Bitjump Games - Buy, Sell, Trade, & Repair Video Games & Consoles
Bitjump Games is a video game and trading card store in Provo, UT offering video games, consoles, repairs, and trading cards. Shop a wide selection of pre-owned and new games, from retro NES, Super Nintendo, Nintendo 64, and GameCube to PlayStation 5 and Nintendo Switch 2. We also carry officially licensed collectibles, plush, and artwork. We buy, sell, and trade video games, consoles, accessories, and trading cards including Pokémon and Magic: The Gathering, with cash or more for in-store credit. Our repair services include HDMI port replacement, Joy-Con drift repair, disc drive fixes, and full console cleaning. Conveniently located in downtown Provo, we serve Utah County including Orem, Springville, Spanish Fork, and surrounding areas.
Opening hours
- sunday: (closed)
- monday: 12h-20h
- tuesday: 12h-20h
- wednesday: 12h-20h
- thursday: 12h-20h
- friday: 12h-20h
- saturday: 10h-20h
Our comment from Padel.us about Bitjump Games - Buy, Sell, Trade, & Repair Video Games & Consoles:
Bitjump Games stands out as a premier destination for video game enthusiasts in the United States, offering an exceptional blend of buying, selling, trading, and repairing consoles and games. The store boasts an impressive and curated selection of retro titles from the 80s and 90s, alongside a robust inventory of modern releases, collector's editions, and accessories. Customers consistently praise the knowledgeable and friendly staff, who provide personalized service and deep expertise in the gaming hobby.
One of the company's strongest assets is its repair service, where technicians deliver fast, high-quality work on everything from HDMI ports and battery replacements to complex console moddings. They stand behind their work with generous warranties, including a 90-day warranty on pre-owned games and a one-year warranty on repairs, ensuring customer peace of mind. Shoppers appreciate the fair and transparent pricing for both purchases and trade-ins, as well as the careful packaging and quick shipping for online orders. Whether visiting the welcoming physical store or browsing their user-friendly website, customers feel valued and respected, making Bitjump Games a trusted local gem for all gaming needs.
Bitjump Games - Buy, Sell, Trade, & Repair Video Games & Consoles: Reviews
Fantastic experience: This place an amazing and friendly place to buy and sell games. The staff is very knowledgeable and friendly they are always willing to help you find what you need and make sure everything is right and taken care of. Don’t listen to the one star reviews of people crying over mistakes that are easily fixed and reversible. This is a video game store with real people allowed to make real mistakes. They even messaged me asking me if I would be willing to help with a hiccup that happened with another customer and I gladly agreed. These guys have done nothing but treat me and my wife and daughter with the utmost respect and actually made us feel at home when in store. They are top notch and the best place to buy games from. It’s just video games and it’s not that serious people need to act like adults and not try to ruin a companies reputation over something so little and trivial. Will be back to buy all our games and equipment from them. Thank you guys for being amazing and here’s to hopefully many more years of shopping with you.
Thanks, Bradin. This means a lot coming from you. It's been great getting to know you and your family over the past year and a half, and we're grateful for all the support you've shown us along the way.
One of the things we've always wanted Bitjump to be is a place where people feel welcome, whether they're buying something, trading something in, or just stopping by to talk games for a bit. Hearing that you and your family feel at home here tells us we're doing something right.
Thanks again for taking the time to leave a review. Looking forward to seeing you all again soon! :)
Negative experience: Found the store in January and placed my first order on January 30th. Since then I’ve spent an average of $582 a month. Supporting small stores is something I always do if I can. Then my last order came and one of the PS3 games had an Xbox 360 game in it. No big deal, mistakes happen. Reached out to Chris and he offered to send me the replacement. I then offered to buy more games and told him he could just add the missing disc to that order. I offered this because I knew it was an honest mistake and figured I’ll order more games and they don’t have to eat the cost of shipping on sending that disc. Just throw it in with the new order. Everyone wins. Until he stopped responding. Now I’m on day 3 of sending him emails asking for an update. Even telling him I have the other games in my cart just need him to confirm he’s good with throwing it in that order. Nothing. No response. So I went ahead and cancelled the pre orders I had with them and will be taking my $582 a month to another vendor. Updated review. The issue above happened while another order was in transit. Well guess what? Order shipped with an entire game missing. Happened again. This is now the last 2 orders that have arrived incorrect. This time around an entire game I paid for is missing. Double checked my invoice and packing slip, it’s there. I paid for it but it wasn’t in the box. Per Chris’ own words via email, they’ve been working on launching Pokémon TCG and from the looks of it gaming has taken a back seat to that. I get making a mistake on a wrong disc like what happened on my previous order. But completely missing an entire game from a shipment just shows they are clearly focused somewhere else and don’t care. Do yourself a favor and go buy your games somewhere else.
Original Response:
Hi Mauricio, I want to sincerely apologize for the lack of communication here. You’ve been an incredible supporter of our store over the past several months, and I completely understand why this experience was frustrating—especially after you were more than reasonable and accommodating about the original mistake.
You were absolutely right that the missing disc should have simply been added to your next order, and I appreciate that you were trying to help us avoid extra shipping costs in the process. The delay in getting back to you was not intentional, but I understand that from your perspective it understandably came across as being ignored.
We’re a small team handling a high volume of emails, repairs, orders, and day-to-day operations, and while that’s not an excuse, it is something we’re actively trying to improve so situations like this don’t happen again. I hate that this overshadowed what had otherwise been a positive experience with us.
I truly appreciate the support you gave our store, and I’m sorry we let you down on this interaction.
Updated Response:
Mauricio, after your updated review, I wanted to address the additional concerns you raised.
First, I want to apologize again for the mistakes on your last two orders. Receiving the wrong disc in one shipment and then having a game missing from a subsequent order is understandably frustrating, and it's not the standard we aim for.
Regarding the missing game, I responded to your email shortly after receiving it Sunday morning and immediately processed a replacement shipment so it could go out on the next business day. While we're closed on Sundays, I wanted to make sure the issue was addressed as quickly as possible.
I also want to clarify that our expansion into Pokémon TCG has not come at the expense of our commitment to video games. Retro and modern gaming remain the core of our business and where the vast majority of our time is spent. Unfortunately, despite our best efforts, mistakes do occasionally happen—and in your case, two happened much too close together.
