GameStop

Negative experience: Loyal customer disappointed by misleading process and damaged card… I’ve been a customer of GameStop since I was a kid and have been a Pro member for years. Because of that, this experience is especially disappointing. This was my second time submitting trading cards through GameStop to be graded by Professional Sports Authenticator. When I picked up my order, one of my cards came back with visible damage that was not there before submission, I have photos confirming its original condition. The biggest issue was the pickup process. I asked to inspect my cards before signing, but the employee told me I had to sign first. After signing and then reviewing the cards, I immediately noticed the damage. When I asked for help, I was told it was “too late” because I had already signed. To be clear, this review is not meant to attack anyone personally. It’s to provide insight so others can be cautious when submitting cards. This is supposed to be a card-friendly service, but my experience did not reflect that. I wasn’t given a fair opportunity to inspect my items, and the situation was handled poorly. As a long-time customer, that’s frustrating. I’ve always supported GameStop, but if situations like this continue, it impacts trust and the overall image of the company. If you’re submitting cards here, make sure you insist on inspecting everything before signing, don’t rely on verbal instructions alone. Sincerely, Alejo Landeros

Fantastic experience: Me encantó el lugar, es pequeño Pero hay muchísimas cosas, los precios me parecen justos y la atención es buena, por supuesto que volveré!

Fantastic experience: Great customer service and informative. They made my family feel welcome.

Fantastic experience: I love the atmosphere it gives and how the employees treat the customers here. They keep things running smooth. They added TCG displays and counters. And Card games are played in store.

Negative experience: Absolutely BS that Cards take 4 months to get graded because this company is to cheap to upgrade the service to PSA. They make tons of money to charge to ship cards in bulk. 50 ordered times 10 shipping is robbery at the customer expense never will I do this through them again. To top it off everyone plays the "its out of my hands"

Positive experience: I actually like the GameStop

Positive experience: Very small store not very many things to buy here but overall customer service is excellent.

Fantastic experience: wyatt was extremely helpful in helping us find the best pre owned options and went above and beyond with customer service. definitely deserves a raise :)

Fantastic experience: Been getting used to quality experiences from Gamestop lately- they treat their loyal customers very well... but this establishment really went above & beyond today! Thank you for making the rain pleasant :)

Fantastic experience: The best at what they do and very respectful to me and my daughter

Fantastic experience: Luv it

Fantastic experience: I got the Spider-men Noir&spider-ham best shf ever !!

Fantastic experience: I take my son here 6-10 times per year. Staff os always helpful and kind. We mostly buy their used games.

Fantastic experience: Great place to nerd out.

Negative experience: Selling u ripped etb and acting dumb when u ask for a replacement

Fantastic experience: Absolutely amazing and knowledgeable staff! Marco was so knowledgeable and helpful, he told us everything we could possibly want to know, and I had a lot of detailed questions, about Nintendo switch and PlayStation and Xbox, and even the difference between the physical PlayStation and digital one he helped us to understand the ins and outs of what we were buying, and I felt confident to buy many used and new products. They even gave me a warranty on like 15 games for only 35 bucks this place rocks and the staff is great. By the way, I think I saw some kind of Pokémon trading club going on at the same time so watch out for their events. They also had cool, figurines, collectibles, etc..

Negative experience: Honestly don’t understand how its difficult to work there… I called in marcos answered said he had a item in stock went in to the store and they didn’t have it… I asked about and said he thought I meant online ??! Anyways they need new staff

Negative experience: Dude named Marcos that works there was rude for no reason. Didn’t want to help with anything or even really wanted to answer our questions.. shouldn’t work there if he hates his job. McDonald’s pays decent now and days and you don’t even have to deal with anyone in the back. Anyways wouldn’t recommend this place.

Negative experience: Worst experience EVER . I walked in with my 3 kids , no greeting not acknowledged nothing , store seemed oddly lonely it was just us and another 2 clients. we browse the store , pick out a game I notice 2 employees near the end of the store just chatting away still never acknowledged or asked if needed any help or questions . We end up wanting to just pay and I got asked for my IDENTIFICATION to prove I’m over 18!?!? I’m a grown ass man grey heart in my beard with 3 kids in their pjs what? I don’t like I’m at least 18?? I get the guy may be doing his job but WOW JUST WOW . No wonder game stop is going under . The store was poorly stocked it literally looked like the place was going under . I won’t be dealing with game stop ever again I’ll now be glad once they do go out of business

