Dial Up Games

Experiencia negativa: Paid to get my remote repaired. It wasn’t

Experiencia fantástica: This place is nostalgic and such a great environment! The store offers a 7 day warranty which is really reassuring! Everything was priced reasonably. I appreciate all the knowledge the owner has with everything that is in the store. You can tell this isn’t business, but a passion someone has.

Experiencia negativa: Bought some games from them today, didn't work brought them in to get a refund. Got told they do no cash refunds (even though I bought with a card), got insulted at by the cashier who dug out a Xbox 360 to try and refuse me a refund, and then said that I should bring my system to them. Their "warranty return" is only for replacing the disc or fixing it, which wasn't explained to me that way. Guy gave me an attitude the whole time and even swore at me on my way out, which I had to circle back into the store to ask if I heard him right and then he said "have a nice day" Having to file a fraud dispute with my bank and file a complaint with the state. Do not shop here.

Experiencia fantástica: My son loves this place a whole lot of games I didnt imagen I would ever see again too

Experiencia positiva: New owners but the same prices and nice new layout

Experiencia fantástica: It was fast, efficient, easy, and the people there are super nice and helpful! I just needed an Xbox 360 controller, and they had a ton! It was refurbished, felt new, and for a great price!

Experiencia fantástica: Great experience!

Experiencia positiva: Had a wide variety of products. Prices were a little high for some things, and one of the employees made me a little uncomfortable.

Experiencia fantástica: I absolutely LOVE this place! I can almost always find exactly what I’m looking for—whether it’s PlayStation or Nintendo games, movies, consoles, controllers, or accessories. The selection is great, but what really sets this place apart is the staff. Everyone is friendly and helpful, and Clay, in particular, is a big reason I keep coming back. I’ve brought in several consoles to be checked out, and Clay is always honest and straightforward. He never tries to upsell or push things you don’t need—just genuine help from someone who clearly knows and loves this stuff. I’ve also had discs resurfaced here and brought in games that weren’t working right, and every time, he’s been able to help me out. This is hands down my go-to spot for anything gaming-related. I’ll definitely be back—and if you haven’t checked this place out yet, you should!

Experiencia fantástica: The guys here are amazing! No only are they friendly but they are super knowledgeable and price their items at a great deal! Only game shop I will go to.

Experiencia negativa: Sold me a copy of Pokemon XD at the price of a functioning game. Turns out the disc is too scratched to read. Emailed support and got nothing. Buyer beware.

Experiencia negativa: Liked it when I was here the first time. Swung by today to grab something and they were closed, despite online + door saying they should be open.

Experiencia fantástica: Vinny great guy lots of games back open as of 4/22

Experiencia fantástica: I've had nothing but great experiences here with Dial Up. From sparking my comic book bug back into action, knowledge of products, inventory, and service. They've been nothing short of fantastic. Thank you guys for being you :)

Experiencia negativa: Sold me a 60$ Wii with one off-brand controller and no other parts for $120. Nice people who work there sure but it's obvious with the new owners, the main practice of fleecing the 'unaware' in the gaming community is still there. Also they hide stock in the back including more popular and sought after games. Shady, shady, shady.

Experiencia positiva: Knowledgeable and attentive staff who were very friendly to me and my family.

Experiencia negativa: Twice they have sold broken electronics. They claim they test everything. Idk how you test something with the gold pins for the video output being completly bent and say it works. Shady buisness.

Experiencia fantástica: I never leave reviews, but I felt I needed to this time. I haven’t been to The Gameroom in years on account of the incredibly rude staff and how gross and disorganized the place was. But was told it’s now under new ownership and way better. So I checked it out. The difference is like night and day! It no longer looks like a dirty pawn shop run by rude creeps. Now the place is clean, organized, and the staff are kind, polite, and very helpful. They didn’t talk down to me and treat me like I’m not a “real” gamer because I’m a woman (old staff did this). Prices were great and I was able to find last minute gifts for some of my gaming friends and a beautiful, black-label Metal Gear Solid on PS1 for me. Thank you Dial Up Games, you’ve made a very happy customer that will be returning!