We're continuously working to improve our processes and reduce errors, and I sincerely regret that these experiences damaged your trust in our store. I appreciate the support you've shown us over the past several months and am sorry we let you down.
Fantastic experience: Best retro gaming store in Utah. I'm so excited about this place and I want to see the owner and his family succeed.
Andrew, thank you for your kind words. We strive to take care of our customers as they take care of and support the business. ❤️
Fantastic experience: Great experience all around. Very nice and knowledgeable staff.
Thanks so much, Ashley! We really appreciate the kind words. Glad you had a great experience with the team—we’re always happy to help and talk games. Hope to see you again soon!
Fantastic experience: great, wide selection. fair prices and great service!
Thanks so much, Jeff! We really appreciate the kind words. We work hard to keep the selection strong, the prices fair, and the service welcoming—glad that came through. Hope to see you again soon!
Fantastic experience: This place is awesome, lots of really cool vintage games from the 80's and 90's
Thanks so much, Andrew! We’re glad you enjoyed the selection—there’s something special about those classic games from the ’80s and ’90s. We’re always bringing in more retro goodness, so hopefully we’ll see you back again soon!
Fantastic experience: great selection of games and hardware at a fair price
Thanks so much, Reneury! We’re glad you enjoyed the selection and found the pricing fair. We work hard to keep a solid mix of games and hardware available, so we really appreciate the support. Hope to see you again soon!
Fantastic experience: I brought in afew consoles to sell. They were nice and professional handling the sell. I had a walk around and the have a great selection of stuff as well. Will definitely be going back
Thanks so much, Gabriel! We really appreciate you bringing your consoles in and are glad the selling process was smooth and professional. Happy to hear you enjoyed checking out the selection too. Looking forward to seeing you again next time!
Fantastic experience: Bought an Xbox 360, games and controllers for a great price and all work fantastic. I appreciate there being a store where I can trust the games and consoles are tested before purchasing, no second guessing. Love this shop!
Thanks so much, Madison! We’re really glad you’ve been happy with the Xbox 360 setup and everything that came with it. Making sure consoles, controllers, and games are properly cleaned and tested before they hit the shelf is something we care a lot about, so it means a ton to hear that trust came through. Hope you have a blast with it all—and we’ll see you again soon!
Fantastic experience: 1st time buyer and I had messed up my purchase. Within an hour of emailing the team, Chris had taken care of me. Gaming businesses do not exist like this anymore. While I am not from Utah, they’ve earned my online business just by being the best in customer service! HIGHLY RECOMMEND!!
Thanks so much, Justin! I really appreciate the kind words. Mistakes happen, and I’m just glad we could get everything sorted out quickly for you. It means a lot that you chose to give us a shot from out of state, and even more that we’ve earned your trust moving forward. Thanks again for the support—we’ll be here whenever you’re hunting for the next addition to your collection!
Fantastic experience: now, I haven't had the pleasure of buying something from here, but I have walked in two times already to look around at what I can buy. And I have to say, the selection in games are great. Not only that, but the store just looks very welcoming. very nice little store, I would definitely recommend!
Thanks so much! Honestly, hearing that the store felt welcoming even before you’ve bought anything means a lot to us. We’ve worked hard to make Bitjump feel like a fun place to explore and hang out, not just shop. Really appreciate you stopping in and taking the time to leave a review—we hope to help you find something awesome when the time comes!
Fantastic experience: 5/5 for this Highly Reliable and recommended store. I was looking for the Super Mario Brothers Koopaling "Koopa Kid" plushes and Bitjump was in the top searches. The consistent 5/5 ratings and fair prices is why I chose to purchase from them over other competitors. I would highly recommend anyone to check out their website as they have a great variety of games, merchandise, and have strong trustworthiness for your gaming interests. Thank you very much. I would buy from them again. The items were packaged with great care, a printed receipt, and I wanted to leave strong positive review.
Thanks so much, Scott! We really appreciate you trusting us—especially when choosing between multiple options online. Glad those Koopa Kid plushes made it to you safely, and that the packaging and overall experience met expectations. We put a lot of care into every order, so it means a lot to hear that came through. Thanks again for the recommendation, and we’d be happy to help anytime you’re looking for something new!
Fantastic experience: This place is awesome, I had a bad USB-C port on my Steam Deck and they got it replaced. I dealt with Jordan and Chris directly and they're both super helpful and friendly. When I picked up my Steam Deck I dropped off a Switch Pro Controller. Any complicated repairs that arise that I do not feel comfortable tackling myself will be going here. I don't do much retro gaming myself but they're obviously the place for that as well. They're library of games is impressive. Also, don't forget to check the loose games in paper sleeves.
Thank you so much! We’re really glad we could get your Steam Deck back in working order—that USB-C port is a big one, so we’re happy we could take care of it for you. Appreciate the shoutout to Jordan as well, and thanks for trusting us with your controller too!
And yes—those paper sleeve games can be dangerous always some hidden gems in there. Really appreciate the kind words and your trust in us for future repairs!
Fantastic experience: Love this place! Very fair prices for trades. They have all the classics. The staff are the best. Found them on Google and had a five star experience! Will be back for sure!
Thanks so much, Jason! We’re really glad you found us and had a 5-star experience right from the start. Fair trade values and a strong lineup of classics are things we care a lot about, so it’s awesome to hear that stood out. Appreciate the support—and we’ll see you next time!
Fantastic experience: I've been very satisfied with my experiences at Bitjump. I've both bought and sold games, consoles, and accessories and they've made it easy not to have buyer's remorse nor seller's remorse. The store is set up really nicely and the staff are very knowledgeable and helpful. Absolutely in the upper percentile of video game stores—a real gem.
Thanks so much, Maxwell! That really means a lot. We try hard to make both sides of the counter feel fair—whether someone’s buying or selling—so hearing that you’ve had good experiences with both is awesome. Glad you enjoy the store setup and the team as well. Really appreciate the support and hope to see you again soon!
Fantastic experience: My favorite retro game shop 100%, every time I go there's new things to look at, and the guys running the place are super cool and down to chat about the hobby, love it here.
Thanks for the 5 stars, Micah! We’re thrilled you love the ever-changing selection and the atmosphere here. We're always down to chat games with you, so we'll see you next time you're in the neighborhood. Appreciate the love!
