GameStop

Positive experience: Always a fun experience at this GameStop! The staff is knowledgeable and super friendly, always ready to help me find exactly what I'm looking for. Love the variety they offer, from classics to the latest releases!

Negative experience: Horrible service here man. Employees are terrible who behave disrespectful and rude to customers. Came in to trade in some xbox controllers and was met with a condescending attitude that was very off-putting. Don't recommend them in the slightest bit.

Negative experience: The store employee I dealt with is nice but needs to refresh his knowledge about the difference in the refund and exchange policy!!!!!

Negative experience: Went in to use monthly Pro $5 reward. Upon checking out, the (manager) claim it's not available and that I must've used. First off, don't assume someone used it because it's not showing as available in their system. Second, the employee that was helping was patient and understanding when we told them that it was not used and that we're not sure why it isn't showing up. We were trying to figure out why and we would've been fine if we couldn't come to a root cause. Not anyone's fault or to blame but what made this experience worse was that the manager chimed in and started having an attitude and saying "well, the items you're getting is still a good deal." The good deal isn't the issue, it was trying to use the $5 that should've been available to use without having a headache. Lastly, I feel terrible for the employees that work for him because he's not personal and respectful of the customers, especially working in retail. The other reviews you see about the manager is correct. If you have issues, avoid him if possible. Won't be back to support this location.

Negative experience: Do NOT buy the warranty for the controllers I bought a brand new controller a month ago with the warranty it was already having issues so I brought it in to get a new one nope they had no white controllers so I ask for a credit and they say nope so i had them ship me one and they ship me a pre owned controller with slippery thumb sticks, sticky right bumper, and dirt marks on the back never ever shopping here again this is why they’re going out of business sad to see.

Negative experience: Very rude salespeople here. Hopefully this is one of the closures in 2026.

Negative experience: I went in to make a reservation for RE9. The employee at the counter was busy handling a trade, which was fine — he told me he’d help me once he was done. However, after that, another customer came in and he helped them first, even while still working on the trade. Then he helped yet another customer right after. Meanwhile, an off-the-clock employee and another staff member were standing behind the register having a casual conversation the entire time. I ended up leaving, and honestly, I probably won’t return to this store.

Negative experience: I traded in a ps5 but they didn't not have cash on hand so they said they could Venmo me since they were a Venmo partner. They said it should cash in right away like most Venmo payments do but if I don't receive it in 24 hours to call Venmo. I've called Venmo and they have no record of any transaction the receipt Gamestop gave me means nothing according to Venmo. After going back to the store the manager was rude cutting us off interrupting the worker that was actually helping us, Marcus (you're the goat I'm sorry you have to deal with that guy). He then proceeded to yell at us about how he can't help us after they now have my ps5 and I have no money and a receipt that means nothing. I don't know how this guy is the manager all he does is escalate and assume he knows what everyone is going to say before they say it. Not once did I mention a refund but he was so stuck on the idea we couldn't even tell him our actual issue. If Marcus wasn't there I'm sure he would have kicked us out of the store much sooner.

Negative experience: Came to look at figurines "Open" at 10 yet it's 10:49 all grates are down, front door is half way so someone's in there. No answer on the phone. So someone just being pure lazy. And there's no excuse in used to be an assistant manager for GameStop working 9a-3p daily by myself.

Fantastic experience: Jason was helpful and knowledgeable about card grading services. In and out fast, discounts applied, great time.

Negative experience: Was looking around at items with my friends, he tells us if we’re not going to buy anything we should leave. We laugh it off, and then he insists on it. They wonder why people shop online.

Fantastic experience: Super friendly staff that are always very helpful!

Negative experience: They added an extra 'insurance policy' for more money without asking when I was about to buy a game. I asked them to remove it. Now I know why! The game isn't functioning and they knew!!! It was a gift for my brother :c

Positive experience: I've gone to this Gamestop in particular 4 times since moving to the area. The first 3 times were really positive or very transactional experiences which were fine. I went in today to pick up a new release and after the employee talked with me and helped for a while, we got everything (game, membership, etc) all set then he said 'Oh, and I put protection on your game in case it gets damaged' and I see the $5 protection plan just put on my bill. He never asked, simply said it like I didn't know he was supposed to ask and as if I wouldn't notice. I did, but I was offended and figured if it shows up on my bill as the first time I ever purchased the protection in the 20 years that I've been buying from them, my story may seem more believable. Anyway, probably going to the Nashua store from now on.