Negative experience: Doors opened at 11:08 no greeting no what are you here for today wasnt really expecting one just thought after the fact most places that care about a company motto and people that are there to shop greet there customer. Came in the today told the worker I was just bringing my old xbox he didn't say a single word just started running some test 5mins go by still not a single word has been said keep in mind were the first ones in and in line the worker takes a yawn yawn as a sign of disrespect, and immediately give a smart remarke to “ go somewhere else” if we did not want to be there keep in mind nothing else was said in our conversation other then me saying i'm here returning my xbox. When he said that I had no idea what to say as he stared at me so I told him i will take my business somewhere else and got banned and told im not allowed back because I unhooked my xbox as the employee just started at me. Asked for his name he refused asked how to get in contact with the manager josh but was told no contact information can be given out. Then he finally told me “He works 5days a week” after calling over the phone. People wonder why GameStop is going under it’s because Just lets employees like this run the customers and the store into the dirt.

Positive experience: Not bad. Not great. Limited selection.

Negative experience: No good

Fantastic experience: Extremely helpful despite the crowd and there only being 1 person working.

Fantastic experience: Nice and Friendly. Great service and help. Nice collectibles from Star wars to pokemon. Marvel,and Mario Bros. This location has a lot of everything. If you like all the stuff I mentioned. This is the place for you. Stop by for the best deals in games. That the word . .

Negative experience: Bought a new item from they're big they would not take their own item back in any capacity. I will not be doing any further business with them ever. Don't waste your money.

Fantastic experience: Great n awesome staff and atmosphere

Fantastic experience: Cool place to find my super powers collection.

Positive experience: Granddaughter purchased a fuzzy/ squishy critter....she loves them

Fantastic experience: I had a great experience. Bryan was very knowledgeable, courteous, and professional. I will definitely be coming back.

Fantastic experience: Knowledgeable and friendly. Clean atmosphere and lots of new items I haven't seen in the store before.

Negative experience: Had a horrible experience. Manager named Wyatt has absolutely no people skills doesn’t know how to speak to people. I can’t believe they have this guy as a manager. I asked for the corporate phone number and he said to look it up online because he doesn’t know it . I had bought a Xbox controller back in April of 2023 I bought warranty so I took it back because it wasn’t working properly and surprise he told me they had changed policy and I would have to pay for shipping. That doesn’t make sense I said to Wyatt and then he unleashed on me with rudeness. I honestly think he was talking to me very disrespectful because I’m a woman. He embarrassed me in front of people I’ve been a loyal customer for over 20 years customers deserve better treatment than this .

Fantastic experience: I love buying v bucks

Fantastic experience: Always have the best workers there when need help with something and give good advice on things that I want to get there

Fantastic experience: Want to give a shout out to Brian!!! He was such a cool person to talk to and very knowledgeable. The best GameStop experience I’ve ever had since becoming a pro member in 2011. Also really beautiful store design as well yall did a great job. Anytime we need to go to GameStop I’d rather drive 45 mins to Visalia to come here than my local one!

Fantastic experience: Best Gamestop i've ever ben to,employee's are great,LOTS of great stuff to find i go there CONSTANTLY they have a great variaty of games,collectables and the deals keep getting better,a MUST visit when your in town,very well recommended

Positive experience: Friendly staff!! Very clean and knowledgeable!!!

Negative experience: I'm a regular customer and will no longer be one. I recently bought a gift card for steam but they instead gave me a roblox card. I NEVER PLAYED ROBLOX IN MY LIFE! They refuse to fix the issue. Terrible customer service.

Positive experience: Great staff super friendly, clean store, smelled like nerds. I'm just not a gamer more into the collectibles.

Fantastic experience: Always been my favorite game stop! Very helpful and knowledgeable workers ! takes their time very considerate knows what they’re doing.!

Fantastic experience: Awesome selection, friendly staff and great service.

Fantastic experience: I went today just to look around and ended up buying a couple of things. The guy working was very nice and didn't pressure me into buying things which was nice. There are some places I try to avoid that do that. New collectibles available too which is great. I will be coming back :)

Positive experience: Got my grandson a GameStop gift card. Perfect!

Positive experience: It does not have everything, every accessory, merch item, game console, or game. However, they stay stocked and ready for any customer, and they try to be prepared in advance for any new developments. It's a good business, that tries it's darndest to provide.

Fantastic experience: This particular GameStop is my personal favorite!! The staff are very knowledgeable of all the products there. I was able to make an informed decision on the right type of gift for my son. The prices are ok , and there's a great selection of games. I go to GameStop for all my gaming needs.