Fantastic experience: I got my Xbox elite series 2 controller fixed and it works great! Would recommend, quality work. Thank you!
Thanks for the feedback, Nohea! We’re glad we could help get your Xbox Elite Series 2 controller back in the game. Providing quality work and quick resolutions is what we aim for every time. Thanks for choosing Bitjump!
Fantastic experience: Friendly and knowledgeable staff. I’ve been getting back into 3DS and have been pleasantly surprised by the great selection of classic games. Very fairly priced, as well, especially compared to what you could find on Amazon or eBay. I found out they also do repairs, so I brought my OG Nintendo Switch in, since the battery has been having issues. They were able to fix it in just a few days. I also like how their online store is regularly updated. Definitely a lot to love about this place!
Thanks for the 5-star review, Eric! We're glad we could help you with your Switch battery repair and that you're enjoying our 3DS selection. We strive to offer better value than eBay or Amazon, and it’s great to know we’re hitting the mark. We appreciate the support and look forward to your next visit!
Fantastic experience: Really cool spot. Staff is friendly and very helpful and the prices are pretty good. Great selection of old games.
Thank you for the support, Albert! We're thrilled you enjoyed our selection of classic games and had a great experience with our staff. We look forward to seeing you again next time you're in the shop!
Fantastic experience: BitJump is great. I've never had a bad experience there.
Thanks for the support, Steve! We’re thrilled to hear you’ve always had a positive experience at our shop. We appreciate the recommendation and can’t wait to help you find your next great game!
Fantastic experience: Huge collection of retro games and accessories.
Hi Tyler, thank you so much for the 5-star review! You actually just became our 150th reviewer, which is a huge milestone for the Bitjump team. We’re so glad you enjoyed our collection of retro games and accessories. Whether it’s a rare cartridge or a hard-to-find power cable, we love being the place where gamers find what they need. Thanks for being part of our journey—we’ll see you again soon!
Fantastic experience: Large selection of retro and newer games, every older game I’ve gotten has been in pristine condition, staff is friendly and helpful
Thanks, Alexander! We work hard to make sure everything we put on the shelves—especially the retro games—is in great condition, so we really appreciate you noticing. Glad you’ve had a good experience with the team too. Hope to see you back in soon! :)
Fantastic experience: A few weeks ago, I called Bitjump to ask about their repair services - we have an Xbox One S that needed to be serviced. I could have written a 5-star review just off of that phone call. Since then, we’ve been had the Xbox and a controller serviced and have been in a few times. All the employees are friendly, helpful, and very knowledgeable, and their selection of games is awesome. We’ve been to a few different game shops, and this one by far is our go-to.
Hi Lindsey, thank you so much for the kind words! We truly believe that great service starts the moment you pick up the phone, so we're thrilled to hear that first call made such a positive impression. It was a pleasure getting your Xbox One S and controller back in top shape for you! We’ll be sure to share your feedback with the whole team—they love hearing that their knowledge and passion make a difference. We're honored to be your "go-to" shop and look forward to seeing you again soon! :)
Fantastic experience: Awesome little store. Absolutely love coming here, albeit not as often as I would like to. The staff are always super friendly, and you can tell they're passionate about the things they're selling. Chris and Jordan truly are a joy to talk to. The 90 day pre-owned warranty is also a huge plus. Very generous, and makes sure the games you buy are working well. Not to mention they have a fantastic selection of repair kits too, ranging from battery kits, to stick kits, and a couple other things too. I wish I had known a little sooner that they have replacement batteries for handhelds, but next time this will be my stop instead of eBay for that. I hear they also do a great job with larger repairs if you bring your console in, but I can't speak on that from personal experience. All in all, if you want a great store to pick up used and new games, with a great selection of older titles, absolutely give Bitjump a visit. You won't regret it!
Thank you for the glowing review, Eli! We take a lot of pride in our selection and our repair services, so it’s great to hear that our passion shines through. We're glad Chris and Jordan took such good care of you. We look forward to helping you out with those replacement batteries or any future console needs. See you again soon at Bitjump!
Fantastic experience: It is MINE! Thanks and greetings from Western Massachusetts. The Google Gods led me to this great little shop. Would've loved to order a tshirt to show my support as well...no 3x in stock at present. Irrespective, ordered my tricky to find little gem and it arrived timely and intact. Thanks team!
Thank you so much for the kind words and support, Tanto! We're glad the Google Gods pointed you our way and even happier that your hard-to-find gem arrived safe and sound. We're working on getting more 3XL shirts in stock soon—we’d love to help you rep Bitjump Games out in Western Massachusetts! Appreciate you!
Fantastic experience: I’ve been coming here regularly since they first opened, and I genuinely love this place. The owner’s a genuinely good guy who knows his stuff. Great service, great location, and a better selection than most!
Thanks so much, Bill! You've been with us since day one, and it really means a lot. You're exactly the kind of regular that makes running this store such a joy. Always great chatting with you when you stop by, and we’re glad you’ve found the selection and service worth coming back for. See you again soon! :)
Fantastic experience: The employees were awesome and super helpful! Everything was reasonably priced, and they helped get an NES ready for my husband for Christmas! I will shop there again! :)
Thanks so much, Cassie! We're really glad we could help you get that NES ready in time for Christmas—what a great gift! It means a lot to hear the kind words about our team and pricing. Hope it brought back some great memories for your husband! Looking forward to seeing you again soon
Fantastic experience: This place is amazing!!! I didn’t catch the name of the guy that helped out, but I came in with my Nintendo 3ds, he helped fix my SD card slot, find a charger, and point me in the direction of the games. I went home and found out my SD card was stuck on “lock” I tried fixing it to play smash bros but didn’t work. I came in today once they opened and he used a trick he has tried in the past, and it immediately worked. Genius people working here. This store has an amazing stock of games as well! Anything you need! I recommend coming here :)
Thanks so much! Glad we could get your 3DS all sorted out—and that little SD card trick came in handy! We’re all about helping people get back to playing the games they love, and it means a lot to hear your kind words. Smash Bros. waits for no one! Hope to see you again soon!
Fantastic experience: Good selection of retro games at a really good price
Thanks, Sophia! Appreciate you stopping by—and glad you found some great retro games at solid prices. We’re always working to keep the shelves stocked and affordable. Hope to see you again soon!
