GameStop

Experiencia negativa: Was told false information that not only wasted my time but charged me more than the price that was told to me, I was told I should received a discount not only on membership but a game and was still charged full price on top of other preorders for other titles I didn't not ask for, very upset needs new or better Management/employees go to another retailer or location if you'd like better service. This isn't the first hap I or friends of mine experienced but felt like I wanted to give them benefit of the doubt for it to lead to another disappointment, waste of time and money I DONT recommend coming to GameStop or at least choose a different location than this one.

Experiencia negativa: I visited GameStop today to grade some PSA cards and Crystal was working alone. Right away, the employee gave me an attitude and seemed unwilling to assist. She told me it was “up to me to do everything,” but I’m not sure what that means or how to complete the process myself. I specifically asked for Phil because he’s familiar with the process and has helped me with this successfully in the past. I’m frustrated that instead of helping customers get what they need, some employees make the process more difficult. Going forward, I’ll only request Phil’s assistance. The employee I dealt with today (the one with blue hair) had the worst attitude I’ve encountered there. Thank you for looking into this—I’ve always appreciated the help from certain staff members like Phil, and I’d like to continue being a customer.just not with her attitude!!!

Experiencia negativa: The blonde guy is always passive aggressively rude. I can’t even shop in peace without him breathing down my neck as if I’m going to steal something. If you have any questions just know they will be smart and made to make you feel silly for even asking.

Experiencia fantástica: This place is great!! I’ve been shopping here for years and the service is amazing!!

Experiencia fantástica: My favorite game stop

Experiencia fantástica: Very helpful staff. Thanks guy and gal

Experiencia fantástica: GameStop came through for me today. Staff was cool and actually knew about the games I was asking about. Store was clean, everything easy to find, and they had a good mix of new and used titles. Solid spot for any gamer

Experiencia negativa: Awful rude people

Experiencia fantástica: Great place and the staff is hit or miss there nice and mean 50/50 and but I’ll still advise order from amazon

Experiencia positiva: All your gaming needs.

Experiencia negativa: I went to this GameStop a few months ago and purchased Shadow of War while I was taking a short vacation to Detroit. Today I finally had some time to open the game and play it. My game finishes downloading and Lord behold it's Shadow of Mordor. The game I didn't purchase and the game I already have. Come on GameStop. Y'all just lost a customer from this mistake. Beyond upset and disappointed.

Experiencia fantástica: Technology it's ok

Experiencia negativa: Went in for a switch 2 and I got attitude for not wanting a warranty. I guess warranty and membership sales is GameStop's business model now, but don't make your customers feel awkward because you don't want a warranty for a product that already has a manufacturer warranty...or a membership for a store that they visit once every 10 years.

Experiencia negativa: very bad customer service , the man was very rude and confusing ,they should hire new employees

Experiencia fantástica: Great customer service and love the people

Experiencia fantástica: Diamond in disguise! They’ll literally have a hidden gem you’re looking for with great staff to service you.

Experiencia negativa: ANSWER YOUR GOD DAMN PHONES

Experiencia negativa: They're supposed to call you when your pre-order is ready. Never got a call, and they won't answer the phone. Even had another gamestop location to call on my behalf, and they didn't answer for them either. Don't waste your time on this store location. The other once in the area are way better.

Experiencia fantástica: Great service

Experiencia negativa: I came in to buy a game and she told me I need ID, im literally a 39 year old women lol I just went ahead and.order the game to my house.

Experiencia fantástica: I've been dealing with this game.Stop since two thousand and eight and then they've always willing to help you find what you're looking for or if you can't find it help ship it to your house

Experiencia negativa: The him/her at the counter was very rude and walked away after I asked for a controller. Guess this is how amazon takes over.

Experiencia fantástica: They always have what I am looking for.

Experiencia fantástica: The blonde gentleman that helped us to say afternoon was amazing and was a great help on selling us a Nintendo switch dock that guy needs a raise He's great with customers and made the experience to where I'm going to come back.. Thank you GameStop..

Experiencia fantástica: Great deals

Experiencia negativa: Bought something from this place and it hasn't even been 13 days and the guy the manager wouldn't let me exchange it for something else for the same price..#Prejudiceness

Experiencia negativa: It's sad that a customer knows more about trade ins and deals than the assistant store manager (Crystal) i went in to trade some stuff in and first of all she did not want to accept anything. Telling me she has to take a bunch of the trade in credit because there was a scratch on the console. That's only the beginning. I asked her if I would he able to buy a quest 3 with my trade credit online and pick it up so i can save $25. She said no it's only for in store. So I said I'll just go to another gamestop. I went to the 13 mile and gratiot store and the guys over there had no issues at all. Traded everything in without an issue. Also when I go my trade in card I used it only to buy the quest 3 so the assistant manager has no clue about anything at gamestop. I hope this gets to corporate because now I had to go through all this hassle just because she didn't know her own company's policies.

