GameStop

Experiencia fantástica: The associate was very knowledgeable, we were looking for games for Nintendo Switch. And found us more games than expected.

Experiencia negativa: Purchased a $10 product from this Gamestop that turned out to be defective. When I went in to explore the exchange or refund options, not only were they unable to offer a resolution, (there were no similar products available to exchange, and the associate was unable to offer a refund,) the associate (who was doing their best to help, FWIW,) called the manager for assistance when she saw she couldn't refund the item. While on the phone, (on speakerphone loud enough where I could hear him,) he said that he doubted I had made contact with Gamestop corporate and had been advised to return the product to the store for a refund, (I was showing the associate the email chain,) and said I was "...probably being really annoying." While I understand procedures and policies, not being able to offer any assistance AND insulting me was a very poor customer experience. Weeks of emailing has yet to find anyone willing to make things right. Would not trust them to take care of the customer.

Experiencia positiva: I have no clue how this place is still in business. Majority of the items are a higher price then others around town.

Experiencia fantástica: Took my kids in to check out some games this afternoon, the cashier was AMAZING. Super friendly, and was so kind to my daughter and all her sass I think the associates name was Hailey but I could be wrong, either way glad we went today!

Experiencia fantástica: Where I always go for my gaming needs! Great selection throughout the store and great customer service as well!

Experiencia fantástica: Always friendly. Great GameStop!

Experiencia negativa: Do not send your cards to PSA through this location. While the staff is great and very friendly, the DM is awful. Makes it as difficult as possible to submit a re-slab claim, already approved by PSA. Once the DM finally agreed they would not give me any paperwork to show claim was submitted. I was just told I would get an email. Needless to say, I took my card and left. If I still didn’t have 2 more orders at PSA, I’d never go back in this store.

Experiencia fantástica: This GameStop location offers the PSA services that I have thoroughly enjoyed. The staff is knowledgeable and friendly and the store is always clean and welcoming. I have nothing but good things to say about the Allen road GameStop!

Experiencia fantástica: I just want to say that the assistant manager Lexi is such a delight to interact with. Everytime I come there to shop she makes it such a bright experience, she's not pushy, she's intelligent and knowledgeable and has such a bright personality. She always treats me and others with absolute patience and understanding. Usually in most stores the way employees carry themselves says alot about the vibe and experience you get with the company. She always makes the gamestop experience such a delight. 5/5 Stars. Promote that girl. She always works so hard.

Experiencia fantástica: Great staff always helpful

Experiencia negativa: Stopped in to acquire about pokemon stock to see if I was able to buy to any.there were 2 girls working,and both claimed they were out of pokemon cards.but the girl with curly multicolored hair was walking around with the product I asked about.why is it OK for employees to lie to customers about inventory.is it so they can buy it themselves or what?tired of being lied to by retail employees on this matter.none for tge customers but available to employees.bad business gamestop.very bad business

Experiencia fantástica: Staff is always helpful. They handled the switch 2 launch very well/efficiently. Thanks!

Experiencia negativa: 11:30 on Saturday , June 7 th. while it says they open at 11- door locked….. seriously???

Experiencia negativa: Employees are buying all the pokemon cards before they hit tbe shelf,if they want to get paid for cards they need to learn etiquette.

Experiencia negativa: Stock checker said they were supposed to have 38 of the 151 bundles in stock but they only ended up having 10. Waited in line for nothing, drove from out of town for nothing.

Experiencia fantástica: Despite all the chaos that was going on with a botched preorder schedule with Nintendo, the employee that worked today handled things graciously.

Experiencia fantástica: My family loves it here great customer service and prices

Experiencia negativa: Visited the store yesterday about 2pm, the young gentleman behind the counter was helping me with all sorts of information on Pokémon, yet the young lady that works there stocking shelves just in front of the counter couldn't help but make countless remarks which were not only rude but made me feel stupid for even stopping in and checking to see if the store had any product in stock. Seems like this is more common when you stop into a GameStop now. You get laughed at for asking questions and that's definitely gonna keep me from stopping into this location again.

Experiencia fantástica: I recently visited this store for the first time. I had two old phones of mine to sell. Not only did I get fast service and a fair price, but I also got outstanding service. I'm disabled and the staff member offered to accommodate me with a chair. She quickly and kindly provided me with a seat for the duration of my visit. She also juggled the ongoing store traffic swiftly while my devices were processing. Lexi did a fantastic job of making me feel welcomed and valued. Thank you.

Experiencia fantástica: Always great service and wonderful selection

Experiencia fantástica: If you haven't met Blake yet, stop in and pay him a visit. I promise you, some of the best customer service. Great inventory, clean, organized. I'll stop by again and again. You won't forget Blake.

