GameStop

Positive experience: Ben was very knowledgeable, not only in current but had massive retro knowledge aswell. Good guy

Fantastic experience: Great store, great staff, well stocked, knowledgeable and friendly!

Negative experience: Worst experience worst gamestop. They don't want to take tradens or do any work. I should have just drove back to the gamestop that said date , they would take my trade.

Negative experience: I came in for the GameStop “Trade Anything” event after seeing it advertised. I brought a seashell from Fort Myers Beach, excited to participate. The employee asked me to make a GameStop account, so I provided my phone number, email, and name. She then asked for my ID, and I provided my valid driver’s license. I am 18, a legal adult, so there should not have been an issue. She tried entering or scanning my ID and said it was not working. When I asked what my options were, she offered no help. She did not call a manager or try any other solution. Instead she just said there was nothing she could do because of pawn shop laws. I drove 20 minutes for this and was treated like I did not matter. It felt like I was dismissed just because I look young. Very disappointing and unprofessional experience. I left feeling frustrated and like the promotion was misleading since no effort was made to assist me.

Fantastic experience:

Fantastic experience: Very helpful for all of my questions. Was hesitant upgrading from the Ps4 to Ps5 but well worth it!

Negative experience: People are nice. They have a lot of products. But their prices are high and their return policy is very bad and they don't give nearly what you paid for, they give you it in store credit and less a lot less then what you paid. That keeps people away from dealing with them .

Negative experience: When to GameStop on Del Prado I looked online saw the price for the 360 to trade-in went there first on the desk. Didn’t know what to do so I’m sorry I can’t do the training. I don’t know what to do and what is that it’s an Xbox 360 500 TB she couldn’t even understand that don’t go here. They scam you and they don’t even know what their products are

Negative experience: Was not happy that product was on the sales floor to buy with no limit sign but the cashier girl at the register took one of the product packs and said there was a limit to what I was buying so I said my friend with me will buy one also and then she said no she was saving it for someone and put it behind the counter very unprofessional if it's on the sales floor without a sign I should have been able to. Will not be returning to spend my good money will go else where.

Fantastic experience: The workers receive you very kindly, they help you if you need to find something or you have any doubt, there is a very much games for almost all the consoles, the games are quite affordable depending on the console.

Fantastic experience: Great place. Great workers

Positive experience: Mid

Fantastic experience: Darians customer service was superb he took his time and was patient with me very knowledge and great as his craft we need more darians in this world

Fantastic experience: Someone gave me a copy of Greg Theft Auto in the parking lot, so that was pretty cool.

Fantastic experience: Great GameStop location! Kay was great and made the trade process simple! Very friendly and knowledgeable about some new products I was asking about. Be back soon thanks

Negative experience: So quite the odd transaction ...I recently bought a controller from them which went bad offally quick (something called stick drift) so I went to the Surfside location and got a used one with my warrenty I purchased when I bought it. That was maybe a month ago (although the manager at the del prado store said it was longer ‍♂️..) wellep that controller came down with the something and I happened to be over by the Del Prado gamestop so figured I'd just stop in there and get it replaced...as soon as I went to the counter I got a really weird look from the store manager who then repeatedly asked me if I was just at the surfside store ..and I mean like 5 times back to back..I told him no,but I did purchase the controller there a month ago ..so he asked me a few more times like he was gonna catch me in a lie ..mind you I'm 40 years old I'm not a child nor a lier! At that time while he was looking up my account I went to look at the used ps5 games which the selection of the ps5 games in general was a joke ...after about 5-10min I go back to the counter ...the entire time with the god offal weird feeling like I'm being accused of being a criminal,while at the sametime I'm trying to be nice to this store manager who's treating me this way trying get him to believe I'm not who he thinks I am...while he's finally checking me out he tells me in NOT a kind way that he basically didn't believe me called the Surfside store to give them my description and told me he was gonna kick me out of the store if they said I looked anything like said person who did "whatever" at the Surfside store...I still trued to act kindly and joking around but the way I felt had stuck with me..I'm not a bad person I'm not a criminal and to be treated like that and to be treated like a child by someone clearly trying to show off for the young girl he was doing what ever with is jusy sickening to me ...hopefully this will reach upper management...most likely I'll be calling them today myself ..also I made the comment about how he was clearly trying to hit on his young employee because of what happened afterword ...once again trying to be friendly and keep the ice broken after all that I make some small talk a out the stick drift problem ..because it's happening alot ...his exact words in a very condescending way as he looks over to his GF was quit playing games...the store manager of a Gamestop is going to tell a customer to stop playing the very thing that keeps that bussiness floating above water...that needs to be addressed as well because with that one sentence I'll never step foot in a gamestop again

Fantastic experience: Found the game needed. Always great customer care.

