GameStop

Experiencia negativa: Man, Josh was terrible. I’ve been shopping at GameStop since it was Electronics Boutique and it’s such a shame to see how these stores keep going downhill. I couldn’t tell you if it’s the corporate climate, or just hiring people like the fellow above, but I’d give the store 0 stars if possible. Trying to return a game my buddy sent me as a congratulations gift and Josh “can’t find” the account with his phone number. Offers to “let me” trade the less than a week old, sealed in plastic, $90 steelbook special edition for $40. Even ignoring how rude he was about it, what a gracious offer. Do better GameStop.

Experiencia positiva: Overall decent prices and any questions about gaming stuff can be answered by the employees, great rewards program as well!

Experiencia fantástica: Travis was super friendly, nice and helpful with assisting our kids with picking out the right game.

Experiencia fantástica: Great store

Experiencia fantástica: Recommend coming here

Experiencia fantástica: Polaris Gamestop Pokemon Cards have the best pull rates.

Experiencia negativa: Used to go to gamestop for pokemon all the time. But now the prices have gotten out of hand $70 for an etb is pure greed.

Experiencia negativa: My 20 year old son who has Autism, social anxiety, and Selective Mutism went to this store. His counselor has encouraged him once a week to go into a store he is comfortable on his own to walk around. This past week, with the new Pokémon game coming out, he picked this store and wanted to buy the new game on his own. Once he entered and found the game, he realized he had to ask for it. He was working his courage up to be able to ask the clerk when security approached him, asked him to empty his pockets (which had his wallet and phone), lift his shirt, and then asked him to leave the store. I understand this was probably confusing for the clerk, as he may have asked my son questions and he did not answer, but I do ask for training with your team and security (assume it was the mall’s) to better work with those who are neurodivergent.

Experiencia fantástica: Everyone was nice, the people made me happy, and the manager was a hard worker and very kind!!

Experiencia fantástica: This store runs so well because of Reid and Max without their knowledge and helpfulness, the store would be a mess.

Experiencia fantástica: Really good location. Service was very professional and staff was very knowledgeable. Special thanks to staff member Aliyah for her kind, friendly and welcoming attitude. Really nice.

Experiencia negativa: Never answered the phone, even after waiting hours

Experiencia fantástica: Got my Switch 2 pre-order here without hassle or a crazy wait line!

Experiencia negativa: Absolutely terrible place. They took my copy of Red Dead Redemption 2, didn't give me any money. They then proceeded to break my disk in 40 pieces (yes I counted cuz I'm a good boy) and proceeded to eat every individual piece. I'm suing.

Experiencia fantástica: I miss game stops. Its a shame most of them are going out of business.

Experiencia negativa: I had the absolute worst experience at GameStop today. One of their stores told me to go to this location to trade in my gaming console, so I made the trip. When I arrived, the employee was incredibly rude to me. Instead of politely explaining that they couldn’t take my trade-in, they basically dismissed me with an attitude and made me feel completely unwelcome. If I could give 0 stars, I would. Absolutely terrible customer service. I won’t be coming back.

Experiencia negativa: Horrible customer service,definitely won't be returning to that location.

Experiencia fantástica: We came in near closing time and Moo was of great help. She went above and beyond for us, literally. Great customer service. Thank you

Experiencia negativa: Do not buy a warranty they no longer honor exchanges for equal or lesser value. They just told me they changed their policy right after I bought a new wired Xbox 1 controller and a PS5 that if anything happened I can only exchange for pre-owned or refurbished. I did not get warranties to get a previously broken then fixed or used item. The Polaris location clerk was of no help and neither was corporate. Their warranties are a joke anymore and will not be purchasing from them again. Will also let me friends and family know not to shop there too!!!

Experiencia negativa: Absolutely horrible the one gay lady is the rudest person there, also was taking personal calls the whole time not helping at all.

Experiencia negativa: Purchased a Meta Headset online for pickup from this store. When I picked up the headset the manager was insistent that she wrap it up in multiple bags so it “wouldn’t get damaged as I carried it in the mall”. Didn’t find out until I got home that she gave me an opened and used headset. I tried to exchange it the next day, however, the manager stated that she wouldn’t exchange the product because it had been opened—by her! When I called the customer service number, twice, to see what could be done they hung up on me both times. Pretty obvious now why GameStop is a garbage company that is on its last leg. I would recommend spending your money elsewhere.

Experiencia fantástica: I just had the most amazing experience at GameStop Polaris! I purchased a game that did not work out and it had to be returned. Moo and Tyler were super fantastic! They were compassionate, educated, caring and took care of everything for me. I’ve never had such an incredible experience. Will definitely be back! GameStop! They deserve a raise!!!

Experiencia negativa: Not really a good experience to walk in to 3 employees more focused on being on their phones and talking to each other than actually greeting and seeing if people need help.

