GameStop

Fantastic experience: the staff is always super nice and helpful

Negative experience: WOuld give 0 stars but can't... So I loved gamestop and I will not blame this store but the company for what just happened... SO I traded my switch 1 for a switch 2. I also bought a few switch 2 games. Was told it be in in 3 days... NO problem. Well they canceled my order online... I called customer service and they said well we will give you a refund... well problem is now I have no switch to play and if I want even a switch 1 I have to buy one for about 250 dollars for when they gave me 50 dollars for because trade ins are non returnable... They wouldn't even help when I called customer service they said sorry we give you refund... well that does me no good when I have a whole bunch of games I can't play and not even a switch 1 anymore.... This is cause they ran out of stock and any system should be able to be set up to prevent this from happening... but no I get punished cause their system screwed up.... no switch for me and all these games I bought that I can't play. They weren't able to try to offer any thing to make it better except to refund me the money I spent on the switch 2. I always kept going to gamestop over amazon but now at this point I can't go to a place that screws up and then forces the customer to suffer for their mistake.

Negative experience: I took my 8 year old grandson to the store to buy a pack of pokemon cards. I purchased a 10-pack of cards for $23.74. We exited the store and sat down in the food court so he could open his cards. The 10-pack of prepackaged cards only contained 8 cards. We immediately returned to the store and spoke with the gentleman who sold us the cards (less than 5 minutes after exiting the store). I asked if he could please allow us to exchange for another pack that contained the correct number of cards or if he would allow my grandson to pick 2 of the single cards they sell at no charge to make up for the shortage in the first pack we purchased. I was told that the shortage was obviously "packer error" but he could not correct the mistake since it was involving trading cards. I asked to speak to a manager. I was told that was not an option and I was referred to the customer service number on my receipt. I called customer service and was told that they could only support the decision made at the local store and that if the local store chose not to allow me to speak to a manager then they had to honor the store's decision. Obviously, GameStop's phone customer service representative's only task is to the support the bad customer service I received inside the store. I will not be going back to GameStop. I will not support a store that does not back up their products or support their customers with instore manager assistance.

Negative experience: PLEASE do not get any digital copy on a receipt I recently bought a nintendo game and entered the code but it never worked I tried atlesst 30 times in different ways and wouldn't work and the receipt printer sucks it's really hard to read the code and they even said I couldn't get a refund? Even tho it says on the receipt you can get a refund even tho I haven't used it and the worker was talking nonsense saying "contact nintendo himself" that wouldn't be worth it for a 15 dollar item What I would truly recommend instead is the gift card.

Fantastic experience: The manager at this store Ahmad did a fantastic job of making my most recent experience the best. He stays on top of the inventory so you won't waste a trip & made sure i got fair trade in value for older games. He's the man!

Fantastic experience: Friendly staff Leon is always nice even tho I annoy him with all my trade ins

Negative experience: Asked to be able to use a virtual card so I could purchase an item. All that needed was a manual input not only did employee refuse but wouldn’t call supervisor. Very displeased with customer service

Negative experience: On 10/7/25 in the afternoon/evening, the sales guy snuck a protection fee on my game purchase without asking or telling me. And didnt give me the sticker that comes with it.

Negative experience: Bad customer service. I purchased a t shirt, that i ended up wanting a bigger size for, went to return the next day, was told that because i tried it on i could not return. It had all tags and was clean as i only tried for 10 seconds, as per their return policy i did nothing wrong. Had to call customer service and then they finally agreed to exchange the shirt with customer service on the line. Very rude and wasted my time for no reason.

Negative experience: WORST GAMESTOP in chattanooga Tennessee believe me on this one

Negative experience: Terrible customer service

Negative experience: The tattooed worker was rude

Fantastic experience: Very friendly staff and very helpful

Negative experience: Would never pre-order here again told everyone they had a midnight release for Switch 2 then turned around and said “we won’t do one mall wasn’t ok on pre-orders you can pick up at 9 am next day” then proceeded to come up here numerous of us did and security guards came around saying how we were late to the release cause we were told by this store were to be.

Negative experience: I called for an item and asked if they had it. I drove to the store in the rain to stand in line for 10 minutes to find out they did not have what they claimed to have. Then I was told I could order items but I had to pay shipping so the merchandise was almost twice the price. The manager even asked the employee why I was told they had it when they didn't. I am still wondering the same thing myself. Also wondering why for a wasted trip I had to pay almost double. I found the item in stock in another store and it was cheaper. I will NEVER do that again. Very unprofessional

Fantastic experience: Great selection and prices. Staff is always helpful.

