GameStop

Negative experience: Very few video games. Mostly plushies,collectibles abd card games. Pokemon cards were very overpriced.

Negative experience: They try to give my stepson 96$ for a ps5 which we refused the deal before we left, we get a call 5 minutes later form the clerk saying he processed it any way and we have to bring him our system , we got held in the Wrong for what the clerk did and they wouldn't fix it !

Fantastic experience: Dignity

Negative experience: Guy with the long hair is super impatient and very rude. If it wasn’t my son’s bday I wouldn’t have bought a damn thing. He needs to be fired. It’s insane how he acts towards customers. Unacceptable. I never leave reviews on anything but he’s so damn rude

Fantastic experience: Nice store with a good location. The staff that helped me were very nice and helped me find what I was looking for.

Negative experience: Hours say open until 9 I arrived at 8:46 and the door was already locked. The guy at the counter made eye contact and just ignored us. I understand closing 5 mins early but almost 15 mins early is unacceptable. Especially around Christmas… I quickly stopped by to see if they had one game in stock but I will be doing my shopping elsewhere this year.

Negative experience: The hours are misleading on the internet. Then say and waited for them to open, just to see the worker just walking around and talking on the phone. It's way after 12 noon. Won't come back to this one!

Fantastic experience: Good experience

Fantastic experience: I need more FNAF stuff

Negative experience: They sold me a game for my son of Spider-Man and the game doesn’t work at all I try other disc and they work just the game they sold me don’t work bad product don’t recommend them don’t go here they will still ur money . I will add pix later

Positive experience: Ok

Negative experience: Went to the midnight release for the Nintendo Switch 2, I pre-ordered the Mario Kart World bundle, got home and opened it before realizing they didn't give me what I pre-ordered and on my receipt it stated a few lines down the bundle I wanted. Called them and they said come in tomorrow and they'll fix it, and I asked how when they stated they most likely will just hand the game over. So I go in and they call the manager or district manager who said they would just buy the game, however upon double checking my receipt the cashier CANCELED the bundle preorder and gave me the regular console! Long story short the district manager stated that since the console was opened it couldn't be returned which I know is a lie, I could've got my money back and then got the bundle one I wanted. However...I had to pay the retail price for the game itself. I dont mind having physical games but this shouldve been handled alot differently!

Fantastic experience: This Gamestop is pretty awesome, and they are always very knowledgeable and willing to help. If you're a local gamer or even a visiting gamer, you're bound to find something that you need or want.

Positive experience: The employees were very helpful and nice.

Negative experience: I am extremely upset with this situation. There was a buy 2 get one free deal. So I got the games. Realized when I got back that it was not the right disk when I opened it. So I went back that same day, over a 40 minute drive. And I got there, and we hadn’t even paid for that game. Which I’m assuming the guy that had been at the registered simply deleted the order from it, which I understand is a simple mistake. However the employee that was there, and I was trying to explain the issue, had been dismissing me and being extremely rude. So I just paid for the third game. Go back home, then realize a 2nd game a bought from that batch was missing a disk, and was completely pointless. Very disappointed in customer service.

Negative experience: I would like to make it clear that this location has decent employees. ALL except for 1. Just the day before I spent $50 at this store. The 2 employees talked with me and even offered a few store options that would save me money. TODAY - HOWEVER, Tyrone (I am sure that name is close enough) happened to be there and before I even entered the store, he had the typical, WHY ARE YOU HERE, attitude. I get inside and ask about an item LISTED ONLINE AS IN STORE, And he begins talking flippid with me. "Man! See, you gotta think, man!" As if implying that I was either dumb, or stupid.... or both. I explained to this GENIUS, that I wouldn't have been standing there if I had not thought of everything he was saying, already. This man did EVERYTHING he could to avoid making a sell and shuffle me out of the door. Keep up the good work GAMESTOP! Employees like THIS, will surely keep you in business!!

Fantastic experience: I am a Gamer and I love to spend time at GameStop and I Love the Staff at this store they are always very helpful and they are always happy to help!!

Negative experience: I just called this store to see if they sold a certain product in store and the person I spoke with on the phone, Daniel I think his name was, told me he didn't know and wouldn't check because he was "busy with something". What kind of customer service is that? All these stores have gone downhill over the years. I'm surprised they are still in business.

Negative experience: Went in to grab a few games, I was walking through the process, and Brian mentioned that I should have an account with them, I said I think I did. He then apparently signed me up for pro which at no point did he mention, it was obviously just to get commission. I was walking out and noticed I got charged, went in and he said there's nothing he could do and said to call customer service. I did and they said that the store should have refunded. Very pathetic shilling of pro account. I want my money back.

