GameStop

Experiencia negativa: They give horrible prices for the games and also. Didn’t assist me and said we are closing soon even tho on the website it said they close at 7 and I went at 5. Also they didn’t answer the phone after I called twice in the time of five minutes.

Experiencia fantástica: Had a great experience subbing to PSA with Simi gamestop. They’re always helpful. Things were done in a way that made me feel confident to sub through them again.

Experiencia negativa: never answer the phone

Experiencia negativa: I called because I had a question they didn’t answer I waiting a few minutes still no answer I thought okay they must be “busy” I have it another 10min still can’t get someone to pick up the phone. I just think there’s has to be someone that can answer the phone or Someone just doesn’t want to do their job.

Experiencia positiva: Coming back for the deals and promotions that they have in the physical store compared to the online store.. You will always find more surprise prices.. But we need more options for all the consoles not just in the middle.. Keep it up..

Experiencia negativa: I told them I wanted to purchase a playstation gift card for a friend in mexico. They sold me a gift card, and it did not work because they are locked to the country of purchase. The employee did not know that, and when he told the manager, he was rude, and said he can't and won't do anything about it. He suggested I sell it online for less to recoup some money. Bottom line is they screwed up, and take no responsibility.

Experiencia negativa: Great staff, amazing service. However I purchased a brand new game from gamestop online. Drove 40 minutes to pick it up only to find out the game is not sealed. I can't believe gamestop is allowed to sell open items as new.

Experiencia negativa: They have only store credit

Experiencia negativa: Would give zero stars. Always have had issues with this store and the workers are beyond rude

Experiencia fantástica: Great service

Experiencia negativa: Never have what other gamestops’ have

Experiencia negativa: Store closed almost 10 minutes early just as I was walking up and refused to answer the phone.

Experiencia positiva: Just kinda fun place to look around, alot more nick nacks then before.. Some new and interesting games

Experiencia fantástica: Always has what I need. Staff is knowledgeable and very helpful

Experiencia negativa: It deserves no stars for unruly customer care. On Saturday 10/22/22, the store is supposed to be open till 8 PM, however it was close by 6:50 PM. The representative was inside the store and I knocked the glass door and asked him why it’s already closed. He says it’s closed at 7 PM, when it clearly says outside closing time as 8 PM. Even if it’s at 7 PM, why would the guy close the store 10Mins before. Totally being irresponsible and giving no value to customers time. I and my 10 yr old had to go back home.

Experiencia positiva: 4 stars because it's pricey, and ove heard bad things about the way the company is managed, but they had whay I was looking for when no one else did, so cool on them for that.

Experiencia fantástica: I didn’t go into the store physically, but I just called in search of the unicorn Xbox X and Jimmy was SO extremely helpful. He looked online to see if there were any available in the surrounding areas and informed me on the best time to call back to check back in. He was easy to talk to and informative! If you’re looking for a PS5 though, they have bundles!

Experiencia fantástica: Friendly service ant staffs great place to shop for games

Experiencia fantástica: Good staff

Experiencia positiva: My funko hq

Experiencia positiva: Nice helpful staff.

Experiencia fantástica: One of the coolest one I have been in for a long time.

Experiencia fantástica: Super helpful staff. Keep on truckin' guys.

Experiencia fantástica: Great customer service

Experiencia fantástica: Nostalgia. The guy working there was pretty chill

Experiencia negativa: I called to ask a simple question 5 minutes before they closed and they did not bother to answer. Bad customer service.

Experiencia fantástica: Courteous employees

Experiencia negativa: Only giving it 1 star because I used to reside in L.A. and know how busy a large city like that is...now I live in Simi and there is no way this gamestop in Simi Valley is always so busy that every single time I call it rings for over 2min till I eventually hang up. If L.A. gamestops which are dozen times busier than the ones in Simi and still manage to answer phones. Honestly as a person and costumer idk how or why they aren't able to answer their phone...

Experiencia fantástica: I love it! The cashiers are nice and make great short-small talk. A big selection of games and plushes. My favorite part about it is that it has experienced game journalists reviewing and talking about games. Great shop!

Experiencia fantástica: Great service

Experiencia negativa: We tried calling this store 23x but it keeps on saying the store is busy right now so we decided to drive 21 minutes to check if they have the Switch controllers. We got there and we went in the store as soon as we went in 2 employees were there a man and a woman to my surprise they didn't even greet us or acknowledge we were there and we are the only one in there store. It was me and my 3 daughters. Customer service was terrible and very unacceptable! A few minutes later a Caucasian woman went in and the Heavy set employee guy said Hi to her...lmao ...so I said ok So we decided to pay for our stuff and the woman employee helped us but it seems like she had no choice. We will NOT be going back to this store! Do yourself a favor go to Walmart instead and you will get a better customer service! Good luck GAMESTOP!

Experiencia fantástica: Very friendly and welcoming staff.

Experiencia fantástica: Kevin is such a G, best service everytime, perfect guidance and cares about my wallet lmao, ty for all the good service my guy keep up that S+ tier work

Experiencia fantástica: Great place. Clean store. Friendly service. No sales tactics except for the checkout normal.

Experiencia fantástica: Clean and cool inside plus customer service was amazing

Experiencia fantástica: Friendly and find some good buys.

