelent service

Fantastic experience: Customer service is always excellent when we go to this location.

Positive experience: The line was kind of long but didnt move slow so it wasnt a problem. In and out quickly with some customer service that I would rate above par. Good place.

Fantastic experience: Great friendly staff they were all a lot of help and and had plenty of info and insight about the game we were getting

Positive experience: Friendly staff on a good day

Negative experience: I came for something but I didn't find it.

Positive experience: People at the front desk were super nice while I was buying crash bandicoot.

Fantastic experience: Love the game's

Fantastic experience: Nice employes

Fantastic experience: My favorite store to shop at

Negative experience: Berry bad customer service

Fantastic experience: Definitely the go to place for your game shopping needs.

Fantastic experience: Great people and atmosphere

Fantastic experience: Good atmosphere

Fantastic experience: Always has good deals on games n collectable good prices helpful people.

Fantastic experience: Knowledgeable staff.. Large selection! New and used..

Fantastic experience: Si lo que buscas son juegos a muy buen precio este lugar es el mejor,

Positive experience: The staff is friendly and knowledgeable about the products they sell. It makes purchasing gifts/video games for my grandchildren that much easier. You can save a considerable amount if you purchase some of their preowned games.

Negative experience: Great service. Way too expensive

Positive experience: This GameStop is awesome. I know the staff well and they're super friendly. They usually have a pretty good stock of things, but sometimes it gets busy and can become a bit messy due to that. A good spot to stop for games and collectibles if you're interested in either or even both.

Fantastic experience: Perfect

Fantastic experience: Good deals

Negative experience: I don't like games

Positive experience: Juegos para todas las plataformas y algunos muy baratos.

Fantastic experience: Good store and fast customer service

Fantastic experience: Great service here. I had a few exchanges from another store and they had no problem doing it. Very knowledgeable

Fantastic experience: I only had to wait an hour before making my purchase during this black Friday sale.

Fantastic experience: GameStop is good

Fantastic experience: As always, I go in and get greeted by Wes. Always has something good to say and treats me like a friend. He is very helpful and knowledgeable. I would recommend this store for anything gaming!

Negative experience: Had a return and they didn't wanted to exchange it because I bought it at another store

Positive experience: Mi segunda visita fue mejor El personal fue mas atento

Fantastic experience: Best place for minors

Fantastic experience: My son and I enjoy their games

Fantastic experience: Love it here

Fantastic experience: Geat place, convenient location, cool swag.

Fantastic experience: Love it

Fantastic experience: Es un logar perfecto para comprar video juegos

Fantastic experience: This location can have some lines from time to time,great staff.

Fantastic experience: Customer service at it's best!!!

Fantastic experience: Charli is actually the coolest employee here. You can tell she works her butt off cleaning the store. Shes also great at customer service and always helps me find products and answers questions with great explainations.

Fantastic experience: My Bf plays Video Games . i dont . never have and the employes here convinced me to buy one that has an amazing story line and is packed with action lol . I love it !! Thanks guys

Positive experience: Friendly staff

Fantastic experience: Had just what i needed.

Fantastic experience: The employees know me by name; they know what games and swag I like and offer pre-orders; they often remind me of coupons I have and inform me of promotions I'd be interested in. Friendly and knowledgeable, what more could you want?

Positive experience: Okey

Fantastic experience: Awesome staff and five star customer service. Love the dedication of the employees helping the customers

Fantastic experience: GREAT PLACE TO SHOP FOR GAMES

Fantastic experience: Extremely helpful! They say that google employees love their job. I’d say these folks would be a close second. Very easy to talk to and ask questions. Extremely knowledgeable. They live the life, so it’s easier for them to understand the customer.

Negative experience: Asked to put a certain nintendo 3ds on hold a while back. I went to the store I gave them my name and the lady who I think is one of managers there gave me the wrong system. I told her that's not the one and she blamed me and said well you put the wrong item on hold even though I clearly know what I said and didn't even talk to her on the phone earlier. Anyways I don't know if she was having a bad day or something but she kept talking to me in a rude tone the whole transaction. Especially when I told her I didn't want to sign up to be a gamestop member. I'm not the only one who has problems with her my friend has told me she talks very rude to customers at times. Customer service can be better.

Positive experience: Friendly and helpful staff!

Fantastic experience: I always liked this Gamestop better(bigger than the one at the mall.) They don't push you into getting a power up rewards card like other Gamestop's. Great customer service and they know all about video games. No complaints here.

Fantastic experience: There very nice and help people quickly as they can can't ask much more than that

Fantastic experience: The Workers Are Fantastic They Should Get Paid 500$ an hour OR MORE.