GameStop

Fantastic experience: Amazing selection and super helpful staff! I always find the latest games and collectibles here, and they really know their stuff. Love shopping here and supporting my gaming passion!

Fantastic experience: 10/10 customer service! They have the nicest people working at this GameStop. They are so ready to help you and answer any questions. Thank you!!

Positive experience: Awesome store with a fantastic selection of games and collectibles! The staff is super friendly and always ready to help you find what you're looking for. Love stopping by to see the latest releases and chat about gaming!

Fantastic experience: Great service

Fantastic experience: Honestly one of the chillest friendly gamestop out there,thomas was super chill and friendly same with the green haired girl

Fantastic experience: I like going to Gamestop. They are always friendly and helpful, freely giving extra gaming information and tips.

Fantastic experience: Tommy and Julie were among the kindest, most knowledgeable employees of a gaming store you could hope to encounter. This was quite possibly the best customer care I had ever experienced and I don’t just mean for a GameStop. We live a bit of a distance out in Lemoore from their store and there is even a Hanford location much closer, but I genuinely would prefer to take the drive just for the chance to chat with such great people. I could tell that if you asked the people here what they like about their job the most, a top answer would be “my coworkers”. Thank you to Tommy and Julie and even the warm greeting from Ray that made my experience worth wanting to shop there again.

Negative experience: I pre-ordered Crimson Desert and they sold it. Never got a call that it was in. Went in the on the 20th the next day it was released and told me it was a distribution problem. But found out the 24th that it was in and was sold. Extremely disappointed

Negative experience: It’s sad that I have to update this review this was my favorite store to go into but recently they got a new store manager I think his name is Joe I’m not sure he is originally from a Fresno store that closed (he is probably the reason it closed ) he is super rude and frankly has no reason being a store manager doesn’t know how to staff a store and I’ve heard many other regulars launch the same complaints he is going to tank this store if nothing is done about him I’ve already pulled all pre-orders and will take my business elsewhere

Fantastic experience: great customer service tommy was very knowledgeable. help me with new releases times as well as all the deals and saving i could get with them.

Negative experience: Went in to see what a card would cost I graded myself and knew it was real. They said it was fake. They don't have experts here. My cards are legit. Had to go to another game stop with more knowledgeable employees

Fantastic experience: Store Manager Josh always goes above and beyond everytime I shop at this location. Helpful staff and associates who engage and take time to build report with customers

Positive experience: Great place for games

Fantastic experience: Love to shop their plushies

Positive experience: The attendant at the time 6-7ish was beyond super help. He was able to help us with deals, memberships, & questions.

Fantastic experience: We had wonderful customer service by two employees. They were sweet and very helpful.

Negative experience: L GameStop I tried to return a game and apparently there’s a limit to how many times you can return something which is crazy but whatever GameStop fell off anyways why would I go to a store that sales games when I can do it straight from my PlayStation without even leaving my house the money from trading games is a joke I’d pay 70$ for a game just to get 20$ back if even that

Fantastic experience: Great service and super helpful

Negative experience: Never answer the phone and when I decided to go in the employee was on the phone with his Buddy. Not the same customer service or genuine care like the location in dinuba that closed down. Save your time and go elsewhere

Negative experience: This month has been nothing but waiting. I recently got a Bluetooth Turtle beach mic supposedly I have “warranty” on it, So when they shipped out A preowned one the audio was so low Couldn’t hear anything so I had to go back again to GameStop for them to order me another mic and after waiting a whole week just for the mic Peace to be broken If I would’ve known, I was getting preowned mics I would’ve never gotten the warranty. Now I have to go back to GameStop for the third time and wait another week for my Mic to be shipped out do better .

Fantastic experience: Nice and helpful workers

Negative experience: I walked into the store on 06-09-2025, with my son who was excited to spend his gift cards he had received for his birthday. Also he was looking for some pointers on how to transfer data to his new Switch. An male employee, wearing glasses, with long curly hair completely had an anxiety attack in front of my kids and rambled on why he won't touch it and won't be held responsible. I never asked him to touch it. I barely even got a few out before he had his mini meltdown. I was just wondering if I was missing a step and was hoping for some verbal guidance. We will never be returning to that location and I will not renew my membership. I'll pay online for digital downloads. DO NOT WASTE YOUR MONEY ON GAME STOP, DINUBA BLVD, VISALIA. I'LL SEE YOU AROUND WEIRD AL YANKOVIC.

