GameStop

Negative experience: Stopped in the buy some Pokémon for my son. There was one other person in the store who was at the register when I arrived. I was patient and waited behind the 1 single person to make my purchase. Time slowly passed and I was never even acknowledged by the GameStop employee. Eventually I was tired of waiting and put the merchandise back, where I was still never acknowledged. I’ve have better service at a 7Eleven.

Fantastic experience: always calm in there and usually the people working are chill and sweet !

Positive experience: Gamestops are losing their credibility and nostalgia. No longer has games to play in store.

Fantastic experience: Great store with super nice and helpful employees! Always a pleasure to visit!

Fantastic experience: Great retail

Negative experience: This store is awful and the staff is terrible and unwilling to help or get someone who can. Hopefully they close soon

Negative experience: Until Gamestop learns to not limit Pokémon event codes and stops selling to scalpers I'll be give all Gamestop stores a 1 star review.

Positive experience: Ok store mostly over priced.

Positive experience: Gamestop is hot trash, the store manager Justin is a gem wedged in the festering wound that is corporate game retail. He does the best he can with the tools they give him.

Fantastic experience: The guys are really knowledgeable about their games and products. So helpful with trade-ins as well.

Fantastic experience: It's a regular mall Gamestop. Bit cramped if there's a group of folks. Friendly staff. Wouldn't go here for retro but not advertised as such.

Negative experience: I wish I could leave zero THE NERVE of some people. My husband went into the store to sell his phone. They have a touch screen thing you can plug your phone into and they test it and give you a price for trading in. One of the workers started to give him a glare and make him feel uncomfortable. My husband is a small skinny black man. The big dude came over and told him he couldn’t sell his phone there. I don’t know what this dude problem was, we have sold phones there’s before, never again. We will stick with MegaMedia from now on

Fantastic experience: Always good knowledgable folks in there to help steer me into new game choices 3/19/25 update: While I normally love this store, always stick my head in when I'm at east town I've never had this awkward of an experience. I'll say this is a first, never seen an employee here this disinterested in the job. One of the reasons I love gamestop is it's populated by gamers who are normally excited. Now I would have just chalked this up to a one off or a bad day and moved on with life, but here is the kicker on this visit. We picked up RS6 for PS4, sticker was $6.99. The guy was grabbing the disks and I was wandering, come back it rings up as $7.99, whatever I get it, but this nob ripped the price sticker off like I wouldn't notice. It's $1, I dont care but it was just his bad attitude combined with how he handled the misprice was just beautiful. Still a must stop when I am in the area, but wow was this a wild first for me after shopping there for like 20 years lol

Negative experience: omg how start they ate close in business hours was about to buy a playstation 5 today and their close bad for business not mentioning that is been 20 people come by and left . is a note to that they bee back but that’s 3 hours ago . this is crazy.

Negative experience: On 2/14/25 I came into the store for some product that was supposed to be in stock but turned out it was not. The guy at the counter said to the 3 people waiting (including me) that we could but are name and phone number down and that they would call us when the product arrived and they wouldhold us some . Which they said would probably be a few hours. However what actually happened is i called them back in the afternoon and the the guy over the phone said that they sold out. I never got a call at all!!! Here i waw thinking i had some resvered and they sold out with out even contacting me.THIS IS EXTREMELY FRUSTRATING. This was not handled in a professional manner at all!

Negative experience: If you are looking to sell old games go somewhere else or sell the games yourself on marketplace. Unless u r looking to exchange the pre-owned game for another that GameStop has, selling to them is not an ideal option. Wish I would have known ahead of time that if I'm selling a game at GameStop and wanting cash instead of store credit they give you literally pennies on the dollars for your games.

Fantastic experience: Great people!

Fantastic experience: Justin helps makes this place a community. Not only that, he’s super professional, articulate and truly cares about the people who walk in the doors.

Fantastic experience: Great customer service!