Negative experience: Avoid this place at all costs. The guy with the long hair needs to be fired. Super lazy unhelpful and rude.

Negative experience: When I tell you I am the easiest customer ever. I have on again off again had a pro membership since 2011. I came in to but a ps5 today and ncaa. I was sold a game even though they gave me a ps5 that was digital only. I called at 745 to let them know they sold me the wrong one and Garrett apologized and said I could come back to swap it out. I come back to swap it out about 30 mins later and Garrett was gone and the person working refused to do it because he didn’t mess it up. He said he told Garrett that and he still left. If it’s true that he told him that all he had to do was call and say come back tomorrow. The guy at the register then tries to send me to gunbarrel. As I am getting ready to leave a customer tells me gunbarrel is closed. I then ask to speak to a manager and of course he is sick. So I am sitting here with 500 dollars worth of GameStop stuff I can’t use. It was for my kids birthday. When I say I am pissed it’s an understatement! If he doesn’t know how to change it out then there should be a manager they can call to work through that.

Negative experience: I went there today too use my points and the guy that was there got real rude saying I don't have pro account. I know I do I bought a year subscription in March of this year . He wouldn't help any further and kept saying obviously you don't and walked away when I got home I checked my account my sub ends in March of 2025 as I knew it would .

Negative experience: Matt the GameStop there is so lazy every time I call he never looks up what I ask for he always just says no we don’t have it but when I call and talk to other employees they actually look it up and can hear the computer typing and they tell me yea we have it but anytime he answers the phone it’s always no and never says hold up let me look it’s always no and one day when I called I was at the Walmart next door an called about a game and he immediately said no we are out of copies so 15 minutes go by and I go to game stop anyways while I was right there and they had 3 copies of the game I just asked for he is lazy and no matter who calls it always no because he is to lazy to look it up this has happened so much and I’m sick of it

Negative experience: The website said that the stores near me had Xbox series x in stock. When I arrived neither one had any at all. Thanks for wasting my gas.

Positive experience: Very nice at this game stop:)

Fantastic experience: Friendly and insightful staff.

Positive experience: I bought a elite controller online and went to pick it up I felt as if I was pressured into buying a console I didn’t need and other items but overall it was a fast process

Positive experience: Was in the store for quite some time because there was only one person there working and they hadn't worked in a while so it took them a while to get what I needed done. And prices were different than when I called about a switch, higher in the actual store.

Negative experience: such a long time I had to wait for 30-40 minutes because a customer wanted to buy an xbox controller but the guy working there said there was a policy of something about a return never going back

Negative experience: I’ve been to this store twice in the past year. Each time they’ve closed early for no reason.

Negative experience: Unfriendly anf unhelpful staff and management. Will not return

Negative experience: I went into the store and there was a cashier and a person trying to figure out what PlayStation he wanted to buy but then they try to sell him an already sold PlayStation, and that took about 30 minutes, but then another guy walked in. He was a another cashier, so I went up to him and asked if he was open and he said very rudely no then in the manager walks in and then the first cashier walks up to him, and the manager said “ not all of us, are working, you know” so then, eventually, I just walked out.

Fantastic experience: kind staff

Fantastic experience: I've bought a controller for my PS4, A PS5,duel charger for my PS5 & cord I like the $5.00 off game pro discount you get every month.

Fantastic experience: Great as always

Fantastic experience: All game stops are the same but I didn’t have the greatest experience here I traded in my controller for a newer one but they had given my a broken controller I tryed to return it maybe 2 days later and they want me to pay another 20 for me to get another one

Fantastic experience: Good people, nice selection, easy to do business

Positive experience: I love it. If they don't carry the item you want, they'll find out who does and at the best price. Need I say more?

Negative experience: A video game store that won't accept returns of video games. I'd suggest purchasing anything you want here on Amazon. Not only is it cheaper but you can return the items you don't want. If you do purchase from here, make sure it's with an Amex so you can open a dispute when you inevitably are burned by this absolutely ridiculous policy.

Fantastic experience: Always friendly staff and helps with needs that need to be met. Products are always fun.

Fantastic experience: Great for the value of what you're looking for.

Fantastic experience: My favorite store

Fantastic experience: I love how they great you and ask if there is something in particular you looking for and that the association are always friendly.

Fantastic experience: Employees very helpful

Fantastic experience: They always have what I'm looking for and good customer service

Fantastic experience: These people are amazing I will help you out if they can go above and beyond go above and beyond for anything that you need or want

Fantastic experience: Good

Negative experience: Had what I needed. Helpful employee

Fantastic experience: Don't remember his name but he had to work alone because of call out. He did a great job helping us out.