Experiencia fantástica: Love this place! The staff are super friendly and their customer service is great. I was looking for a copy of Wii sports, but it wasn’t in stock, so a staff member looked through their back-stock and found one for me!

Experiencia fantástica: I absolutely enjoyed my experience there! Fantastic customer service! They helped me and my brother out and we got what we wanted. I will definitely go there again.

Experiencia positiva: Enjoy their used game and movie sections.

Experiencia fantástica: Very cool place, great customer service i got a few CDs and Nintendogs for my DS

Experiencia fantástica: They have just about everything, and is a must hit stop in Nebraska!

Experiencia fantástica: Incredible experience at this store. Employees are very knowledgeable on everything in the store. I asked for an obscure game for my ps2 and the employee went in the back and found the disc for me! Will absolutely be back.

Experiencia fantástica: Every one was nice good help good games and can tell you to come back if they do not have it it was nice to see a bunch of consoles and has movies.

Experiencia negativa: I'm starting to think your guys's phone number is literally for show Called my hometown lincoln once Someone. Was there just didn't pick up hung me up right away. Even called their omaha location same thing I used to come In there every day of the week now I don't because it's a complete clown show.

Experiencia negativa: Super nice people at the counter but horrible service as far as what they did! My son’s PS5 worked but he was afraid of smoke damage due to a fire. They cleaned it and charged a small amount, brought it home and it didn’t work! Brought it back in, found some inside power issue; said they’d call him and never did; claimed the part was coming from China and they’d call when in but didn’t. A month later I go to get it and lo and behold it’s fixed ( no call placed to my son) paid $170 and he tried it and it’s still not fixed! Brought it back in; said they’d call us both if it got fixed; no call!! Son went to go pick it up since he was in town and by golly, it’s not fixable! The mother board was blown! Hmmm. I’m having to dispute my $170 I put on my card. Small businesses like this we like to patronize. Not this one. Don’t bring a machine to get repaired there. It’ll get ruined and you’ll get the runaround

Experiencia negativa: Bought a controller. Went back home and it didn’t work. Game back the next day and the guy claims he didn’t sell me that controller. I bought a few games from them and wanted to buy more only for them to scam me like that

Experiencia fantástica: Brought my Xbox in for repairs. Whole crew there was absolutely fantastic. Would recommend to any gamer in Lincoln.

Experiencia fantástica: Me and my foster kids went to the Game Room to get some DS games. We got a lot of games for $30! 2 of the games didn’t work properly. We returned them before the 7 day return policy. We got more store credit than expected! We will definitely be repeat customers. Thanks to everyone working there!

Experiencia negativa: Spent 50 bucks for an old game. There was a scratch and was told I had 7 days to return if it didn't work. Came in because it didn't work and get told they would switch it out. He clearly just returned the original disk after buffing it. No idea why I said id take in-store credit. You guys tried buffing it 3 times when I bought it. Congrats that's the last money you'll get from me. I go out of my way to fund places like this but not anymore.

Experiencia fantástica: Dial Up Gaming is flipping amazing. There was a mistake on my order and they wouldn't be able to fulfill it for a couple days. The OWNER offered to drive to Omaha the next morning to make it right. Long story short, between the owner and the employee working they went absolutely above and beyond what they needed to do in the next 40 mins to make things right today. Not two days from now, not 14 hours from now, 40 mins. Just outstanding commitment to making sure I got what I payed for.

Experiencia negativa: Shady as heck. Bought hardware here that didn't work and returned it. Store would not refund the sales tax I paid, which is illegal

Experiencia negativa: I tried to return the items that I bought,($41) and he wouldn't take them from me but he proceeded to take the Nintendo DS Lite off my hands for $3

Experiencia negativa: Just tried to sell some DVDs like normal to build some credit up and they just said no we don't want them, then when I wanted to return the game I just bought I was informed they only do credit back if it's defective, so no way to get my money back and I can't trade for new games either even for a dollar. Also they undercut the number of DVDs I traded in by 3. Then when I called to ask about it they hung up on me. I called back again just and they said we can say no and have no obligation to help you. Nice

Experiencia fantástica: They quickly found what I was looking for, and I got a Blu-ray/DVD combo for only $14.

