GameStop

Negative experience: Steer clear of GameScalp for basically anything but the clearance socks. They charge absolutely insane above MSRP prices for Pokemon TCG products, and the people who work there are extremely rude, if they stop their phone conversation long enough to notice you at all.

Negative experience: I had a trade and wanted to get a new system and they’re telling me they’re screen is down for trade-ins and they don’t know when it will be up and they have no updates from corporate or anything.

Negative experience: Drove all the way to the mall, got to gamestop at 7:40pm and the employee had already closed the doors and didn’t let us in even though the hours state open until 8pm. If your hours are going to say you’re open until 8. Be open until 8, why are the employees closing 20-25 minutes early. She was just sitting inside the store on her phone as well.

Negative experience: Not a reflection of this store but the national brand is embarrassing and 1 star worthy.

Fantastic experience: Pretty fair prices, not too bad. I bought a brand new PowerA wired controller for my Xbox Series S from here for about $38 and it's worked very well! No button double-clicking and very minimal but almost not even noticeable stick drift, not even an issue at all. Taken very good and clean care with the PowerA Series controller and I have always enjoyed using it honestly. Thank you guys for the pretty fair price on that brand new controller, I have always loved it. The one I bought was the one with the Strawberry Lemonade outer color.

Negative experience: Went to get a card graded and the dude said it would take him an hour to learn and submit a SINGLE card!! Said they was about to close in 20 mins and couldnt do anything for nobody but sit on his phone. Wish i recorded it all

Negative experience: Breaking up booster packs and selling singles. No packs are ever available but plenty of pulls. Don't bother stopping for PTCG packs.

Fantastic experience: Kids really like the store because they have a lot of pokemon products. Any video game place is kind of pricy.

Negative experience: Went in to gamestop at merle hay today and let me tell you how disappointed I was today. For starters the store was unorganized and unprofessional. Secondly the staff seemed rude. I wanted to trade in some games and the cute lady with glasses kept asking for my ID which idk why you need that for a trade. But if I get the chance I'll ask her later this week if she wants to go get some food together or go see a film.

Negative experience: They suck offers 18dollars for a Xbox with games and two controllers and then sells it for way more better off using marketplace guys really they will rip you off boycott GameStop

Negative experience: Terrible selection. Hardly any games also super hot compared to the rest of the mall & they claim it’s the malls fault but they’re the only store that is super hot like that lol so idk. But I left solely because it was too hot to even be in there

Fantastic experience: Great

Negative experience: This store looks like a hoarders paradise, unorganized, dirty, and staff is extremely rude.

Fantastic experience: Staff were very welcoming and friendly. They reminded me about their services but weren't persistent which was very welcome. With service like this I could see myself getting a GameStop pro membership on my next visit. Aggressive selling for services has made me reluctant to go to GameStops as of late - If a customer says no several times yet your still trying to push product they have established they have no interest in, it will push customers away.

Fantastic experience: This morning I called and spoke to Jordan, the customer service was beyond amazing. He was knowledgeable and answered ever question I had without hesitation. This man needs to be in charge of their customer service department. Thank you Jordan!

Negative experience: I love GameStop but this store is a tremendous disappointment. This store has always had issues but 2023 it seemed like it was getting better as the store was getting stock, it was organized, and it felt like it was finally being professionally run. Even with its issues pre-2023, I have NEVER seen it as bad as it is in 2024. It looks like a messy garage sale. Stuff is dumped everywhere, insanely disorganized, and incredibly mismanaged. With it being pro-week, I went to see what deals might be available and it was incredibly frustrating. Beyond the wildly messy and disorganized chaos, the pricing was impossible. I buy a ton at GameStop (Jordan Creek being my favorite store) so I know what I should expect and this store is unbelievable. For example, yellow tags indicate clearance, red means markdown, white is a new product/regular price, and I don't even know what blue is for but this store uses blue too and there's no rhyme or reason for any of it. You've got regular priced items on clearance, markdown, and new item tags, you have clearance items on regular, markdown and, and clearance price tags, and all of the above on the illusive and unknown blue price tags. I snapped pictures specifically to illustrate the disastrous state of this stores pricing structure. I've never seen such a poorly run business in my life, which is incredibly disappointing since it seemed in 2023 the management was making an effort to turn it around. I don't know what changed from last year but corporate seems to have totally given up on this location at this point. Why not just close this store if you care so little about your customers? It's disrespectful to those that shop in that mall. I won't be shopping there anymore myself. I will stick entirely to Jordan Creek or maybe one of the other professionally managed stores.

