GameStop

Fantastic experience: Billy f was fantastic helped me out with my warranty issue on a new playstion vr I got a month ago dude was awesome extremely friendly and easy to work with definitely enjoy people who still value giving good service

Negative experience: We just went to this store to attempt to trade in my husbands gaming console for credit and the sheer amount of unprofessionalism that exuded from Jamie who was assisting us was astounding, although we understood that my husbands console was older and there was a possibility it would not be able to be taken, we were not okay with the fact she kept literally throwing our stuff around she got the console out of the box than tossed the box behind her on to the floor and proceeded to keep throwing items and they were taken out which caused us shock she was also just casually on the phone with someone on speaker which again unprofessional overall just not a good experience

Negative experience: 40 minutes of calling and still no answer. Now I see why people have had nothing good to say about them. I see a bankruptcy in your future.

Negative experience: Gamestop didn't open on time today Friday June 21 2024. And the person was extremely rude

Negative experience: If im buying something used why cant i look at it first? Not a good policy when paired with a very short return policy. Dont shop here

Positive experience: Us three stop in atleast twice a month

Negative experience: Rude employee and didn't give a nice discussion of a game. This is why I stip buying at gamestop

Fantastic experience: Great customer service

Negative experience: Would not recommend dealing with these guys especially a newer employer named Michael freaked out when we confronted him they sold us a $80 controller 7 days ago that never turned on go to return it and are told we're out of money he can't help us because he's a new manager but if we called somewhere else they might be able to do it for us but he didn't want to. How rude is that. So we're out almost $100 during Christmas time thanks game stop will not return honestly would rather go to Walmart across the street. What are we supposed to do with an $80 paper weight ?

Fantastic experience: I like GameStop because kids and adults can play with game systems for all ages.

Negative experience: Store says open at 11:00 am and they wasn't. If you're going to open up later then this. The store people should of put on the door saying this. To me that is bad business hear. I'll be calling the main office hear and reporting this to them.

Fantastic experience: The people who work there are pretty knowledgeable about video games and video game culture. They are also very friendly and want your visit to go well. I couldn't ask for more from a store employee! If I could leave a tip I sure would have!

Negative experience: Was put on hold for 40 mins and was not helped. I was assured after calling two minutes later and was helped…. Seriously 40 mins to be told would leave a product to the side sold it and as a disabled person it took all my energy to get up there and they sold it. They litterally don’t care about people. Truly a garbage store

Negative experience: So I bought a controller at the 172nd location in Arlington 3 days ago with the $7 warranty plan. I go into the Everett mall location and she’s telling me she can’t find anything in her system even tho I HAVE THE RECEIPT and gave it to her… so now I have to waste 30 mins travel time and GAS that I don’t have to back track to Arlington. This is NOT my fault and if I have to backtrack that far just for a controller I think I should get compensated or something…. I’m beyond irritated.

Fantastic experience: That was the best customer service experience with Kelvin for my super specific Nintendo Switch accessory I was looking for! Very rarely is that kind of friendly thorough and above & beyond kind of customer care out there any more, especially over the phone! If GameStop is looking to promote someone to Store Manager or Regional Manager please consider this individual if his ambitions are that!!! Sincerely, Amanda Love

Fantastic experience: Manager was great. helped me save money

Negative experience: Not really happy bout driving to this location to find out they are closed, sign says "will be back at 3:30" almost 5pm and the store is closed. Asked around the shops at the mall and they mentioned they close randomly pretty frequently.

Fantastic experience: Sold my games, ps4 and 3ds. Three separate transactions and each person was incredible and I genuinely enjoyed talking to them. Go stop in and you'll be pleasantly surprised!

Negative experience: I pre-order a game 3 months ahead of time. Then I get there at open to find out they won't have the game till midday? That's ridiculous and unacceptable. I will never pre-order another game from here. So disappointing.

Negative experience: CANT EVEN PICK UP THE PHONE AFTER CALLING 20 TIMES

Negative experience: The staff seemed more interested in talking among themselves than helping customers. After trying to get someone's attention to get help reaching because I'm a wheelchair userI decided to go to Target.

