GameStop

Experiencia fantástica: The people that work there are really nice. Quick and easy pre-orders. I will continue going to this location.

Experiencia fantástica: Grabbed some preowned Nintendo Switch games here for an excellent price. My kids were very excited.

Experiencia negativa: They close 5-10 minutes early. Just FYI.

Experiencia negativa: Why is the game stop staff always so rude? Will not be returning.

Experiencia positiva: Bring back the old employees! New staff doesnt know as much and gave me wrong information. We need gamers!

Experiencia fantástica: ⭐⭐⭐⭐⭐ 5/5 Stars – 10/10 Experience I want to take a moment to recognize someone who truly represents what brick-and-mortar retail is supposed to be about. Back in January 2026, I walked into the GameStop in Escondido with a broken Xbox One. I had already visited local repair shops and was quoted a few hundred dollars to fix it. At that point, I started thinking it might make more sense to explore refurbished options instead of sinking that kind of money into an older console. That’s when I met Jeff. From the moment I walked in, Jeff was professional, welcoming, and extremely knowledgeable. I had been out of the gaming world for about six years, so I wasn’t even sure what questions I should be asking. Jeff walked me through everything. He explained the differences between my standard Xbox One and the Xbox One X Scorpio Edition in a way that was clear, detailed, and easy to understand. Because of his guidance, I confidently chose the Scorpio Edition—and after playing it, the performance difference was night and day. Right before we finalized the purchase, I asked him one more question: “Will Grand Theft Auto 6 work on this system?” He was honest. He said no—and explained I would need the newer Xbox Series X for that level of compatibility. He checked inventory and told me he had two in stock, including one brand new unit. For about $100 more, I could experience opening a brand-new, top-tier console. We completed the transaction, and we actually opened the sealed Xbox Series X together. That moment meant more than I expected. It was a genuine, memorable retail experience. Jeff didn’t just sell me a product—he made the experience special. We talked gaming, technology, and the direction of the industry. I walked out sharper and more informed than when I walked in. Shortly after, I learned the Escondido location was closing. I assumed I’d never see Jeff again. Fast forward one month—I walked into the Carmel Mountain GameStop to pick up some Nintendo Switch games and a classic Atari 300-game console. And there he was. Jeff. My face lit up immediately. Knowing that someone with that level of expertise and integrity was there made me feel confident about every purchase I was making. I’ve owned multiple businesses myself, and I can confidently say Jeff is the exact type of employee every company should fight to keep. He goes above and beyond. He’s bright, honest, passionate, and truly cares about helping customers make the right decisions—not just making a sale. Yes, technically you can research gaming information online. But Jeff saved me hours of digging through forums and conflicting opinions. More importantly, he helped me ask the right questions—something you can’t always get from Google. Over the last couple of months, I’ve spent a few thousand dollars in GameStop stores. The reason I continue to walk into physical locations instead of buying online is because of employees like Jeff. GameStop corporate leadership—if you’re reading this—you have something rare here. In a world that’s going increasingly digital, people like Jeff are what make physical stores valuable. Protect and retain talent like this. Jeff, thank you for the time, the knowledge, and the experience. Every time I visit the Carmel Mountain location, you’ll be the first person I look for. 10/10 experience. 5 out of 5 stars.

Experiencia negativa: Gamestop wouldn't take a perfectly working ps4 because it doesn't have the cable to charge the controller when I have the power cable for the system

Experiencia negativa: Saturday, January 17th around 2:00 in the afternoon decided to trade in my original Xbox One model this new employee and I've never seen before this girl had blonde hair didn't catch the name though hooked it up and said I would only get $16 for it because my controller had drift which is crazy because I know those Xbox One models trade in for more than that so I don't know what was going on I almost think she was looking at the wrong listing for just the controller and not the console.wish I got the other employee he seemed like he knew more of what he was doing worst experience that I've had from this gamestop ever and I've been going there for over 10 years now.

Experiencia fantástica: A lot of cool stuff

Experiencia fantástica: Amazing store and service! Mateo and Liana are Always giving me great customer service! Best video games , sports boxes,Pokemon cards, and collectibles in San Diego.