Experiencia negativa: Would not recommend their prices are not nearly close to market prices, they sold me a broken crontroller and the employees were just unpleasant with one keep making remarks on how wants to “not be in this world anymore” “my days never going great” and more terrible experiences

Experiencia fantástica: I had ordered a psp 1000 for my brothers Christmas gift. It came in great shape . I am excited to see his reaction when he opens his gift!!

Experiencia fantástica: Friendly and helpful staff. Good selection of games and wares. I was surprised to find crisis core for Nintendo switch pretty cheap, so I snagged it. One of my favorite game stores in town 10/10*

Experiencia fantástica: Very helpful staff and fair pricing for new and old games. Nice place with plenty of options depending on what device you have. They sell hardware too so if you want to play guitar hero, stop by and grab a guitar controller. They also buy if you are looking to sell some older games so that someone else can enjoy them as well. Hope this is helpful :)

Experiencia negativa: Worst employees ever Cody was nothing but rude!!! Ebay your games they will protect you from junk sales.. employees stand around talking while customers line up to buy stuff all looking at eachother like really... Ebay your used games!!!!

Experiencia negativa: They sold us 2 broken controllers. They put in the wrong cord to the console we purchased. We tried to get a refund but they only do in store credit. The workers are 100% on drugs and unpleasant. Do not go here.

Experiencia negativa: I've been going there for years this week of July 14th 2023 I go in and my regular guy isn't there? He's always there ! this snot nose kid who has a spoon stuck in his mouth and can't finish a sentence with out spraying food out of his mouth, ps don't eat while talking to a customer, Duuu ??? this kid wants to short me on my trade ins which i do weekly for years , Finally after trying to negotiate a deal with the same game i bought there a week earlier , I BEING A OLDER GENTALMAN decided instead of paddle his but I would just leave and find another store to deal with! you lost a long time customer because of attitude n no respect for a weekly customer . my suggestion go some where else!

Experiencia positiva: Had to do quite a few walks to get my controller fixed because they seemed to ignore the issue that I brought it in for in the first place. After the second visit, they got the issue fixed at no extra cost. Employees seem a little arrogant at times but retail ain’t fun so I get it. Place has a BIG selection of old and retro games, movies, controllers, etc. 7.5/10

Experiencia fantástica: Nice overall shop and many items to choose from. Great Staff!

Experiencia fantástica: Good place to buy and sell your DVD's and games.

Experiencia positiva: They kinda low ball you but if you wanna make quick cash go here

Experiencia fantástica: Go to spot for gaming repair when other shops said it couldn't be done gameroom handled business!

Experiencia fantástica: Because i desire a place to go shopping for video games of xbox, the original series x/s ps4-ps5 and ps1-ps3 and gamecube to wii u and Switch, dreamcast games and psp - psvita games Preferably want to get playstation all stars battle royale, splatoon 1, star fox zero, original jedi Knight Academy 2, and blinx 2, and pikmin if you have those games i will be super happy plus its a walkable distance

Experiencia negativa: Unfortunately going downhill. I was hopeful they'd step up to the plate after Gamers closed but the store is dirty, cluttered, unorganized, and usually not well stocked in high demand items like retro controllers, OEM or otherwise... You're better off at Entertainmart in the mall, or going down to Gamer's Oasis in Omaha if you get out that way. Really hope they can turn things around here, but I'm not holding my breath.

Experiencia fantástica: I've been going here for years. They are always great and super informative if you have questions. Always a good deal!