Fantastic experience: Both guys in merle hay mall store were knowledgeable in all games I asked about. They were also friendly, went the extra mile to find a game I wanted. Overall a great experience which is getting rarer by the day in customer service! Thank you!

Fantastic experience: The staff is super nice and very organized.

Negative experience: Went to GS on 04/20/2024 to buy a ps5 the guy signed me up for a bunch of stuff without telling me what it was going to cost I looked at my receipt when I got home and seen prices it’s unprofessional to just assume someone wants to pay that

Negative experience: I can not express how frustrated I am by this location/company and district manager. I purchased the coverage plan on a meta quest 2 through game stop. Had a couple of exchanges due to issues continued to repurchase the coverage plan. Now less than 6 months after my last replacement the company refuses to replace like for like, would not allow me to upgrade and pay the difference or refund the difference to go to a unit with less storage on the 2. I can't even get the district manager to call me back or the store manager at a different location. I will no longer purchase stuff from this company.

Negative experience: I went there and told them I wanted to buy nba 2k 23 for my Xbox series S, and when I went to the counter to buy it, I asked them “can a Xbox series X game get installed through a Xbox series S?” And they took 25 minutes to respond just to say yes. And when we bought it and went home, I tried to get the game to my Xbox series S and it didn’t work. They scammed me with this and I defintly don’t recommend going here.

Negative experience: Store looks extremely bare. If you want more of a selection this isn't the store anymore. Most fixtures are gone. It almost looks like they are closing but they aren't.

Negative experience: One thing I don't like about this place. I hardly believe they test the xbox controllers. I'm on my fifth one bought and having to take it in cuz my triggers don't respond to the controller anymore (I have had this pre-owned controller for 8 days). They provide great customer service (when they are there) and get me a new one. I'm just sick of having to go into this store over and over for a controller to bring home with stick drift.

Negative experience: Called to get some information on how GameStop works with trade ins, wanted a ball park idea of how much cash to bring so I can hit the ATM, Kind of rude answering questions I didn't even ask in the middle of myself trying to ask a whole different question lol try listening before speaking. Yes Karen an Xbox one does not match the price of a PS5 I'm sure you had to learn that from training, but it's common knowledge. Just wanted to know a range of what the difference can look like with your prices and value points. I wish there was a video games ect in Des Moines. Game stop employees always are miserable. That kind of conversation will drive business away, as she probably wishes since having a business conversation was such a burden

Negative experience: 2nd time now we've gone to trade and buy, their posted hours are until 8 pm but the door was locked at 6:38, even though there was an employee inside that wouldn't look at us. We will never go back to this location.

Negative experience: Never open when I stop by, hours on Google are false.

Negative experience: These days you don't even know if the store is going to be open. One of the managers was in the mall. I asked if it was open. He said to well I don't know. The girl that was suppose to relieve a male employee didn't show up. Gamestop is losing business

Fantastic experience: Good place

Fantastic experience: I have children who are gamers so I can't come to this store and not buy anything. Most of the time I shop here I have no clue what I am looking for and my son or daughters have simply given me the name of a game they're wanting, they are so good about explaining the ratings on those games to me so I can choose whether or not I'll actually purchase those for my kids when I ask. They are also great at helping me find gifts when I am in there shopping for games for gifts for my kids when I haven't been told what to purchase prior to being there. I have never had an issue with staff not knowing their video games/gaming systems so it's a great place to gain knowledge from a very knowledgeable staff. They almost always have what I'm looking for and if not can look in their computer system and can tell me where I can go to find what I'm looking for. My kids love coming here! Some may say, it's a family affair! We love this store!

