GameStop

Positive experience: Prepaid order took much longer than usual.

Negative experience: Not really why people have a hard time being honest or telling the truth? Placed an order for online for of course cards. As I was being told, "Sorry they are apart of an order that never closed out from earlier in the week"; I hear the other sales guy going, "its okay, the last 2 left and you are in store, we can cancel" JUST TELL ME THE TRUTH It's really not that difficult.

Positive experience: Sometimes it is cheaper to keep her. Online be over pricing for certain

Negative experience: Every time we go here we are treated with subpar- horrible service. Signs clearly shows a price for something, when I asked about the item was told that the sale is over, ok. Asked if the price was still going to be honored since the sign was still up, the employee goes on to call me a wannabe lawyer in front of my son. No explanation or anything, then tells the manager to deal with me. The manager has to tell him to go to the back to "chill out" and goes on to calmly explain to me the error. Still don't get the price that was clearly advertised, but not going to argue in front of my son. Will be spending my money anywhere else other than here

Fantastic experience: Games top in the steelyard. Lovely people and not too bad a wait

Negative experience: Worst store in Cleveland i recently brought a 800 dollar ps5 pro to only find out it wasn't a ps5 pro it was a used regular ps5 didn't come.with stand or any thing that it was supposed to come with I basically got a used system for the price of a brand new system tried to return for my money they said no I had to.file a dispute with my bank I need answers worst store ever DONT SHOP HERE THEY WILL SCAM YOU

Negative experience: Terrible company.

Fantastic experience: Good service. Nice employees.

Negative experience: Good evening, I am writing this just to report the staff that is serving this store. The person who serves is a tall white man with long hair, a beard and blond hair. He is a racist and abusive person. We asked him about the products and with his abusive, racist and discriminatory manner, he spoke badly to us and did not want to sell us anything. What's more, he told us to go buy something at another store. Please, I do not recommend coming to buy something at this store, not until they change staff.

Fantastic experience: Staff is so good very nice polite and there to help. Charlie is an amazing guy super friendly and always smiling. Great variety of items, offers and good prices.

Fantastic experience: I like GameStop

Negative experience: Employee working the shift on 6/11 at 1:00 PM should be fired. Came in for a return there were only two other customers and he just messed around the whole time. I waited for a hour to get help and was never been able to help. He was also rude to multiple people when I was in.

Negative experience: Sold a broken controller to my mother yesterday and today told me it would be 15 extra dollars to replace it with a cheaper controller.

Positive experience: Okay place for current games but prices are too high and there's not much in the way of retro games.

Negative experience: They helped me order a PlayStation portal and I ask the worker serve times did he put my apartment # on my shipping address they said yes. I had to chase down the mail man because my apartment # wasn’t put on my shipping address label.

Positive experience: My boys loves thing one

Negative experience: No one answers the phone ever!

Positive experience: Cool gamestop. I believe the employees make the store and this particular store they're pretty cool, knowledgeable and helpful.

Negative experience: The lazy employees of this store make shopping here a horrible experience. Especially the older chubby guy. Refused to do his job. Had a poor attitude. I called another store and was told this guy blatantly lied about being able to do my return

Fantastic experience: My item was ready and waiting. Didn't wait long to be attended to either

Negative experience: They hardly ever answer their phone. And after you drive all the way down there they EITHER DO NOT TAKE OR TRADE your merchandise.

Fantastic experience: The hardest precon to get this year .... big shootout to Esteban at the steelyard gamestop for putting the last one on hold for me thanks agin

Negative experience: I went to this location today and from the time I walked in the door the representative was extremely deceptive. I asked to purchase a preowned XBOX series X. He says sure there's a deal right now where you can get it for $436 with a pro membership. I said I dont want to subscribe to anything I just want to buy the console and the new NCAA game. He says the pro membership would be free (which I know is not true). He then says if you're buying the preowned one you have to buy the bundle with headphones for $39. I requested a manager because that made absolutely no sense to me. The assistant manager comes out to say I can do a pick up order online if I o my want to purchase the system without the bundle. I reiterated that they were making no sense. If there is a price listed on the console and its available to buy why would I be required to buy things I dont want or need to make the purchase. They then said I can always return it the next day. I reiterated that all I want to do is buy the console and game i came in for. We get to the checkout and he still attempted to add the extended warranty without my permission, thinking I wouldn't notice. At that point I just left and went a couple doors down to The exchange and was in and out in less than 10 minutes with exactly what I wanted and no extra hassles. I do not recommend anyone come here and if you do check your receipt!

