GameStop

Fantastic experience: I had to treat myself with some new games that I haven't played yet. Pre-birthday joy. Thanks again.

Negative experience: I. Bought a used ps4 console. Was told.it would work. There was no hdmi cord in box. Unit did not work. When I went to.return it was told they did not have a hdmi cord to test with it so I left it all there. Less then 30 minutes later I get a call saying they found a cord and tested it a d system was bad. Not.going there again.

Negative experience: Noone is ever there stores always closed.kinda makes sense considering they keep filling bankruptcy every year

Positive experience: Great game stop good deals great people

Positive experience: Staff were helpful and the games I wanted were in stock. Store was clean and organized. My experience was very positive.

Positive experience: Pretty good gamestop, had the items I was looking for by pure chance, only issue was they opened a bit late

Negative experience: Scalper Pricing on new release Pokemon TCG sets is what is ruining GameStop. It is ridiculous to pay that high of a price over MSRP especially since GameStop is buying from distributors for a much lower price than MSRP. It’s greedy and it’s horrible for everyone.

Fantastic experience: Another excellent experience with great customer service. We've been gamestop customer for close to two decades. And now both of our grown boys are gamestop customers as well.

Fantastic experience: Went in to trade in games, my switch Oled and some old cases that I didn't need. Dean was patient as he had many customers coming in to trade games and consoles. I waited patiently myself and when I went up to trade in about $400 worth games, we talked about games and laughed about our day and holiday season. He was working hard and smiling through all the people buying and mostly trading in items. I appreciate his help and plan on going back. Hopefully when he the store gets more help or when its a little less chaotic to talk more about games.

Negative experience: I arrived at 11:35 pm to GameStop located at 6816 Charlotte Pike, Nashville, TN 37209 and stayed in the parking lot because I could not see any lights on in the store and I’m a single mother trying to buy a game for my son and didn’t feel comfortable standing outside by myself so I waited for somebody to open the store and then I see a person leaving the store. So I asked him if the store was open and he said "no it’s closed because nobody showed up." I then asked what his name was and he said Dean, store manager. I told him I called earlier and was told to be there between 11pm and 12am. I was there between that time and still was not able to be assisted. I manage a school district and realize that customer service is very important. I received very bad customer service from manager Dean. I was told something that was not true. I was there before 12:00 am which is the time I was told the store would close. I asked if I could please purchase the game since I was there before the time and Dean told me no because he closed the register and could not open it back up.

Fantastic experience: Dean and Andrew are the best. I drive an hour to this store because all the GameStop’s near Clarksville are awful. I trust Dean and Andrew with sending out my cards to get graded. They guide me through the process every time. It’s comforting having knowledge associates can help me because I have no idea what I’m doing or looking for when sending out my cards. Andrew took the time to help me decide which cards might be the best to send out. Note: He didn’t touch the cards. Dean and Andrew have so much knowledge about the things that interest me. Both of them are so awesome. They are always happy and ready and willing to help and share their knowledge. If they don’t know an answer to something they find out! They are very professional but they invite a fun environment. They both go above and beyond to help and they are very honest. Integrity is important to me when I’m sending high dollar cards out for grading. My kid loves going to this store because they get on his level and talk to him about what he is into. They offer insight and cool content info on the games he plays. It’s so nice to see as a parent that Andrew and Dean make a trip in more than a transaction, they make it an experience!!! You don’t get customer service like that anymore. They are best! I can’t recommend them enough!

Negative experience: Place is a joke. I try to give them my business because I want them to stay around, but honestly it’s just time for them to go out of business.

Fantastic experience: Dean and Andrew are top tier associates of Gamestop they have excellent salesman ship and very informative and have helped me many times if there is any promotions put them first on The list both have great attitudes and juggle a lot at the same thanks again guy you're the best.

Fantastic experience: I had an amazing experience at the store. Dean, Andrew, TJ, and Toby at store 6293 were very knowledgeable and helpful when I came to pick up my silent Hill f pre-order. They went above and beyond in helping me find the collectors (steelbook) edition of the game and I'm very thankful.

Negative experience: good job……..

Negative experience: When Switch 2 launched, I came here to ask if they had any left. The guy behind the counter laughed in my face and simply repeated my question to me sarcastically, so I left. Came in today bright and early for a free Pokémon promo code. The exact same guy, smug as could be, told me that I had to make a purchase for the code and they would only give them out after they sold all their product. I pulled up the website to confirm that it says no purchase necessary and he tells me that it's up to the store. Gamestop's official Twitter confirmed there are no purchases for this silly code. He did eventually give me the code holding it out saying, "Code?" like a offering a dog a treat. I see some old positive reviews for this location. Those reviews do not reflect the crass staff of today. If you have other options, avoid this place.

Negative experience: Always closed.