Fantastic experience: Had the items I was looking for. I spent over $200.

Negative experience: How can your only working employee, that opens the store, not know how to hook up an XBOX Series X for testing for trade-in??? She suggested Jays CD Warehouse and Hobby or what not. (Jist around the corner in the same mall). They gave more in cash than Game Stop was offerin' anyhoo...(and had great service. 5 stars for them in fact!).

Negative experience: Go back to Normal hours

Negative experience: Hours are wrong. On here says they open at 10 on saturday and they dont open til noon

Positive experience: Stopped in to look at what was in stock. Staff was friendly and knowledgeable.

Positive experience: Good place. Nice offers.

Fantastic experience: A good place for games and accessories

Fantastic experience: Good games, got a Nintendo there

Fantastic experience: I had called another location and they gave me a run around, I called the Merle Hay location and Chris answered every one of my questions. When I came in to purchase the product he was even more helpful, polite, and patient . Thank you for helping make a 16 year olds birthday wish come true Chris!

Negative experience: Went there on a Saturday around 4:25pm and the employee was behind the counter on his phone, lights were off and doors locked. No “on break” or “closed until ____” sign. They’re lucky we needed to go to other stores within the mall. This has also happened a couple times in the past year we’ve lived in this area.

Fantastic experience: I just about genuinely love game stops all around

Negative experience: Pre-ordered MW2 worked late didn't make it release day showed up next day nobody came to work so they were closed for the day then when I pick it up they tell me it's an online order instead of Pre-order and wouldn't give me the character (the only reason I Pre-ordered it!) Safe to say I'll buy my games from target or Walmart for now done shopping at game stop. And when I ordered it online the advertisement was for the free guy was the main header of the page! Bad business lost a lifetime customer over a free character

Positive experience: Would revisit.

Fantastic experience: Helped alot

Positive experience: Fun to look at clearance items

Fantastic experience: Friendly . Helpful

Fantastic experience: Good place for buying games for sale what do you expect sales always suck unless you are crazy good for selling goods or crazy luck

Negative experience: I got there and it closed like 2 hours early before stated time. Didn't even have a closed sign to let customers know they are closing early. Very unprofessional. Negative five stars!

Positive experience: There was a really bad stink when we walked in. Other than that its just like any other game stop

Negative experience: Door sign said “temporarily closed until 2:10 pm” on Saturday 1 in the afternoon. Business hours are 10-9. Find employees that actually wanna work!

Negative experience: Update your hours, drove and got there at 8:41, it says you are opened until 9pm.

Fantastic experience: Always have my son's games

Positive experience: Not the best location, but Game Stop is Game Stop.

Positive experience: Employees greeted us as we walked in and offered help multiple times as my daughter and I browsed the store which was clean and well organized. Used games were hit or miss on selection as always and questionable on pricing,, was able to find same items from stores nearby for much less.

Positive experience: The staff is friendly. But there is hardly anything to buy here.

Fantastic experience: I loved the service

Positive experience: Hard to leave without buying anything .

Fantastic experience: Been coming here since I was a child, always a blast.

Fantastic experience: Yo

Fantastic experience: Nice store, very helpful staff. Knowledgable too. Well done.

Fantastic experience: Been going to GameStop for along time great game selections

Fantastic experience: Hey the guy that was working on Tuesday December 21, 2020 thanks for moving quickly I sincerely mean this! My 5yr granddaughter was at that extra stage and you listened to what I needed and had my transaction tco in seconds!! Thank you so much!! Merle Hay Game Stop understands stressed out patents/,grandparents people spend your MONEY there!!