Experiencia fantástica: Blake was awesome very knowledgeable and helpful in proving information on the new Xbox series X and all it’s accessories and warranties

Experiencia fantástica: Went there tonight to get a new game. Store didn't have it but eli set it up to be shipped to my house. He was very helpful and nice to talk to.

Experiencia fantástica: Something nostalgic about going to gamestop. Buy 1 get 2 free clearance, but a lot was cleared out. I was surprised to see Pokémon blue for sale.

Experiencia fantástica: Employees that are actually nice and ask if you need help.

Experiencia negativa: Don't answer the phone and still have over priced items that you can buy cheaper from other retailers

Experiencia negativa: Came up to get a Christmas present and the store was not open according to there store hrs even the fedex lady was knocking and no one ever awnsered won’t be returning to this store

Experiencia positiva: Nice little store, clean, lots of free parking. Good selection of items.

Experiencia negativa: Bought damaged poke mon cards. Brand new sleeve had pack with bent cards. Asked if we could get a replacement and nothing. Also felt like I got screwed selling back my Xbox controller that I also bought a warranty for. Way over priced. Only positive thing is that staff is friendly.

Experiencia negativa: Can't order your item straight to store, because the workers there are too dumb to not put it on the shelves. Pretty dumb...

Experiencia negativa: Guy behind register was a weirdo.

Experiencia fantástica: Yakuza ishin do be pretty fun

Experiencia positiva: Low inventory but helpful and friendly staff.

Experiencia positiva: Services was really good

Experiencia fantástica: Awesome service

Experiencia positiva: My personal favorite gamestop!

Experiencia fantástica: Staff Is Very Kind At This Location I Have Witnessed Multiple Occasions Where A Customer Needed Help With Something They Had Absolutely No Idea About And The Staff Helped Them Without A Judging Attitude

Experiencia positiva: Always friendly and good service

Experiencia fantástica: Phenomenal staff, new to the gaming world I had all questions answered and walked away with all the good stuff. Great experience!

Experiencia fantástica: An amazing store with super friendly staff. I always find something good here.

Experiencia fantástica: Always helpful! I've never had any problems or issues.

Experiencia fantástica: The manager, Lane is a super nice fellow. Yeah, he will give you a mouthful about all the benefits of signing up on Gamestop Pro or whatnot, but that is his job. He helped my wife and I with our PS5 bundle, and I couldn't be happier with the outcome.

Experiencia fantástica: GME will go to the moon!!!

Experiencia fantástica: Jessica and Ethan were the best today. I went in sad because I had to return my defective switch to Walmart, losing all my animal crossing data. On top of that Walmart was completely out of Nintendo items so I couldn’t even exchange it. But the staff at this store were so kind and enthusiastic and they set me up with an animal crossing edition switch and let me sell my old regular switch that was still working to make back most of the money. They were both so helpful and their positive attitudes made me not even care about the data I’d lost! I will definitely be returning here for my video game needs from now on.

Experiencia positiva: It is a normal game stop store. Ok place to buy used video games. Game stop is well known for giving almost zero in return when you sell them back your used game equipment then turn around and resell it for like three times what they gave you for it. Basically game stop is a used college book store for video games.

Experiencia fantástica: Knowledgeable and friendly employee

Experiencia fantástica: Always knowledgeable and very helpful staff. Love going here for games and collectables.

Experiencia fantástica: Easily the BEST GameStop still open in my area, the manager Mike and his team are incredibly polite and helpful, makes shopping at GameStop good again!

Experiencia fantástica: The store manager here is awesome! A regular encyclopedia of knowledge regarding everything in the shop!

Experiencia fantástica: Good selection and helpful staff.

Experiencia fantástica: They had the game i want

Experiencia fantástica: Great service and knowledgeable staff!

Experiencia fantástica: It's my go to place for gaming, and I get all the info I need on preorders there

Experiencia fantástica: Always find what I'm looking for

Experiencia fantástica: Staff is awesome!

Experiencia fantástica: I've visited the store a handful of times over the 4 years... But recently David has been there and really goes above and beyond to help us out! He patiently let's my 6y/o describe things to him and even helped teach him something I had no clue about!!! People make or break the biz, keep him around!!!!

Experiencia fantástica: Very helpful

Experiencia positiva: Been going here for years. Not as great as it use to be, but the staff there is always nice and knowledgeable

Experiencia fantástica: They always have the game, controller ect..

Experiencia positiva: Nerds

Experiencia fantástica: Super helpful, kind and courteous highly recommend this gamestop! Especially David!

Experiencia fantástica: Staff was very friendly.