Fantastic experience: Wicked cool staff and always willing to answer any questions or help anyway possible.

Fantastic experience: Great in store service- extremely helpful. Home delivery was a breeze. A+

Negative experience: They literally wiped my console then told me they couldn't take it in. Would've been nice to know they couldn't take it in before erasing years of gameplay and memories. Serves me right for going to gamestop.

Fantastic experience: On the weekend I stopped by to see if I can get some funko pop for the kids. Marcus introduce himself and explained what was on sale, what he can help with and overall let us shop which i like when associates dont just follow you around non stop giving you the eye . Marcus, thank you for making my GameStop visit so special! Your warm smile, expert advice, and genuine care made me feel valued. I hope game stop see that You're an amazing asset to the team.

Negative experience: Extremely disappointed by my experience here these people didn't want to make even the slightest effort at all to help with any questions and never answered the phone once in 5 days straight of calling. Should have known better given its location

Negative experience: Literally never pick up the phone

Fantastic experience: I wanted to see if there were physical subscription timecards available in the store that I could purchase for a game I frequently play. They unfortunately weren't available; however, the Cashier/store member Marcus was able to find an alternative and offer digital codes via receipt to apply to my subscription. the process was quick, and Marcus was very professional and polite with handling everything. Prior to finding the digital code for m he even tried to think of other methods as well but settled for the digital code. He was superb, the transaction went great, and my product worked when I redeemed it.

Fantastic experience: The employees at this location are very helpful and polite.

Negative experience: Came here multiple times… I went to the store about 3 times and it was always closed. I don’t why there closed… When there’s employees inside the store… how do I get a hold of corporate?

Fantastic experience: Always have the gift cards I need!

Negative experience: Don’t buy from here they charge you a pre owned ps5 controller for the same price of a new one

Fantastic experience: My credit card received a fraudulent charge from this store. The manager helped me and the police to have access to the cameras and identify the author. Thank you.

Negative experience: I approached one of your staff members, I didn't get his name but (a young Asian Man to be specific) around 6:50 2/17/24, to inquire about the availability of a PS controller. Unfortunately, I was met with reluctance and discomfort when making this request. This young man expressed concerns about theft and seemed hesitant to assist me solely based on my race. As a loyal customer, I was disappointed by this interaction and felt unfairly discriminated against as there were other nice white people he helped with ideally the same request before me. I understand the importance of preventing theft in retail environments, but I believe that all customers should be treated with respect and provided with equal service regardless of their race or ethnicity. I trust that this behavior does not reflect the values of Gamestop as a company. NO HATE but I kindly request that the management address this matter with the staff member involved and consider providing additional training on diversity and inclusivity in customer service. I believe that fostering an environment of respect and equality is essential for ensuring a positive experience for all customers

Positive experience: This is where I buy all my video games and accessories.

Negative experience: GameStop is bad service because I called at least 4 times and nobody has picked up

Fantastic experience: Great customer service, friend staff. Nee manager there is great! Very attentive

Negative experience: I would not shop at Game Stop anymore. The customer service fallen off a cliff and they never have what you want in stock. Better off buying your products elsewhere so you can return them if they don't work or you don't like. Giving 2 stars only because they will buy back old items for a decent price.

Negative experience: Very very poor customer service . I would go to any other GameStop to avoid the horrible experience at this one . Please beware !

Negative experience: was trying to pick up a game before christmas and was told i could come in the next day at 10 to pick it up, so i come in at 10 just for there to be a sign that says open at 11- so i come back at 11 just for no one to be there. its 11:45 currently. so whoever is opening on Thursday december 21 2023, you're incompetent and shouldn't have a job. there was multiple of us waiting and leaving- it's 4 days before christmas you should not be slacking like this. this is so ridiculous and unprofessional, this location is a joke.

Negative experience: Worst location, have employees who don't know what their doing and sell you wrong gaming system that you haven't paid for, lazy manager who is unorganized and doesn't know where any of her inventory is, if you buy here make sure you get the right items and everything works! They will scam you and not try to fix and own to their mistakes.