Fantastic experience: Always go here for my video gaming needs. Friemdly knowledgeable staff, industry standard prices

Fantastic experience: Very fair and straight forward staff, just wish the trade in offerings were actually fair.

Negative experience: Trash service worker sounds drunk, rude

Positive experience: Needs more collectables like mortal kombat, dbz, and tmnt and power ranger collectables

Positive experience: I'm new to the gaming world, but this place seems to have a decent selection. A little pricey though.

Positive experience: Good service

Fantastic experience: The guy was very helpful and nice

Fantastic experience: Awesome most bestest

Negative experience: I just bought a NES game, the kid said was new. His reason for the game not having plastic on it was because It was a display case but yet there was a different display case on the shelf. He put a sticker over the opening so they would know if it was opened. After I opened it I noticed scratch marks on the connectors proving the game was used before. They’re liars most likely so they can get new prices for used games and not have to hold up to their used games policy. Gives GameStop a bad name. Beware of their ripoff tricks

Positive experience: They didnt have much of anything

Positive experience: this is not game stop its now shoes carnival

Negative experience: Overpriced and emoplyees never answer the phone. No surprise GameStop is going under

Fantastic experience: This store was great! Joseph helped me. Very detailed and made sure I had the best experience! I was in and out with a new game! Thanks to Joseph. I can continue my quest of saving the world!

Positive experience: Good service

Positive experience: Good game selection.

Fantastic experience: Staff is very friendly and store is like most all other gamestop's.

Fantastic experience: Food excellent, friendly staff Haley at bar. 3rd time.

Positive experience: Good location that usually has most of the mainstreams in stock. Staff is usually pretty good - though personal hygiene is an important thing.

Fantastic experience: I’ve never had a problem. They’re professional, not pushy, and if they don’t have what I need, they’re willing to call other stores to see if it’s in the area.

Negative experience: I was in the store this evening and I was treated in a very rude and mean manner by the female staff person. She had no time to help me as a customer. There's a lot of people who would love work in this store and maybe be polite with the buyers. Unacceptable!

Positive experience: Very rude employees

Negative experience: This place is nothing more than a rip off, never shop or trade in they will nickle and dime you only to up charge by 800%

Positive experience: 4 stars only because there seems to only ever be one person working. Bought an Xbox One X at a different store because it was the Gears package (1TB One X and all the Gears games) and it was a $100 cheaper than just the One X. Took my old gen1 Xbox One to Gamestop the next day, traded in for $100 store credit and used that to buy $100 worth of Microsoft gift cards, them bought a bunch of games during the xbox Black Friday sale. 5/5 planning on my part. Although there is usually only one person working when I go and sometimes they are really busy, the employees are always very helpful and polite.

Fantastic experience: All the games and most of the equipment you will need for gaming

Fantastic experience: Kind employees, and reasonable pricing

Fantastic experience: Love this place

Fantastic experience: If your a gamer you already know about this place if your new dont get scared to ask the customers as well about games

Positive experience: Friendly staff.

Negative experience: The selection is mediocre at best, and the staff is worthless.

Positive experience: Great place for used games, lots of collectibles now that they have thinkgeek stuff.

Fantastic experience: Go to game store.

Fantastic experience: I bought Call of Duty Ghost Protocol.

Fantastic experience: Good store

Fantastic experience: Good place to buy games great customer service

Positive experience: Slow service because there's only one person on staff at any time. was unwilling to help look for a pop Funko figure for me. Way too busy of a store to only have one person on staff.

Positive experience: They have almost anything you could need for modern console gaming. How ever the female manager at the time was incredibly rude to both me and the employer who was doing his best to meet my needs in a efficient and kind of manner.

Negative experience: Riiiiipppppp offffff.

Fantastic experience: Wait time in line sometimes can suck but overall I enjoy this store and the staff

Fantastic experience: Good