Fantastic experience: I hope I spelled his name right Darien. awesome guy. I came in. I felt very welcomed. I definitely love this GameStop. The team here is awesome. Thank you

Negative experience: Greg always has a terrible attitude. I have been shopping here for a number of years, but due to hostilities and poor interactions with staff over the past 6 or 7 months, I will no longer be shopping at this location.

Negative experience: They didn't have GregCraft I was very dissappointed

Fantastic experience: Had the headset I was looking for!!

Fantastic experience: Store attendant was super chill. Was very helpful and quick with getting me my pre ordered item. Thanks for another awesome Christmas Gamestop

Negative experience: Not impressed in any way shape or form. My son picked out a tin lunchbox and it was priced $14 on the shelf along with 4 other of the same item. Rang up for double. Guy didnt care & didn't even apologize.

Negative experience: Don’t go to this GameStop. Very disappointed in the service I received. All the people who work there are new. They were working without a manager present. I ordered a Spider-Man PS5 bundle online for pick up and got the correct PS5 but no game. It was not the bundle. I asked the employee who was new if it was the correct one and he said yes. Then found out after we opened it, it was not. I called and he said another new employee got the order ready and just gave us a regular PS5. Had to wait until Monday to call and talk to a manager who said the only way to get the game was to package it back up and bring in for a refund and buy back. Uhm I’m sorry if your a manager I’m sure you could give me a credit of some sort instead of bringing in an entire system. We will not be returning to this GameStop store again and I don’t recommend anyone else go to this one either. If I could I’d give it zero stars.

Fantastic experience: I just got helped by Mei she went way out of her way to help me find a Loungefly backpack (Hello Kitty) once we found out they sold the last one they had in the store so she directed me to other stores that carried them.. .

Fantastic experience: I received amazing customer service from Darian. The phone was ringing, I was asking him questions and, asking him to retrieve products and, other customers were asking him questions and, not once was he flustered or rude. He was prompt, informative and, pleasant. Now a days customer service is barely mediocre. It was nice to see what i seen from Darian.

Negative experience: The store is nice and well organized , the employed was ... not the best on October 10th 2023 at 8 pm. Gamestop needs to hire people with more energy and good energy. The rude anti-social personal that are getting hired is what is ruining the business for some stores.

Negative experience: This store was supposed to open at 10am. The employee that works here arrived at 955am and now it's almost 11am. He is sitting inside looking at a group of us standing outside waiting patiently for the new release. I don't recommend this store, the employees obviously hate their job and think it's funny to make everyone stand outside for over an hour. All he had to do was inform us of anything that might possibly be happening. This is absolutely ridiculous!!! Go to Game Craze it's family ran and opens when they say it does!

Positive experience: Friendly, efficient, overall good experience.

Fantastic experience: Jeremy, the manager, is the man. He helped me out, because he is allowed to price match. Now I can finally open more cards on my YouTube channel. Crossing my fingers for a Giratina V Alt Art Thank you Jeremy.

Negative experience: The employees here do not know what they are doing. We need CEO Ryan Cohen to do something about store employees not knowing how to do their jobs.

Negative experience: Not the same since James left. Newer employees try to get away with not price matching. The newer employees do not want to WORK.

Negative experience: This place used to be awesome then the new management took over and it’s just a dumpster fire.

Negative experience: Un sábado este lugar abre a las 12 pm, llegamos a las 2 pm y está cerrado con un cartel que dice regresamos en 30 minutos, mi pequeño hijo y yo estuvimos fuera por 50 minutos con un calor horrible y nadie apareció en este lugar.

Negative experience: BEWARE!!! Pre-Orders!!! I am very disappointed in the staff, we have been here several times have purchased games and the one time we decide to pre-order a game which we paid for most of it from here I was told they would call and send an email when it arrived and they did not! I kept calling and the first time they picked up they said full shipment didn’t come in and to call back in couple days. I have called for over a week and no one answers and I am not able to leave a message. Went in and they still did not have my game we pre order because they sold them!!! Oh and they said, “only people staff like they will call to let them know game has arrived” What!?? WOW!! So knowing they had pre-orders to fill they decide to sale the game to someone that just walked in!! They couldn’t tell me when they would get another shipment, so we had to settle for the regular version of the game vs the Deluxe which we pre-ordered!!! I could have just ordered the game direct online but I wanted to help our local business!!! Worst experience!!!

