GameStop

Fantastic experience: Good customer service. Friendly!

Negative experience: They used to answer your phone call and help you. Now it rings 3 times and a message says theyre busy and call back. That's the employees not wanting to deal with the phones. I called all day and they never answered. That's terrible business. I have no idea how corporate allows that.

Negative experience: Game stop is a joke only offered $9 for a series 2 elite controller in good condition with case an all accessories

Negative experience: Terrible customer service, two workers there and you wouldn't know it. Scalper prices with ZERO energy.

Fantastic experience: Good food

Negative experience: So bought a turtle beach headset. Didn’t see it was for a PlayStation . Got home opened the box then noticed it was for a PlayStation . Returned the same day to exchange it or get a refund . The clerk working said they couldny refund it because it was opened !! Never will I step foot in a GameStop . No wonder they closing locations . Need to close them all !!

Negative experience: THEY WONT ANSWER THE PHONE

Fantastic experience: Fast swift friendly service. Had a throwback game that I was dying for at a great super low price.

Positive experience: Cute girl got me to buy a pokemon box, I spent about 200$ there today..don't regret a thing! Might work there

Fantastic experience: Very helpful and friendly

Positive experience: It's gamestop, do you really need much information? They sell games, and a WHOLE lot of other things that have nothing to do with the gaming industry in a bid to stay relevant in a sadly prominantly digital space.

Fantastic experience: Super awesome

Positive experience: Good customer service

Negative experience: I will never again shop with GameStop, a little over a week ago I bought a ps5 controller from this location. When tried using the controller it didn’t work properly so I took it back to GameStop. The worker then tested the controller & it indeed was something wrong with it, the power button was pushed in. I didn’t catch her name but it was the same worker that sold me the controller. I tried exchanging it because I explicitly didn’t want a refund I just wanted a new controller & was told because I didn’t have the receipt I couldn’t but the worker did 100% remember selling me the controller. Because I didn’t have it they gave me $22 in store credit from a $73 purchase!! I don’t understand even without a receipt how I only received $22 bck for a controller that was ALREADY DAMAGED when I bought it!!!! & afterwards I had to spend $60 additional dollars!!! on a brand new controller, so in total I literally lost $150 freaking dollars behind these people selling a defective item!!

Fantastic experience: After months of looking all over town I finally found the ROM figure I've been looking for. Thanks to the lovely woman at game stop who's name I forgot to ask. she was kind enough to look in their system and check the back to see if they had it in stock for me. Very much appreciated, thanks again!

Fantastic experience: Very solid store, friendly staff.

Fantastic experience:

Positive experience: Rushed me off the phone

Fantastic experience: The lady that was there (I can’t remember names for the life of me) was super helpful. I had to bring in an old PS4 to use the warranty in exchange for a different one and she took care of everything quickly. Great service

Fantastic experience: Everytime we come here, everyone is so helpful

Fantastic experience: Excellent customer service. Always friendly and always willing to help!

Fantastic experience: Shout out to Reggie man he cool as hell

Negative experience: Bought a game for our son. Game wasn't compatible with our older PS5 system and tried to exchange it but was told that because it's a new game no exchange or refunds. And then was told it's their new policy and they aren't allowed to inform customers of this policy change before buying the game. This is ridiculous. Great job disappointing a 9 year old never going to GameStop again

Negative experience: Too Anyone that Bought College Football 25 from this store beware you were scammed. I walk in this store to buy College Football and was offered a package and was told by a guy name Shawn that if I pre ordered it and got this package I get madden 25 next month free. Under the impression this what it was I was told a locker comes with it and when I come back at 8:00pm I will receive that then. I bought the game the same day it came out but why would I walk in a store and pre order a game and pay $163 dollars for just a game, locker, football, and madden jersey that I was never told it was in the locker would be a lot. Reason I say that because I’m in the store tonight and the guy in there was helping me and I mentioned im picking up madden 25 next month free and he told me I wasn’t it was a mistake. I want to make it clear Shawn is the guy responsible for that mistake because if I pre ordered that game at 5:30pm and he knew he made a mistake I think it would have been wise to inform the customer you don’t get madden but still when I picked it up I asked again do I get madden 25 next month jay ask him he said yes so to anyone who got the locker all you gonna get is I’m sorry and the blame game but I think I’m old enough to know who told me what but your not getting madden 25 for free next month like you were told

Negative experience: This is the most worse GameStops I ever been in horrible attitude, and also lied about the game.

Fantastic experience: I love GameStop! I always go in for the collectibles and fan favs for my grandkids. The staff is always, polite, professional, and fun! Great place to shop!