Fantastic experience: Gotta catch 'em all!!! Lol. Went there to grab the newest Pokemon games, walked out with everything I wanted and information on upcoming releases. Even got some advice of console changes and shipping issues with several companies. Thanks for being awesome!

Fantastic experience: My son loves this place. Employees are helpful, friendly, and quick.

Fantastic experience: Friendly staff and the atmosphere of the game store has changed since the last time I have been there. They have more collectibles to buy and products for gaming as well.

Fantastic experience: This gamestop is the best. My son and I love it. The staff are kind and knowledgeable. We really enjoy going here.

Fantastic experience: GameStop had the Nintendo switch that no one else in town had in stock. I bought this for my daughter an don't know anything about these rhings. The employee who helped us was friendly and knowledgeable.

Fantastic experience: Went to buy an Xbox controller and the salesman was super helpful and knowledgeable about what I needed.

Negative experience: The employees are knowledgeable but iam cant stand the online only thing for the ps5 do so many in store at random days and time and dont allow more than one unit sold

Positive experience: Really haven't shop there in a while. But do shop there when I want a new game.

Positive experience: Never has what your looking for!!!!!!

Fantastic experience: Had everything I needed when other places didn't

Positive experience: scammed for my xbox ;(

Fantastic experience: Good service

Fantastic experience: I love this place and the employees are really nice and well mannered

Fantastic experience: Staff is really helpful

Fantastic experience: Love it!!

Fantastic experience: Very good service. I was buying a new system and had a lot of questions. The employee was very cool about it, well informed, and helped with a smile.

Fantastic experience: Helpful staff. They did not have what I wanted in stock and were very quick to order it for me

Positive experience: Brandon is a good manager, always helpful.

Positive experience: Very pleasant staff

Positive experience: Love game stop and my kids love it too .some games are good prices and stuff too

Fantastic experience: Very friendly people

Fantastic experience: Good games there

Fantastic experience: They always try their best to explain old people need video games

Fantastic experience: 1 thing that's makes this gamestop different from the others the employees here are extremely helpful and go the extra mile for you you can tell when there's a passion for what you do.

Fantastic experience: Great guys a d gals to help you

Fantastic experience: Helpful employees with great benefits as a pro member

Fantastic experience: Love it

Fantastic experience: Friendly helpful employees

Fantastic experience: My kid loves it

Fantastic experience: Great customer service

Fantastic experience: Game Stop is awesome!

Fantastic experience: Great staff

Fantastic experience: Friendly staff and fast service.

Fantastic experience: Matt is awesome, super helpful and theres nothing he doesnt know...even what zombies has the kidnertotten map. Love this place!

Fantastic experience: GameStop is the best place to go when you want to see about new games or consoles.

Fantastic experience: They really care about quality service and friendly environment.

Positive experience: Gamestops a pretty okay place for when you want to buy games it's got its own issues like whenever you buy a game that price value goes automatically to $12 so yeah I mean it's okay other than that it's a great place to get merchandise novelty items and stuff like that they also have old consoles and stuff their connections that you might want also there online stores are pretty cool but watch out when you go over there sometimes you had too much to the card and you get over $1,000 without realizing it until you try to check out

Fantastic experience: My personal spot to go

Fantastic experience: Best GameStop in Visalia. The manager is super friendly and helpful.

Negative experience: Gave me a blank case for brand new game I bought, asked the lady for it and she didn't even look before telling me no plus there was fingerprints all over the disc

Negative experience: Went well sh*t computer prices but good service

Fantastic experience: Great store, great service!

Fantastic experience: What gamer doesn't like game stop

Negative experience: The Fat guy who works here is unpleasant and VERY RUDE every time you talk to him. The other staff is friendly and helpful.

Fantastic experience: Awesome

Fantastic experience: Because this is were I get my gaming stuff to play and I have a gamestop power up points card and that's the only thing that works here

Positive experience: Staff is knowledgeable.

Positive experience: Not so great, as usual

Positive experience: It's GameStop

Positive experience: GameStop needs to overhaul their rewards system. It is not on par with other retail stores. The staff is always friendly.

Fantastic experience: Great staff and selections

Fantastic experience: Best customer service thank you efron.

Positive experience: Great place for all your gaming needs.

Negative experience: Was told a product was in stock, so I drove to go pick it up when i arrived they told me they didnt know who talked to me and both the products they had were reserved. No communication in this store.

Fantastic experience: Nice sales people good price will definitely go back

Fantastic experience: Great staff and very helpful!