GameStop

Fantastic experience: My family loves coming to this location solely because of Collin. We only come on the days he works because of everyone who works there he's the only employee who doesnt ignore us or the children and as a parent it means a lot to not have my kids and myself ignored. We have access to the base gamestop but we come here for all our games and card needs because of Collin. So anyways, we love him and his customer service. We even got a pro membership to help his store out.

Fantastic experience: Despite the corporate bs these guys always have me leaving satisfied. The manager is always informed and helpful and the rest of the employees follow that lead.

Fantastic experience: Bought some stuff

Negative experience: don’t even attempt to call and ask questions they don’t answer at any point of the day.

Fantastic experience: Very friendly, Kiara was very nice and knowledgeable....took time to explain Pokemon cards to a new collector and suggest best card packs for my interest instead of just suggesting the most expensive sets. Will definitely be coming back!

Fantastic experience: It’s ok, a little pricy for there old games, but they have a good return policy and back up what they sale, good place to buy games

Fantastic experience: New to Pokémon & had a few questions. Collin was excellent and went above and beyond to answer my questions and help me pick the best pack as a beginner.

Negative experience: Prices are decent to good. However, the speed of service is slow. The store is very clean.

Negative experience: Prices here are double anywhere else for just about everything. Really glad game stop is going bankrupt tbh

Positive experience: Staff was helpful and informative and was inviting. Able to spend good amount of time shopping without being rushed.

Positive experience: vintage video game system sold all I had proble should have sold it on eBay or something

Fantastic experience: Manger (if he wasn't a manger he def should be) was super helpful and polite! Helped with picking out cards and had amazing customer service

Positive experience: Customer service was excellent, and the staff was knowledgeable and informative about products. I mainly inquire about Pokémon products/availability. They have always been honest and transparent with product availability to the best of their knowledge. However, the store’s layout could improve. The space feels cluttered and overstocked, making it hard to browse. Cleaning up the layout would improve customers' shopping experiences and seem more professional as a business.

Fantastic experience: We went for Black Friday. We purchased a PS5. We knew nothing about PlayStations. Collin explained everything so well and went over all our options. It was very busy in the store but he and the other associates were working very hard.

Fantastic experience: Great employees, very friendly!

Fantastic experience: Some of the best customer service in town, I always feel welcome! Collin, Andy, Megan, and Kiara are always so helpful!

Fantastic experience: Collin and Kiara was super cool. Very knowledgeable and friendly! Will def be back to this store!

Fantastic experience: Updating my review today, Andi and Collin helped me put with a purchase and just went above an beyond with what they had to do, there service is awesome and the management that is there now completely Rocks!!! Thank yall!!

Fantastic experience: Very well put together staff and store. One associate today had a lady be very rude and unreasonable about a price and the associate handled himself well and professionally, especially in a long line. The customer service is exceptional! I will be going back again

Negative experience: This is for the current D.M. If you have an item tagged with a price, that should be the actual price. I didn't want to hear about your "rules" from the employee or his explanation of why he couldn't honor the tag. Had to hear about how they had so many tags to change blah blah blah and must of missed that one. That's not the customers fault and now you have lost one.

Fantastic experience: Megan was very helpful with me involving my figure collecting she showed me figures I could pre-order online and was very nice a thorough with her explanations and very attentive with my concerns and did everything she could to have me leave absolutely satisfied 10/10

Negative experience: Price said 18.99 price also said it was formerly 39.99 Gabriel saw me help a man out and send him some money and he changed the price on me charged me 60 dollars. He was going to give a man with a ps5 charger and 2 PS5 games 2.50 cents so I gave the gentlemen some money. He said both prices the one the tag says the price was and what the price is now that neither are true. He charged me a whole different price, deception at its best. And said it was because he messed uo that bone of the prices are real you have to ask to be for sure

Negative experience: The lady with the blue hair was extremely rude. Great job to the young man who helped us but the lady was horrible.

Positive experience: Tweekers in a couple rooms next to us.

Negative experience: Madden 2024 marked new $20.99 was $29.99. Scanned as 29.99. Was told that was last week's price. Should of honored that on item.