Fantastic experience: Had a great experience. Ariyan helped us. They said they were relatively new, but they were also incredibly knowledgeable. They suggested I hold off on purchasing a physical copy of a game with the XBox I bought, because said game was available for a fraction of the price with Game Pass. I purchased a different game that was not available online, and now I can enjoy both games and more. Very very happy with my visit and purchases and I'll definitely go to that GameStop first for future purchases. Thanks Ariyan!

Fantastic experience: Awesome employees, they do as much as they can within the limits their higher ups put onto them, and they keep the store stocked as much as they can.

Negative experience: The chain overall has gone downhill. The power up is now 25.99 for even less. Good bye GameStop. You used to be worth it.

Fantastic experience: Great store and staff. I order a whole bunch of games from the website during there 4 for 40 promo. upon receiving my order 90% ended up being in those horrible GameStop cases. I went into the Plaine street store and they took the time to search and swap out the majority of them with the Original cases that they had on hand, as well as examine an point out that some games where damaged that I didn’t notice and kindly swapped them out also. Thanks You for the awesome commitment

Positive experience: The open 10 minutes late

Negative experience: Female clerk acted like we were intruding... Other than that, I've always had a nice experience.

Negative experience: They never open on time. Some employees were stinking up the store. They open the store hours later never on time. Ridiculous they can’t even keep employees to run a normal business why don’t you just shut the store down.

Negative experience: Went on my lunch break to try and pre order the zelda pro controller Yesterday Wednesday 03/29 and was welcomed with a due to short staffing hour may be irregular and now I'll probably have to buy one from a scalper awesome service get it together jesus

Negative experience: I haven't been inside a GameStop in about 5 years and now I remember why. No customer service at all. If you don't want to answer questions and deal with people then the person who was working should find a different job.

Fantastic experience: Awesome

Fantastic experience: Lots of help from staff and open later than most

Fantastic experience: Amazing customer service. Helped me find information that i didn’t know about my purchases and the things i desired to make gain my moneys worth in what i wanted.

Fantastic experience: Great customer service.

Fantastic experience: Found great deals at great prices..xbox..remote controllers and battery chargers

Fantastic experience: I called to ask if they had any available pokemon sword and shield codes left and they said they had one more. I didn't make it on time to grab the last one but a gamestop employee gave me her code instead. She didn't have too and I am so grateful for her kindness. Thank you so much!

Fantastic experience: I love going into GameStop so much! It’s always full of awesome things.

Fantastic experience: Great store

Fantastic experience: Richard was very helpful. Helped me saved money and did not complain about helping me and price checking . Ty I'm glad I don't need to travel to the GS in trapelo way for good service

Fantastic experience: Impeccable customer service from Richard and Ash. Helping me with my PS4 trade in, pro membership, upcoming events and game drops, assisted me with picking games for my kids Nintendo as well, all while greeting and tending to other customers in the store. This team sets the bar high !!!

Positive experience: Great staff.good people. Ready to help

Fantastic experience: Always a good time for the kids!

Fantastic experience: Divertido

Negative experience: Earlier today my friend went to the Plain st Game Stop in Lowell while i waited in the car. He purchased 5 Pokémon packs, the person who rang him out was very rude and negative, basically trying to talk him out of buying them. We went to target then came back so I can buy some, I collect them as well. When I went in I could instantly tell who he meant by the guy with the bad attitude. I asked him if he had anymore Pokémon cards for sale? He just pointed to ‘over there’ then went back to texting on his phone. He then shouted that he’s not going to sell me any because my ‘husband’ already came in and bought 5. Since that’s the limit per person, he can’t sell me anymore? I asked him what he was talking about , he said because he saw the car I got out of he knew the man I was with bought some earlier and he refuses to sell me any. When I asked him if he didn’t see me get out of that car would he sell me any ? He said yup. That it’s Game Stop regulations… he kept talking about my ‘husband’ how we go there and do this a lot.. we’ve been in that store TOGETHER maybe twice..? Because we both collect cards and play video games..I’m not sure if he’s just racial profiling because we’re Asian or what.. but I’m very confused about how this was handled ..

Negative experience: This location had a PlayStation 5 in store event today. They had limited bundles for sale and long line. They allowed a number of people to stand outside in 3 degree weather in January, only allowing 1 person in the store at a time to purchase. Dozens of people waited outside needlessly for over an hour and a half when they could have just announced to the waiters that they only had x amount of bundles. Then if people wanted to wait, they could have. Very poor decision by the store manager.