Experiencia negativa: I totally forgot about this. But when Tears of the Kingdom released. They I did not receive my preorder bonus. They told me they only had a limited amount of them. This was the last straw. I have not spent money at gamestop since then. They owe me 2 years of game informer magazines as well that I will never see.

Experiencia fantástica: Got Batman Arkham Origin here, Great game and Great story!

Experiencia positiva: GameStop has, games. You buy them, you play them, you keep or sell them. Question is are you playing the games from GameStop? Or, is GameStop playing you? Usually you find better digital deals in the your respective consoles virtual store.

Experiencia negativa: Terrible customer service. Brand new unopened game bought 3 weeks ago wouldn't even exchange for a different gsme. Didn't even try to help at all

Experiencia negativa: They weren’t closed they had 10 minutes left but they locked the door on me

Experiencia negativa: $57 for a used ps4 controller..wow

Experiencia negativa: I never leave reviews but I don’t know why anyone would go to this location the guy working today 6/6/24 was rude and pushy I needed a xbox hard drive and when i told him it was for my series s he said “ I don't know why you or anyone would buy one that it was a bogus product” due to having to transfer games and almost wouldn't sell it to me and tried to push a $180 one on me because he personally did not like the one I wanted then when I said its okay it’s only because call of duty is a big file he said “those games are not good and not allowed in my house because if a kid breaks his controller he will shove a switch controller up their *** ” rude and unprofessional makes sense why nobody shops in store anymore

Experiencia fantástica: Great customer service skills!

Experiencia negativa: Worker lied to me and told me a certain game wasn’t available on the Xbox console. So i bought the game for another console in anticipation of buying the console afterward. Turns out, the game is available on Xbox after all. Why would he lie to try and make a console sale?? Smh Horrible service! Never come to this location.

Experiencia negativa: Worst service ever. The lady was rude and didn't care about anything but her lunch break.

Experiencia fantástica: Cool, got everything you need.

Experiencia fantástica: Always super friendly staff.

Experiencia fantástica: I love this place because of the guy with the ocarina. I love him. Please don't let gamestop go bye bye

Experiencia fantástica: I know 5 stars is a big deal, but the team at GameStop in the 11 & Hoover Plaza deserves it. Both Max and Anthony were not only polite, friendly and patient with me and my little one who’s on the spectrum, but they worked with us to make sure we were getting the best deal possible - to me, that exemplified true customer service. I also enjoyed conversing with them. Thanks, Max & Anthony - you guys are great!!!

Experiencia negativa: Never answers the phone

Experiencia negativa: They never answer the phone I literally stood there and watched them ignore the calls dude said they don't pay me to answer the phone

Experiencia negativa: Rood staff that down plays you if you don't like the same games as them I don't care about your shuning process get a different job if you don't know how to talk jerks

Experiencia fantástica: Their phone is broken if you try calling, but otherwise I had a good time in there, the clerk was cool and he got me what I needed and talked to me about different things, good experience, and I'm thinking of applying here soon!

Experiencia fantástica: They are always so helpful when you go in. My kiddos favorite place lol

Experiencia fantástica: Max is the best! My son wanted a Roblox robux card for his birthday. I had no clue how to go about getting that for him. Max explained it to me and even offered to help me redeem it if I couldn't figure it out. I mean how many employees anywhere offer that kind of help? I know I don't run into that ever. Thank you Max for not making me feel like an idiot and being so helpful and kind. You are awesome!

Experiencia positiva: Friendly staff

Experiencia negativa: I pre-ordered Zelda Tears of the kingdom. When I asked about my pre-order bonus I was told that it was while supplies last, so I did not recieve one. I did not receive that information upon purchasing. I did not even have a chance to get the preorder bonus because the midnight release was announced only one day before the release date. I had to work, there was no way a working person could show up to that. I also asked for the new TOTK pro controller, which they were also out of stock. The lady said they had only 7 of them total. What is gamestop even thinking? Only seven of the new controllers on game launch? Also the lady cashing me out was telling me about how her ex fiance was first in line for the midnight release, so she had a bad day. I dont know what that was about. I should be playing Zelda, not writing this review because I want gamestop to do better.

Experiencia positiva: Very helpful employees.

Experiencia negativa: Terrible service, even worse return policy. My son bought a used game; returned it a week later, 7 days to the date of purchachase. The game was defective and malfunctioning. All I wanted was a exchange for the exact same game. I was given a very hard time because I didn't have the receipt. The kicker was we even paid extra for the warranty It's very clear why the company is decline. Save your time and money and go to disc replay.

Experiencia fantástica: Staff is Always helpful and knowledgeable of everything when I go to this game stop

Experiencia fantástica: The staff was Amazingly nice and relatable to the teens with the game choices! I will definitely be back for more games for my teen!

Experiencia fantástica: One stop showing. For er's.

Experiencia fantástica: Josh Janeway is amazing! Very knowledgeable and patient! Promote Now!