Fantastic experience: Kaleb was amazing, super helpful while managing multiple customers. He was able to confirm that they had the game I needed before I came in, and was great while we were in store.

Negative experience: Not acknowledging nor considerate of other customers. Really wanted this game so I waiting because it wasn’t at any other game stop. Once it was my turn the employee didn’t even take the time with me like he did the customer in front of me whom I was waiting behind. Not a great experience!

Fantastic experience: This store has been around for decades and it's one of the best around Madison. Also, gamestop's employee Caleb, on the east side of the Madison, was absolutely awesome, professional and made my shopping experience very enjoyable. One of the best employees GameStop has had in a while.

Positive experience: They didn't have what I was looking for, however the staff was helpful in trying to track it down, offering other suggestions, and helping educate me on what I needed.

Positive experience: Great place to go for games and there systems. Always have a good time looking around.

Fantastic experience: Good customer service to my teenager

Fantastic experience: I would give this shop zero if I can. They charged me for one game and gave me a completely different game. I didn’t realize until I opened it and it wasn’t the right one. The cashier was more interested in talking to security than paying attention to the customer. Would never go back. Now I have a game that I don’t want and I can’t prove they made a mistake. Will never go back!!! Always confirm you have the right game, don’t trust them!!! Update: I will keep my old review present but I went back to the game stop. I told them employee (Justin) what had happened and that I’m still trying to get the original game that I paid for. He was very patient and did everything to help me out. Even though, they didn’t have the game, they told me I can find it at a different mall somewhat close by.

Fantastic experience: Great customer service experience! Both reps were attentive and took care to help me with my requests, no matter how ridiculous one of my requests may have appeared to them. Their online store has improved greatly as well!

Fantastic experience: It's my local store and they are always nice and helpful. Plus fun to talk too. People can say what they want about GameStop as a whole but my local store is great

Fantastic experience: Friendly service

Fantastic experience: There have a lot of amamie stuff.

Fantastic experience: Helpful and friendly staff.

Positive experience: One of the last few local places to buy used games

Fantastic experience: I love the staff here. Doesn't matter who you are, they treat you with respect & kindness, & will happily help you learn. Some places I've seen, folks with my grey hair get talked down to, or girls, or Black or Brown friends--I don't see any of that here. It's peaceful, wonderful, & my kid loves it too.

Negative experience: The staff seems to be trained differently. A policy that is "four years old" just stopped me from redeeming my pro member points even though I have done this many times over the past year of bring a pro member.

Fantastic experience: Good game spot

Fantastic experience: Good place to go for all your gaming needs

Positive experience: Picked up a ps5 last week. Quick and friendly service

Fantastic experience: The staff is extremely friendly and helpful here

Fantastic experience: The thing about these old school brick and mortar stores is that the more you frequent them, you can establish relationships that really enhance your shopping experience. Gone are the days with real human help! I've worked in retail for years and honestly there is no such thing as a 'perfect' experience when looking for what you need every time. But with this store, the staff will absolutely do their best to get you what you need. Video games are demanding, sometimes you have to be specific. It's a sea of product, and extremely frustrating to work with. I will come back every time, to this store; not only because I'm an oldschool gamer that will buy physically until I cant, but because the staff take(the manager especially) will take their time every time. Its hard to find that in the digital age.

Positive experience: Didn't linger just purchased an Amazon card. But I will say this... the lady at the front was superb in that short time, I could tell she is a very engaging person.

Positive experience: I've been to better gamestop locations

Negative experience: Thanks for letting me drive an hour without telling me I needed a controller to trade in my counsel. That was so awesome. That girl should be fired imo.

Negative experience: They are usually decent, last few times I've tried to stop store has been closed in the middle of the day. No notes or sign of any staff member.

Positive experience: Pretty fun shop to check out. Not the most competitive prices but it's fun to see what they have.

Fantastic experience: They're run by a staff that's....ummm, peculiar. However, peculiar is unique and everyone should have a desire to be unique. If you want to badmouth the nerds of our species, go to the Best Buy geek squad.