Negative experience: Tried to trade in my Nintendo Switch on 11/8/2021 - Website told me I’d get 220$ cash as a pro member. Once I get to the store, they told me I’d only get 170$. I showed agent the website stating the offer, and they told me they were unable to do anything. I then called into Customer Service, and they told me that they are supposed to honor the online trade in offers. Fast forward a couple days later, and they told me that they cannot honor the offer because it is at the store’s discretion. Seems like GameStop isn’t worth my time and money anymore.

Fantastic experience: based

Fantastic experience: Great

Fantastic experience: If I could give 6 stars I would. I came in to sign up for the Gamestop Pro rewards subscription and Nick helped me out quickly and efficiently. Because of the program I was able to buy a PS5 through the gamestop website.

Fantastic experience: Mais encore une fois 2ÈME

Fantastic experience: Sold a game, had a sick time.

Negative experience: They never answer the phone. Tried calling three times and they kept hanging up on me. Terrible customer service.

Fantastic experience: Lots of games and alright deals

Positive experience: Great customer service

Fantastic experience: Wow awsome !! Since due covid 19

Fantastic experience: Everyone who works here is very accommodating and, knowledgeable on most things featured throughout the store. The only slightly negitive experience I've had ,here was due to a new employee who had a little trouble directing me towards a certain item I required. I love this store and I give a 5/5

Fantastic experience: It was Awesome. Such an amazing polite staff. So much stuff on clearance and on sale. Defenitly would shop at this location.

Positive experience: I di appreciate the visit.

Fantastic experience: I can find most of the games in looking for here and earn points for purchasing items

Fantastic experience: Great store always helpful

Positive experience: This Game stop can be very dirty and chaotic and many products were found to be mislabeled. Upon further inspection some "new" games were opened with manuals bent and crooked, but that could be a corporate issue and not a individual location problem. The only redeeming quality about this location is it's staff most don't try to force memberships down your throat and I have had many informative conversations with the staff. They also, are very knowledgeable when talking to parent who is buying for their kid telling them what is and isn't appropriate. Overall, this is a messy and unclean location with very friendly and helpful staff.

Fantastic experience: Very knowledgeable staff for my lack of some gaming knowledge. Even though we were last minute, the guy's didn't rush us and we left 10 minutes after they closed!

Fantastic experience: Great customer service let me know about some points I could redeem and very happy customer

Positive experience: They pressure you too much on the sales and on you to sign up to their product

Fantastic experience: Small but nice staff

Fantastic experience: Great place to find games, consoles, and helpful people to weigh in on questions about games you want, or might enjoy.

Fantastic experience: Great stuff. They actual know what they are talking about when it comes to games and tech.

Fantastic experience: Great service. Knowledgeable employees. Hard to come by these days.

Fantastic experience: Best place ever quick and easy. But sometimes they have a lack of stuff but when u went there they had one more copy so that’s a 5 star from me

Fantastic experience: Donde encuentras todo tipo de game

Fantastic experience: Nathan has the best customer service I've seen in a long time! Took very good care of me and gave me the best deal I'll be coming back for sure

Fantastic experience: This is my go to GameStop. The staff is always kind and helpful, but not annoying and abrasive. They have a good selection of new and used games as one would expect. If you are in the market for a game to kill some time or want something specific I'd definitely recommend you give them a go.

Fantastic experience: Great location I bought the new NBA 2K 20 here had it reserved everything went smoothly very satisfied

Fantastic experience: Bought a really great game and saved money on the game.

Positive experience: Entertaining

Fantastic experience: Love it here

Fantastic experience: Still thinking

Negative experience: I was going to buy a headset for my ps4 but I had some questions and unfortunately the two people who were working were to busy talking to each other to help me so I left, never a word from either of them. Now I will just buy them online which I should have just done from the beginning.

Positive experience: ☝️

Fantastic experience: These guys are so friendly.

Fantastic experience: Best GameStop in New England. Staff is super friendly and knowledgeable. The store is so clean and easy to shop! I love it there :)

Fantastic experience: Es super genial

Negative experience: It seems to smell in here every time like body odor. It's so bad and me and alot of other customers get treated rudely with a employee by the name of deven. On many occasions he has been rude and shows poor customer service.

Fantastic experience: Great customer service and excellent prices

Fantastic experience: They sell workboots now

Fantastic experience: Very helpful staff and lots if choices

Negative experience: Had to wait about 30 min in line