Negative experience: Went in to get a binder for Pokémon cards and the worker “helping” me proceed to tell me all about his love for being a stinky scalper.

Negative experience: Wrong price tags and rude employees.

Negative experience: Doesnt open on time. Spent 30 mins for the store to open.

Fantastic experience: I have talked to Sarah here recently about upgrading consoles. Customer service was immediate and thorough. No gags or gimmicks just answers to most anything you’d like . Only game stop I’d waste money on

Fantastic experience: Get what you need for gaming.

Negative experience: Would NOT recommend buying any electronic accessories from game stop in general, or the replacement warranty. Long story short I purchased a headset (RIG 600) with a 2 year warranty, months ago. The warranty was for a full replacement with another NEW pair. Gamestop recently changed their warranty policy, refuses to honor their prior policy which I paid for and will only give you a refurbished pair. What a coincidence... the refurbished pair I received doesnt work. They will not refund me my money, and "all they can do" is give me another refurbished pair or refund me the amount for a refurbished pair. Not the knew ones that I actually purchased or the money towards a warranty.

Fantastic experience: Very professional and courteous

Negative experience: Buenos

Positive experience: Always has friendly staff that knows what's up. Little light on PC peripherals but that's hardly their fault. Still an amazing store and my favorite place to chill in the mall. Make sure you check the clearance bin

Fantastic experience: Very friendly staff and great products I love shopping here

Fantastic experience: Found a physical copy of Stardew Valley here after checking numerous other Game Stops in town, got some game informer magazines and reupped my pro!! This place is always special to the old fogies who grew up on cartridges. Thank you for sticking around this long.

Fantastic experience: Great service each time I've been here. Any problems were caused by corporate. Shout out to Brian for patiently navigating a stressful situation and selling me on the pro membership!

Negative experience: I dont normaly right bad reviews because most people working at these places are young but they really messed up this time with our order. They put our disk in a preowned box even when it was supposed to be a new game. We contacted them to see if it was a mistake as the cost difference of new and used games is thirty dollars. They told us that they just put it in a preowned box. Do better GameStop don’t be cheap

Fantastic experience: gamestop never disappoints!!!

Fantastic experience: Employee was very helpful

Fantastic experience: Best store in town. Great people and friendly managers.

Fantastic experience: Went to gamestop with my grandson he went crazy for all the things in there hes only 6 never to young I guess

Fantastic experience: Good fast service they will greet you warmly. I'll be coming back fo'sho G gamer talk

Fantastic experience: Very knowledgeable satff

Fantastic experience: Gamestop, located on the bottom floor of the Hamilton Mall, I feel is a great place for any gamer. The inventory seems more game based than merchandise based. The Pokémon selection is awesome. The customer service is consistent. Each time I go in, the associates are helpful and ask if me and or a member of my family needs assistance. Gamestop run deals regularly on Pokémon and Xbox, which I really like. I definitely recommend this location for anyone in the market.

Fantastic experience: Friendly and knowledgeable staff Very well maintained store

Fantastic experience: Good for video games. Little over priced on older games. Known for opening new releases to sell as used. Which can be a good thing.

Positive experience: Good service, had items in stock and even waiting at the register for me.

Positive experience: Just saying Monday for this GameStop at Hamilton Place says it’s open at 11 that’s false. So they need to fix that it’s deceiving.

Fantastic experience: Great game store and a good selection of games to choose from.

Fantastic experience: Knowledgeable staff

Positive experience: Very convenient location in the mall, offers the same range of products you'd normally find in any other gamestop.

Positive experience: The employees at the Hamilton place mall are fairly knowledgeable on any questions that I may have. I must say that the majority of the time we shop at this location we are greeted and offered assistance should we need any. The only negative note that I can make is that it always smells a little unpleasant in the store. My fiance will often say we should provide them with some air fresheners as a gift.

Negative experience: Price gougers. No wonder gamestop is slowing going out of business.

Positive experience: Friendly service, good selection of games and accessories.

Negative experience: Very rarely are the workers not rude

Fantastic experience: Best store in Chattanooga. Top notch customer service.

Fantastic experience: Stopped in to check out their Funko selection which met expectations. Ended up leaving with a few after the staff member talked up the sale they were having. He also recommended another location where I might be able to find the others I was looking for. I won’t base my review on the prices of the items since that is what it is, but the stock was good and the staff member did his job in a friendly way.

Fantastic experience: Very helpful employees and very fast service. Great selection of games and accessories.