Fantastic experience: Super friendly and helpful staff.

Fantastic experience: I love it

Fantastic experience: Friendly and helpful staff. I was looking for a specific game and the made great recommendations based on game play and changes made between editions i will be back for all my gaming needs.

Positive experience: A small quaint GameStop. The manager is nice, however the guy working with him was a little unprofessional. Looking at his phone when there were customers trying to check out. I bought Pokemon cards here and there wasn't a sign that said that there was a 5 per person limit. I had to ask when I checked out, i ended up putting a handful of packs away.

Negative experience: Went to GameStop and bought a refurbished Xbox series X controller that the rep claimed “had never even been used”. Got home to find out that the joysticks are definitely not calibrated correctly and can’t use any menus without moving two spots at a time or spawning in games looking into the sky. Long story short - GameStop is still the worst and ALWAYS buy insurance/protection for used purchases there!

Positive experience: Good games has a lot of genre for most consoles . Everytime I've gone they were really pushy with a membership so that is why there is a star reduction

Positive experience: Good customer service, knowledgeable.

Negative experience: Only because there was only ten ppl allowed in the store at a time..but don't wait till it's 15 ppl in the store before u day anything and a sign posted stating ten at a time

Fantastic experience: Knowledgeable personnel.

Fantastic experience: Had a great time here at this store there workers were very knowledgeable & helpful also the gentlemen who I talked to recommended some really good anime! Felt like we were friend forever definitely recommend supporting them!! Thanks for all that you do Gamers!!!

Positive experience: Got a really cool star wars phone charger here for a Christmas gift!

Fantastic experience: Had my SSD upgrade in stock and got in and out really quick with a new power rewards account. (Also this one is rumored to be the smallest GameStop in the United States)

Fantastic experience: Very friendly staff. Person whom checked me out was familiar with games and assured me they where perfect gifts out of the ones I had on my list from nephew.

Fantastic experience: Gamestop is life!!!! I never want to see them go out of business!!!!!!!!

Positive experience: Great deals!

Positive experience: The staff was friendly and helpful.

Fantastic experience: My favorite store

Negative experience: Have had too many bad experiences at this store lately, staff needs to do better. I always have a good experience with lexi(?) they are always very nice. The other two guys who work at this store need to do better. One of them just needs better hygiene his customer service is fine he just smells. The other one has got to go. I shouldn’t walk into a store to buy a game and have the employee who I think is the store manager, he was wearing a tie, ask if the game is for my boyfriend. How insulting. There’s enough misogyny in this world I don’t need it from gamestop employees too. If this guy really is a store manager he has got to go. Completely disrespectful. Won’t be coming back to this location, west is much better even if it’s out of my way.

Positive experience: It was a good place but it didn't have the game I wanted

Fantastic experience: Mmm yummy games

Fantastic experience: This place is awesome and the customer is beyond great they come to work with a smile and great attitude he was more then helpful and I was a member so I received all types of discounts so definitely recommend this place for all the coolest video game and accessories

Positive experience: Store is clean, tucked away in the side of the mall. They seem understaffed though. Last time i visited there was only one visible staff member and they were talking to another customer our whole walk through. Buying something might have been a long wait. On the plus side, they seemed very knowledgable!

Positive experience: It's like any other game stop

Negative experience: It's Gamestop .. if you don't like it don't go

Negative experience: Was inhabited by demons.

Fantastic experience: Clean and friendly

Positive experience: Gamestop's corporate has a lot to be desired but the employees in the store are very helpful and courteous.

Positive experience: Worker was nice at first. Than I asked him another question and I was ignored due to him being on his phone. In the end he was nice when I was purchasing my stuff.

Positive experience: Doesn't carry a ton of stuff being a mall location and it would be nice if they had more than 1 employee but they do a good job

Positive experience: Staff was super helpful and quite funny with our banter.