Experiencia negativa: Went in last week to pick up some tcg items that just released. Customer service lead said employees get dibs on the items first and hold back inventory. Customers get the stuff last poor service.

Experiencia negativa: Weird ah customer service. We came by to pickup an online order (had been pass an hour and a half already), for ONE ITEM! Yes we are aware we would get an email but we happened to be in the area and it was like 7pm by this point lmfao. The worker chewed out my boyfriend for coming early and then proceeded to say “I’ll guess I will do that right now” as he took less than a minute grabbing the item lmfao bro I could have done that for you and the store was empty. What did you gain by making my boyfriend feel bad for picking up an item he bought? So unprofessional and rude.

Experiencia negativa: Drove 40 minutes all the way from Ramona after calling to confirm that they buy Nintendo switches. I came in and they tested my switch for 30 minutes just to tell me their system couldn’t process the transaction and I should try another GameStop 20 minutes away. Employees will beat around the bush pretending they’re not wasting your time just to give you half ssa apology and send you to another GameStop. DO NOT RECOMMEND THIS LOCATION TO ANY GAMERS OR TRADERS!!!

Experiencia fantástica: I just order a video game in the very and they were very helpful.

Experiencia positiva: I mean it's nice. I'm glad we still have one around here but I'll never get over losing the one on mira Mesa. Feels like there's less interesting products in the store but that might be me being testy about change again.

Experiencia fantástica: Extremely helpful, I used to work at a GameStop and wish I worked at one like this

Experiencia fantástica: This spot has stuff I never find my son any other game stop I have found stuff every time I go in here transformers that we have been looking for years pop out of nowhere they always have good discounts on alot of stuff I always find my games for kids we always leave happy

Experiencia fantástica: Great service what can I say

Experiencia negativa: Do not use gamestops PSA submission. Save yourself the headache and heartache and submit them yourself… at least you’ll be able to view the tracking number yourself. GameStop doesn’t care about you or your thousands of dollars in cards.

Experiencia negativa: many bad experiences over the past few years. came in years ago and always had luck talking to the tall heavy set guy with the curly hair. he was super friendly, he had been there for a few years at that point and after that I was told management and workers had changed for this location. for a few months I started to see the same faces in and they were usually super helpful, that manager was in sometimes and he always made me feel like he wanted to help (he was around 5 foot 10, bald and super helpful to the customers and myself) and then low and behold I was told "management changed again". after that going to this location became a nightmare, every time I went in a tall young man or a short girl with short wavy hair was usually the ones there almost every night and they always helped me out with everything I needed but when the tallish hispanic guy was there I noticed he never cared about the customers, he was always standoffish and never actually felt the need to help when I asked him questions. I kinda stopped going after that up until about a year and a half ago, saw the same workers with a few new faces and witnessed a weird situation where the tall gentleman was on the phone with what sounded like his boss and when he put the phone on speaker for his other employees to hear the manager started screaming at the at the tall gentleman with glasses INFRONT of the other employees like he was publicly humiliating him. after that the tall guy went in the back. when he came back out I asked if he was okay and he didn't really respond to that question and asked "is there anything I can help you find today". i've been into the store a few times since then and the same tallish hispanic guy who I assume is the boss has been either on his phone ignoring customers, eating food up at the front WHERE HE HANDLES MY GAMES AND PURCHASES or he has just strait up not cared about helping at all. I have not been in the store in around 4-5 months since then but it its very clear that there is a management issue. its also worth noting that since the incident I mentioned where the hispanic guy screamed at the other manager happened, I have not seen any of those employees there anymore before I stopped going. my guess is that the employees were tired of his antics and left. I absolutely do not recommend going to this location if anyone doesn't like supporting spots where management doesn't care about is customer base or treats their employees well.

Experiencia fantástica: Welcoming and excellent customer service and I will definitely be returning. I tried to get a release console the 2nd day (it was a long shot, but worth a try.) They not only were sympathetic to being out of stock, but there was also none of the eye rolling or clipped responses when I asked. Instead, we had a great conversation about the console and strategies to find one. Just a kind, joyful experience with people who genuinely seem to love games.