Fantastic experience: Went to buy a game for switch the woman at the counter was very helpful, id definitely be coming back for more games from here.

Fantastic experience: The employees were helpful and even called other stores for me. I always come to this store.

Negative experience: The kid with long hair sold me a pre-order for Civ 7. I asked for steam, and the receipt said x-box, I told him it wasn't right, but he swore it was for steam. I get the activation code, but it didn't work. I check firaxis, valve, and ganestop support, and they all told me to go back to the retailer. I go back to this gamestop, and they refuse to rectify my problem and have the nerve to say it's not their fault when they SCAMMED me out of $130. Not only are they ABSOLUTELY INCOMPETENT, but they're downright ANTAGONIST. Do not come here unless you want your money STOLEN.

Fantastic experience: The store & employee's are super nice. I only go for Pokémon cards, but they're next to impossible to get nowadays because so many people are just in it for the money rather than the joy of collecting.

Negative experience: We bought a defective remote controller here. We took it back within 10 days from the purchase day. They said they tested it and it worked fine. We went home, it still didn’t work. Then we went back on the 16th day from the purchase date, they told us that it has passed the exchange window. Are they purposely dragging the issue to pass the exchange period? never shop here again. The employee worked there didn’t want to help at all. He seemed happy that we couldn’t exchange the defective controller.

Negative experience: Waited in line for 3 hours to get a chance at the new release of pokemon cards for my son. They open the doors and everyone gets in line, then another employee opens another register and starts helping people from the back of the line which completely screwed all of us that waited hours since there was very limited supply. We left with nothing because of this employee. Ma’am if you’re reading this say it with me “I can help THE NEXT person in line!” Was that so hard?? No standards, no honor system and brainless unhelpful employees at this store. Avoid at all costs unless you want to waste your time. Makes sense they can’t understand the concept of a line.. probably haven’t seen one since Halo launch. No wonder they’re going out of business!

Negative experience: Sells broken headphones and won’t take them back trash ass store better off going to any other store then a GameStop

Fantastic experience: Such good workers and atmosphere

Negative experience: The employees were not very friendly from the moment I walked in that we're talking to each other they wouldn't even acknowledge I was there for 5-10 minutes I was never impressed with their service

Fantastic experience: Ray is amazing

Fantastic experience: It was great

Fantastic experience: Love it

Positive experience: Pretty awesome place to buy collectibles only issue is why I rated this 3 stars because a person came in to trade their console for quick cash instead of them responding to them nicely and saying we can't take this console they responded to them super rude and yes it wasn't me in that situation but the way they treated another potential customer it's horrible

Negative experience: Closed when should be open according to their own hours.

Negative experience: Terrible customer service, guy with long hair and glasses rude ash. Guy should get fired.

Negative experience: It wasn’t opened

Fantastic experience: Went and sold my unused games for some needed holiday money super friendly and cool store

Negative experience: These clowns just accused me of buying and reselling consoles? I literally just went in to buy my son a Xbox console and they had the nerve to accuse me of this false act? Talk about racial profiling! Yea long hair nerd with glasses and big boy with beer belly

Fantastic experience: Always excellent knowledge and customer service.

Fantastic experience: Very friendly and helpful.

Fantastic experience: I enjoy looking through all of their XBox One games. I try to get myself a game there from time to time.(speaking of course of all the stores in Visalia).

Negative experience: I would give no stars , idk why they can’t answer the phone when their store hours say open !?

Negative experience: Stores buisness hours are not correct or they just don't come in when scheduled. Says opens at 11am Fridays but no 1 is there now 1140am

Negative experience: Overpriced figures, constant harassment from employees while looking at items. Found items I wanted on Amazon $10-$15 cheaper. Clearance was 30% off but the clearance was regular retail price so not really a deal at all. No wonder these stores are going out of business.

Fantastic experience: Me and my husband came in to buy a gift and Ray was so helpful, very informative and truly made a simple errand feel like a delight. You can tell he is very passionate about his job. We are not from the area but glad we chose this shop to come to

Fantastic experience: Very clean and organized store with some of the best customer service around. I like the updates being done to the inside if the store.