Fantastic experience: Buen trato y calidad

Positive experience: I bought a PS4 yesterday night and I think it was used or because the HDMI CORD don't work. What can I do I still have the receipt?

Positive experience: Not a bad place to get video games I mean they try their best

Fantastic experience: I'm very LUCKY to have such an awesome store with such a respectful, helpful and informative staff!! Being married to a Gamer and being that my life's about cards and kicks I don't write such a kind reference/post lightly!! Check them out and see for yourself!!

Negative experience: Lady was snobby and no one knew what was even in stock

Fantastic experience: Friendly staff. Very helpful.

Fantastic experience: Kompetente Beratung, haben alles bekommen was wir gesucht haben.

Fantastic experience: Thank you so much for the great customer service today! Seriously I’m so appreciative of how quickly and efficiently you guys help me today.

Fantastic experience: Vertical fair trades. Polite, knowledgeable staff! Grandson was happy!

Negative experience: Friendly staff but store is not well stocked. Higher prices than stores wishing a few blocks.

Negative experience: Was in the process of buying new games and a new system and the lady cashing me out was quite rude condescending towards me.. trying to force me to buy protection on the games after declining she gives me a dirty look and says ..why? I said I don’t want protection then she tries to get me to have protection on the system I also decline in that again she gives another dirty look and tries to force me to get it and I say no…. Then she tries to get me to be a pro member I also declined that and she gets even more angry and rude and starts being condescending…. If I choose to not have protection or be a member that is my choice !! You have no business questioning customers on why they don’t want protection…. I nearly almost walked away from the purchase because the amount of pressure she tried to put on me and guilt me into buying protection I didn’t want.. definitely sounds like she’s getting commission if she sells protection to customers.. simply how nasty and rude she became after declining it…

Fantastic experience: Gregory is a chill cool dude treats everyone well good people work definitely worth visiting!

Fantastic experience: Sierra is the most friendly fun and nicest manager there absolute 10/10 on every scale even got me to save a lot of money on purchases for getting the pro membership 10/10 customer service! :)

Fantastic experience: James did a fantastic job. Was very knowledgeable about different products. And he even called another store to check availability on something for me. Thank you for a wonderful experience

Fantastic experience: They know everything about the gaming and PC world...and I mean everything.!

Positive experience: Good selection with good service.

Fantastic experience: This game stop is awesome. Great employees with phenomenal customer service. Enjoy going here.

Fantastic experience: Good staff vary knowledgeable cool to talk too.

Fantastic experience: Staff in here is very friendly and product knowledgeable. Even knows about some of the product creators services offered, I'm a bit biased to GameStop, I love this company, but I like this Location alot more than Edison Mall's

Fantastic experience: Great place for all your gaming experience!

Fantastic experience: The guys were really nice and helpful in helping me figure out my GameStop Rewards, went above and beyond for searching for games I wanted. Gone in there several times not a bad experience yet.

Fantastic experience: The people at this game stop are amazing they’re always there to help and get me what I need and even give me things I wasn’t even thinking about getting they always have a smile on their face that you can see through the masks and they are always friendly to me and my children I will continue to go there because of the great service!!!

Fantastic experience: Awesome staff

Positive experience: They have a nice selection of used games from the 7th Generation of consoles. I bought a nice haul hear some time ago.

Fantastic experience: Employees are very friendly and knowledgeable!

Fantastic experience: I don't use photos. My experience was excellent!

Negative experience: I have tried calling them over 20 times this week to change my phone number so that they can call me when my preorders comes in so I dont got to drive there daily and ask for it when I go in there they don't even look busy enough to answer the phone I'm very unhappy with the service they provide

Positive experience: Great staff but low on stock of console

Fantastic experience: No soy muy seguidor de los video juegos Pero visito este lugar por mi hijo a el lo Premio, con alguno video juegos por su buen nivel en la la escuela, claro, siempre vídeos no muy, fuertes,es decir dependiendo la edad, del niño, buen lugar, Encuentras,para chicos y grandes el gusto de cada quién

Fantastic experience: I love gamestop

Fantastic experience: Friendly staff! And the staff are knowledgeable in video games. Highly recommended!

Fantastic experience: Maria and Joel best customer service ever! We really appreciate your help!

Positive experience: I mean, it's a good gamestop, better than most, not as good as some.

Positive experience: Great location, near other stores you'd normally go to. Lots of games for all the local kids that walk in.