Experiencia fantástica: Very good service and nice selection of used games. Special shout out to Emily ❤ Extremely nice young lady and was also very helpful. She truly makes you feel welcomed and like a person, rather than just some random customer.

Experiencia negativa: Pre-ordered NBA2K23 and they didn't even have my copy when I went to pick up on release day. Never going to GameStop again ✌

Experiencia fantástica: Best gamestop around metro detroit area the staff is one big family the store is constantly kept clean and the positive attitude is contagious amazing job giys.

Experiencia negativa: When you see a STORE MANAGER hiding the chase funkos that were in plain view after you ask if they had any. Pretty shady and don't recommend hunting for funkos here. The place is a joke

Experiencia fantástica: Had everything I wanted

Experiencia positiva: I spent 15 minutes in the store being reassured by a manager and an associate that the $400 wheel I was purchasing could be returned no questions asked within 30 days as long as it was not broke. I asked if it would be refunded back to my card or if I had to exchange. They said it would be refunded. I went to return it after one time use and they said, "sorry, exchanges only. You should have read the bottom of the receipt." Fotunately I talked to a different manager and they were understanding and refunded me still. Thank you!

Experiencia fantástica: Friendliest staff of any Gamestop I've ever visited... which is a LOT of them. Very knowledgeable about pretty much every game we're ever interested in. PJ is da man!!

Experiencia fantástica: Super nice staff and very clean store!

Experiencia positiva: The worker were very helpful. Let me know exactly what I needed.

Experiencia fantástica: The game stop Associate was very friendly & knowledgeable

Experiencia fantástica: Friendly and very helpful. The best store.

Experiencia negativa: They NEVER answer the phone.

Experiencia negativa: I called and asked if they had a specific game. They said that they had it. I drive all the way down there and then he realizes they don't have it after all. How hard is it to check to see if they have a game in stock?

Experiencia positiva: Nice location. Friendly staff. Only issue is they strictly enforce masks which is fine, but one of their workers doesn't wear one at all.

Experiencia fantástica: Exactly as it should be. The guy has Mario and nes controller tattoos. Perfect!

Experiencia negativa: Always overpriced. I bought games from here and seen them on online stores for less than half of what gamestop asks. Check online before buying games.

Experiencia fantástica: Helpful knowledgeable staff.

Experiencia negativa: Don't go on line shopping they will shipp u a broken system and when u call to get a costumer satisfaction we will give u a return in 3 to 5 business days or get another one shipped out to u why cant I bring in the bad system and out with a good one nice to know my money doesn't matter to u but with out costumers how do u pay employees Well I know how we used to deal with that is boycott

Experiencia positiva: Friendly staff and nice selection of products. If something isn't available staff is more than helpful.

Experiencia positiva: Very knowledgeable and fast

Experiencia negativa: Pretty okay but they almost never answer the phone

Experiencia positiva: The store was lightly stocked and the clerk was a little aggressive about his political stances

Experiencia fantástica: They're always super nice and helpful here. They only let a few people in the store at once due to corona so you might have to wait outside for minute. But totally worth it.

Experiencia fantástica: The gentleman who helped me (Philip) was a great help, he was honest and informative.

Experiencia fantástica: Bought so much since they actually had them in stock. They employees knew about the games they had real knowledge. Friendly.

Experiencia fantástica: Good deals

Experiencia fantástica: I love going 4 my games an there is an awesome staff

Experiencia fantástica: Very helpful with great deals going on now.

Experiencia fantástica: Tammy and PJ are the BEST!

Experiencia negativa: Does not answer their phone

Experiencia positiva: Would be really nice if when a customer is trying to ask two separate questions could ask those questions. Without being interrupted with the same answer to the first question.

Experiencia negativa: Wow how rude can management be. What a beeeee otch. Got no time for anyone. What do you need? Now get out.

Experiencia negativa: Manager is awkward and rude, employees are great tho

Experiencia positiva: They have good deals and fair pricing !!

Experiencia fantástica: Great location, huge selection, one of their bigger stores but, still kinda small as all Gamestops are.

Experiencia negativa: Please close this location. Stain on the brand. Couldn’t find a rider staff if I tried.

Experiencia fantástica: The staff member that assisted us was extremely helpful, and upsold me a baby yoda hoodie.

Experiencia positiva: It's ok it's never busy.

Experiencia fantástica: Great prices and friendly staff

Experiencia fantástica: In and out. Quick service and no subscription pressure. Very friendly.

Experiencia fantástica: Number 1

Experiencia positiva: Raising the review on this compared to my previous lower one. The staff here has been much more helpful and pleasant recently. Prices have been pretty decent on some of the items I have purchased around the most recent holiday season. Definite improvement in the last 2 years.

Experiencia fantástica: Philip was very helpful he knew the games he was talkin about help me get a couple good ones great place

Experiencia fantástica: Best store i dont go anywhere else

Experiencia fantástica: Good friendly service