Fantastic experience: Honestly, it’s refreshing to find a retro game store that has good quality authentic stuff. I’ve been here a couple times and it’s been great.
Thanks so much, Giovanny! That really means a lot—we work hard to keep everything authentic, clean, and ready to go. Glad you've had a great experience each time. Always good to have you in the store!
Fantastic experience: I've bought 3 items from this vendor and the estimated date of the first 2 was 3 days after Christmas, it was put in the mail so fast that I received it before Xmas...I will be buying all my retro games from here from now on. Great deal on the games and their condition is impeccable.
Thanks so much, Kimberly! We’re really glad your order arrived in time for Christmas—and even more glad to hear you were happy with the quality and price. We do our best to ship fast and make sure everything is in great shape. Can’t wait to help you add more awesome games to your collection!
Fantastic experience: A must-visit for any retro gaming fan. You can feel the passion behind the business. Awesome local retro game shop with fair prices and knowledgeable owners. Highly recommend checking them out.
Thanks so much, Kayla! That means a lot to us. We’ve put a ton of love into building Bitjump Games, and it’s awesome to hear that it comes through. We’re always happy to help fellow retro fans find something great—hope to see you again soon!
Fantastic experience: You'll have to go to understand
Sometimes words just don’t do it justice—thanks for the 5 stars, Derek! We appreciate you taking the time to leave a review! Hope to see you again soon!
Fantastic experience: Took in my childhood collection of games and handheld consoles and got a very fair and great price! The gentleman who helped us was super nice, the whole process was a breeze, and we even walked out with some new stuff. Would highly recommend.
Thank you, Amanda! It was awesome getting to see your childhood collection—and we’re glad we could make the process smooth and fair for you. Hope you enjoy the new finds just as much as the old memories! Looking forward to seeing you again.
Fantastic experience: Great store. Lots of games, all searchable from their website. And they'll ship.
Thanks so much, Ryan! We’ve worked hard to make our website as easy to use as our store, so I’m glad you found the search and shipping options helpful. Appreciate the support, and hope we can help you find more games again soon—whether online or in person!
Fantastic experience: I know my experience is a bit different. But.... I have a xbox one X i was ready to call it quits on. I had changed out components and had done all type of stuff on it to correct the issues that were happening. ( dont try to U tube and fix your own) I was about to just go out and buy a new console. My brother told me to try to get it checked out first. I found this place and took it in on Saturday about 11:30ish in the morning. I got a call about 630 pm saying that my console was fixed and ready. They not only were fast but in my situation was also less than half the estimated amount. I dont know if Chris (or ) Kris is the owner or not. But he is amazing to work with and talks to you as a equal. I definitely recommend this place for fast, respectful and honest repair or anything. I won't go elsewhere anymore.
Thanks so much for the awesome review, Seeley! I’m really glad your Xbox One X is up and running again—we know how frustrating it can be when you’ve already tried everything yourself. Huge props to Nick for knocking it out so quickly, and I really appreciate the kind words. Yup, I’m Chris (and I do own the place ). It means a lot that you felt respected and taken care of—we never want anyone to feel talked down to. Hope your Xbox keeps running strong, and we’re here anytime you need us!
Fantastic experience: They managed to repair my PS2 console same-day for an extremely reasonable price. Highly recommend.
Thanks so much, Jake! We’re glad we could get your PS2 Slim reading games again and back in your hands the same day. Appreciate you trusting us with it—and big shoutout to Nick for the quick turnaround. Hope it brings back lots of good memories! Let us know if you ever need anything else.
Fantastic experience: Amazing place, way cheaper than bigger alternatives like game stop!!
Thanks so much for the kind words! We do our best to offer better prices and service than the big guys, and we’re glad you noticed. Hope to see you again soon!
Fantastic experience: This store is awesome! Very helpful, friendly, honest, and knowledgeable folks work here. I had a lot of questions and I don’t think anywhere else could have helped me better. They have a great selection of games, consoles, and equipment that are new and pre owned. Thanks for helping me get all sorted out today :) We will be back!
Thanks so much, Hilary! We’re really glad we could help get your questions answered and make everything easy to navigate—whether it's games, systems, or accessories, we're always happy to walk through it all with you. We genuinely appreciate you stopping by and can’t wait to see you again soon! :)
Fantastic experience: Absolutely love these guys. Great service, great people, great prices, great selection!
Thanks so much, Coltyn! It really means a lot coming from someone who’s worked in the scene and knows what it takes to run a solid shop. Always great catching up. Hope to see you again soon! :)
Fantastic experience: Out of Towner here. I was very pleased by the professional touch provided by this shop. Very satisfied with the maintenance done on my aging hardware
Thanks so much for the kind words! We’re really glad we could help figure out what was going on with your system and get it back in shape. Even for out-of-towners, we aim to make the repair experience smooth and professional. Appreciate you trusting us with your console!
Fantastic experience: Muy amables los chicos, divertidos y pacientes, trabajan muy rápido, le dieron mantenimiento a mi ps5 y repararon mi control todo en menos de un dia, tiene. Precios muy accesibles, muy profesionales y tiene una gran variedad de juegos, consolas, etc, te regresan el dispositivo en óptimas condiciones, Los recomiendo mucho, Los amo chicos.
Thank you so much, Tona! We're so glad you had a great experience with us. Nick and the rest of our team work hard to make sure every repair is fast, affordable, and done right the first time—glad we could get your PS5 and controller back to you in top shape so quickly! We really appreciate your kind words and support. ¡Gracias por confiar en nosotros!
Fantastic experience: I don't think GameStop could ever come close to the precision, carefulness, ease, comfort, and joy, that comes from buying from bitjump. Great manager and customer service, don't gamble, invest in yourself by buying from bitjump.
Thanks so much for the kind words! We care a lot about making sure every customer has a great experience—whether you're buying, trading, or just browsing for fun—and we’re so glad that came through. We really appreciate your support and hope to see you again soon! :)
Fantastic experience: Super nice super friendly got it done really quick
Thanks Kaleb! We’re all about fast, friendly service, and we’re glad we could help you out quickly. Hope to see you again soon!
Fantastic experience: Got my Wii modded with an HDMI and had the shell swapped out. They did an excellent job and even got it done in half the time they estimated. Pricing was transparent and fair, and they were quite helpful with making sure I got exactly the mod I wanted.