Fantastic experience: I’ve been coming to this GameStop for years now and before that I was going to GameStop in the Pierre bossier mall all because of the store manager Shawn. He is one of the best most caring people I know and he really is a great leader and mentor to the people around him. Where he goes I’ll take my business with he’s that good!

Fantastic experience: This store is amazing every time come in the manager Shawn has a smile and greets me and always so helpful. The stores always clean and organized while making it easier to browse. This GameStop is why I still keep coming to GameStop.

Fantastic experience: My husband and I are avid gamers and Shawn is an amazing manager. My husband is autistic and Shawn listens to his concerns and questions and never runs out of patience. Thanks buddy for always taking care of us.

Fantastic experience: My wife and I have been customers of this store for many years. Shawn has helped us with numerous issues we've had with games and other video needs. His store is awesome.

Fantastic experience: The people that work there are always nice! Shawn is a great guy and always takes care of any questions I may have.

Fantastic experience: Great experience this gamestops staff and management are always knowledgeable and help me everytime will always return to this location!

Fantastic experience: They have good people helping you in gamestop

Fantastic experience: Plenty of games to buy. I went there to sell my iPhone. They do buy phones. Good customer service.

Negative experience: Item marked $18 rang up $27.99. Sticker was correct and un altered. Manager said someone forgot the price increase sticker. He wouldn't honor marked price and best he would do was refund. I bought it anyway. I will never return. To a gamestop again.

Negative experience: Just had the absolute worst experience in my life after being a customer for over 6 years and counting. The rep Summer was completely unprofessional, rude , domestic know how to do her own job correctly had to walk her through the entire process. When we walked in she didn’t not greet or speak and continued scanning inventory instead of assisting. We asked for her to contact her supervisor , she said she’s not bothering her boss with this type of customer. She automatically assumed our transaction was illegal because of our race. I’ve never been racially profiled like this before. This was a very traumatic experience for me and my sisters. I no longer plan on contributing any more money to GameStop or their other corporations. And I will be filing a complaint through corporate

Positive experience: There’s an overgrown E-boy working in there who doesn’t wanna help customers but there’s a nice lady in there and she’s very helpful. Shout out to her - girlbossing through life.

Fantastic experience: Lived just perfect

Fantastic experience: SUPER friendly and helpful!

Positive experience: The person working the store was fun to talk to. I didn't find what I was looking for, but I did find something else I had been looking for

Positive experience: Very helpful staff

Fantastic experience: Didn't have what we needed but we're super helpful and pleasant. They pointed me to the game exchange which we ended up loving just as much as gamestop but had never even heard of. The store was definitely well stopped but what we were looking for isn't even sold in stores anymore as much as more likely to find on eBay as I found out later. So not having what I needed wasn't an issue with them so much is what I was looking for being a bit rare and obscure. Basically though I've never been to a GameStop I didn't enjoy in some way or another and this was no different. I found it extremely funny how close to two GameStops were to each other in this area though so apparently there's a great need for GameStops. I'm definitely happy we have them.

Fantastic experience: Nice and clean and everyone was very helpful.

Positive experience: Always like this location the people are great and always helpful!!

Fantastic experience: Lucked up and found the 2k23 championship edition with the game ticket

Negative experience: Only gave me $5 for a brand new ps4 controller.

Fantastic experience: Great people working there!

Fantastic experience: My favorite store yet. The staff is always friendly and helpful.

Negative experience: Brought Xbox Elite controller from them and it for 5 days and tired to return it and they dnt except returns from products that are open which is unacceptable I advise anybody that wants to purchase a console or accessories are games to not go there they're because their customer service is not what it's supposed to be and I will never purchase anything from them again

Fantastic experience: Love this Gamestop! Shawn is an awesome manager. Store is always clean and well kept. Reid is also great. This store is always so knowledgeable about games and figures. Anytime I ask about pre-orders for figures they go out of their way to help me decide which ones to get. Thank you for your great customer service. Keep up the hard work guys!

Fantastic experience: Very friendly customer service and the look of the store really helps bring back old memories. Happy gamestop has managed to evolve itself but also keep most of it's old traditions

Positive experience: Awesome selection, great prices.

Positive experience: No ps5 or PS4 and can’t ship one either

Negative experience: They lowball me offers me 700 dollars for 5000 dollars worth of stuff

Fantastic experience: Nice store, small and filled with stuff. Employee was kind and nice to talk to.