Fantastic experience: Best gamestop in town, work on the westside and would rather deal with these guys.

Negative experience: Short staffed. Employees too busy talking to each other.

Fantastic experience: Good stop for games

Fantastic experience: First time I've been there and I'd have to say best customer service I've had at a gamestop in a long time.

Positive experience: Didn't have anything in stock. Wanted to buy a controller. Didn't want to wait. Went to Walmart & paid more. It was a couple of days after Xmas & had the option to order one but my kid was wanting it now LOL!

Fantastic experience: Great service

Fantastic experience: Do you have some old games that you don't play anymore? I didn't know about this until 2 weeks ago but game stop can buy your old games for either cash or store credit. One thing to note is, if you pick store credit you will get more like for example you trade 2 games and they offer to give you $15 in cash, if you pick store credit you could get $30 or $35 in store credit. Great place, I trade my old games and got new once, I will put a photo of them down below. Personally I don't come here until I need a new game but every time I am here my service experience is great. The employee really are nice and they make sure you get what you came for.

Fantastic experience: There's a cutie in here. Short hair chica. But it's a chill and cool place tbh

Negative experience: Been a customer for years here. No matter how much money you spend they tell you to F off. Sad really. When i came in to fully pay for both ps5, and the new Xbox!! They told me no we don’t have any, and no we are not taking any more per order. I’ve been a loyal customer/gamer for years. Never wanted to spend my money on games anywhere else. Now I will, THERES no loyalty in stores to customer, like there is customer to store! This is an eye opener thanks GameStop F you too!!!!!

Fantastic experience: They have everything I needed

Fantastic experience: It was my B-day and I got gamer stuff!!!

Fantastic experience: I love the GameStop in the East Towne Mall very nice selection of games new and pre owned also a very nice and helpful staff.

Fantastic experience: Twas great everyone is very cool

Fantastic experience: Guy was great and helpful, had a return policy which is awesome. The people are very knowledgable.

Fantastic experience: Gamers dream

Fantastic experience: Friendly staff, even though they often times try to push extra things on you even though you don't want them.

Fantastic experience: Good

Negative experience: Only one person working the register the line is almost out the door. The other man working is just wandering the store. Not very happy about standing in line this long.

Negative experience: Friday before Christmas and you only have 1 person working registers?

Positive experience: Not a bad place to buy video games they have a wide variety to choose from.

Positive experience: Store itself is ok but mostly buy digital since you can share so it's like getting 2 games one price.

Negative experience: Horrible Experience. I put a ps4 bundle fornite on layaway a month before BLACK FRIDAY. I seen the Black Friday ad a week in advance and seen they had the PS4 bundle on sale. I called 2 days in advance to see will I be able to get it for that price. The gentleman said YES, as long as it the same. I then told him it’s the bundle fornite he said OF COURSE. I went in today 11/30/19 was told I couldn’t get it cause it different and plus they sold OUT! I was HIGHLY UPSET. This was a gift for someone special. I’m a member her and spend lots of money with this company. I told they girl I want my money back that I put on layaway. She then ask for card I used I gave it to her. When I left out the store I look at my receipt and realize it wasn’t the correct card. I went back in and told her she didn’t ask me if I had the card ending in blah blah blah. Manger was next to her and his attitude was just as nasty. NEVER AGAIN I WILL DO A LAYAWAY WITH GAMESTOP AGAIN.

Fantastic experience: Helpful staff even during busy hours

Positive experience: Good pop selection. Very busy but it was a Saturday.

Fantastic experience: Came here today just to browse, and ended up getting the new Borderlands 3 for the Xbox One, purely because of the awesome customer service!! The young woman who helped me with my trade in was absolutely incredible! She did everything she could to save me the most money off the new game, and get the most for my trade in of Forza 7! And, renewed my pro membership! After everything, it only cost me $41.00 for a new copy of Borderlands 3 and a year of pro membership status!! Thank you so much for another awesome experience with GameStop!! You guys rock!!