Positive experience: Closed early without any reason

Negative experience: Waited in line like everyone else only to watch an "off the clock" employee bring two children under 5 with him and claim that its not 1 sku per paying customer per gamestop website but 1 sku per customer/person with you. I advise everyone to bring as many "persons" with them next time. I know I will.

Fantastic experience: Stop into this location and ordered PGA2k25,and a DC McFarlane figure. They actually had physical copy of game mailed to my home free of charge! Thanks! You Guys Rock!

Fantastic experience: Clean store with friendly staff, great selection and always fantastic deals

Fantastic experience: Jerome and Nick need a raise. They are great

Fantastic experience: Deejay was great! Btw They've been HORRIBLY understaffed! Omg you guys act like Google is Always Correct on Store Times as well! I've been able to get my games and action figures pretty steadily

Negative experience: GameStop hours say they were open 11/23 at 4:15 but get there and they were closed

Negative experience: Online it says store opens at 10am on Saturday. We were there at 10:45 and it was closed. I called the store and the man that answered said he doesn't open until 11. I told him online it says they open at 10 his response was "Things change!"

Negative experience: I pre-ordered a game that came available today for pick up. Upon reaching the store at 11 AM they were in fact not open. I waited for an hour and a half and they were still not open. When I came back at 7:30 they were still closed. They had never opened for the day. They never informed me that they would be closed on the day The game came out. There was no sign posted of their current hours either. Very disappointed.

Negative experience: Walked up and the store is closed. No sign or reason. ‍♂️

Positive experience: Had good pricing on used games, but when the controller I was looking at, had a wrong price on it, they would not honor that price. Not taking a huge amount($5), just an unusual practice to not honor what it's shown price is.

Fantastic experience: Thank you Lin/Lynn for your great customer service. Even though the Bellevue store has been terrible lately, he listened to my problem. Even though he couldn't pull up another store's information to prove I had a pre-order, and now I still have to get my refund from Bellevue, I was able to purchase my game today from Charlotte Pike. Plus he was genuinely nice.

Positive experience: Typical GameStop in my opinion. Service was decent and parking not bad except for when the neighboring Buffalo wild wings gets busy.

Fantastic experience: Nice staff. The store is clean and organized.

Positive experience: Deku gave me great customer service when I came in to trade my game in. Give him a raise!

Negative experience: Always closed

Fantastic experience: The people that are working there are very knowledgeable they answer all my questions on what I needed to know about headset accessories and keyboard and mouse that I was looking for

Negative experience: 3 o’clock on a Friday and closed ‍♂️‍♂️. Change your hours online at least.

Negative experience: Don't even bother driving here. Place is never open. Worthless company. 1pm on a Sunday.. you left a note you also left at 7pm on a Saturday. Guess you want no business.

Negative experience: I normally love this location but stopped by today at noon to pick up a game and they were closed with no explanation as to why just locked down during business hours.

Negative experience: Was closed during scheduled business hours so wasted a trip to stop by. Would have made more sense if they left a note or ETA but it just looked closed down.

Fantastic experience: My favorite GameStop, always has a great selection of pre-owned games and knowledgeable staff.

Positive experience: Employees are nice, just hardly ever open

Fantastic experience: Knowledgeable Employees!!!!!!!

Negative experience: Associate was talking to himself creepily and he was not welcoming or friendly at all. Don’t usually have issues with this location but I definitely didn’t enjoy this visit

Fantastic experience: Great store with very knowledgeable staff

Fantastic experience: My favorite game stop , always so nice and fast service

Fantastic experience: So good had a lot of everything employees were so helpful shelf’s not empty at all

Negative experience: Donald was our salesperson, he was not helpful, and lied straight to my face. Wanted to get my phone number so he could make a sale outside of the store and give me cash for my playstation 4 instead of trading it in. Deceitful employees. Terrible experience!

Fantastic experience: Friendly staff, great location. Ask about their points system, it’s really worth a membership!

Fantastic experience: My Roommate loves this place

Positive experience: Their parking area is a nightmare. Also, when an employee goes on break they leave a paper sign saying be back in 10 or so minutes with no actual indication of when they went on break... very frustrating.

Negative experience: Money doesn’t mean anything but it’s the principle that matters. I hate writing bad reviews but unfortunately I have write one for this store. Don’t ever pre-ordered from this store. Dishonest store. There was a mix up at the store. One of their former employee who was fired from what I was told to us he didn’t place the Harry Potter order correctly. We have waited patiently for them to fix the matter ( several weeks and months). One the manager said they are working on it and it would be coming in few weeks. Well it was a lie. Came back 6 weeks and the manager was fired as well. Which didn’t make any sense. We called the store every other week to check status. Well we came back in the store to today. Close out the account and get a refund. We were told no because we didn’t have original card. Unfortunately that card was lost. And the manager said couldn’t do anything except for us to buy something. I won’t buy anything at this store. As a former general manager of chain stores. The way I was treated was so much unprofessional and the people aren’t serious about their job making sure the customer is satisfied and what they preordered was correct. I’m very disappointed. I would think twice about this store or maybe this chain completely.