Fantastic experience: Great manager sold me what gift card i needed when i payed with crypto currency will definitely stop by again

Fantastic experience: It was great great service and workers 5 star

Fantastic experience: Gamestonk

Fantastic experience: Very good place and friendly atmosphere

Negative experience: Bought a new PS4 controller that was defective and when I went to exchange it for a different one a couple weeks later they told me I couldn’t because I didn’t buy the warranty they were selling. All they could give me was $9 store credit if I wanted to sell them the controller.

Positive experience: My sister found what she was looking for

Positive experience: They dont buy as much stuff as they used to.

Fantastic experience: Very nice and a great place to find odd gifts for pop culture or the techy in your life.

Fantastic experience: They did not have what I was looking for so they ordered it and it was delivered to my home address.

Positive experience: Very knowledgeable.

Positive experience: Website was easy to navigate.

Negative experience: What a terrible corporation. I have had generally bad experiences with this place all the way around. I have had used games that they were selling on the shelf for over 60$ before tax they would not even trade me for a game that was 18$ before tax saying all they could give me was 8 or 9$ store credit. I bought a playstation system here 364 days ago according to the computer in the store while the system is suppose to be under a year warranty they did nothing for me what so ever saying they only keep records for 7 days. I wish i could give them less stars than 1. After spending thousands of dollars at game stop and not getting and genuine customer service in return I have been made aware that they are a scamming place that has no more opportunity for my business. Spend your money elsewhere people.

Fantastic experience: Great customer service. Even if they rip you off on prices

Fantastic experience: Good service!

Fantastic experience: Best place to go and get any game u want.

Negative experience: I have been shopping at this gamestop for years and 9/10 times I find myself unsatisfied with what I see. Now keep in mind it's not only this location but most Gamestops I go to. I cannot begin to count the number of uncomfortable experiences I have had at this particular store. The employees are instructed to sale Gamestop memberships as well as Gamestop Credit Cards , almost forcefully. Now this isnt the only time I feel uncomfortable though, the other reason is people make mistakes. Again, I cannot begin to count the times I have gone to this store, (WHILE AT THE CHECKOUT LINE) an employee made a mistake in the back or on the floor and the MANAGER is "getting on" to the employee AS THEY ARE CHECKING ME OUT. Very unprofessional. This is a major reason I shop mainly online. Note: I have not had any problems with the employees, 100% of the problem is the Manager and how they are handling the situation IN FRONTOF PAYING CUSTOMERS. If the employee messed us, take them to the back. That is all.

Fantastic experience: Great store and friendly staff

Fantastic experience: It has everything you need concerning games

Negative experience: The people here weren't very friendly. Went to game x change down the road and got much better customer service..

Negative experience: Hate this place a rip off for used games

Fantastic experience: Great games and extraordinary costumer service, I love this place.

Fantastic experience: Nice, and informed staff.

Fantastic experience: Very helpful employee there today. I didnt catch his name and I regret that but very informative.

Fantastic experience: They are always quirky and funny

Positive experience: Consistent with other stores.

Fantastic experience: Gave us cash for our phones

Positive experience: Many choices crammed into a very small place. Very busy and only 2 people working. Plan to spend time waiting.

Fantastic experience: Both reps were extremely helpful and nice. Attending to both in store and over the phone customers. Answered all questions thoroughly and was as helpful as could be with all questions. Offered multiple solutions for all choices of whether new or used. Even offered which stores had new items. Wonderful!

Fantastic experience: Love me some GameStop

Positive experience: Great help and good prices. Thanks GameStop.

Fantastic experience: Went into store looking for a particular game for my son. I did not see it on the shelves but on of the employees helped me by looking up inventory. The young female employee was very nice and helpful. I have never had any issues at this location. Very clean and friendly atmosphere.

Negative experience: I got what a wanted but the agent was very rude. No lie.

Fantastic experience: Very nice store people are very helpful

Positive experience: Good selection and great service.

Negative experience: I love playing game but dealing with game stop is always a pain I just started buying my games dital it's easier and hassle free

Fantastic experience: I love gamestop

Fantastic experience: Great customer service

Negative experience: Nobody will answer the phone!!!!!!

Positive experience: It's a gamestop

Fantastic experience: Great service!

Negative experience: You sold me

Fantastic experience: Great

Fantastic experience: Great place to get games for my kids staff is very helpful!!

Fantastic experience: for the moment all great fun stuff members and they really got good deals on new xboxs one and games and ps4. in fact i just got a new xbox one s 1tb for $206 dlls and 2 free games under $20 dlls

Fantastic experience: Store has everything I've been looking for, service was nice and helpful and prices are what you would expect for games and etc.