Thanks so much, Hunter! We’re glad everything turned out exactly how you wanted—and ahead of schedule, too! Nick, our repair tech, takes a ton of pride in his work and will be thrilled to hear your feedback. That blue shell looks awesome in your pics—appreciate you sharing them! Thanks again for trusting us with your Wii upgrade.
Fantastic experience: Had my Xbox controller's joysticks replaced for hall effect ones. The replacement/repair was fast and my overall experience with the store and staff was great.
Thanks, Kristian! We're glad you had a great experience and that your controller is feeling better than ever with those new Hall Effect joysticks. Hope they serve you well for a long time—come by anytime!
Fantastic experience: Super quick and efficient! Did my Xbox series X HDMI port repair in 26 hours
Thanks, Wes! We know how important it is to get back to gaming fast, so we're glad we could turn that Xbox Series X repair around quickly for you. Appreciate the review and hope to see you again (but hopefully not for another broken HDMI port )!
Fantastic experience: Jordan was very helpful and friendly. He answered all my questions very patently. He also did the best he could to give me a good deal on the stuff I was looking to trade in. These guys have a lot of good stuff for every kind of gamer.
Thanks so much, Justin! We’ll be sure to pass the kind words along to Jordan—he’s awesome. Glad we could help with your trade-in and get you set up with something great. Hope to see you again soon!
Fantastic experience: This is the best game store I have ever been to.
Thanks so much, Mikeal! That means a lot. We’re grateful you stopped by and hope to see you again soon!
Fantastic experience: The employees were extremely helpful and kind upon entree. They really helped me with the issues with my console and a great price!
Thanks so much, Andrew! We're glad we could help get your console taken care of and that the price felt fair. If you ever need anything else—games, repairs, or just want to browse—you're always welcome here!
Fantastic experience: Professional, excellent, very friendly, and my console came back deep cleaned at no additional cost.
Thanks so much, Hayden! We’re glad we could get your Xbox Series X back up and running—and we always include a deep clean with every HDMI repair so your console comes back looking and working its best. Really appreciate the kind words, and we’re always here if you need anything in the future!
Fantastic experience: Phenomenal place with lots of cool stuff!! Will return for sure
Thanks so much! We’re glad you enjoyed the shop and all the cool finds—can’t wait to have you back again soon!
Fantastic experience: Absolutely love this place. They have very fair pricing and offer good rates for trades. They have a huge selection of retro stuff and a really good selection of new stuff.
Thanks so much, Jacob! We really appreciate the kind words—glad to hear the pricing and trade-in experience stood out. We’re always working to keep a strong mix of retro and new in stock, so it means a lot to hear it’s hitting the mark. Hope to see you again soon!
Fantastic experience: They are very accommodating and helpful! I went on asking about a wii disc reader repair and they said they had the part AND that it world be finished within 48 hours. The repair was chapter than I thought it would be, hallelujah , and when I got it back they had already tested it to make sure it worked AND it was cleaner than when I left it with them. They also offer a 1yr warranty on anything they replace in your device, slay, so I would say that I would come here again if I needed to in the future :)) I also had questions about the repair after I dropped it off and texted them about it. They responded quickly and with a detailed response.
Thanks so much, Shae! We’re really glad we could get your Wii repaired quickly—and at a better price than expected . We always test and clean everything before it goes back out, so it’s awesome to hear that stood out. And yep, that 1-year warranty is there for peace of mind! Really appreciate the kind words and the shoutout about our communication. Slay, indeed—hope we can help again anytime you need us!
Fantastic experience: This is a cool store! They had the stuff I was looking for, a bunch of things I didn’t know I was looking for, and the staff were super helpful!
Thanks so much, Brandon! That’s exactly the kind of experience we hope for—glad you found what you came for and discovered a few surprises along the way. Appreciate the kind words, and we’ll be here whenever you’re ready for the next find! :)
Fantastic experience: These guys are great. They have a nice store in downtown Provo and have great service. Nice selection of used games. Sold some of my games to them at a reasonable amount. I highly recommend them over Gamestop.
Thanks so much, Aaron! We’re glad you had a great experience—always happy to offer fair value for trade-ins and keep a solid selection on the shelves. Appreciate the recommendation and the support for local over the big chains. Hope to see you again soon! :)
Fantastic experience: Very kind people and a great store layout. Lots of fun plushies to pick from that are great quality. Great selection of games and it was cool to hear the different modding options for consoles.
Thanks so much, Sam! We’re glad you enjoyed the store layout and plushie selection—they’re always a hit! It was great chatting about the different console upgrade options too. Appreciate the kind words and hope to see you again soon! :)
Fantastic experience: the selection here is one of the best i’ve seen in the american west. the curation is top notch and the owner has a deep knowledge of what constitutes an exciting find. i can’t seem to walk in here without finding something wonderful. all items are clearly well-cleaned and cared for. prices are extremely reasonable. there are none of those rip-off gamestop vibes, the place feels great and policies are thoughtful. i hope this store lasts forever and the owner makes a boatload of cash. this place was built with love.
Wow—thank you so much, Luke. That seriously means a lot. We put a ton of care into everything from cleaning and pricing to curating what hits the shelves, so it’s incredibly rewarding to hear that it stands out to someone who really gets it. I’m grateful for your kind words and support—it’s people like you that make building something like this truly worth it. Hope you keep finding wonderful things every time you walk in! :)
Fantastic experience: These guys are fabulous! Very nice, and professional, as well as fun. Took my Switch in for a complicated fix and they did great getting it all fixed up for me (and for a really reasonable and good price, too). Was able to trade in a lot of my old gaming stuff that was just gathering dust and got a very good price on that as well!
Thanks so much, Alina! We’re really glad we could get your Switch fully fixed up—it’s always great to hear when the repair, pricing, and trade-in experience all hit the mark. Appreciate you trusting us with your gear and giving it a second life. Hope to see you again soon!
Fantastic experience: Needed a new Ps5 controller. Was in and out super quick. Great service. They even repair remotes so I might be back to see if mine can be fixed
Thanks so much, Jennifer! Glad we could get you in and out quickly with a new PS5 controller. And yep—we do repair controllers too, so feel free to bring yours by anytime. Appreciate the kind words and hope to see you again soon! :)
Fantastic experience: Very prompt quick shipping! Packaged with care/good condition. Birthday wishes were granted! Thanks.