Fantastic experience: Friendly people good selection

Positive experience: High prices

Positive experience: It's a GameStop. Had what we were looking for and was in and out quick and happy.

Fantastic experience: Brock really helped me out even tho i had a million questions he was patient i will be recommend in the store thanks brock

Fantastic experience: I was able to find exactly what I,needed and the staff guy who helped us was personable and kind. I am glad I went there.

Fantastic experience: Love you guys! The staff are always well informed and very, very helpful with finding me the perfect game.

Fantastic experience: Great experience!! Lovely staff.

Fantastic experience: Have any questions? Well if so this place has the game experts ready to help.

Fantastic experience: It was good

Positive experience: The gentleman of there was really nice and friendly..we going to start come there. Love Pop funko !!

Positive experience: Great place for the price, trade ins not so good

Fantastic experience: I've never had a bad experience here I love going and trading games they've got reasonable prices on used games their membership is pretty cool super friendly staff

Fantastic experience: The employee working when I went in was very cool. He was really knowledgeable about upcoming releases and they had the amiibo I was after and unable to find elsewhere.

Fantastic experience: Thean that was working at the front helped me solve issues that I was experiencing and informed me with everything I needed to know about my purchase. Very friendly staff!

Fantastic experience: Came in for thumbstick grips but left with an awesome experience and some funko pops.

Positive experience: Its alright

Fantastic experience: The employees are always helpful and if they don't have something we are looking for, they always know when they can get it.

Fantastic experience: Always helpful and great customer service

Positive experience: Friendly staff, answered any questions I had promptly

Fantastic experience: Good deals

Negative experience: Associate more interested in their phone.

Fantastic experience: GameStop Brainerd Is Awesome!! GREAT Knowledgeable Staff & Management!!

Fantastic experience: This has been my go to Gamestop for years due to the great service, great conversations, and great recommendations I get. Years ago a guy name Spencer (Former Manager) locked me into this location. He made me feel like he'd known me for years. After he left I faded for a while then when I did come Looney showed me the same kind of service. This the only location I'll visit. Thanks GS and Staff. - Quintin Howard

Positive experience: I was the only one in the store but the guy behind the counter was slow. I went in to sell something. The register said 18. 93 but he tells me $14. Where did the other 4.93 go? He wasn't very helpful either. The store was clean and they had a decent selection on games that's the only reason they got 3 stars.

Negative experience: Didn't have a good selection of games, will just purchase mine online.

Fantastic experience: Very funny did laif

Fantastic experience: Had exactly what I was looking dor and it was cheaper than expected

Fantastic experience: Love it here

Positive experience: Always have the newest games and systems for a good prics

Fantastic experience: Got No Man's Sky for $10! Pretty sweet after some massive updates

Positive experience: Good selection

Positive experience: Good place for cheap games but Dont sell your games unless on a newer system.

Positive experience: The staff was polite and quite helpful.

Positive experience: Good for gamers, friendly people

Negative experience: Lies..still waiting on the game that supposed to come from a different store (4 months ago) .. etc ..

Fantastic experience: My son loves roblox

Positive experience: I'm really only giving this score because the staff is friendly and helpful and greet you immediately. They try to help. They get the good rating. GameStop itself isn't a great company but everyone knows that. If you need to go to one though, go to this one

Fantastic experience: I love game stop I am a game head

Negative experience: Who has a Fathers Day sale that isnt available on Fathers Day...? I mean... its Sunday and you ended it Saturday...does that even qualify? I mean who cares but it was just so specifically ignorant I had to comment. They did have a great selection of odd gizmos and gadgets for me and my fellow nerds.

Fantastic experience: Great customer service

Negative experience: I have not been to game stop in over 4 year's

Fantastic experience: Great employees to hang around and talk to. Employees are very knowledgeable and have taught me quite a bit so far!

Fantastic experience: Best place for new and used games

Fantastic experience: This store has the best service. The staff goes out of their way to assure you have exactly what you need. Extreamly knowledgeable.

Fantastic experience: To expensive but great coustomer service and excellent quality merchandise

Positive experience: Great staff

Fantastic experience: Bought a copy of Bayonetta 2 today used, And it still came with the code for the first, working. The guy working there was absolutely amazing to talk with about switch games

Fantastic experience: GameStop is amazing

Fantastic experience: My home away from home, they have the greatest employees. So nice and helpful

Fantastic experience: Very friendly staff

Fantastic experience: Friendly fast service