Fantastic experience: I stopped in today with my 7 year old son. Both employees were absolutely awesome. My son was exploring this little store as if it were a megamart or arcade. When it calmed down I was able to ask alot of questions which both associates tag teamed with a vast amount of knowledge and patience. I learned alot. So definitely go to this location if you need gaming 101 instruction, or pleasant people to assist you.

Negative experience: Tried calling the store multiple times and they NEVER pick up their phone!

Positive experience: Friendly staff, pretty cool place.

Negative experience: Don't buy from the GameStop. Unless you pay for their premium service, they can lie to you and sell you any product and you won't be able to return it if you open it. They sold me headphones and told me they were for PC but once I got home they were not. When I came back they insist that I couldn't return them anymore. In other words, they lied to me to sell me a product and when I tried to use the product and realized it was the wrong thing, they would not take it back. Straight thievery. Literally, no shame in it.

Negative experience: Once again store is still closed at 11 30 am on sat and should be open at 10. Show up on time or update your hours. Also will never answer their phone. This location definitely hates money and potential customers!

Fantastic experience: HEY! Now that I got your attention, I wanna give a huuuugggggeee shoutout to Doug and Quincy on their huge ambitious Madden 15 midnight release! Super innovative to have Trent dressed up as count chocula, couldn’t even tell it was him! Once he said the code word I knew what was up and went back to my work. Once Ed broke that light fixture though I had to roll out, he never takes accountability for what he does

Negative experience: The worst customer service that I have ever experienced. Especially when you’re dropping $500+ on a new gaming console. Hey store manager is customer service ain’t your thing pick another life path.

Negative experience: Never answered the phone for 2 days

Negative experience: Hours are 10am to 9pm. Here @ Steelyard location and it’s past 10 am and store is closed. No one answers the phone. 10/13/23. Who is in charge, someone needs to be accountable for not opening shop on time.

Fantastic experience: This Gamestop location was cool enough to host the Resident Evil 20th Anniversary Tour where you could play the Virtual Reality Demo on the RE truck.

Fantastic experience: Had everything I needed, took care of me in a timely manner.

Negative experience: Waited for employee to get off phone politely next to the desk. After over 10 minutes when he finished, he helped the customer who just walked in and wanted to trade in ps2 and proceeded the long process of testing the system. I just wanted to make a quick purchase, was never acknowledged, and stood for another 15 minutes while he tested the machine before I left. I’ll shop at other GameStop’s, thanks for wasting my time.

Negative experience: So i buy a nintendo switch for kids last year(and me). I get a two year warranty. I go into today to collect on that and get a new system.... I ask for the gentleman who was on the store receipt (hoping process go smoother) and get told he is no longer employed at gamestop. I felt a bias against me throughout the rest of my encounter. I get told my serial numbers dont match up to my warranty.... Hmm ..... Estafon calls DM after his power trip of telling me he wont exchange it (at this point im asking for help because i know i bought it there and the receipts in my hands). . . and get told to escalate it throught customer service but the answer probably wont change. I ask why dude got fired and i get told he was stealing and multiple other things.. . Seem like a coincidence? Instead of helping me they act like im the guy they fired ... we'll see what happens . I see FRAUD written all over it GameStop, please do a inventory and serial number check and apoligize for calling me a liar .

Fantastic experience: Got a new/used remote.. off to play the game!

Negative experience: HOW HARD IS IT TO ANSWER THE PHONE ?!?!

Fantastic experience: Really good place

Negative experience: No one ever answers the phone there. Not once talked to anyone and I literally called 20 times back to back

Positive experience: I would give it 4 stars but man can ya'll answer the phone for Godsake what's the point of having one at all just annoying.

Negative experience: They never answer the phone. I paid 50 dollars for a game played it one time and now it only plays one section of the game.

Fantastic experience: Always solid experience. Corporate needs to stop treating employees like complete hell with only 1 staff member.

Negative experience: Did not have what I ordered.

Fantastic experience: The workes are nice good pricing and good quality items

Negative experience: They never answer their phone

Fantastic experience: Was looking for a gaming headset staff was real helpful

Fantastic experience: Very helpful and nice helped us get and learn how to down load the game

Fantastic experience: Rumor has it this place used to look like a natural disaster struck it, now I can officially say it’s one of the best places to get pizza, and that says a lot, I’m from New Jersey!

Fantastic experience: Found right what I was looking for

Fantastic experience: Friendly staff!. Always call me when new games come out!.

Negative experience: Overpriced.

Fantastic experience: One of the best GameStop's to go 2

Fantastic experience: Always helpful....and quick

Positive experience: Understaffed

Fantastic experience: I never have any issues at this gamestop. The staff are always friendly and helpful.

Fantastic experience: It was clean and well stocked. They where very knowledgeable, easy to talk to, and truly assisted us. Prices weren't bad either.