Fantastic experience: Great Service! So friendly and very helpful! Efren went above and beyond!

Fantastic experience: I love this GameStop more than the one on Mooney. They are very informative and helpful here.

Fantastic experience: Visit was sublime and everything worked out well. Communication is key and this store's got it. Great arrangement of Funko Pop dolls available as well.

Fantastic experience: Great customer service

Fantastic experience: Knowledgeable staff

Negative experience: Poor management and service

Fantastic experience: My experience was super, Ray is the best he knows everything about games in the store and answers all my questions

Fantastic experience: Very knowledgeable staff at this gamestop always letting me know about deals and sales me and my son love this place. Today I got a new controller (ps4) and it works great no problems and synced instantly I love how knowledgeable and nice the staff is.

Fantastic experience: Their was an amazing guy that helped us with alot of questions we had and being very kind

Fantastic experience: The staff was patient and kind with my child and helped him pick out the perfect headset for his games.

Fantastic experience: It's GameStop.... they've got it all

Fantastic experience: Amazing service.

Fantastic experience: Always prompt service from friendly staff

Fantastic experience: Helps you get the right game every time. Very friendly.

Fantastic experience: I come into this GameStop with my kids often. There is always a really cool guy working who is very knowledgeable and friendly even when we don't buy anything which is great because I know very little about games or consoles.

Fantastic experience: Muy amables

Fantastic experience: They had what my son wanted.

Positive experience: Quick, easy and very helpful

Fantastic experience: Great custmer service, the boys were class act polite and informative. Plus, they have more selection of ps4 games at this location than the other one in Visa

Fantastic experience: Amazing, keep up the good work!

Fantastic experience: Everyone is great in here they're very helpful

Positive experience: Not bad clean. CSR was good major hit was not enough employees. Waited in line for 10+ mins. So all in all I would recommend returning to thus location.

Positive experience: Ok service

Fantastic experience: Staff was a great help In replacing game

Positive experience: Nice customer service

Fantastic experience: The staff in the Dinuba Street location are super friendly and knowledgeable. This made it very easy to find games that suited me, without making me anxious I was taking too long. Thank you ☺️

Fantastic experience: Very friendly staff that is always great. Sara always makes going to the store a pleasure.

Fantastic experience: Employees where awesome & helpful thank you Game Stop.

Fantastic experience: Juan gave me EXCELLENT customer service thank you again

Positive experience: Due to covid 19 they closed it and you have to order it online then go pick it up curbside

Positive experience: It was great, people who worked there were nice and we got what we needed

Fantastic experience: Love this place

Positive experience: Our go to store for Robuks!

Positive experience: Nice people

Fantastic experience: Good service

Positive experience: Excelente

Positive experience: Modern games setup, available older system setup limited. Helpful staff.

Positive experience: Helpful and friendly. Much faster than the other two stores in town.

Fantastic experience: Games for young and old.

Fantastic experience: Great customer service. Just never order from the website

Fantastic experience: Very helpful

Positive experience: Good customer service

Fantastic experience: This gamestop location is lit the only downside is that they open at 11am and I love doing early morning shopping it's always clean and the staff here freaking rock

Fantastic experience: Staff are always friendly and helpful. Super welcoming and always trying to find the best deal for you. Sara, Nicolette, and the manager Juan are all great. They remember you and always help find what you're looking for. Never a bad experience at this Gamestop.

Fantastic experience: Minty pickaxe

Fantastic experience: My favorite GameStop. Great service, honest staff.

Fantastic experience: Cool

Fantastic experience: Great customers service! Everybody that works there goes out and beyond to help you out with your needs.

Fantastic experience: They have the best games that i could ask for.

Fantastic experience: Awesome employees ^.^

Fantastic experience: Great team work, helped us find the game we were looking for at the price we saw it for. Had to go to another Game stop. But well worth it.

Negative experience: This gamestop ripped me off TWICE! Bought a pre owned ps4 call of duty black ops 3 and it was to scratched to even used. Havent even touched it downloaded it and it didnt work. I also bought a pre owned ps4 game call of duty WW2 and again the same thing. Didnt work because it was too scratched. I want a refund