Negative experience: I always have the worst experience when coming here. The manager has been extremely rude and unhelpful each and every time. I really love GameStop and unfortunately I’ll have to wait til they can find some better management

Negative experience: Bought an Xbox one on sale for my son for Xmas in Late Nov. When I got it I plugged it in turned it on, turned it off and wrapped it. When he opened it we plugged it in and noticed the HDMI cable was a little lose called up gamestop to see if I exchange it, they informed me I'm on day 35 of my 30 day window. You know what it sucks but a little tape and where good. Most of my games are online but I do have a few phisical games. Went to let him play one recently and found out the entire disc drive is broken... DO NOT BUY USED GAMES OR SYSTEMS FROM GAME STOP. I personally will never be shopping from gamestop again.

Fantastic experience: Staff are friendly and helpful.

Fantastic experience: I had such a great experience yesterday at your Wichita Falls location. Kiara and Andi went above and beyond the customer service expectations. I am not a gamer and my 9 year old son is new to gaming systems. We had an issue with a used gaming system that we purchased for him for Christmas from this location. We called them on Wednesday and they instructed us to bring it in. I took it in yesterday and they walked me through all of our issues. They took the time to explain a lot of things to me and also gave me advice on what to look for as a parent and how to have more parenteral control over what my child has access to. They lead these conversations without me asking but did so in a way that did not feel intrusive. I was very impressed with these two ladies. All while also handling other customers in the store. It had gotten busy for a few minutes. They were very attentive to everyone. For someone who feel very uneducated in that atmosphere, they made me feel very comfortable.

Negative experience: Gamestop's MO has always been to dupe people into buying used stuff for basically the same price they could get it new, and that's ttill true of this store. Staff was friendly and they had all three switch versions on demo - that's the only positive things about this place.

Negative experience: Staff very unhelpful and couldn't find an item online said they had.

Negative experience: Went in the other day and the gal that 'helped' me spent the entire sale talking down to me. I really don't think I'll come back to this location. I'd rather drive out of town than deal with her again. Every experience with her is awful - everyone else there is great.

Fantastic experience: Friendly helpful staff!

Negative experience: Terrible customer service, will not be going back.

Fantastic experience: Very helpful staff and always reminding you if you have points and discounts. These workers are on it!!!

Fantastic experience: game stop is a great place games for PlayStation4 and playstation5 other games, you may be interested in they pretty much have everything

Fantastic experience: it was my bother in law favor store

Fantastic experience: Military Discount!

Fantastic experience: Great place for video games. The workers are friendly and knowledgeable.

Fantastic experience: Great customer service!

Fantastic experience: Went to get Christmas presents and walked in, got what I needed and went out. Love GameStop

Fantastic experience: Very friendly and knowledgeable

Positive experience: Nice selection. Friendly helpful staff.

Fantastic experience: Just want I needed in and out .

Fantastic experience: It is always a pleasant visit. The staff is really friendly and helpful. I enjoy the establishment.

Fantastic experience: Very polite associate, very helpful to my son who was looking for something for his game system.

Negative experience: Don't expect any of the employees to know anything about games and gaming. Other than that it's happy shopping.

Fantastic experience: The help is awesome.

Positive experience: Friendly staff and good selection.

Fantastic experience: Excellent customer service and answered my questions perfectly. Will definitely keep shopping here.

Fantastic experience: I only went for my 10 year old daughter, we walked in nice and clean store, organized. We found the FNAF Plushies, she grabbed 7 different one's came up to 80.00 dollars and she squeeled she was so happy. The staff was amazing which made her even more excited.

Fantastic experience: The workers are the best so helpful and go out of there way to take care of you

Negative experience: Over priced and low trade in....

Fantastic experience: All games and consoles and staff is helpful

Positive experience: It’s ok to buy games but better to get it electronically so that you never get scratches…..

Fantastic experience: All the used or older games are cheaper online. Not many to pick from either. But the people that run the store are knowledgeable and helpful (5 stars for employees), but the rest of the store not so much.

Positive experience: Well who need a Nintendo Wii was out of date

Fantastic experience: Son loves this store staff is friendly an helpful to

Fantastic experience: Good service. Very clean and well laid out floor plan made it easy to browse and find everything fast. Great location if u like a store that is in the middle of all the most popular and busy locations in Wichita Falls

Positive experience: Great service but not so great prices

Fantastic experience: Love this store they are friendly, informative and fun place to shop at.

Fantastic experience: Bought a ps4 here. The gaming systems are going out quick. Very quick and very efficient. Helped a lot.

Fantastic experience: Great place get video games

Negative experience: Did not look like the Game Stop I am used too.

Positive experience: Kids love the place

Positive experience: Friendly,helpful and had most popular items in stock week before Christmas. Employee helped with all our needs and very informative.