Positive experience: Nice people

Fantastic experience: Employees are pretty cool and helpful. It can be pretty slow during the week which is cool too stop and grab something on my break

Fantastic experience: Been a long while since I've been to Game Stop but I can see why they are still around while lots of other competitors close. Very helpful and knowledgeable about their products and games.

Fantastic experience: It's one of my kids' favorite stores. They love getting their Pokemon trading cards here. Also, they have a good selection of used and new video games. Buying the pro membership is always worth the money for our family.

Fantastic experience: Great customer service

Positive experience: Dude had a ps5 awesome

Fantastic experience: Always good

Fantastic experience: Very clean store, employees were very knowledgeable about the games we wanted and even about new games coming up. Good prices too.

Fantastic experience: Bueno

Fantastic experience: Great and friendly customer service!

Positive experience: Customer service was great, very knowledgeable about their products. Store doesn't have much on display to choose from. Good experience and wasn't hard finding what I was looking for.

Negative experience: Refuse to pick up the phone. When they do they put you on hold for 10 plus minutes almost like they forgot you were even there.

Positive experience: Very helpful and got great worth with trade in just one thing if they give up looking and say it is too old then look at there trade in website

Negative experience: It's okay customer service but not the best

Fantastic experience: Staff was very helpful with finding what I needed

Positive experience: Friendly

Fantastic experience: My granddaughter's birthday was a few days ago. She told me 2 days before her birthday she would like an Oculos 2, like, what the heck was that!?? Searched the web Amazon was a week out and other stores the same or weeks out. Did a G search and found one that could be delivered that day by GameStop. They said they could deliver the same day. We ordered it and to my ecstatic surprise, less than 3 hours later received an email saying it had been delivered! I popped off a draft saying basically, no way! Before putting my foot in my mouth and hitting the send button, I decided to check first. It was on the front porch! Said a quick thank you prayer and changed the email to say thanks for the excellent service and delivery. At her birthday party, I messed with her mind as she mentioned what she was saving her birthday money to buy. I acted like what the heck was an Oculos 2 and made it the last present to be opened. It was a day to remember for a long time! Thanks GameStop for helping us make her birthday a hit!!

Positive experience: Awesome store. Really slow during the week which is a plus because it let me ask for help when I could find what I needed. The employee was super nice and helped find exactly what I needed and actually helped me find a gaming accessory I had been searching for. Overall a great experience, store has a decent game selection. More popular titles than anything else.

Fantastic experience: Your standard in mall game stop, if you like recycled air and miss the 90's come cry here.

Negative experience: This franchise is getting worst.

Fantastic experience: loads of games and items

Positive experience: Its alright. Not a lot of things here, but this is the closest GS from my house so I guess no choice but to come here to see what sup once in a while. The atmosphere though, it's depressing FYI.... No hard feelings.

Positive experience: Shelf's looked a little bare. Friendly person

Fantastic experience: Excellent costumer service and very friendly people

Fantastic experience: I like Gamestop for their offer to buy used video games. I take my old games into the store and I can get either cash back or store credit. You get more for your money's worth when you choose store credit. Otherwise the total amount decreases quite a bit of you want cash back.

Positive experience: The girl at the counter was helpful. Super nice and she knew her stuff. Thumbs up!

Positive experience: Gamestop, you know the deal.

Fantastic experience: It's small but the employees are honest and super helpful and their selection isn't bad. If they don't have what you need they have no issue finding a location that does or ordering it in for you.

Fantastic experience: Got some awesome trade-in deals. Thanks GameStop!

Fantastic experience: Encuentras video juegos a precios muy accesibles, la persona que me atendio muy amable y lo mejor en mi idioma definitivamente recomiendo ir de compras a GameSpot

Fantastic experience: My kids love going here.

Positive experience: Nice Naruto action figures.

