GameStop

Fantastic experience: Great store and friendly staff!!

Negative experience: Seriously If you want a bad experience goto this store l, never greeted. Stood by the cabinet to purchase two collectibles and not once got asked if needed help just stood there… when I eventually bought something never once was I thanked just a simple “mmhmm” when I said thank you! Horrible experience..I was dealt with by Jason…seriously if you don’t like your job quit

Fantastic experience: Toni was very respectful, kind, and patient while doing my large trade in. She was able to balance processing the trade as well as helping other customers at the same time! :)

Negative experience: This location has the worst customer service out of all the locations. The employees were rude and disrespectful to me.

Negative experience: Wanted to return some games and asked if I was able to do cash back, would have considered taking store credit if the answer was no, but the middle aged bald dude (don’t know his name) was pretentious and had an attitude from the very first moment I walked in. The other employee was neutral and was trying to be helpful, but the old bald dude kept interrupting her (when neither of us asked him for help and he was sitting down on a chair several feet away). Bald dude also kept making remarks about how one of the games I was trying to trade in was “the worst in the franchise” as if that, or his opinion, mattered when I was trying to make a transaction. He also wrongfully claimed Mass Effect: Andromeda to be remastered when it is not, it is backwards compatible, and claimed that the Star Wars: Battlefront 2 servers had been shut down when they are still active on both console and PC. Wouldn’t recommend doing business here with employees who have bad attitudes and lack product knowledge.

Fantastic experience: Polite employees.

Fantastic experience: Employees know their stuff when it comes to gaming. They provided a friendly and low key chill atmosphere for all ages to feel welcomed. No, negative attitudes here. Customers and Staff all smiling I thought to myself , that's how it supposed to be. Great Job and Great Team of employees.

Negative experience: There are so many bad things I can say about this place but I won't waste my time. Awful customer service. DO NOT shop here! P.S. How is it possible all the good GameStops around me closed and this one stays open? Ridiculous...

Negative experience: Who is here with whom

Negative experience: I placed an order with my mom on January 11 in store to have it shipped to my house it was supposed to come Wednesday buw now its coming maybe today or tomorrow so frustrating

Fantastic experience: This gamestop is the best, great workers looking out for you. I go out of my way to come here. Very satisfied.

Negative experience: One heavy set woman employee with glasses who was working today, November 26, 2025 @ 5:15pm was very unpleasant. Deliberately skipped a person in line to help the person behind him. Had an attitude the entire time. The other male employee added a star for me because he was so kind and helpful!

Negative experience: Poor customer service. I won’t write a long review. Too many bad experiences. Rude cashiers

Negative experience: Bought a game earlier. When I got home, I saw ‘Yolanda’ charged me an extra 15$ for a membership I did not agree to join. I called the store, and they agreed to fix everything if I came back… But when I drove back, that’s not what happened. Instead, Yolanda decides to argue about how she did me a favor by charging me without consent, and tries to lecture me on the perks of membership. I tell her I’m not interested in any of it, she then refuses to refund me. I’ve been to many Gamestops, and none have tried to pull a shady move like this before.

Fantastic experience: Game stop is a to-good well co organized store with great fun items .

Fantastic experience: Incredible customer service. All of the staff are wonderful and deserve raises.

Fantastic experience: Came in for the buy two action figures get a comic book free promotion, Ian pointed me to the section and showed me the book even too. 10/10

Negative experience: The manager Ian was rude and not helpful at all. I waited 30 minutes cause they couldn’t find the promo policy for a free comic book. I called the day before and was told different information. Bad experience overall and I would choose a different GameStop. Not welcoming at all. I left without getting the FREE comic book

Fantastic experience: Shoutout to Yolanda who helped not only my best friend out but myself out today for the Switch 2 launch. Much appreciated! Hard working and honest. Thank you!

Fantastic experience: I’ve been here a couple times and it’s always a good experience. Employees are attentive and kind especially Ian. Answers questions with kindness and patience and by far one of the nicest GameStop employees I’ve encountered. Store should hang to him at all costs 5/5

Positive experience: Good place. Not my favorite. Associates seem disinterested at times

Negative experience: This location needs to get their Pokemon card drops more organized! You have people lined up at all entrances and then security doest do much! Assign one specific door entrance because then you have people cutting the like and letting buildAbear employees cut the line because they're employees!

