GameStop

Positive experience: Clean store. A bit snug at the checkout Counter especially if it is busy. Clerks are nice and patient.

Negative experience: Took some games in to try to resell to them. The guy looked through each one carefully bought the newer ones then said he didn't buy the others. But i could donate them to him. I said no thanks and walked out with all my games. There very vary shady in there

Fantastic experience: Friendly staff, found what I needed, quick in and out.

Positive experience: Found last minute Xmas gift for grandson

Fantastic experience: Staff knew the store front and backwards provided. Great customer service. Very helpful and was able to answer all of my questions.

Fantastic experience: Best funko pop selection in town! Friendly staff!

Fantastic experience: Great staff and clean store. They dont always have the used games you want at the store, but you can order online and have it shipped to your door. Also getting the rewards membership is a no-brainer. $5 each and every month towards a purchase! I have enough points for a free $100 AND a free $50 voucher, it adds up quick!

Negative experience: You guys close at 7pm on Sunday. I come to the store at 4:30 pm and the doors are locked. Why the hell do you have the doors locked during your business hours? Two guys were in the store when we tried to enter. You think they came and open the door? No! Disappointing. You lost some business today Game Stop!

Negative experience: Horrible Customer Service. Associates yell at Customers over the phone when Customers inquire about why they haven’t been notified of a PreOrdered game that has arrived, and inquire about why they haven’t been notified. Customers are advised that store inventory keeps the employees from notifying the customers who preordered games. Store Inventory in an almost bare store, shouldn’t keep an Associate from completing their assigned job tasks. When asking for a Corporate Number to make an official complaint, they deflect and state that they do not give phone numbers for corporate, as it is not their job or required of them. Was told to call another store to obtain Corporate Complaint Number. When calling the other local store, customers are advised that this information can be obtained from Google, but then gave the information. Funny how it can all just be given to the customer without unnecessary comments. Store inventory is slim to none and the available items are severely overpriced and they price gouge. They lowball you on games and consoles that you want to trade in for store credit. The store associates are never really doing anything for them to treat their customers the way they do. A corporate complaint has been filed and I was advised that I will receive a follow up call to review all necessary actions that GameStop is to take. Consumer Discretion is Advised!

Fantastic experience: Good games

Negative experience: Hi, we bought an Xbox on December 12th and received it January 24th. We had issues the entire time trying to recieve the Xbox and trying to get help through customer service and also emailed GameStop multiple times with no feedback or help. When we did receive the Xbox, it was thrown in a box with paper, it did not work and the controller constantly disconnected from the console. We went into the GameStop in Springfield, IL on Dirksen and they were also no help. They said the computers were down for all the GameStop stores. I asked if we could exchange the console for a different one and they said there was none. So we got back in the car and went to the GameStop store on Veterans parkway. We walked in and asked if the computers were down and they said no, they haven't had any issues with their computers all day. In saying that, the manager at the Dirksen store lied straight to our faces. The two gentlemen that worked at the Veterans store figured out what we needed to do and helped return the defective Xbox. I have been a member of GameStop for many years and this was very disappointing with having all these issues happen and no one cared to help us out. After 15 years of using GameStop, we will no longer be returning. It's a shame.

Positive experience: Currently 1104 at this location and they are clearly closed! Actually, not the first time I’ve came to this location and they are closed when they are supposed to be open

Fantastic experience: very helpful even if he had to tell me the other store had the item. but his policy would not allow him to transfer a item to his store for customer convenience which is a miss for the company.

Negative experience: Took some games in to sell. He bought the ones he wanted. Then with the games he didn't buy he wanted me to donate to him I said no thanks I have a ebay account I can sell them on

Negative experience: 2 stores in Springfield and neither has any physical copies of Star Wars Outlaws to sell on release day. How dumb is that? I'll just purchase through Microsoft from now on. Tired of giving a company chance after chance.

Positive experience: Staff are nice enough and they have a fair amount of uncommon games, but the organization is just AWFUL. Come on guys it's really not that hard to alphabetize games.

Positive experience: Great

Negative experience: Very limited stock. Went in looking for a used controller and they had none unless you bought a console that came with one.

Negative experience: I'll never pre-order from this place again. Never get the "exclusives" with preorders but yet soon as they release, they are out of stock byt available locally on eBay. What a joke.

Negative experience: Not even worth 1 star. Was not very happy. Called last night to verify that an item was in. Told that it was. Got to the store at 10 am when they were supposed to open, they didn't open. Sat there for 20 minutes before leaving. Called at 1030 and was met with rudeness from the employee. I understand that they worked black Friday and had to work late. But put a sign on the door if your gonna make the choice to open an HOUR later! Walked in when they finally opened, was ignored till the employee saw my boyfriend was with me. He was met with rudeness as well when he asked for the item. Got told they sold out last night. When questioned the employee ignored us. Will NOT be going back to this store ever. And will be calling corporate.