Experiencia negativa: Everything is overpriced an the employee's were just sitting behind the counter on their phone

Experiencia fantástica: Same as all the other Gamestops

Experiencia positiva: I usually give great reviews but nobody has answered the phone two days in a row. Was checking to see if you had an Xbox 360 controller. It might be because of faulty phone lines or something just wanted to let you know.

Experiencia fantástica: I love this goofy place. I almost never buy anything from here but it’s basically become a ritual to come here every time I go to the Polaris mall. Games are regularly price (as expected) and there’s nothing super special about GameStop except for the fact that there’s a lot of games. I do remember as a kid when there used to be displays like Wiis and Wii Us you could play on, but, I don’t think those will happen again and I’m surprised this hasn’t gone out of business. Still love it though.

Experiencia fantástica: Still the same old Game Stop you remember

Experiencia positiva: Good advice, service, and selection.

Experiencia fantástica: Friendly staff!

Experiencia fantástica: The person who helped me was amazing! I was in asking about PS5 and she gave me the heads up that they were having an event later that week. She was very informative on all of my inquiries and also gave me guidance on when I should come in. That weekend I went back and arrived about an hour early. What she had told me was not a lie! And now thanks to her, I have my very own Playstation 5!!!!!!!!! Please excuse the baby toy in the foreground... they are everywhere these days lol.

Experiencia fantástica: My girlfriend and I had a great experience for the first time being at a GameStop out of town, it was a great atmosphere and the young lady that was working accommodated me accordingly, I saved a great deal of money and also spent allot. We will definitely come back.

Experiencia fantástica: Best place to go for video games

Experiencia fantástica: Super helpful and always can find something I want if what I went there to get is not in stock

Experiencia fantástica: This place is always extremely helpful

Experiencia fantástica: You can have everything with video games here.

Experiencia positiva: Nice cashier and manager

Experiencia fantástica: Not bad for a GameStop. I forget why it's the Devil and my Son will disown me for shopping there but the guy who rang me out was clearly a gamer and quite friendly with an awesome fro.

Experiencia negativa: They will put empty joycon boxes out just for you to wait 10 minutes in line to tell you they are out. Here's an idea, take them off the shelves then!

Experiencia positiva: They need a BIGGER STORE

Experiencia fantástica: The clerk was very nice to explain how to get the rewards while my daughter was checking out.

Experiencia fantástica: Friendly, staffed and ready to help!

Experiencia fantástica: The Staff is extremely helpful and extremely nice. I will be back just for the service!

Experiencia fantástica: Good service...nice guy behind the counter

Experiencia fantástica: Fun and great help.

Experiencia positiva: Very small store. Not much of a selection for anything.

Experiencia positiva: Helpful , informative , friendly staff,

Experiencia negativa: Typical GameStop. Decent selection, bad customer service. I realize this is a collapsing company and the employees are probably treated like garbage, but if you hate your job, leave. Don’t take it out on the customer.

Experiencia fantástica: Lots of choices ,lots of games good trades , friendly staffe

Experiencia positiva: Good sales, good selection.

Experiencia fantástica: The staff was a great help!!

Experiencia negativa: If you are not open at 8:15 on a Tuesday, please make your hours reflect that. Wasting my time.

Experiencia positiva: Mall location is pretty cramped. Nice and helpful staff

Experiencia negativa: I arrived at this location and stood in line today to purchase my 12 year old son's Christmas gift the PS 5 Disc version. When we arrived, we were told by the sales associate at the door that if we were there for the PS 5 or Xbox X we would have to stand in a line outside of the store until 4pm. We waited in line and when it was our turn to obtain a ticket to be guaranteed to order our PS 5, the store manager told another guest that was inside of the store while everyone waited in line that he could go to the sales associate at the door to obtain a ticket to get the PS 5 instead of going in the back of the line. At that point that customer was provided a ticket literally in front of me and then when it was my turn, I was told the customer they let cut the line took the last PS 5 disc. I asked the associate to please get the manager at which the manager came out and argued with me about how they customer was already in the store and he told the customer he could cut the line. Now all they had was the PS 5 Digital and I could purchase that. He kept trying to justify his decision to allow someone to cut me by saying they just got the information 30 minutes before 4pm. I called corporate office and was told all they were going to do was file the complaint and send it to the store for the manager to review, but they cant guarantee anyone would contact me back or compensate anything. I explained the store manager was who I spoke too and he was the one who allowed someone to cut me in the line. I will not ever shop at Gamestop again as they do not value their customers at this location specific to the managers behavior and disrespect. All of my diligence of trying to make my sons Christmas special was for nothing thanks to the store manager. I feel I was discriminated against based on my race and gender. They have lost my business.

Experiencia fantástica: Great as always. I download all my games now but still a nice place to look around and talk games with the workers.

Experiencia negativa: The ginger spice kid that ran the register was not even busy he was just playing on his phone and had a general bad attitude when my buddy tried to pay off a pre order, as long as this guy works there I will never shop there ever again, customer service is number one! Rude isn't an option!