Fantastic experience: U know even though I miss the old staff at this GameStop location I love the new staff especially Daniel he even helped me find the shirt I was looking for today u made my day a lot better man thanks for that man u deserve a raise man especially Yolanda she was awesome today u both were amazing 5 stars for this location

Fantastic experience: Yes it is a game stop

Negative experience: Company has gone down hill like crazy.

Fantastic experience: The best customer experience ! Daniel was courteous , knowledgeable and super friendly. Helped me with a trade , no issues . The experience was so positive , I went and bought more stuff for Xmas . Will be going there from now on , because I know I’ll be treated well. Thank you !

Positive experience: The guy answering the phone need to work on customer service and support. But I love GameStop and the store!

Fantastic experience: Best game Stop. In Town

Positive experience: Decently large GameStop but everything was spread out so I didn’t feel like they had more items in stock. Pretty average selection of games and Popculture nicknacks compared to other GameStop’s. I didn’t have any interaction with the staff, they didn’t seem overly friendly or concerned about customer service but I would say that’s on par for GameStop. Overall very average.

Fantastic experience: Super friendly staff with a great deal of video game knowledge. Had a good chat that was unfortunately cut short (due to other obligations), but I was glad I took the time to stop in.

Negative experience: The way gamestop is removing classic videogames and modernizing it by taking stuff out has pushed me away from walking in.

Negative experience: Theres no retro section anymore. If you want to see what selection of retro games they have, you have to ask an employee who then has to either list off and pull out any game youre interested in, or print off a list for you to look at. all the other stores in the area have a case showing off their older games. what happened to this store?? really disappointing.

Negative experience: I walk talking with one of the employees when the manager came over and instantly started selling me on the ps5 while i was in the middle of talking with his employee. it was really rude how he had just interrupted and then wouldnt take no for an answer.

Negative experience: this store was a lot more lively when the girls were still around. there was a girl with long, brown hair with the loveliest humor, and another girl with long blonde hair that was just the sweetest. now the store is ran entirely by men that have no interest in what they're selling, and create an uncomfortable environment to hang around in. you can no longer have a genuine conversation with the new people, with the old girls it felt like you could really connect to them.

Negative experience: the store manager, jewel, is almost constantly on a call through the earphone in his ear. it's also super uncomfortable when he yells greetings across the store, and gives you no time to shop before coming up to you and pestering you about help. i know his job is to help, but i've barely been through the door and im already being bothered. im usually a frequent shopper in the fox valley mall, but seeing him in the stores deters me from gamestop entirely.

Negative experience: Always closing early for no reason!!

Negative experience: Came by at 4pm there was a sign posted on break be back at 430pm returned around 5 employee was already telling people he was closing soon should be open until 6pm!!!

Fantastic experience: Excelente atención

Fantastic experience: It's a big and spacey GameStop store where there's a lot of games and collectibles to buy. Would come here again if I got the chance to.

Fantastic experience: Lee had great customer service and helped me find what I was looking for.

Negative experience: Sign is always up saying back in 30 on break. Been 40 and were still waiting!? Get it together

Fantastic experience: Like looking at games and other stuff they have in the store

Fantastic experience: You people are crazy. The workers here are always so nice.

Fantastic experience: Great service. Hope they stay in business.

Fantastic experience: Exelente

Negative experience: Purchased a controller I was super excited and opened it up in the car to find out it was used and had scratches. The manager said she couldn't do anything because I didn't buy the warranty. I literally bought it an hour ago. I paid for a new controller not a beat up one.

Fantastic experience: They were able to find a copy of a game every other game stop was out of!

Negative experience: Ordered a pair of controllers for pickup, drove 40 minutes as it SAID online they had them, only to get to the store and they did not. Then was told it will take over two weeks to refund the money? Horrible experience

Negative experience: I had to walk out last night the smell was so bad. I'm sorry, being a gamer is no excuse for poor hygiene and the employee that walked past me was so rank I got nauseous. All I wanted was a Pokémon game for my kid and instead I got punched in the nose by the employee's B.O. Seriously yall, Take. A. Bath.

Negative experience: This GameStop used to be great. I remember shopping here frequently when our kids were small. The store was always clean, and the staff was friendly and helpful. Fast forward to present day. This location is a shell of what it used to be. It smelled so bad inside that my wife walked out immediately. I tried to stay and look around but the stench and gross floors ushered me out as well. The staff seemed indifferent. Other GameStop locations in the area are much, much better.

Fantastic experience: They actually had a ps5, great service.