Fantastic experience: Good place for tipe games

Fantastic experience: Great staff, Always friendly an helpful

Fantastic experience: Lots of good stuff it kinda blew my mind, when I walked in, I have a passion for anime and nostalgic tv shows and there was alot of stuff in there that was awesome, not to mention all the tech they had.

Fantastic experience: Cool peeps!

Fantastic experience: I had a problem with my GameStop pro rewards account and Lydia fixed it right away and was very nice and professional. Great customer service at this store always!

Fantastic experience: Love this place

Fantastic experience: Great.helpful

Fantastic experience: Got a new shstemfor my grandba by

Fantastic experience: Always has what I need if not knows how to find it with out an attitude

Negative experience: Only have empty boxes false advertising

Negative experience: I called multiple times just get pricing on a system but they keep hanging up without answer the phone. This is very poor service.

Positive experience: They really didn't have much in stock

Fantastic experience: Staff was very helpful

Positive experience: Slow long line

Positive experience: Convenient but small location.. call before visiting to see if they have the merch you want.

Negative experience: They lady working didnt know anything about games, but keep talking like she did. When I told her about what I talked to the guy the day before on the phone and came into do. She told me she didn't know anything about it and I told her the guy name I talked to. She told me he most of been a Corporate mole. I'm like FTF? and just had to walkout.

Negative experience: Over priced

Fantastic experience: They were awesome to my grandson and me the guy with glasses kinda tall big guy, was great! Ty!!!

Fantastic experience: Always love the service in the gaming world

Fantastic experience: Very friendly and helpful staff

Negative experience: I wouldn't waste your time trying to call because I had 2 other gamestop call and had no luck and I called and just got put on hold and they didn't pick back up and I was on hold for 15 minutes and tried calling back and got put right back on hold again without answering any questions when I was trying to see if they had something in stock

Fantastic experience: Friendly staff. Even when busy. Doesnt mind me coming in everyday to see if they have the ps5!

Negative experience: I have a gamestop credit card and I know for a fact I have $800 left on it to spend but everytime I use it to purchase something online thru gamestop it denies it. So I go up there to see if they can help me because calling the gamestop holiness is useless they do not know how to fix problems its the same thing in the stores. So I had to use cash elsewhere to buy my kids Christmas gifts and thanks to gamestop my kid lost on a ps5. Thanks for nothing gamestop u guys really know what ur doing over there smh

Fantastic experience: I took my special needs brother in here on his birthday and all the staff members were very helpful, professional and treated him like a fully functioning human being as opposed to a special needs adult. They made him feel important, helped him find what he wanted and were sure to sign him up for his rewards card so that he could take full advantage of his birthday discount. I would most definitely recommend this store and it's staff members to others.

Fantastic experience: Justin was super helpful and answered all my son's questions regarding a new ps4 controller and pre ordering his game

Fantastic experience: Friendly atmosphere know a lot of good people there are very helpful very informative and they understand the common Man

Fantastic experience: Fantastic staff!! Went above and beyond to help me when 2 other Gamestop locations couldn't have cared less about my problem. Friendly, helpful service will keep me coming back to this specific location for sure!!

Negative experience: Same situation all GameStop and Game exchanges are in a crisis due to the pandemic and the protest...no merchandise

Negative experience: As I opened the door, I was given a palm forward hand and told no.... No entrance. With my 7 yr old son. Sign on door says 5 people max as the two associates are standing shoulder to shoulder . Guess you don't want our business.

Fantastic experience: Great store and location. Customer service was very helpful and knowledgable.Keep up the good work.

Fantastic experience: Another place for games

Fantastic experience: The people here are very friendly and helpful they helped my little boy find a game system that he liked and games as well

Fantastic experience: Good people

Fantastic experience: Great place friendly knowledgeable workers I go out of my way to go to this particular store

Fantastic experience: What works and what does not work with your machines

Fantastic experience: Hey Check Out Luis, He gone make sure he take care of you !!!!

Fantastic experience: Good people

Negative experience: Terrible service, was not greeted at all... then I had to find someone to ask about a memory card I needed and the rep said they didn't have it, but didnt offer to order one either... I said thank you to leave and she scoffed at me.. not a happy camper...

Positive experience: i love this place just i bought a controller and the right stick don't work

Fantastic experience: Excellent.

Negative experience: They don’t ever answer the phone

Fantastic experience: Only place to go for games at a good price

Fantastic experience: Went in there thinking I was going to play a certain version of Persona. The kind worker politely informed it was the fighting version. Thanks to his knowledge, I was able to get the game I was looking for. Having a great time playing Persona 5. Thank you!