Negative experience: Almost every game has a "new" and a "pre-owned" price tag on it. You walk up to the counter expecting to purchase a pre-owned game at a reduced price only for the clerk to say, "we don't have that in stock pre-owned." Why put the sticker on there with the reduced price if you don't have it in stock? Very disappointed in the explanation that I got that they do this due to "marketing." Dont put the pre-owned sticker on a game if you don't have it in stock.

Fantastic experience: There do be games here tho

Fantastic experience: Awesome place for games and video game memorabilia. Definitely worth it.

Fantastic experience: It's a small store, but it covers pretty much all you could need for console gaming and nerdy apparel. The staff is wonderful, kind, and very helpful.

Positive experience: Staff there are great and friendly. Love going there for my games.

Positive experience: We always enjoy the atmosphere at Game stop and the people are very friendly.

Fantastic experience: Good neat place

Negative experience: Don't ever hope that you recieve anything from Gamestop. Still waiting on my order that released 2 months ago. What is the purpose of a preorder that I ordered back in May and still don't have? They blame it on the warehouse and then tell you it shipped, then lie to you telling you a date, then 2 days after that date passes, still don't have it. Recant on what they said telling me its at the warehouse. Worst customer service ever.

Fantastic experience: Awesome suggestions and service. I didn't have to spend a ton of time there for my 12 year old to pick a game out.

Negative experience: Got here 5 mins before they opened and waited, called and even knocced on the door.... No service. I called the land line posted on the door and was told they opened at 12pm. Waited outside patiently until 12:45pm and called again still not open. There were employees inside playing demos and their phone at the counter. Worse experience ever

Fantastic experience: Love this store. Staff are very friendly and knowledgeable and the store is open and clean.

Positive experience: Check to see if things are in stock. I have had to order something's online.

Negative experience: Website says they open at 9am. Door says 10am. I plan my day out and this was not what I expecting. Very disappointed

Positive experience: Great staff

Negative experience: We drove all the way from Lake Arrowhead to catch them open at 7pm and they closed the doors at 6. Had a very disappointed kid !!!!

Positive experience: Awesome customer service

Positive experience: good place love the service.I have been going there for more the 3 years

Negative experience: Called to see if there was a game available in store and was placed on hold for over 20 minutes. Longer than it would have taken me to drive there and find out myself. App wasn't working to check that either.

Fantastic experience: This store is the best place to buy sell and trade your games

Fantastic experience: Godd

Fantastic experience: Friendly staff, good variety of games. No issues with this store.

Positive experience: Gamestop's has a good selection of collectibles and games, but I have been disappointed as of late. Last two trips I had a game with which I wanted to walk out of the store and a used game promotion of which I wanted to take advantage; however I could not. Both time were due to not having games in stock. C'EST la vie. Staff have gotten much better lately. They strive to be helpful instead of pushy. And I still walk out feeling that they tried their best to make me happy.

Fantastic experience: My husband absolutely loves to go when he when he does he likes me by at least one thing LOL. Fun place to take the kids to look around and for your husband to go to to get something if he is a big nerd fan like mine LOL

Negative experience: Pre ordered an item & never got a call or an email that it was in store, went to check on it there was one on but it was messed up of course & the person helping argued with me saying that they called.

Fantastic experience: The best of the best! Very well stocked and great service

Positive experience: Very helpful staff!

Negative experience: Consistently negative experience. Staff creates issue for almost every type of transaction from trade ins to purchases of items.

Positive experience: Granted, better action figure selection for my toy photography but nothing new had come in unless it's pre-order in store.

Fantastic experience: A GameStop is a GameStop, this one in particular has very helpful employees!

Positive experience: They are very helpful and they go out of their way to find what a customer wants. Love the little nerds here, they like older ppl too.

Negative experience: Really we need an ID to trade In games now. The last time I checked this was GameStop not gamexchange and I can't even show them it on my phone it has to be "physical"

Negative experience: I went in September and bought a game for my nephew for his birthday when he tried to play it the game NEVER even turned on. I live out of town and have the receipt with me so I couldn’t return it. Then just the other day when my mom went in a bought a game, opened it up, and it was SCRATCHED so bad. Luckily she lives so she will be able to return it. Super annoying that the 2 times we’ve been there recently we’ve received this kind of merchandise.

Fantastic experience: The staff are very friendly and knowledgeable. Even though the pricing is not the best, you wanna shop here for the customer service.

Positive experience: Its ok