Negative experience: If you're a Pro member & ask for them to hold you an X series that day don't hold your breathe because they will give sell it before you can get there!

Fantastic experience: Issues with refurbished console but great customer service

Negative experience: Worst location u can go to every time I go in the workers are very unprofessional. Been a issue trying to trade something in their for the past two weeks will not go to this location angina even tho it’s local I really think about ditching GameStop and use regular retailers. TAKE UR MONEY SOMEWHERE ELSE YALL

Negative experience: Biggest snitched when you try buying a game. Like just let me buy the game bro you ain’t gotta say allat

Fantastic experience: Spur of the moment purchase.

Fantastic experience: Most underrated gamestop! Has mostly everything,Workers help with everything and its rare for something to not be in stock! The people running always help. 10000/10

Negative experience: This GameStop location is very disorganized and has less than unattentive sales representatives.

Positive experience: Great customer service

Fantastic experience: Friendly staff with a good sense of humor

Positive experience: Umm so it's like small and crowded...The guy wasn't as savvy as I expected for a employee!!! My friend to the ends son had to help an employee...The good news is that it's clean...I wanted to so stay the womN coughing behind me...But she reeked of gin so I think she was okay

Fantastic experience: Great manager, Aaron, gifted me a promotional piece. I plan to gift it with my purchase for Christmas. Friendly and accommodating.

Fantastic experience: Really excellent service! I had PreOrdered a New Release which was lost in the mail. They issued a, full refund and rang it up On Sale, saving me $10! The store manager, Aaron jumped in and helped so not to slow down the register. He was very knowledgeable and made me comfortable in a store that I have no knowledge of.

Fantastic experience: Called in curiosity of Pokemon. This girl was wonderful, my question was whats your favorite pokemon, she said bulbasaur. I love game stop

Fantastic experience: The Guy running store was very helpful and Courteous! My kids had a lot of questions, he answered them all and was very patient. We will definitely come here again! A++

Fantastic experience: Great place to shop and CLEAN !!

Fantastic experience: The best

Positive experience: Always helpful and knowledgeable about what they have

Fantastic experience: Good trade in and good sales on games

Negative experience: Google maps time is wrong store closes at 7

Fantastic experience: Friendly, helpful staff.

Fantastic experience: Knowledgeable staff for all gaming questions

Fantastic experience: very courteous staff

Fantastic experience: Lot of games to choose from oor buy

Fantastic experience: Helpful, friendly staff and great assortment of games. My kids favorite store!

Fantastic experience: Store associate was very very helpful with all the things I needed and was looking for.

Fantastic experience: Best manager of them all, pre-ordered Mandalorian

Negative experience: Thieves

Positive experience: Very helpful employees, whom are doing everything they can in these trying times to accommodate gamers in the nashville area.

Fantastic experience:

Positive experience: Good store the staff was happy to price match to their website. I found several games priced different online and they matched no issues. Note that only works for their website don't try with Best buy or others. Parking is a little tricky because of buffalo wild wings next door. Avoid the 15 minute parking. Good selection of used games. Wish they didn't have to play the same ad over and over in store though.

Fantastic experience: Friendly, and Helpful employees. Excellent!

Fantastic experience: Being new to the PS4 family, the associate, Addison, was extremely helpful in helping me understand certain concepts I was new to, and in helping me pick out some games.

Negative experience: Employees giving false information on same day pick up. Now having to wait a week to get a refund.

Negative experience: They lied to his about a drive we got from there, double charged us.

Positive experience: It was ok

Positive experience: Good service

Fantastic experience: They were extremely helpful and informative, and had a great selection of games and systems on Xbox. Helped me get a great deal!

Fantastic experience: employees are awesome at this location

Fantastic experience: Very helpful staff, knowledgeable about every system and up and coming games.

Fantastic experience: I have forgotten the name of the staff member that helped me yesterday but he was very helpful and informative about a purchase and pre order I made. He made sure I was a satisfied customer over being another sale.

Fantastic experience: Very helpful staff here!

Negative experience: The short guy was rude and did not acknowledge me at all. Walked in front of me three times without saying one word. Usually get better service. Taking my money elsewhere.

Positive experience: Good service

Fantastic experience: This store is great. Like half the Gamestops around me have closed so it's nice to still have this one. Everyone has always been nice here.

Fantastic experience: Great, friendly, knowledgeable staff!

Fantastic experience: This store has all of aarons needs and the staff are excellent amd knowledgeable. Also they sent me a replacement game without me having to return the game i said did not work. They trusted me.

Fantastic experience: Great place to buy games for a great price!

Fantastic experience: The guy behind the counter was very helpful

Fantastic experience: They didn't have what I was looking for but they called another store close by. They had it so they had them hold it for me. I really appreciate customer service like that.

Negative experience: Over price better to go to Wal-Mart unless u renting from them