Experiencia positiva: The place has gone down hill inventory wise especially since they don't mess with anything pc

Experiencia fantástica: This place is the best like the walkers are fun the Wilkins home nice a best place to bring your kids to get games cuz it's cheap unlike gamers cuz gamewars life is expensive but game room they can bring down the game so you should write a good review about game room cuz game room is fun the walk was really funny jokes to help you out

Experiencia positiva: Visited this store and was impressed by the wide range of items available! They have everything from classic game consoles to vintage games, records and movies. However, I have to say that the prices were a bit steep compared to other places I've been to. It's worth checking out if you're looking for hard-to-find items. Just be prepared to pay a premium for them.

Experiencia fantástica: They genuinely offer the best/highest prices that I've found in town when buying old consoles and games. Chill atmosphere, helpful, knowledgeable employees who are helpful and kind. Would definitely recommend.

Experiencia fantástica: Great selection, great staff. They've helped me feed my DVD addiction for nearly a decade now. All my homies love GameRoom

Experiencia fantástica: Great people and great prices. Tons of inventory! Gamers paradise!

Experiencia fantástica: Gamers paradise, utopia, etc. Friendly staff. Prices are a little high compared to GameStop and Gamers depending on what it is. It's an eclectic place that's never stagnant. They change the environment around occasionally and offer different things for sale every so often.

Experiencia fantástica: Went back after years away and the place has drastically changed cosmetically but overall it still seems like the good ol game room I grew to love years ago. Still better than gamestop.

Experiencia fantástica: Great selection and amazing customer service, not to mention they are very knowledgeable on pretty much everything related to video games

Experiencia fantástica: I went in today and traded is some old games for a Switch lite. The trade in value of my games was very fair. They also were super helpful in getting my childhood sega up and running again! A great used game spot that Lincoln really needs!

Experiencia positiva: Go here due to work. Not my cup of tea but they are very good for those who are Gamers.

Experiencia fantástica: Super fun place to browse and find hidden gems. Last time I went in I was looking for a specific AV wire for my Super Nintendo. I was able to find it right away, but then the sales associate let me know that a different connector would work better with that system and not have issues with wireless interference. I had no idea! I got the wire they recommended and new life has been breathed into my favorite 30-year old console. They also let me know that if the wire didn’t work I could swap it out for another one within 7 days. Very happy to have them in Lincoln.

Experiencia fantástica: They had games that I didnt even know existed! Since coming back to Illinois, I still buy from Chris and Gameroom. They have an amazing selection, and the discs are in wonderful condition, almost like they were never used. THE place to go for hard to find games and personal grails. AAA++++++++++. Shipping costs are reasonable and the staff treat you like friends.

Experiencia negativa: What can I say about this place that hasn’t already been said. I utilize this business as an absolute last resort and most times not even then. Price points are laughable, I understand needing to profit but they venture into trying to rob you blind. Do your research before you purchase anything from here

Experiencia fantástica: I've ordered games through their website a few times, and the condition of the games is always amazing! everything is as described on the website and the price stickers come off without leaving anything behind. Definitely my go-to store for any used games in the future.

Experiencia fantástica: I've only been here twice, but this is probably the best game store I've been to. They always have an amazing selection of games and a good price for them. The employees are nice and fun to talk to at times. The two games I've gotten so far are authentic and very well kept and cleaned. The battery they put in works well and hasn't caused any issues. I definitely recommend coming here and In the future I'll definitely come here more (Edit: receipt says my cashier was Gregory. He did an amazing job)

Experiencia fantástica: They had a great selection of games and they're very helpful friendly people I didn't even know the place existed in my great grandson him and I went down there to look for some games

Experiencia negativa: I got 3 xbox 360 games from them and none of them worked dont shop here

Experiencia positiva: I'm gonna start by saying that I know inflation is out of control at the moment and that the price of retro games is on the rise so small business have to do what they can but the disparity in prices here is a bit much. Anywhere from a few dollars to near double the price online. Sure they have a good selection but you would too if you were overpriced. The cleanliness of the store was fine, it wasn't hard to navigate or anything but one annoyance was everything from NES to ps1 was behind the counter or in glass. Also would it kill you to greet someone when they walk in? At least the female employee with glasses complimented me when I neared the counter

Experiencia fantástica: Really the only place in Lincoln for classic gaming. If you're searching for classic games equipment or cords save time and start your search here.

