GameStop

Negative experience: Slowest place on the planet. 2 people in line in front of me and I waited 20 freaking minutes, put my stuff back and left. Thwy lost out on a sale of a PS5 and several games. Last time I'll go here, big box store it is.

Negative experience: Twice now I’ve gone to this GameStop to pick up preorders on release day, only to be told by the store manager, Michael, that they don’t have them. Extremely frustrating and disappointing. I expect better communication and reliability from a store handling preorders.

Positive experience: I miss midnight game releases!

Negative experience: GameStop charges to much for stuff that’s used don’t give quotes over the phone make you waste your time coming in to low ball u

Positive experience: The store was a bit empty of merchandise. It felt like a quarter of the store was supposed to have items there. Nice person behind the counter. Friendly, even if he unintentionally made me feel ancient.

Negative experience: I was in your store this afternoon with my autistic son Dwayne. We were browsing DS games for his birthday, when I witnessed one your employees violently rip a controller out of a customers hand all while refusing to honor a deal you had posted in your store. I could not imagine an employee being that rude to a customer. My son hasn’t stopped crying since, it was a horrible thing to witness and that employee should be fired. We will never shop at this location again.

Negative experience: Stopped in today looking for PS5 controllers, and lo and behold there was a sale. 170 bucks, I was so excited I was going to buy 2 but when I went to check out the cashier told me they were 200 dollars. There were signs everywhere claiming 170 dollars. he RIPPED them out of my hand and blamed me for his poor sales skills. When I protested he called me a racial slur. He also hid his name tag so I couldn’t get his name to report to the higher ups. UNPROFESSIONAL. Do not go here.

Negative experience: Don't try to buy things here, they'll try to mark up the prices right in front of you

Fantastic experience: I just called to ask about my grandson’s Nintendo switch issues and had a very good experience speaking with Dylan. He was able to tell me steps to take to possibly fix the issue and gave me information on what to do if those steps did not work. I appreciate it!

Negative experience: Increased price of game at checkout by 25%, did not honor posted/ listed price on product.

Positive experience: Friendly, and relatively clean. Decent deals. No complaints

Fantastic experience: my buddys docking station for his nintendo switch quit working .The guy working was very helpful ,they had a small dock for 25 dollars

Negative experience: This store seems to close before it's closing time. Does not offer good customer service.

Negative experience: It's getting to the point where they don't open at a decent hour they open whenever they have someone in and they don't come in at a reasonable hour they come in whatever they please and they don't open the door until they're ready there is no opening at 12:00 or 11:00 or 10:00 whatever their hours say it's whenever they want to open their doors is when they're open and whenever they're closed is when they close there is no set schedule anymore apparently they're going off of what they want to do and not the scheduling to set by corporate do not come to this GameStop Edit okay it's been about 2 years it just about since I made this post originally and yes this GameStop still has the same issue You go here at 11:00 like it says on the website and no one's there doors are locked the bars are up and there's no way to get in there's no one inside the store lights are on but no one's home it's been like this for 2 years they're understaffed and apparently there's only one staff member that actually works there most the time and he just chooses when he comes in and goes he doesn't even follow the corporate guidelines so if you come to this GameStop expect to wait hours for someone to help or no one at all sometimes the scheme stop never even opens some days

Negative experience: Doesn’t answer phone

Negative experience: Made 3 attempts to go here. Lights are on but doors locked. Ridiculous considering this is the busiest time of the year for shopping. GameStop needs to get it together.

Negative experience: Staff was friendly but overcharged me for one of my games. Said $20 on the box but found out after I paid that they charged me $60. Not going back if I can help it.

Negative experience: Brought a ps5 in I wanted checked out, that I recently bought they unplugged it improperly wich when I brought it back home said it could of damaged the system due to being unplugged incorrectly and ain’t even look at it really and seemed like they was in a rush to get me out of the store with not a single customer in the store besides me self..‍♂️total waste of my time went to a different location and was a total diffrent atmosphere and Customer Service! So there not all to bad! But definitely wouldn’t recommend this one…

Negative experience: Purchased a brand new Xbox Series S, 1 day later the system stops powering on. The store can’t return it and states I need to call customer service to resolve the matter. Get sent a return label because the store cannot exchange the broken Xbox I was sold, get to FedEx to ship out the broken Xbox I bought and the return label doesn’t work. Will never purchase from GameStop again. Take your money elsewhere

Negative experience: Place is a joke, every single time I try to stop by there is a handwritten sign on the door saying they are on break and the door is locked. If they don't have enough staff why don't they just shut down. Guess I'll go to a different vendor/store. This is ridiculous

Fantastic experience: Very friendly and helpful employees.

Positive experience: I was looking for game cards for this mother son and I went through how much fun they explained about the game system and everything to my satisfaction. They were very nice people everywhere. I'd have no complaints at all with this group

Negative experience: I walked in the GameStop I asked the guy what he had for PS4 controller, he said he’s all out let me check, walked in the back room, pulled the box out of used ones and gave me the price of what it would cost for a new one, scammers taking advantage of his inventory! Crude move! And I’ll never come back!