Thanks so much, Markie! We’re thrilled everything arrived quickly and in great shape—and even happier to hear those birthday wishes came true! Appreciate the support and hope we can help with the next celebration too! :)
Fantastic experience: Chris is honest and runs a great store! He’s helped me more than once with gameboy color game battery repair. I really appreciate him and he has a cool store with lots of cool stuff. Check out bitjump games; you won’t be sorry!
Thanks so much, Aquable! Really appreciate the kind words—it’s always a pleasure helping out with those Game Boy Color repairs. Glad you’ve enjoyed the store and the service. Thanks for the continued support and for helping spread the word about Bitjump Games!
Fantastic experience: Genuinely my favorite retro game store in the area, they have a solid collection of games & have some of the fairest prices I’ve seen. The employees are very nice and helpful as well.
Thanks so much, Trevor! It means a lot to hear we're your favorite spot in the area. We work hard to keep the prices fair and the selection strong, so I’m glad that stood out. Appreciate the kind words about the team too—we’re always here to help. Hope to see you again soon!
Fantastic experience: Two words: gameing
Two words: you are a legend.
Fantastic experience: I had been looking to replace an old PS1 game given to me by a dear friend who passed away many years ago. The original broke when my very young niece mishandled it. Replacing it reminded me of the simpler times. When I stumbled across your website, I had to order it. Everything was delivered as promised. One of the items ordered was incorrect, upon notification, the correct item was sent without needing to return the wrong item. I am very pleased with the variety of games, (especially the vintage ones), and with the excellent level of customer service. Thank you Chris and your team, Happy gamer.
Thank you so much for the kind words, Darryl. Stories like yours are exactly why we do what we do. I'm truly honored that we could help you reconnect with a special memory, and I’m so glad we were able to make things right when there was a mix-up. Your support means a lot, and we hope that game continues to bring you joy for years to come.
– Chris & the Bitjump Games team
Fantastic experience: Amazing store and staff 5/5
Thanks so much, Gómez! We really appreciate the 5/5 and are glad you had a great experience. Hope to see you again soon!
Fantastic experience: Great place first time going there I might have to stop going to game stop knowing this place is a lot more better great people
Thanks so much, Dominic! We're really glad you had a great first visit—it means a lot to hear we made that kind of impression. We’re all about offering a better experience than the big chains, and we appreciate you giving us a shot. Hope to see you again soon!
Fantastic experience: There isn't many places around Utah county where you can go to get a console repaired. Being based in Provo gives a huge advantage of not needing to go to Orem or into Salt Lake. It's really nice to have something close for those of us who live south of Provo. I came in on a Wednesday with a Nintendo Switch that i suspected needed a fan repaired and was able to get it fixed a few days later. I really like the blend of modern and retro that Bitjump offers.The floor space is a bit small but its organized quite well compared to other retro stores that can be found in Utah or Salt Lake County. To add one more point. Games are priced very fairly and I'm quite impressed by the condition of everything available.
Thanks so much, Raiden! We really appreciate the detailed review—and fun fact, yours marks our 100th 5-star review! It means a lot to hit that milestone with such a thoughtful shoutout. We're glad we could get your Switch fan taken care of quickly and that the mix of retro and modern is hitting the mark. Space is definitely tight, but we work hard to keep it clean, organized, and packed with quality. Thanks again for the support—and for helping put Provo on the map for console repairs and great games!
Fantastic experience: They were fast and the service was amazing. Will return for sure
Thanks so much, Fred! Glad we could get your PS5 HDMI replacement taken care of same-day—we know how important it is to get back to gaming fast. Really appreciate the kind words, and we’ll be here whenever you need us again!
Fantastic experience: Good service and a great variety of games for a small business. Not many Large consoles, mostly games
Thanks so much, Asher! We really appreciate the support and the kind words about our service and game selection. Console inventory tends to rotate pretty quickly, so while we may not always have a ton out on display, we usually have more in the back—or in the works. Feel free to ask at the counter anytime about availability or what’s coming in soon!
Fantastic experience: Great prices and scenery. The two stories are very cool. Great customer service too.
Thanks so much, liiaaa! We’re so glad you enjoyed the store—and you even helped us hit our 100th review! The two-story setup is one of our favorite things too, and we really appreciate the kind words about the service and pricing. Hope to see you again soon!
Fantastic experience: Love this store, my brother bought angry birds Star Wars for 3ds here and he loves it! Will be returning
Thanks so much! We’re glad your brother is loving Angry Birds Star Wars on 3DS—that’s a fun one! Appreciate the support, and we’ll be here whenever you’re ready for your next visit. See you soon!
Fantastic experience: These guys are the best. Not only do they sell the newest video games and consoles but they also have an incredible selection of retro consoles and games. Great website design, easy to read and navigate. I will be preordering all my future games from these guys.
Thanks so much, Skyler! Really appreciate the kind words—glad you’re enjoying both the retro and new game selection, and it means a lot to hear the site’s been easy to use. And hey, getting a Switch 2 for family? Definitely on your way to becoming the coolest uncle! We’re excited to have you preorder with us and can’t wait to help you with the next one!
Fantastic experience: Great little store. Has a ton of retro games and consoles to grab, they've got new releases, and they get in collectors editions sometimes (I myself got the Persona 3 Reload collectors edition here). Better than GameStop, that's for sure
Thanks so much, Taylor! Glad you were able to grab that Persona 3 Reload Collector’s Edition—and pumped that you’ve got Donkey Kong Country Bananza on preorder with us too! We love keeping a mix of retro classics and new releases (especially the rare ones) on the shelves. Really appreciate the support and the shoutout—always striving to be a better experience than the big chains!
Fantastic experience: We brought our Switch in for what we thought was a battery replacement. They were able to take it apart and find out what was really wrong with it and get it fixed and back in my son's hands within 2 days! My son said he couldn't believe he was finally playing Minecraft again. Thanks for making his day!
Thanks so much, Chelsea! We’re really glad we could figure out what was going on with the Switch and get it back to your son quickly—hearing that he’s back to playing Minecraft made our day too! We know how important it is to get things working again, especially for the kids. Appreciate your trust and kind words—always happy to help! :)
Fantastic experience: I love coming here, definitely my favorite retro game store to frequent. They always have a ton of games to choose from, and the owner and staff are genuinely nice people. 10/10 love this shop.