Experiencia negativa: Had a lot of hope but was a little disappointed with the repair side. I asked them to look at my PS2 and potentially fix it if they could. Within a day they called to report that it was fixed and my power cable was the issue. I went in that day and asked them to show that it worked. It did not and they apologized. The manager said they would take a look at it after that. After waiting a week, they determined it was the motherboard and said “free of charge for sure”. It was free of charge because nothing was fixed. I wasn’t given options or a reason to why it could or could not be fixed. When I picked up the console, they asked for my name. I got a reply of, “oh you had the PS4?” So I said no, it was a PS2. Without checking my ID or anything, they handed me the console and let me leave. Anyone could have taken it, and I believe if I would have said “yes, that’s my PS4”, I would have gotten it for free. I hope this gets better as the game selection they have it awesome, and the prices are great.

Experiencia fantástica: They always have what I’m looking for at amazing prices

Experiencia fantástica: Really honest people! My PS4 got wet so I took it to them and after 3 day they called to let me know that my ps4 just dried out and it was fine so that I didn’t have to pay!

Experiencia positiva: It's a shame that they've had to close down other locations, but the service is thorough and nice. Plenty of selection and hidden gems.

Experiencia positiva: Its a great place to get used games and systems, but they need to get some better customer service but on other hand great place to shop

Experiencia negativa: I won't be back. After plugging a meter and dealing with the inconvenience of having to go downtown Lincoln I was told that they didn't have an item that it showed they did on the website. And the worker checked their stock- yep, had it in stock. But the worker told me "it would be hard to find since we have stuff moving around all the time." Okay, cool. No sale, and I won't be back. What a joke.

Experiencia negativa: The store itself had alot of products but the way its organized looks like they just throw it on a shelf and call it a day. The staff is awful the dude with the long red beard needs customer service training and then some common decency. We overheard a conversation between him and another customer who had some sort of disability which impacted their speech and behavior The worker proceeded to be extremely rude and impatient with this customer and not to mention he didnt even acknowledge me when i was in the store and didnt ask if we needed help finding anything.

Experiencia positiva: I'd call myself a fairly regular customer at the Gameroom over the last 7 or so years, stopping in usually once a week, as nowadays I refuse to shop at a certain other local game store here in town, and I'd just like to leave some feedback I think should be addressed. The staff and selection for the most part are not the issue, but ever since about 2020 onward, the prices of most games have become a bit unreasonable. Most games you'll find tend to sell for as low as 40-50% less than what's being asked in store. I'd love to continue supporting this local business and help see it thrive for years to come, but if prices keep rising I and many others will unfortunately have to move exclusively to online shopping. Hopefully this feedback is taken seriously and we can see a positive change at the Gameroom in the near future. I want this to be a 5 star review, I really do!

Experiencia fantástica: I've been in here several times and the staff has always been great and helpful. Definitely the place to stop for any retro games/consoles you need.

Experiencia fantástica: Great place great people great games recommended to any video gamer or gamer awesome.

Experiencia negativa: Took my ps4 and controller to get fixed they said they would give us a replacement controller after we pick up the ps4 when it’s fixed. Waited forever just for them to say they couldn’t fix the ps4. Even better they actually messed it up even more. They then said that we never gave them a controller. We got replacements for the controller and another one I brought and they don’t work. Never I mean never go here to get something fixed.

Experiencia fantástica: Employees were nice and they have a nice selection of games from a wide variety of systems; such as games from the Wii, GameCube and N64 games, or even some NES/SNES games. Sure, a good majority is just third party stuff that not a lot of people care about, but it's always fun to look around and find one of the good third party games at a reasonable price, or strike gold with a nice first party or high budget third party game (though those are typically in few quantities with a higher price, but I have no issue with that). They even have some systems and accessories for sale if you feel like giving a certain gaming generation a try.