Fantastic experience: Great people, Awesome games. I would come back to this place. ❤‍❤‍❤‍❤‍❤‍❤‍❤‍❤‍❤‍

Fantastic experience: They are always friendly and helpful. They always have a good selection of games at competitive prices.

Fantastic experience: Great service!!

Negative experience: It's an alright store...took MONTHS for them to order my fiance's new xbox controller....MONTHS AND MONTHS!

Positive experience: Staff was very on point and personable. Good stock of things in store which I have seen declining a lot lately with game stops so was nice to see.

Positive experience: Friendly service.

Fantastic experience: Wide game selection good professional atmosphere

Positive experience: Seems like more plushies and blind boxes than games nowadays

Fantastic experience: Very nice employees thanj you

Fantastic experience: All the games you can play an want thank you fast service

Fantastic experience: The employee at the game stop was very helpful with my questions and if he didn't know the answer he help me more by looking up the answer and was very friendly with me the whole time

Fantastic experience: GAME STONK! place was clean and the staff was very nice.

Fantastic experience: Good place to stock up on your favorite game

Fantastic experience: Friendly staff and diamond hands

Positive experience: Only go here for Funkos

Fantastic experience: Good customer service to help people out and they have a good selection to pick from for consoles or pc

Positive experience: Small but clean

Fantastic experience: Got in, bought what I wanted, had great help, got out. Just the way I like it.

Fantastic experience: Good experience. It was a gamestop.

Negative experience: Dude who was either a manager orNike with shaved head and man bun on top was very rude, short and rather finishing the job with us pawned us off to someone named Niko, didnt even look up the game we asked if they had used then had multiple copies of a game on the shelf that we were told from another GS we came from and didn't have, the first guy was rude to the person working with them. If I could give 0 then I would.

Fantastic experience: Always a great shopping experience at this store and the employee are so helpful 5*. Hopefully the corporate guys take note. They are switching up to displaying the new and used prices on new boxes instead of only having the in stock pre owned titles on the shelf. So the issue is you spend 30-45 min picking your b2g1 games only to discover at checkout that 2 are unavailable and you are out of luck and leave empty handed. People are more likley to make a purchase if they can get what they have selected. If this is how they want it they need to allow orders on pre owned games to be part of b2g1 deals. Cost them $75 on black friday.

Fantastic experience: Downsold to used-good-as-new without asking saving me cash. Quick to respond to my questions and handled the COVID instore plan perfectly.

Negative experience: Meh, it's GameStop.

Negative experience: Overpriced

Fantastic experience: Who wouldn't like good deals on games

Fantastic experience: Nice place out. Very helpful staff

Positive experience: They always have what I need and are up to date on the new games coming out!

Fantastic experience: Damien was a great help and so polite to this 60 + year old lady, shopping for grandkids. He helped me a lot, took the time to learn who and what ages I was buying for. The other young man at the register area was equally as nice.

Negative experience: Preordered a pokemon steelbook and poster and only got the dual pack, no poster, no steelbook. Y'all only get as many posters/steelbooks as you do preorders, so that's pretty frustrating.

Fantastic experience: Es bueno lo recomiendo

Negative experience: *turns in bunches of games* i can give u one star

Negative experience: Way over priced for used games and controlers that are 10yrs old,ended up buying on amazon new for much cheaper.

Positive experience: I got a few XBOX ONE games here. So fabulous

Fantastic experience: Lots of choices.

Positive experience: Good selection knowledgeable staff

Fantastic experience: Excelente atención

Fantastic experience: Held an item for over a week till i could get to the store.

Positive experience: Lots of games

Positive experience: Not bad

Negative experience: Not really helpful

Fantastic experience: Very informative and has great customer service.

Positive experience: My husband always stops here when we visit the mall. Games are overpriced compared to what they buy them back for, I don't see gamestop staying in business for 5 or more years.

Fantastic experience: Games are the kid's favorite of course.

Negative experience: Only good for POP figures.

Fantastic experience: goood prices and the people that work there are all so nice

Negative experience: Way too small, no help

Positive experience: Not much I'd buy at full price until prices drop