Thanks so much, Shane! It’s always a pleasure having you in the shop—you’ve been a huge supporter since the start, and we really appreciate it. That R7 Dreamcast you brought in is one of the coolest consoles we’ve worked on, and we’re glad we could help future-proof it with the region-free BIOS and full recap. Thanks again for all the support—can’t wait to see what you bring in or pick up next! :)
Fantastic experience: This is by far the best gaming store for all your needs! Retro gaming to present gaming. Accessories of all sorts. The store is super clean and the owner is very respectful, honest about trade ins, and polite. Overall I've never had a bad experience here and always feel welcomed! My family loves going to this store!
Thanks so much, Cody! You've been with us since the early days, and it really means a lot to have your support. Always enjoy chatting when you come in—and we’re glad we could help you lock down a Switch 2 with the latest restock! Appreciate the kind words and the energy you and your family bring to the shop every time. You're always welcome here!
Fantastic experience: These guys are absolutely amazing! I had a great experience with them! I definitely recommend them 100%!
Thanks so much, Jacob! We’re glad we could help get your Switch sorted out—it was a quick fix, and we were happy to take care of it. Appreciate the kind words and the recommendation, and we’re always here if you ever need anything else!
Fantastic experience: Went and bought lots of old game that will definitely heal my inner child the guy is super friendly, I’ve been in 3 times and each time has been such a great experience every single time.
Thanks so much, Kayla! That seriously means a lot—helping people reconnect with those childhood memories is one of the best parts of what we do. It’s always a joy having you in the shop, and I’m so glad each visit has been a great experience. Can’t wait to see what you find next time!
Fantastic experience: I took my Nintendo Switch in for repair and had a great experience.
Thanks so much, Julie! We’re really glad we could help get your Switch back in good shape—it was definitely time for a fresh battery and a new back panel. Appreciate you trusting us with the repair, and we’re always here if you need anything else! :)
Fantastic experience: The store is great and amazing and the owner is always so kind and friendly every time I go in there and amazing prices
Thanks so much, Triana! It always means a lot to see you in the shop, and I really appreciate the kind words. Glad you’re enjoying the vibe and the prices—we’ll keep working to make each visit a great one! :)
Fantastic experience: Bitjump did a great job repairing / refurbishing my Nintendo VirtualBoy at a fair price and good turnaround time, especially for this more unusual request. And they were able to hook me up with a hard to find Switch 2 during its launch week. Check them out, they’re great!
Thanks so much, Greg! Always great chatting with you, and we’re glad we could get your Virtual Boy back in action and future-proofed with the upgrade and recap. Definitely not your everyday repair, but we love tackling the unusual ones. And it was awesome being able to hook you up with a Switch 2—taking care of our regulars is what it’s all about. Appreciate your support as always! :)
Fantastic experience: Jordan was awesome in helping repair my Xbox. He and Chris are good workers and are very informative about their services.
Thanks a ton, Roy-Roy! Glad we could help get your Xbox taken care of, and we really appreciate the shoutout. Jordan and I are always happy to walk through the process and make sure everything’s done right. Hope to see you again soon!
Fantastic experience: Owner is great! Always happy to help. He helped us get our PSP working again.
Thanks so much, Erika! It was great having you both in the shop—we’re glad we could help get the PSP up and running again. That blue one was seriously awesome, too! Always happy to help however we can—hope to see you again soon!
Fantastic experience: Was a great experience and enjoyed the huge selection of classic titles.
Thanks, John! Glad you had a great experience and enjoyed the selection—we work hard to keep a solid lineup of classics in stock. Hope to see you again soon!
Fantastic experience: Provo’s hidden gem! Chris and Jordan are both extremely good at what they do and great to work with. Absolutely earned a long time customer. We love BitJump Games!
Thanks so much, Tim! That means a lot to hear—really glad we could help you snag a copy of Pokémon Emerald, and even more grateful to have earned your trust. It’s been awesome having you in the shop, and we’re always here whenever you’re ready for the next adventure. Appreciate the support!
Fantastic experience: This place is amazing and the staff are friendly. They have a great turnaround time. My favorite part is, if they are busy, they will put you in their queue, collect your info and call you to bring your system in to repair. A+++ Service
Thanks so much, Levi! We’re really glad you had a great experience and appreciated how we handle the repair queue—it helps us stay organized and make sure everyone gets taken care of. Glad we could get your PS5 cleaned up and back in top shape, and we really appreciate the trade-in as well. Thanks again for the kind words and support! :)
Fantastic experience: We were so excited to find this place. Our boys had discovered the world of retro games and just NEEDED to have Gameboys and Nintendo DS's. Not only does Chris have them, he makes sure they are fully functional and in good condition and guarantees his products. Bitjump was also able to fix our broken Nintendo Switch quickly and affordably with the same guarantee. It's working great and we'll for sure be dropping off our (also broken) Wii very soon. Seriously, you need to check out this fun, nostalgic shop.
Thanks so much, Jenny! It’s always great seeing you and the boys—we’re really glad we could get your Switch working again and back in your hands quickly. We know how important it is for everything to be reliable, whether it’s for a new Amiibo or just some good gaming time. We truly appreciate your continued support, and we’ll be ready for that Wii when you are. Thanks again for trusting us with your repairs and for helping spread the word about Bitjump! :)
Fantastic experience: Great people, Great game's. I went and got a upgrade from theses people on my game cube to have region unlock. And it works great! There was some confusion on on it but Chris and Jordan helped me all the way through it all. Bless both of them, Would recommend this place for all your retro, and new games, as well as upgrades for your retro consoles!
Thanks so much, Kitt! Really glad the GameCube is working great for you. Totally understandable about the initial confusion—those physical switches can be easy to miss at first, but I’m glad we were able to walk through it and get everything sorted. Appreciate your patience and kind words, and we're always here if you need anything else—whether it's games, upgrades, or just good retro conversation! :)
Fantastic experience: Got my Xbox series S HDMI port repaired, was SUPER cheap and SUPER fast compared to other places I had gone to before, port was fixed about a day after we dropped it off, and works good as new! Definitely recommend this place to anyone who needs an xbox repair done.