Experiencia negativa: Customer service nightmare. Went to stand in line for a Switch II (graduation gift for my son) after calling to verify that they'd give out numbers for extra (non-preordered units). Got a number, was told confidently that I could cone back later to pay. After 3 trips there, standing in line while the barely competent staff chatted with their friends and customers, and despite *having asked and being told that there would be no problem when I returned*, when I finally got to up to the register pay, I was told there were no more units. No apology for my wasted time (about 2 hrs in total, not including gas for 2 extra trips there). No concession to put another unit aside when more came in the next day - even though i still had the number that they had given me. Do not give these indifferent clowns your business.

Experiencia negativa: Pre-ordered an accessory for a new console. Returned to this location, the day before the console release, to inquire about my preorder. They guaranteed that they'd set my items to the side for me. Arrived the evening of the console release (less than 24 hours) to purchase my items. Turns out they didn't set all of the items aside as they promised and sold one. Very disappointed, this is the first time a retailer hasn't honored a preorder of mine.

Experiencia negativa: Usually I have a great experience at this spot I have two jobs and this is my happy place after a long week but today may 7 2025 was not the best , customer service was really bad guy keep treating me like if I was not welcome just questioning me with nonsense , wanted to buy the game it split fiction and this person tells me “ you know you can’t play this game by yourself right?” I mean really same maker from it takes two I know what is coming , then Also pick a headset for my Xbox witch I tried to ask him I wanted a multi platform headset but he just walk away and ignored me , then when I proceed to pay he tells me again “ you know this is for Xbox only and not play station right?” Really!? It says it the box it works with all the consoles and I did some research at the moment. Proceed to pay and charge me wrong amount hat to tell him about my membership and the 250 and get 25 discount. Just left , in not the best mood.

Experiencia negativa: I preordered a MTG commander precon deck. A day or so before it released, I got a call asking me which one I wanted so that they could put a note on it and set it aside for me. Unfortunately, they only had 3 of the 5 (which was fine) so I requested one of the three. A minute or so later, I changed my mind and called right back to switch. The person I spoke with earlier said that was fine and I would still have mine saved. I asked about other MTG products, seeing if they would sell out and he said they'd have stock and not to worry. The day of release, I was unable to make it to the store when they opened but arrived a few hours after. When I got to the register, I was shocked to hear they not only DIDN'T have the one I wanted but they had SOLD it to someone else earlier! The person there said, "I told them not to sell it" and basically blamed another worker for selling it to someone else. I understand their policy of only holding things for 48 hours and after that, it was "first-come, first-serve" with preorder items, but come on! It's one thing to tell people "We can't set aside specific ones so come here early so you get the one you want", and another to call people asking them which one they want, getting their hopes up only to sell it off to someone who got there earlier. What's the point of preordering, promising a specific product to a customer only to just throw all that out of the window and basically say "Oops, we don't have it anymore... Sorry!"? As convenient as this store is for me for products (MTG, video games, etc.), I will NOT be preordering anything from here again and possibly even purchasing other off-the-shelf products. It's a shame too. Side Note: I ended up canceling the preorder of that item. As a consolation to myself, I bought a few other MTG products.

Experiencia negativa: I tried GameStop again I said I wasn't going to the first time I got a preowned PlayStation the controller didn't work had to go back second time got a Nintendo switch controllers couldn't hold charges had to go back third time got an Xbox one first controller didn't work next the game they sold me was pitted could not install had to go back Again the management does not care about customers they frankly do not nor are they checking their equipment properly at this location specifically never am I shopping at GameStop again.

Experiencia fantástica: Very neat, clean, and organized place. Staff is friendly and informed. Definitely go out of the way to be help. Sometimes, an occasional youtuber or nfl player shows up here. It's my favorite place to go to.

Experiencia fantástica: An employee whose name was Jay was super helpful and answered all of my questions and went above and beyond to help me even though I was asking a bit much

Experiencia fantástica: I came here with a problem that I had with my switch and Mark was so helpful. I hope he gets recognition from his supervisor he went above and beyond to help me leave with a working switch that day. He deserves a raise for his exceptional customer service skills and help.

Experiencia positiva: A good amount of selection. The used games are very expensive. That was my only issue.