Fantastic experience: Maria is amazing! Very down to earth and great customer service. I will definitely recommend this store to family and friends.

Fantastic experience: This location is Great and the staff is awesome. Erin always took care of me and others and it’s much appreciated.

Negative experience: Tried to sell a used product as new

Fantastic experience: Shouts out to Maria, A1 customer service

Negative experience: Guy seemed extremely annoyed to wait on me.

Fantastic experience: Very friendly staff, good knowledge of their products. GameStop as a company I don’t respect the business model, but there isn’t many more choices for used games outside of Craigslist/Facebook Marketplace.

Positive experience: My husband loves buying games here

Fantastic experience: This is my favorite GameStop in SWFL. They have Gunpla, cool skirts and of course games. I've had good and bad employees assist me but they all try their best. GameStop ask a lot from their emote smoke employees to point where they come off a little annoying and almost robotic at times. "Would you like insurance, to place a pre-order, extend your membership, trade in your mobile, or trade in any games?". That's actually how they sound.

Positive experience: Nothing prestigious about it, standard Gamestop. Friendly staff.

Fantastic experience: Great staff and low prices.

Fantastic experience: Courteous and knowledgeable staff.

Positive experience: It's a game store.

Fantastic experience: Nice deals

Positive experience: Está bien para los niños compren sus juegos

Fantastic experience: Great. Customer service stars 10 trillion. I WILL get his name. It was Monday around noon n my son's 16th!!!!!!!,bday was that day. We had been looking for a certain model In No ONE n Florida had it, except 90.00 miles North. Which for my son I would have did it, theN the worker showed us the gold PS 4 slim. Very rare. SOLD. My son's face lite up and couldn't belive they had it. I was so happy that he was happy, it's his 16th has to be amazing. We left beyond amazed and pleased, THANK you for makeing my baby's wish come true!!!!!!! AMAZING

Negative experience: Ok gaming store but a bit overpriced on select items.

Fantastic experience: Great gamestop! Nice helpful employees and great selection!

Fantastic experience: Kudos to Bryan. Customer service is great!

Fantastic experience: Fun place.

Fantastic experience: Erin was extremely helpful. We ended up leaving with everything we came in to get, for a lot cheaper than we initially thought, plus got a few more items. She showed us the app, walked us through all the information, showed us what to do to get the most points, and the best deals to use them for. Her and all the employees made our time there very fun and enjoyable.

Fantastic experience: Everyone is always so helpful!!

Negative experience: I had to come to this store twice in less than 24 hours because every time I purchase a used controller it has an issue, I got it is used but I think is supposed to work fine whye are you selling broke controllers for 40 bucks I'm really upset and I think is the Las time I buy something from there

Negative experience: ERIN IS THE WORSE STORE LEADER IVE MET. HER CUSTOMER SERVICE SKILLS ARE HORRIBLE SHE DOESNT HELP OR UNDERSTAND. ALSO, i was in there to sell my wii system w/ two controllers w/ nunchuks in great condition. While taking off silicons case from nunchuks ERIN HAD BROKE IT AND THEN ARGUED WITH ME SAYING THAT SHE DIDNT WHEN I WATCHED HER. Even customers that were in there at the moment agreed with me and said I have a right to be upset and how her attitude was unprofessional.

Fantastic experience: My one stop shop for my boyfriend

Fantastic experience: I was able to get all my playstation gear!

Negative experience: Terrible staff

Fantastic experience: Buen lugar de compras

Fantastic experience: The guys working there were a great help! I don't know much about all the games and all for gifts but ended up leaving with everything I needed.

Fantastic experience: I dont play games, but back when I did this spot was poppin!$!

Negative experience: Called about a game that on my app said was in stock at this store employ named Brian picked up said that it's a peroder it's not in stock and I'm not gonna sell someone's game (never asked him to)he was very pushy to get me off the phone and not even check his inventory or other stores to help me find the game I was looking for,really bad customer service.

Positive experience: I am in my late 50's, my husband in his mid 60's. We are technology lacking in knowledge. A lovely young woman named Erin was very helpful explaining the various streaming capabilities of the newer XBox and PlayStation. We want to ditch our Prism TV which is going up to $248 and change next month. We don't watch that much tv or channels as that cost justifies. I felt the Play Station would be a good choice for us given Erin's description, my husband was paying for the box and he chose XBoxOne. I am so out of the tech loop I am not sure that I spelled the systems correctly. That being said, Erin was a great help regardless. My husband asked me to add that there was no user manual. We are older and find reading instructions is very helpful.