Negative experience: Horrible store went to get pre-order for Final fantasy today drove over an hour and the store wasn't even open so couldn't get the game. They just need to shut this location down. To many issues with late openings and lack of employees.

Negative experience: Showed up at 6:30 and there store hours said they close @7 even waited and called 3x and knocked on the door and no one showed up lights were on and all…

Negative experience: Refused to honor the warranty I purchased for my son's meta quest 2

Negative experience: Stopped in to shop and the door was locked with employees inside and the store hours say open at 11 am so I don't understand what the issue is highly disappointed and irritated with this

Negative experience: Lights are on but no one is home? I came to sell an iPhone and all the lights are on including the open sign but the gates are closed? The business hours don’t match up to google and they don’t follow what’s posted? It’s 1pm, says they open at 11?

Fantastic experience: Chantelle was really good at handling customers in a way that makes people smile while she asking for the upsell on purchases. She deserves to be noticed!

Negative experience: It had the worst game selections I've ever seen in any Gamestop. There were 2 ir 3 game system types and zero older games for Xbox. Not much fun while Christmas shopping a few days ago. I'd never go back.

Fantastic experience: Employees are very knowledgeable and helpful.

Negative experience: Been to this place twice and both times it was just not worth even stopping in. DONT WAIT YOUR TIME THEY DONT WANT TO HELP!

Negative experience: Went to go buy a PS5, accessories and games. However the store was closed with a sign that says they stepped away at 3:53PM and will be back at 4:53PM (random times). Guess you missed out on a decent size sale. Jay’s down the road got the sale instead.

Fantastic experience: Ryan was amazing had perfect customer service and was a great help. Thank you Ryan

Fantastic experience: Pretty nice people

Negative experience: Rude manager named Samantha very lazy and unprofessional…..

Negative experience: THERE IS A REALLY RUDE STORE MANAGER SAMANTHA AT THIS LOCATION THOU I LIKE THE STORE AND STUFF THE STORE

Positive experience: When they are open it’s great, but the dang place is closed at such random times. Example, Friday night at 6 pm when the door and website says they are open till 9.

Negative experience: They are always closed during their peak hours when you want to shop.

Positive experience: When they’re open it’s a great place to shop with great friendly employees, there have been a couple times where I’ve been out here that it’s been closed during regular hours but that is no different than most places in this economy

Negative experience: Very unprofessional. Employee took 20+ minutes to open the store.

Negative experience: This has got to be the worst GameStop in Iowa. Not only are your hours ridiculous but whatever I do show up at your posted opening hours you're not even open you haven't even shown up yet. You need to keep proper business hours! For God's sakes your business act like it.

Negative experience: Great service but store never has what I want. Very small and smells like sewage.

Negative experience: Horrible can't even answer the phone

Positive experience: It's where I go for games, game cards, points, and Microsoft money cards.

Positive experience: I love gamestop. I do. Been going here since this place has been open. From a review a while back i said they didn't game much of dbz tmnt power rangers and all that good stuff if your info that stuff as a youngin. But since then they did step up a little bit. They need more dbz but it seems like there getting there. Staff is always cool and friendly and try to help the best they can. Selling things to them well.....just depends on what it is. If it is newer seems like you get more but retro doesn't feel the same. But like i said this place is a good place to look at and see what they got going on

Negative experience: In the middle of helping me. The employee walked and left me alone to help another person. Never came back to help me.

Fantastic experience: Employees very personable

Negative experience: MATT R. was very rude today after opening up a very late store he wouldn't even give his general manager name and told me look up the name because he got a customer .. excuse me I am still a customer asking you a question. Who is finishing a transaction for 69.99

Negative experience: Never open when they say they are

Positive experience: Kinda expensive but has a good selection

Negative experience: A good store itself is pretty good and most of the employees are kind, but the manager has been nothing but condescending and rude whenever an issue is presented. Also, their hours seem to change without warning - my husband checked online beforehand to make sure they were open and they were not. This has happened more than once. Again, when asked about it, the manager spoke to him as if he were stupid and told him “it was on their front door” when there is no way we could have known that beforehand as we live a significant drive from the store. Pretty frustrating, especially since this is the only place I believe we have ever experienced this.

Fantastic experience: Staff is friendly and very knowledgeable.

Positive experience: Good service

Positive experience: Great looking store with a lot of nice displays and times of cool stuff. Great trade-in value on my merch. Great service from the guy at the counter, who was patient, friendly and helpful even though I came in just before closing with a moderately complex transaction (I'd never know from his behavior). He was clearly juggling a lot of things, including pre-closing stuff and at least two calls that came in while he was helping me. I would have been kind of a mess, lol. Only complaint is that I had a really hard time getting in touch with this store to check on an item that appeared to be in stock online- whenever I called it was either busy or nobody picked up. When I called another store they let me know about the limited hours here, which are posted on the door (pictured) but not on the googles or the company website.