Thanks so much, Zeke! Really glad we could get your Series S back up and running so quickly. We know how frustrating HDMI issues can be, so fast turnaround and fair pricing are always a priority for us. Appreciate you taking the time to leave a review—and the recommendation means a lot. Let us know if you ever need anything else!
Fantastic experience: They have a great store set up! Their selection is fantastic. The staff was cool, knowledgeable and helpful.
Thanks so much, Derick! We really appreciate the shoutout—it means a lot to hear you enjoyed the selection and had a good experience with the team. Also, I’m so glad you noticed the “Super Nintendo Chalmers” piece! My brother actually made that for me—he’s the one who got me into both The Simpsons and video games when I was a kid, so having it up in the store is something really special to me. Thanks again for the awesome review, and hope to see you back soon!
Fantastic experience: Excellent selection of retro games, including quite a few of the more highly sought after expensive games. They also have new games which is very uncommon for a retro store. Jordan and chris(?) were very knowledgeable and friendly. They offer a 90 day warranty which is very generous. All in all this is exactly the kind of store I was looking for and will be returning often to build my collection.
Thanks so much, JC! We’re really glad the store hit the mark for you—that mix of retro and new is something we’re excited to offer, and we’re always working to keep the shelves stocked with both the hidden gems and the heavy hitters. Appreciate the shoutout to the warranty and the team (yep, Jordan and Chris here!), and we’re looking forward to helping you keep building that collection!
Fantastic experience: Bitjump is seriously the best game store around. I've bought several games and it's always a great experience. The prices are extremely fair. I have the refurbished snes with transparent red shell from bitjump. The level of attention and detail to the restoration and upgrade is top notch.
Thanks so much, Travis! It’s always awesome seeing you in the store, and I really appreciate your continued support. Glad you’re loving the transparent red SNES—those are a blast to work on, and it means a lot to hear the attention to detail stood out. Can’t wait to help you find your next great pickup!
Fantastic experience: I ordered a refurbished Xbox One X 1TB from BitJump Games and while there were some bumps in the road—which is to be expected when buying anything refurbished—Chris went above and beyond to make things right. He was incredibly responsive, open to feedback, and genuinely cared about making sure I was satisfied. In the end, he made me whole and then some. This is exactly why I support small businesses—because of people like Chris who stand behind what they sell. Highly recommend.
Thanks so much, Adam. I really appreciate your patience and the kind words—especially knowing we hit a few bumps along the way. It means a lot that you gave us the opportunity to make it right. We take a lot of pride in standing behind what we sell, and your feedback helped us make things better—not just for you, but for future customers too. Grateful for your support of small businesses, and I’m glad we could end things on a high note!
Fantastic experience: Great selection. Staff is friendly. Pricing is very fair on games and consoles. They also offer repair services. Might have to have to see if they'll do a RAM upgrade my original Xbox
Thanks, Jason! Really appreciate the kind words—we’re glad you enjoyed the selection and found the pricing fair. And yep, we do offer repair and upgrade services, so feel free to reach out or swing by anytime if you want to talk about upgrading your original Xbox. We'd love to help!
Fantastic experience: Super cool little store. They manage to have a large variety of collectibles and plushies without it coming off tacky like a GameStop. Nice selection, very nice staff, and apparently they do repairs as well. I'll definitely come back here when I get the chance.
Thanks so much, Brennan! Really glad you enjoyed the vibe—we try hard to keep things fun and well-curated without feeling cluttered or corporate. Appreciate the kind words about the selection and staff, and yep, we do repairs too! Looking forward to having you back in whenever you're around.
Fantastic experience: Just bought a PSP from Bitjump and those guys there are amazing. They chatted with me and answered all my questions perfectly. They made shopping there so enjoyable and felt like it was a friend to friend interaction. 1000% will be coming back again to shop, browse, or even hang out. Love it
Thanks a ton, Trey! It was awesome chatting with you—we’re really glad the experience felt friendly and welcoming, because that’s exactly what we’re going for. Hope you’re loving the PSP, and you’re always welcome to come by anytime—whether it’s to shop, browse, or just hang out. See you again soon!
Fantastic experience: Yo, gaming legends! Just had an epic side quest in Provo, Utah, and had to drop a 5-star shoutout for BitJump Games! While taking a break from my own video game shop in Denver, I decided to hunt down some retro gems in Salt Lake City and beyond. And let me tell you — hitting up BitJump was a TOTAL game-changer! The store layout is straight-up fire — super clean, organized, and a nostalgic paradise. Chris, the owner, is a total boss and made the experience even more legendary with his awesome chat and passion for gaming. Picked up a few rare finds, and the prices were totally fair — no scalper vibes here! The packaging was top-notch, showing they really care about quality and customer happiness. If you're a gamer in Utah or passing through, do yourself a favor and swing by BitJump Games. This place is a hidden gem in the retro gaming world! 10/10 would level up here again!
James! Man, it was seriously awesome having you stop by—thanks so much for the epic review. Talking shop with you was a total highlight of the day. It’s not every day I get to swap ideas with someone else who's deep in the game store grind, especially someone who’s been running a tight online ship like you have. Felt like a co-op campaign just geeking out about strategy, sourcing, and the state of the scene.
I’m glad you dug the layout and vibe—we’ve put a lot into making Bitjump a place that captures the magic of retro without the clutter (or scalper energy). Stoked you found some solid pickups while you were in town!
If you’re ever back in Utah, you’ve got a save point here at the shop. And if you ever want to collab, brainstorm, or just talk games and business again, don’t hesitate to reach out. Wishing you all the best in leveling up your own store—keep doing great things out in Denver!
Fantastic experience: Great little store. Very clean. Nice selection. Staff is helpful
Thanks, Benjamin! We’re glad you enjoyed the store and the selection—we take a lot of pride in keeping things clean and welcoming. Appreciate you stopping by and hope to see you again soon!
Fantastic experience: Really cool store employees are super cool fair prices for both selling and buying there is definitely a reason for all the 5 star reviews couldn't be happier with this store
Thanks, Wyatt! We’re so glad you had a great experience. It means a lot to hear that the prices and service stood out—we work hard to keep both fair and welcoming. Appreciate you taking the time to leave a review, and hope to see you again soon!
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