Negative experience: The guy behind the counter was rude, when we didnt want to buy anything,we just had a question about the playstation 5. talked down to us like we were stupid. We will never return!!

Positive experience: Didn't have steam gift cards not the best.

Negative experience: Limited inventory.

Positive experience: Finally!!!!! I got lucky with perfect timing and was able to buy a brand new PS4 controller the day they received shipment.

Fantastic experience: Super easy to trade old games for new ones and the employees are very awesome and nice.

Fantastic experience: Always a pleasure seeing these knowledgeable people. Quick and easy service

Fantastic experience: Always helpful and know their stuff.

Positive experience: Great customer service

Fantastic experience: Where is the ps5

Fantastic experience: Everything was great

Negative experience: I wasn't greeted or helped by anyone which caused me to exit without purchasing items.

Fantastic experience: Who dont like game stop

Fantastic experience: My favorite game stop in the city they are very informed about the games

Positive experience: If you've been to 1 game stop, they're pretty much the same. Nothing wowed me, but I didn't expect anything to really do so.

Fantastic experience: Wonderful experience. I do not remember the employee's name, unfortunately, but he was quite helpful, and very nice. Had everything I was looking for. This location is recommended.

Fantastic experience: Very great service had a great conversation with the employees they are gamers.

Fantastic experience: Store Associate Zach gets ⭐⭐⭐⭐⭐ by himself!!! He went above and beyond the call of duty to rectify a simple mistake that he made. He put the wrong Nintendo Switch game in my fiancé and my bag. He called me and arranged to meet us at the Cheddar's restaurant nearby to exchange the game we actually bought with the game He accidentally put in the bag. Talk about AWESOME customer service!

Negative experience: Way over priced. Not the same experience as GameStop used to be. Store was clean.

Fantastic experience: Love the stock due to fundamentals

Positive experience: Not to crowded

Positive experience: Nice place to look around.

Negative experience: It's gamestop, you already know it's trash. On this visit they decided to have games on the shelf that they actually don't have any copies left of.

Positive experience: Well not of alot on hand items, maybe because of CHRIST-mas... idk.

Positive experience: Staff was friendly but everything we asked for was out of stock. Ended up buying what we wanted at Wal-Mart. And cheaper too.

Fantastic experience: Guy was super helpful super friendly and helped me make my purchase , good job guy

Negative experience: Horrible customer service. Walked in , looked around and left without even as much as a hello form any of the workers.

Fantastic experience: I'm not sure what the guy name was but he gave the best customer service. He made sure we new everything there was to know about the game and made sure we had some protection on it.

Positive experience: Good service during black Friday and COVID-19

Fantastic experience: Great holiday sales!

Positive experience: Good

Fantastic experience: Great place. Friendly staff

Fantastic experience: Love gamestop. I dont like what they give you for trade ins but the store itself is good.

Positive experience: Good place to buy games

Positive experience: They don't have xbox 360 headsets. Went to Walmart found 360/xbox one.

Fantastic experience: Always helpful people with very nice attitudes

Fantastic experience: Good overall items, love the atmosphere and staff is quick to answer any questions.

Fantastic experience: Great employees

Fantastic experience: Visited this location looking for a DS charger. They didn't have any in stock but took my name and number to let me know when some would arrive. Luca and Reed were SO helpful and didn't make me feel weird for looking for something "old" or "irrelevant." They also helped me get some games for the DS I can play when I get a charger. Thank you both for being really helpful and cool people.

Fantastic experience: Great prices.

Fantastic experience: Great service

Fantastic experience: Games and fun

Fantastic experience: This is a great place to stop and talk to people who genuinely care about gaming. You can ask questions about games and if they don't know they can usually get you an answer or point you towards a resource to help you find the answer. I think that they short change you considerably on trade in value but I guess you have to pay the bills and where else are you going to sell the stuff?

Negative experience: An old used copy of an xbox 360 game should never cost over $20.

Positive experience: Very helpful.

Negative experience: Unfriendly and rude people. Zero customer service. I won't be back

Positive experience: PRICES SUCK! But they have what I need

Fantastic experience: Best GameStop in the Chattanooga area!

Fantastic experience: They have GAMES!

Fantastic experience: The best deals on used games I know of. This is the best bang for your gaming buck. At the end of the day they do sell new games too. However, if you really play games you're not going to need or want the game after you beat it anyway. The accept trade in games for in store credit. The also got cool swag Rick and Morty ext.. If one games the one need's GameStop in your life.

Fantastic experience: Great place, very informative for the gamers