Positive experience: Attendant helped find what I was looking for while juggling several people.

Positive experience: Overpriced but they normally have what you need

Fantastic experience: Helped us out quickly

Positive experience: Awesome help with my mom

Positive experience: Short staffed, but associate was very professional and knowledable.

Negative experience: Do not use the delivery service . Do not expect any help if someone delivers To the wrong house . Alex the manager Will run you in circles all evening for 3 hours ! We are all short staffed and Tired . Make one person happy at a time . That is customer service .

Fantastic experience: Awesome place ☺️ always my go to place for games and collectables or just for Christmas/Birthday shopping

Fantastic experience: Their employees were very helpful.

Fantastic experience: Helpful staff strip mall needs updated but this place stays active always a good stop and remember point to have stuff shipped for quick pick up

Fantastic experience: Caleb was a great help today helped my finance and me find a couple games. The stores AC is not working but he still provided us with great customer service.

Negative experience: Wouldn't honor the price on their own website and no AC in the building when it's 100 degrees outside

Negative experience: My husband stopped to purchase a gift for our son today. There was no air conditioning in the store. He was told they have been without ac for about a month. It's over 100 degrees today in Des Moines Ia. Game Stop, could you please treat your employees better than cattle? They don't deserve to work in these conditions. The staff was pleasant and upbeat despite the uncomfortable conditions. Team 5 stars! Corporate get them some fans and portable air conditioners.

Negative experience: So far all I’m trying to do is reach someone, but, when it goes to “transfer” it’ll ring then dial tone. It’s annoying.

Fantastic experience: Very respectful honest n very nice

Positive experience: Staff were very nice but were trying to up sale way to much

Positive experience: Good selection outstanding staff.just wish they'd get new xboxes and plastics in stock.

Fantastic experience: Great place. Horrible that they will buy your system for 120 and sell it for 250 lol.

Fantastic experience: Just go there a lot

Positive experience: Prices too high. Paid for the year gamestop membership discounts what ever it called now. Feel like i was getting swindle out if 15.00 dollars. I always bought it for my son.. We will see, than i will change my rating.

Positive experience: They make sure steam cards works before you buy them.

Positive experience: GameStop is just a bad business in general and makes it money from a monopoly on game stores. This one isn't bad and I've had staff genuinely want tk help on multiple occasions though I can only guess how bad the staff is treated if they mess something up.

Negative experience: compare with other games stop in other state. this one is poor of game very short shop. they don't have alote of game and the second hand games they want to sell it like new...

Negative experience: Prices are way too high plus they don't sell older consoles Mike Xbox 360 and Playstation 3 anymore which sucks

Negative experience: Staff is rude. Belligerent to customers on phone and in store. DO NOT BUY FROM THIS LOCATION. Not worth your time or money!

Fantastic experience: Best management of a Gamestop I've ever encountered

Fantastic experience: potato pancakes

Positive experience: Defeats the purpose of going to the store if everything has to get order because it's not in stock

Positive experience: Good money for things just laying around...

Fantastic experience: The employees care about their customers and do what they can to help out even when they are the only one in the store.

Negative experience: Manager was rude. Must be a left winger. Was hung up on wearing a mask in his store. I conceal carry and it's against the law for me to wear a mask. He wanted me to break the law. I left the store and won't be back.

Fantastic experience: Always great customer service

Fantastic experience: All the staff are helpful and knowledgeable and if they don't know they will figure it out for you. Great place to get games, consoles, even shirts and figurines. Love shopping here

Fantastic experience: Got all you need

Positive experience: If you live in Des Moines this place is a really good to go to but they do not do loan outs and what I mean by that is you can't hold a game until you have the money to pay for it and they'll keep it at the store I only had that privilege and grimes Iowa

Negative experience: Went to pick up my animal crossing preorder and when the manager unlocked the door he addressed the crowd by saying "this is retarded and you're all killing yourselves, only one person is allowed in the store at a time." I have no issues with the way they wanted to hand out coppies but I didnt stand out in the cold to be insulted and criticized. I'm taking my business elsewhere.

Fantastic experience: The staff is very helpful. The employees are quick on greeting the customers.

Fantastic experience: Its game stop need I say more

Fantastic experience: Great place for new and used games

Fantastic experience: Games

Fantastic experience: Found a sweet gen 1 PlayStation key chain! Come to find out it's been on clearance so long it was free! Made the night that much better!

Positive experience: It's a Game Stop...

Fantastic experience: Great games

Positive experience: Was a little expensive but they had what I was looking for

Negative experience: called and asked if they had a product and they lied to me saying they had it in stock, went to pick it up and they tried to sell me something completely different.

Positive experience: Always seems like there is a power up rewards