Experiencia negativa: I'm from out of town. Decent selection but prices seemed higher than price charting and higher than eBay and Mercari. Owner tried to defend higher prices with shipping rates. I've seen other reviews where NES games are higher. I'm from one of the top 15 most populated city in the USA. Almost all for our stores use price charting or eBay for current market value. I also attend multiple retro video game trade shows and again prices are in line with eBay and Price charting and you may find someone will to make a deal but I would not consider eBay or price charting low ball sites. One example I saw was King Neptune Adventure. Your price was $329. Price charting and the app I use show this game at $179-$180 as of time of this review. Mercari has it for $200 and eBay has it for $159 plus free shipping or $175 plus shipping or best offer. I would not consider an extra $129 plus the cost of buying from a local retailer. I also saw other Wii games that are valued at $5 CIB and store was asking $9.80. Other NES games in display case were turned on side where you can not see titles and a lot of the games you could not see the prices. Annoying having to ask what are the prices. Again these are just my options based on previous previous trade shows and local game shops in my city and other cities around the country and pricing sites and eBay and other selling apps.

Experiencia positiva: Good selection of old school games. A bit pricey on used game systems

Experiencia fantástica: Very friendly and helpful staff. They have so many movies, records, and games.

Experiencia fantástica: One of my husband's favorite stops to sell and buy games. Great for vintage lovers!

Experiencia fantástica: Staff was helpfull and knowledgeable with items they had in stock. Selection of games is good and titles are clearly marked.

Experiencia positiva: It's a good place to stop for second hand games and decent prices on second-hand movies

Experiencia negativa: Went in to go repair a xbox one, when I got it back it worked perfectly for a week then the same problem persisted. Couldn’t get a refund for the repair nor can a afford another xbox or repair.

Experiencia positiva: They had a pretty good movie selection, a little "old fashioned" feeling but it was cute

Experiencia positiva: Very crowded, but definitely large store. It might look like small to you outside, but be prepared to spend a couple hours in there just to be aware, there is a parking street meter fee. It does need coins or you can download the app to pay for the meter.

Experiencia negativa: You got any I got a game disc stuck in my PlayStation 4 they told me it was going to be a week week and a half and ended up being like a month and a half they said that they were going to give me a text message or call me when it was done and they never did that so I just kept randomly stopping in don't get me wrong I get it we're in the middle of a pandemic but when I kept calling in they couldn't give me a status on it that was just my experience

Experiencia fantástica: The guy their was very helpful. I ended up getting an N64 and some games as well

Experiencia fantástica: It was a great experience Good place for older and semi new games and movies

Experiencia positiva: Ok selection. Prices a little better than retail. Staff were lazy and uninterested in helping us

Experiencia fantástica: I ordered online. It was the best choose for selection and price. I bought all used as the games were for a PS3. Shipping was fast and efficient. I had zero problems with my transaction. Overall had a good experience.

Experiencia fantástica: Very reasonably priced movies in good condition! Usually has most of the movies I am looking for.

Experiencia positiva: Great to purchase DVD's or other things. However, avoid selling because you get little to nothing. They do offer more store credit then cash so that is nice. Employees are usually pretty sweet and helpful. They also have someone who does string art! Definitely check that out, it is awesome! Pricey but worth every dollar!

Experiencia negativa: Was in there recently to purchase an xbox 360 with the silver plating. Turns out it doesnt read discs and it will only read certain games, and even when it "reads" the game, it gives me unrecognized disc error once starting the game. Disc tray constantly gets stuck. Bought dragons age inquistion and that game ended up having a ring scratched on the bottom of the disc. I guess make sure to test the games and systems before selling them to make sure they actually work. Nobody wants to spend money on items that are botched. You just lost a customer.