Fantastic experience: Great people and great service.

Negative experience: On 7/22/23, I visited the gamestop on north Dirksen Parkway. On this visit I was shopping for the eevee evolutions Pokémon box set and some booster packs. I found the eevee evolutions box that I wanted, but the box was damaged, there were at least six more of them on the top shelf. So I kindly asked Cameron to bring me a box down from the top self that was not damaged. He brought one down and put the box and my booster packs in the bag. I never did see them as they were put in the bag, But when I arrived home and took out the eevee evolutions box, I found out that he had picked a box that was more damaged than the one on the floor. As a result I am not to pleased with him, because to me, he purposely picked a more damaged box. A damaged box means that the cards inside could be damaged as well. I paid good money for these items and should be able to get the ones that i wanted and in good condition.

Positive experience: Run of the mill Gamestop, with the exception that this one randomly closes throughout the day with no notice or indication of when it will reopen. Also an indicator of the service to be expected (until it's time for the sales pitch at checkout anyway). Try other locations if possible.

Fantastic experience: There has lots games and others items

Fantastic experience: Great service good prices. A lot of collectibles.

Positive experience: This is a good place to find newer games. Was a little sad to find out they quit carrying the older games

Positive experience: Employees very helpful.

Fantastic experience: Staff was friendly and helpful

Fantastic experience: This is a video game store. They also have collectables like Funko pops, Pokemon cards and accessories, lots of board games, video games and accessories, the "it" YouTube toys at the time, and so much more! They also take used games and consoles. You can trade them in for store credit or take cash for them. The best part of this, I wish more places did this, is you can go on their website and look up the games you are trading to see if they take that particular game. It also tells you how much they will offer for store credit and for cash.

Fantastic experience: Favorite location to go to, the employees are friendly, and are always helpful. Good atmosphere as well.

Positive experience: Just went in for a few minutes to browse. The 2 gentleman working did not even acknowledge that my daughter and I were even there, but that seems to be more typical of today's service industry workforce and is sad.

Positive experience: We're usually able to find what we're looking for. Staff isn't always helpful or polite (except for 1, cannot recall his name). They're rude & abrupt on phone also. Don't like to drive across town to other store, only reason we go here.

Fantastic experience: Great place to shop. Employees very nice and helpful. Great place for games and gaming items.

Positive experience: Didn't have what we wanted, seems smaller than used to? Maybe I'm bigger! Still, clean and friendly.

Fantastic experience: I always have a good experiance when I stop in to this gamestop, the employees are always helpful and friendly. Their also good conversation when it comes to games which is always a plus in my book.

Positive experience: I love gamestop. There isn't hardly any where to get used games and hardware anymore. But the last 2 stores I visited were just so small! I've lived in apartments bigger than these game stores. I think they would benefit from some bigger store fronts. Put out some posters and cutouts to invite people in. But there just simply wasn't room to do that. Other than that, no complaints.

Positive experience: Service is not good. However they do have ps5. Ps4. And Xbox games.

Negative experience: They over charged for a new Ps4 controller. Found them for $59.00 - $64.00 BUT Game Stop charged me $89.00 for a new controller for a Ps4.

Fantastic experience: Awesome staff

Fantastic experience: Great help from employees!

Positive experience: Didn't have PS3 boxing games

Fantastic experience: I like game

Fantastic experience: My childhood gamestop. The stock is low due to covid but hopefully it gets better soon! I always enjoy looking through their merchendise.

Fantastic experience: Need more pikachu stuff

Fantastic experience: Great knowledge of the games

Fantastic experience: They are very helpful here.

Fantastic experience: Gets to the point, if don't have they'll get it

Negative experience: I wouldn't even give it one star if I didn't have to. I went in tonight and was met with an employee that was very rude, had attitude for a simple misunderstanding, and gave me and my family horrible service. The quality of the products was awful and the quantity is slim. I went to the other game stop in Springfield and was welcomed with a much more pleasant experience. I will definitely never come back to this one and would highly recommend nobody else did either.

Negative experience: This occurred on 01-09-2021 at about 6:30 PM. I called the store about trading in games (I live an hour away) and I was told that trading games is acceptable and the phone call ended at that. When I arrived, the middle aged man working the store rang up my games and asked for an id (which wasn't a problem because I have my temporary and with the pandemic I was under the impression that though it was expired that this would be acceptable) but upon handing him my id I received immediate attitude in front of my wife and two younger siblings as he told me "I should have known I couldn't use it if it is expired" when on the phone having my id at all was not even mentioned nor that my state license wouldn't be accepted either. I asked if there was anything I could do and questioned if a picture of my wife's id would be okay to use and he said that would be fine. After going through the trouble of getting the picture of my wifes drivers license the employee proceeded to laugh at us and claim he never said anything of the sort where he then turned around, left us at the counter as he said to have a nice day. I was kind and understanding about the situation but I did not expect to drive an hour away after calling about videogame trade ins to be met with such disrespect and attitude as I and my family received tonight. I will not be coming back.