Experiencia fantástica: Today 2/24/24 AJ was so amazingly helpful he was professional and incredibly knowledgeable, thank you so much! Andrew and Kelly were super helpful and had such professional customer service! Thank you so much for all of your help with my selections for my daughter's birthday!

Experiencia fantástica: All your gaming needs, you can find it here. And a great place to look for gifts for the cartoons enthusiasts.

Experiencia fantástica: Employee was very helpful in trying to locate a PS5 for us on black friday

Experiencia fantástica: excellent customer service on 6/5. young man was knowledgeable and made our shopping experience perfect. we will be back!

Experiencia fantástica: I love fish store and the workers there are great people

Experiencia negativa: Had a sign saying we had to step out. Be back in 30 min. Yeah.. an hr later and they are still closed in the middle of the day!!!

Experiencia fantástica: Super friendly as usual. Even prepared to keep you up on the up with the latest interactive games.

Experiencia fantástica: It's pretty much your typical GameStop, but I like the location of this one. Also, the staff was helpful.

Experiencia fantástica: I went in about 4 weeks ago and Kira helped me out! They were the most splendid person to speak with and updated me about so many cool things! I placed an order for the Resident Evil 4 collectors edition for the ps4 and they told me that there were also ps5's within the premise incase I wanted to get that too. Alas I was poor and could not but it was still great to know. ANYWAY Kira was awesome, the store was awesome, and I'm stoked to play this game in the future! :)

Experiencia fantástica: Staff are great! Available for help but stay out of your way if you don’t need them. They help you get the best out of the pro membership once they’ve successfully upsold you into it. Sometimes they don’t have specific merch in stock.

Experiencia fantástica: Friendly staff and clean store

Experiencia fantástica: Super helpful staff, at this point the only reason(other than a quick gift I guess) to go to a GameStop is to actually chat with like-minded people about games. Tim (manager at the time of posting) is an amazing guy to chat with !

Experiencia fantástica: Good selection and service, found the game I was looking for

Experiencia fantástica: Staff is always helpful at this store location. Everything is incredibly clean and in order. Definitely a safe sanitized area to shop in during Covid-19.

Experiencia fantástica: I’m gonna try and stop by today are you guys near angelika

Experiencia fantástica: bought used games for cheap, new releases here in stock

Experiencia negativa: Terrible customer service. They always try to give people a hard time it’s never about the customer

Experiencia fantástica: Great experience with very helpful staff.... It was needed while herding other's kids.

Experiencia fantástica: Fine store, everyone was nice

Experiencia fantástica: Best customer service

Experiencia fantástica: My grandson's favorite place to stop. He knows where every location is in San Diego. He spent an hour there yesterday just browsing. They have a decent selection of games and some equipment and they price match. Take your gamer there for a good time.

Experiencia positiva: I did not come in, but it looks nice and cool

Experiencia fantástica: Great selection and friendly service. Very knowledgeable of all the products they sell.

Experiencia fantástica: Clean and well organized. Found what I wanted

Experiencia fantástica: Excellent stock

Experiencia negativa: Shares went up ...but they still don't have jack S@#!.

Experiencia fantástica: OG Gamestop that has a really down-to-earth staff. I Hadn't been to this location in a good 8 years so it was refreshing to step back in and be welcomed warmly, and spoken to candidly. Just as it was in my youth. 5 stars

Experiencia negativa: Will not take returns which was purchased online

Experiencia fantástica: Kindly

Experiencia fantástica: Staff is friendly and helpful.

Experiencia positiva: Service seems to change but store is usually well organized.

Experiencia fantástica: Staff is polite and very helpful.

Experiencia fantástica: Bh

Experiencia negativa: Es una por queriaaa

Experiencia fantástica: Nice

Experiencia fantástica: Friendly staff

Experiencia fantástica: The employees who helped me with today's purchase were very professional and COURTEOUS. THANK YOU Timothy and Humberto! Stay Gold!

Experiencia fantástica: Very knowledgeable employees, very friendly!