Experiencia fantástica: Very helpful and nice. Thanks

Experiencia fantástica: The employees are always very friendly and helpful, always assist in trying to find what I'm looking for. They also let me know what's coming up and any specials and things like that

Experiencia fantástica: They are always so helpful

Experiencia fantástica: Good staff always wanting to help :)

Experiencia positiva: Love it

Experiencia fantástica: Entire staff was helpful and friendly. Took the time to hwlp my son find just what he was looking for. Even in the middle of inventory.

Experiencia fantástica: The assistant manager is awesome, helped me buy a switch and I’ll go back because of him

Experiencia fantástica: Great Store

Experiencia positiva: The customer service is always great. 3 stars because the company as a whole is going under, does nothing to fix it and treats its employees poorly.

Experiencia fantástica: Best Gamestop there is

Experiencia fantástica: In and out quickly. Friendly smiles. Got what I needed.

Experiencia fantástica: Gamestop overall is higher priced but definitely have great customer service and game knowledge. Game selection is ok.

Experiencia positiva: Awesome customer service

Experiencia negativa: The problem with this place is that its obsolete, the employees look worn down and underpaid. The buisness itself is terrible, customer is terrible, I hate go to gamestop.

Experiencia fantástica: Best Employees in the area!

Experiencia fantástica: The Associate Joseph is awesome and very knowledgeable of everything in the store etc. Great person to talk to and get help from.

Experiencia fantástica: I had a pleasant visit to this location. It was a little out of my way but worth the trip, especially after a poor customer experience with the mall location. What impressed me most was the dedication to helping me even when the store was busy with other guests. I wish I had gotten his name, but this fellow was perfectly friendly and helped us find what we needed. He had great energy and even with a bunch of other people (which at times he was simultaneously tending to), we felt catered to. Will definitely visit again.

Experiencia negativa: This place f*****g sucks I bought a ps3 and a tv and GTA 5.the tv HDMI doesn't work and there is no sound.the ps3 won't turn off.Gta 5 won't install it just freezes.I highly recommend mega replay because they don't rip you off like gamestop

Experiencia negativa: Here you go sir I have your product right here. Excuse me I have to take a call....... Yes we have that game, I'll put it on hold for you. Sorry sir but this was put on hold. W T F

Experiencia fantástica: Always good service

Experiencia fantástica: Provided me with the information I was looking for and believe i got a pretty good deal. Saves me a lot of game renting money

Experiencia fantástica: Fun fun fun

Experiencia fantástica: Normal GameStop except it don't smell bad

Experiencia negativa: T fed

Experiencia positiva: Staff is friendly and knowledgeable. Game selection is ok

Experiencia fantástica: Great customer service.

Experiencia positiva: Good

Experiencia fantástica: The new store manager, [Tyler maybe(?)] went above and beyond for me. All of the pre-owned games I purchased were cleaned on the spot and for the games with light scratches he went into a full physics explanation with me on why they were ok first and then made sure I was ok with everything before I bought them(all of which work just fine). He also looked up Gamestop stores that carried the games his store did not carry and called them to put them on hold for me...basically he just made sure that I was taken care of before I left the store. I have been into the store since my experience with the new manager and I am happy to say that his staff is also amazing. Everyone is very knowledgable and just wants to make sure everyone is taken care of. The store was super busy and despite the line the employees had conversations with me as if I was all alone. The staff at this store really care about their customers. 10 out of 10 times I would recommend this store to my friends and family. I can only hope that when I move all Gamestops operate at this level. SHOP AT THE ALLEN ROAD GAMESTOP!! You will never EVER be disappointed. -don weatherson peoria resident

Experiencia fantástica: While visiting family for Thanksgiving, I decided to take my son to Gamestop to get a new 3DS XL game. The staff at the Peoria Gamestop put my local Gamestop to shame with both their knowledge and friendliness. The place was packed with customers, yet the staff still asked if we needed help and even struck up a personal conversation. I came away extremely impressed, and my son was ecstatic that he got his game quick and easy!

Experiencia fantástica: I moved from out of state and they had no problem taking my pre-order from one store to the other. And went above and beyond. So go check them out and see Corbett. Great location.

Experiencia positiva: They had some good game selections. There was a variety of the types of games there. They even had a bunch of old school games, like for Sega and stuff.

Experiencia positiva: Very helpful and knowledgeable staff. I got a great deal on a reconditioned game console and games.

Experiencia fantástica: By far my favorite location in the area. Staff is very knowledgeable and friendly

Experiencia fantástica: Good location. Good selection of games.

Experiencia positiva: Usually carry everything and staff seem knowledgeable but super pushy on selling extra this and that ,then they offer you even more deals and rebates but games are always in stock :)

Experiencia positiva: Nice gamestop. Friendly staff.

Experiencia fantástica: Fun and friendly staff, know how to sell peripherals

Experiencia fantástica: Great knowledgeable staff!!!! Great prices!!!!!