Negative experience: Rip offs! You know what you doing with game prices!!!

Fantastic experience: Super super nice and helpful

Fantastic experience: I love gamestop

Negative experience: Answered and hung up 3 times. You guys clearly have terrible staff.

Fantastic experience: My sons favorite place I find a lot of things about video games I never about.

Fantastic experience: Very helpful staff. I was in and out in 15 minutes with everything I needed.

Positive experience: Went downhill alot

Fantastic experience: Good customer service

Negative experience: Wont give u decent trade prices

Negative experience: Apparently workers just want to talk about games to other people and miss out on a $300 sale. Lost my business permanently.

Positive experience: Great place

Fantastic experience: It was great young man was very helpful

Positive experience: Caught an awesome sale on xbox1 games 4 $9.99 games for $20.00.

Fantastic experience: Great games reasonable prices.

Fantastic experience: Good place for games and deals if they have any...love this place

Negative experience: Had a pretty unprofessional experience. First of all, was not greeted, even though everyone that came in after me was. I was ignored for a full 2 minutes at the register while the employee was on the phone. Couldn't even be bothered to say anything like I'll be right with you. Transaction was disjointed, stopping multiple times. Didn't even ask if I had an account or any of the usual spiel, literally no talking at all, besides you're all set. Will never shop there again.

Fantastic experience: These guys are friendly and extremely knowledgeable. They have a great selection of games.

Fantastic experience: Power to the players

Fantastic experience: Nice

Fantastic experience: Great place, friendly staff, very helpful. Great place to get video games used or new, they have allot of collectable stuff to, even tshirts

Fantastic experience: Caleb is the man in that store. Super friendly and helpful

Positive experience: Great prices

Positive experience: Guy was nice.got what i needed.then i left.i like it when that happens.

Positive experience: Great staff that is awesome and always very opinionated to help you find something if you don't have anything in particular that you've come for. While there are 3 locations in town, the other two are closer to my house by several miles, I still go to this location because of the much more appreciative staff.

Positive experience: Disk replay is cheaper

Fantastic experience: This is my favorite location to go to. They know everything you need to know about whatever your purchasing and patient with the millions of questions you ask them.

Fantastic experience: Great gaming store with a very knowledgeable staff.

Fantastic experience: I came in the store to pick up some items that were held online for me. Staff provides excellent customer service, and the person who helped me went above and beyond, checking on several other items and recommending related products. They have a little bit of everything now, not just video games, so it's worth a look. They have board games, card games, puzzles, some apparel, and lots of figurines and collector items. They will also buy phones!

Fantastic experience: Had everything I wanted at a good price!! Their warranties are incredible too!!

Fantastic experience: Love it

Fantastic experience: Love this place

Fantastic experience: This store is always helpful. Good job. No complaints for years.

Fantastic experience: Very helpful staff

Fantastic experience: Wow! If you need anything game related...go to this Game stop! They always take good care of us, especially my son. He was looking for a Game stop exclusive toy and they got on the computer and found one, had it shipped to the store and called us when it came in. Another time a Manager drove to another store and picked up something for us. They have AMAZING employees that go above and beyond for the customer. I'm so glad the best Game stop in town is right down the way from home. Thank you for all the times you have come through for my family.

Fantastic experience: The dude working tonight was very friendly, always love goin there

Positive experience: Workers are always nice and helpful

Fantastic experience: Great service & a very fun experience.

Fantastic experience: Better-than-average service at this store courteous and quick

Positive experience: Expensive but great deals

Positive experience: Not happy with there trade in prices it's robbery

Fantastic experience: The staff are always friendly, insightful and helpful.

Positive experience: Used games reasonable price

Fantastic experience: They had exactly what I needed in stock. Worth the drive from Bloomington to Springfield.

Fantastic experience: Sometimes I don't understand the grief about gamestop, I just tell them no on pre-orders and they don't pressure me. They usually have what I'm looking for.

Fantastic experience: Love it. Great atmosphere!

Fantastic experience: Love it

Positive experience: My son likes this one better than the other locations in Springfield

Positive experience: The good team members never stay long.

Fantastic experience: Everything you need..

Positive experience: I'm not a video game fan but I have 2 boys so I'm stuck. Anyway, The store is laid out well. Everything is separated by gaming system so it's easy to find what you need. The employees were very helpful and friendly. We did have an issue that caused us to have to come back the next day but everything was resolved quickly and painlessly.

Fantastic experience: Every time I go in to this GameStop the employees are always helpful, friendly and loaded with gaming info and tips