Experiencia negativa: Lately very very rude. After being on hold for a while finally someone answered. I asked one "yes" or "no" question then had a second question and he sounded annoyed and told me he had to put me on hold because the phone was ringing. Did not even let me finish talking and went ahead and put me on hold, again. So much for waiting for my turn to talk to someone. That is why i hate shopping here, overpriced and bad customer service. I guess nextntime i will ask for the big guy with the curly hair. One bad apple ruined the entire store.

Experiencia positiva: Good selection of used and new video games and other products.

Experiencia positiva: Staffs are kind and pretty much bunch of gams are there plus various game gears. I like this place.

Experiencia fantástica: Very nice people very helpful. Held good conversations to make it feel like a good environment

Experiencia fantástica: Excellent

Experiencia positiva: Nice area and friendly staff

Experiencia positiva: Friendly staff!

Experiencia fantástica: Excellent staff; Keep in mind I never physically went to the location, but I had been searching all day for a certain product and Ally (I believe that’s the proper spelling) spoke to me on the phone and really helped me out.

Experiencia negativa: No separate line for online pickup, even though they send you email telling you to find the prepaid online pick up register.

Experiencia positiva: Busy today, good service, and got good advice right off the bat.

Experiencia fantástica: The 2 that work there were a great help!

Experiencia fantástica: Nicely sized store, with tons of merchandise aside from actual gaming. Mugs, shirts, games, nerf guns, all Gamer themed. A great place to go Christmas shopping

Experiencia fantástica: So much rare anime merch!!!!

Experiencia fantástica: Nice peeps

Experiencia fantástica: Best games ever sold

Experiencia fantástica: Great friendly service, great selection of games and collectables. Store is clean and the staff here are very friendly and helpful. Plenty of parking. Pretty good selection of used games including NES, SNES, N64 and other old systems. Also a good selection of accessories.

Experiencia positiva: Friendly staff

Experiencia fantástica: Always the best customer service and gaming expertise!!!

Experiencia negativa: Went to buy the Halo Master chief collection. They sold me a used buggy copy that screwed up my Xbox one. They also told me that they didnt make it new anymore. I went to Wall-Mart the next day and found a brand new copy. I uninstalled the buggy one and installed the new one and the consol started working fine again. Granted people are nice and service is good but they are ripoffs. But this isnt the first time they have tried to pull something over on me. Recommended for the console add-ons and accesories for the consoles. Ie. Controllers, headphones,battery packs. But they arent good for games.

Experiencia fantástica: The service here is amazing. It is nice to go somewhere were those helping you are passionate about the products they sell. Prices they charge are on par with other retailers so you don't feel like you are being ripped off. I will continue to visit them.

Experiencia positiva: The end of an era. Great store but digital sales are making them obsolete.

Experiencia fantástica: Got Smash bros Ultimate here, the hype on that day was unmeasured

Experiencia fantástica: Always an awesome experience

Experiencia fantástica: They were more than helpful for a last minute gift

Experiencia fantástica: Knowledgable and friendly. I will always come back. You have earned a customer. Made It fun and made me smile. I like this place!!!

Experiencia fantástica: Great selection of games, peripherals, and all kinds of consoles. Pre-owned deals always at a great price.

Experiencia fantástica: Despite times that I've been closer to other Gamestop stores, I always make an effort to make this one my go-to location. Selection wise, they have what you would expect from any other Gamestop, they do tend to have more available pre-orders however. The staff is what makes this my preferred store. I have been to a few other locations where employees were rude, obviously didn't want to be there, and lied to me regarding store policies. During a visit to a different location, my kids and I where browsing the already cramped store. My son bumped a mug sitting at the end of a display, which caused it to fall and break the handle. This is when the employee told me I was required to purchase the item. When telling this story to the Carmel Mountain employees, they informed me that should have never happened and apologized on the other store's behalf. That alone shows that they care more about the customers and take more pride in their integrity.

Experiencia fantástica: My go to spot for Call of Duty

Experiencia fantástica: Great quality great service

Experiencia fantástica: Excellent staff, was happy to share info about upcoming games and products.

Experiencia fantástica: Had to do a hassle some return. And the staff was really patient and totally chill.

Experiencia positiva: Small busy messy location. Employees are often too busy to get help or have questions answered. Understaffed most of the time