Experiencia fantástica: I ordered online and came to pick up. Everything was very quick and smooth. The person who helped me was very attentive and informative. I'd go again.

Experiencia positiva: I can get any kind of game here except A rated games

Experiencia positiva: It is ok

Experiencia negativa: They sold me madden 20 with a broken game case BRAND NEW

Experiencia positiva: Good deals but 2 get one... But still a little expensive for used games. Coming back after Christmas.

Experiencia fantástica: Pretty lit

Experiencia fantástica: Excelente

Experiencia positiva: Same overpriced garbage as usual

Experiencia fantástica: VERY helpful staff, very friendly and polite!

Experiencia positiva: Great Staff, clean store. Staff was helpful in making sure I got the best deal with my purchases as there were many promotions to take advantage of.

Experiencia fantástica: Love stopping by to see what new things they have

Experiencia positiva: Ok place

Experiencia fantástica: Had a fantastic experience here. Went into the store hoping to buy a pre-owned Switch and was not disappointed. Jackson had his hands full when I arrived, but he was courteous and friendly the entire time. Helped walk me through the only pre-owned unit (which had a unique controller setup). I left with exactly what I wanted in a reasonable time. Everything recommended was what I wanted without realizing it (including screen protector, which I hadn't even considered). I frequently shop here for games and would highly recommend it for systems now too.

Experiencia negativa: Dont give you much money for your games

Experiencia negativa: My son and I was visiting from NC. We went to Polaris because everyone said that’s the best mall in Columbus. My son bought a NBA 2k19 from GameStop. We came home entered the code three times and it didn’t work. I called the store and the associate Ben said we may have to call Microsoft... Which would of been unfair because we purchased the code from them and that’s a lot of hassle to go through. So I asked to speak with the manager. The manager was pleasant and said typical we would have to call Microsoft but she can trade it out this one time...But if it was to happen again for any reason she wouldn’t be able to do anything. 1st of all this has never happened to us. My son purchased the card from them... The way she spoke to me in the end was as if he stole the code although we have a receipt.

Experiencia fantástica: Harry is awesome, the rest of the staff is great. Game selection is top notch, i can't wait for the next tournament!

Experiencia fantástica: The guys running this place are always so helpful! Love this store!

Experiencia positiva: Usually have what I need!

Experiencia fantástica: Games

Experiencia fantástica: There is a great variety of games here.

Experiencia fantástica: The worker Chloe was so sweet and helpful! We went into the store looking for a very specific item that wasn't in stock so she helped us order it with free shipping to the house! Thank you so much Chloe!

Experiencia fantástica: Nice and knowledgeable staff.

Experiencia positiva: Very nice but you could return a 100 dollar game and they be like ight heres 2.50 for it if your going to sell games dont do it here

Experiencia positiva: Wow! It was my daughter's birthday and she wanted a game. The store only had one employee that evening. 10 people standing in line. Took a while to check out. Other than that have a good selection.

Experiencia fantástica: Got amazing deals .

Experiencia fantástica: Picked up a new game for my son, along with a couple of accessories for his Nintendo switch. Nice, helpful people, good service and good prices. Good selection of beer and used games.

Experiencia fantástica: Great deals. Ask for the managers special. ;)

Experiencia fantástica: Good lots of game fast checking

Experiencia positiva: Expensive used games.

Experiencia negativa: They never have any sims PC games in stock

Experiencia fantástica: Fantastic. Even if they don't have the games I need they tell me exactly where I can get it. I bought a preowned 3DS XL for my sister here last Christmas and she loves it. The assistant store leader/manager Will is a god-tier employee and he definitely didn't tell me to say that. Rumor has it this is Commander Sheppard's favorite store in the Citadel, which is another huge perk too.

Experiencia fantástica: Play on...

Experiencia fantástica: The only gamestop that I go to.

Experiencia fantástica: Love gs

Experiencia fantástica: They have gachapon! I didn't believe I could find that inside America

Experiencia negativa: Everyone of these places is a rip off! Prepare to get bent over if you want to sell old games! Plus if the game you purchased doesn't work you cannot get your money back! Store credit only! Rip off artists at it's finest!

Experiencia fantástica: Has All Of The Games But You Could Restock The Pc Games

Experiencia fantástica: Always happy with the selection.

Experiencia negativa: If you want something specific don't waste your time going to the store. Reserve it at 12am on their website as even though you are first in the store someone else most likely put a hold on it. Practices like this will soon put all retail storefronts out of business. The more that I think about it most likely employees of the stores put items on hold for their friends and they blame it on the website. Better off to order from Amazon.

Experiencia positiva: Lots of games to choose from. Staff is helpful and friendly.

Experiencia fantástica: Great prices on used and new games. Bought two used games for Christmas and With the store full of people still got out fast. Large selection of new and used games.

Experiencia negativa: No gaming systems in the store

Experiencia fantástica: Love this store. Always friendly service. There is a guy named Zack that is amazing.

Experiencia negativa: Not as good as it used to be.