Positive experience: Loved it but when I asked for my code for 5 dollars off like I usually get for my Xbox code they told me they can't do that which I was kinda little upset it add balance I went to a game stop in Arizona they had no problem doing that

Positive experience: Hehe, I usually stop in while the family shops and I feel bad for the staff that work there. They seem pretty miserable and don't really interact with customers unless they ring you out. I've been to other GameStop and usually get greet you and this opens up the dialogue to help with finding a game or let me know upcoming titles and preorder goods. Video game inventory is pretty poor. Can't say I recommend stopping in unless you need to kill time and that's up for debate.

Fantastic experience: Very helpful staff.

Positive experience: It's fine.

Fantastic experience: Bien

Negative experience: Needed my address, name, phone number, and email to buy a $30 box of cards.

Positive experience: Was looking for a Rubics Cube and found just what I was looking for!

Fantastic experience: I was only going for one thing and they had it

Fantastic experience: Very clean and good selection of items

Fantastic experience: I love gamestop nuff said!

Positive experience: Variety of items. Employees actually nice

Positive experience: It c ool to llok at different games bought something for my kid for christmas

Fantastic experience: Very friendly and knowledgeable staff. The store looked pretty well picked through a frw fays before Christmasz but they helped me find what I needed!

Fantastic experience: Very helpful & friendly staff, looking for the un-find-able for Xmas they tried as best as could be done

Fantastic experience: Very organized and the staff was efficient at processing customer orders. I would definitely return to this location. Everyone was friendly and helpful.

Fantastic experience: Good food

Positive experience: The snorlax looks like its in pain

Fantastic experience: Great customer service

Fantastic experience: This store makes my son happy and they have a very friendly staff that have a lot of patience w their customers

Fantastic experience: Encontré los juegos que buscaba y accesorios

Fantastic experience: Cheaper than Mexico's

Positive experience:

Fantastic experience: Asked questions and got great answers. Great place for all my gaming needs.

Negative experience: Huge store, which would be great, but couldn't go in. ? As some other stores have started requiring masks on again, they have reposted their signs. At time of visit, this store had a piece of paper that someone scribbled with sharpie, something about masks?? Then the one staff with mask on, behind plexiglass, 30ft away is saying something about Masks required. ? There were zero customers in store. Other stores in the mall, that required masks, had clear signs pointing that out. Was shocked by Gamestop, as were others that were turned away.

Fantastic experience: Great

Fantastic experience: Great service and awesome staff

Positive experience: Friendly service

Fantastic experience: Hannah was so kind! She showed me keyboards from the back and told me other game stops where to get the game i was looking for! Love her.

Fantastic experience: Friendly employees, that we're very helpful.

Fantastic experience: buena tienda para los gamers trae de todo funkos juegos consolas piezas paa armar tu pc la verda demasiado bien

Positive experience: Wish I could get stuff but it is a luxury to go there

Fantastic experience: Staff super friendly and helpful

Positive experience: Need more collectables

Fantastic experience: Large store with lots of toys, computer parts, video games

Positive experience: Overall good store overpriced tho for pre owned

Positive experience: I mean, it's a Gamestop

Fantastic experience: best place to get gaming things

Fantastic experience: Checking out the things that they have and to see If they had new games

Positive experience: Este es un buen sitio para los amantes de la buena lectura esta repleto de libros desde cocina historia,cultura en fin encuentras de todo tipo de lectura.ME GUSTA MUCHO

Fantastic experience: Super great prices!

Positive experience: They gave me $150 for my Brand New Nintendo Switch....

Positive experience: This GameStop doesn't have the selection it once did. Here you can find only the latest and most popular games and accessories, but nothing else. They have also shifted more towards merchandise, which isn't a bad thing, but the store has a lot of empty space that I'm surprised they aren't utilizing.

Fantastic experience: Kerry is hands down one of the best store leaders I've ever encountered in 7 yrs of coming to gamestop!! He went above and beyond to help me and my son get our Nintendo switch! I wanna publicly say thank you so much and you won us back as loyal customers to gamestop! #forevergrateful

Fantastic experience: Great store and very well run.

Fantastic experience: The staff is great and wide selection.

Fantastic experience: staff is always very friendly and helpful!! always willing to answer questions!

Fantastic experience: Very informative employees. Game selection is top notch

Fantastic experience: This has always been my favorite place to shop. Very sad that the one nearest me closed down

Positive experience: If you like video games