Experiencia fantástica: So whats going to happen to the pre orders now the store are closed I was getting the new one piece game Friday but if I now

Experiencia positiva: Nice workers very knowledgeable

Experiencia fantástica: Timely service

Experiencia positiva: Great Staff. Very helpful.

Experiencia fantástica: Great game stop, great service. Very friendly staff. I am a big fan of gamestop!! This was in a convenient location too. Lots of good games to play at this location.

Experiencia negativa: they will sell you used games in bad condition I know it won’t be perfect but dam you would think they use them as turn tables

Experiencia negativa: Just another GameStop ripoff trade in machine... Here's a cold $15 for that $60 game you bought from us a month or two ago (or week) lol

Experiencia positiva: Very helpful calles ahead to another shop to hold a item.

Experiencia fantástica: So many games to choose from. PS4 all day!!!

Experiencia fantástica: Service was great, greeted with a friendly smile and he was also very helpful.

Experiencia fantástica: John Was Very as I had Emgurgey Gal Bladder Surgery. I need some new games to play. I'm out of work till September 21. Direct me to games he thought I would like. Base off what I told him I liked. An Hes was right i liked them alot. He is very Professional an patient. As I can get inpatient an i can rush the staff. I did the 3 for 25$. As I am cheap haha. He helped me pick assassins creed osspay an evil within 2 an Uncharted collection. Thank u John. Keep up good job. I will be going one step farther I will be calling corporate. As u did a very good job. To get me to spend money. Is a miracle.

Experiencia fantástica: Great staff vary Knowledgeable of what they have an what is coming out give great recommendations for your style of game play.

Experiencia fantástica: Great place. The staff was awesome. We stopped by and left to get lunch. E told them we would be back. When we came back the guy said welcome back. Showed us what we needed in all areas. Give selection

Experiencia positiva: Meh. It's GameStop.

Experiencia positiva: No old games or platforms bummer

Experiencia fantástica: Always find what we want there.

Experiencia positiva: They are alright....

Experiencia fantástica: Thank you!! Shane for your awesome customer service, thank you for taking the time and effort to help us!

Experiencia fantástica: Always happy to go here. Always have what i'm looking for. Staff is superb

Experiencia fantástica: Went in there to find a Christmas gift. Staff was so helpful!

Experiencia fantástica: Nice staff

Experiencia negativa: This place pays you horrible amounts amount even for collection. Certain Pokemon games they buy for 10-15, then turn around and sell those same games for 50 and 60 respectively. This store is a complete rip-off. Use steam if you can otherwise get your games online, and neve NEVER pre order!

Experiencia fantástica: Great service, great products, clean, and organized

Experiencia fantástica: The ONLY GameStop that matters. Been going here for years, would never go anywhere else. Have always been treated like royalty here.

Experiencia fantástica: Always a great experience at this location. I always find what I am looking for.

Experiencia positiva: Lots of video games to purchase, some discounted, some more expensive

Experiencia fantástica: Awesome service. Good selections. Very helpful. My kids love this place.

Experiencia fantástica: Phenomenal customer service great selection and very helpful and informative staff

Experiencia fantástica: Good

Experiencia positiva: Good service . Great prices going on right now. I bought a few games and the PS4 controllers are on sale !!!

Experiencia fantástica: Love the staff here.

Experiencia fantástica: Always the best! Chris, Kevin, Joe...sorry if I forgot anyone, they will always go the extra mile to make sure you have the system or game that is right for you. Thank you so much for everything guys. We love ya!

Experiencia fantástica: The team here is full of amazing people, Joe especially.

Experiencia positiva: Helpful friendly staff and good selection

Experiencia fantástica: Great and helpful staff. Pleasure shopping here.

Experiencia positiva: Very knowledgeable staff.

Experiencia fantástica: Staff are always welcoming and nice :)

Experiencia fantástica: Great people great store lot of selections staff is very helpful

Experiencia fantástica: Awesome place love the manager we've been 3 times in the last week

Experiencia fantástica: Friendly staff and a great selection. My go to place for video games in simi valley

Experiencia fantástica: Great service and selection

Experiencia positiva: Good customer service

Experiencia fantástica: Rarely buy physical games, but when I do this GameStop is the best around.

Experiencia fantástica: Always friendly. Always have the game I want

Experiencia fantástica: I have literally shopped at nearly every GameStop location from Ventura to Orange County, and none have proven to be the equal of this location.

Experiencia fantástica: made us feel welcome the moment we walked in and helped us find a game

Experiencia positiva: I went there last night. It was 8:30 pm , but when I went to pay I got 4 games.. did not check my bag. When I got home I was missing one of them. Had to wait until 10 am next morning to go tell them. It was not nice, I wanted to play the night before .

Experiencia positiva: Good store.

Experiencia fantástica: Joe was very helpful today. He pointed me in the right direction and I was able to quickly find what I was looking for. Thanks!

Experiencia fantástica: lots of used games for any console

Experiencia fantástica: All game in one place good job people

Experiencia positiva: Nice employees but so slow

Experiencia fantástica: Great staff been going here for years. If someone isn't helping you seems like there is always someone else there who will. I honestly don't buy games anywhere else.

Experiencia positiva: Helpful and well-stocked.