GameStop

Experiencia negativa: Today I was at a game stop and when I arrived they treated me as if my money is not worth it and told me to move because there were people but he told me in a very bad way and I think that those types of people should not be accepted in any business that tries to talk to the customer and I still think that they have to do something with that and if they do nothing they will run out of customers

Experiencia negativa: Poor management.

Experiencia fantástica: Great customer service. Thank you for doing a great job.

Experiencia negativa: Says they open at 10 its 10:49am and noone is here super irresponsible no wonder they are going out of business

Experiencia negativa: El peor GameStop que he ido , no había nadie para abrir , termine yendo a Chicopee.

Experiencia negativa: A horrible display of customer service. Whoever is currently in that store right now should be fired. Called multiple times to no avail. Assumed the store was packed so I drove there. Only to be greeted by the laziest worker I have ever encountered. Had the audacity to say no one called l. So I called on the spot. Phone rang ofcourse. Then says oh I was in the bathroom . . Workers like him are the reason GameStops are closing down.

Experiencia fantástica: Great customer service.

Experiencia negativa: Said they had a game in stock and didn’t which wasted my time going there. Lack of team work, employees talking badly about one another to customers

Experiencia negativa: Horrible customer service

Experiencia fantástica: I had an awesome experience at GameStop thanks to Rob and Jeremy! Both of them went above and beyond with their customer service. They were friendly, knowledgeable, and really took the time to help me find exactly what I was looking for. It’s rare to come across staff who genuinely care about customers the way they do.

Experiencia negativa: Listen I know we are gamers but do we really need to wait until 12 for you to open?

Experiencia negativa: Yesterday, Friday September 5, I purchased a BRAND NEW game at the GameStop located at 1063 Boston Rd, Springfield, MA 01119. The game was NOT sealed but was marked as NEW. I paid full price for the game Final Fantasy X/X-2 that includes a digital code for the second game X-2. The code for the game DOES NOT work. I brought the game back to the location the day after with my receipt and the employee working REFUSED to do anything to help me. I requested a refund as the game is new and I had a receipt. He said he could not give me a refund because the game was “used” which is not correct. I placed the game into my system and attempted to redeem the code that I purchased. The code did not work. The employee said I would need to contact Nintendo. I should NOT have to do this for a game I paid FULL PRICE for and was labeled as NEW. This is completely false advertisement and entirely not what I paid for. Had I known I would have to contact Nintendo for a game that I should be able to redeem I never would have purchased it.

Experiencia negativa: Such irresponsible and unprofessional workers. I came yesterday and they had a paper note on the that they were in the bathroom. I had to wait 32 mins for someone to come to the door smh. Im here again today right before they open so I wouldn't have to wait. I get here at 11:56 they open at 12:00. I walk to the door at 12:05. Guess what? Another note. Be back soon bank run. What kind of business are you running. Please hire responsible people for gods sake. Unbelievable

Experiencia fantástica: Always a great place for all your gaming accessories

Experiencia fantástica: Great customer service...

Experiencia negativa: Poor customer service,went to return an item from another company and I know GameStop can send things through UPS. A young woman could not perform a task because she was unaware GameStop in Springfield needs to have all the employees up-to-date of all services to customers. Poor poor, poor customer service. I recommend you train her properly

Experiencia fantástica: Great Experience!

Experiencia negativa: Game hunters in Forest Park in Springfield is a better place then game stop hands down

Experiencia fantástica: Great help very good to talk to and very fun to be around, will be coming for my next purchase soon

Experiencia negativa: Every time I go to trade some stuff there systems are down for the past three times

Experiencia negativa: This people are a fraud sell me a PlayStation and white a 100 guaranteed i bring back the same PlayStation and now they said it don’t work and don’t want to give me the garrantee either for the same reason and when they were selling me the guarantee they tell me it cover everything and the hunt for excuses for not pay i wasn’t looking for guarantee my ps5 works perfectly but i try to give it for credit for an oculus quest 3 and they lied in my face saying it doesn’t work and i tell them well if it doesn’t work give me a new one i got garrantee and they say if the plates aren’t there no guarantee so how it cover even if a car pass on it but not white other plates ? Im a salesman an honest one and i can promise this people are bad bissnes they are just for the comisión they lose when they have to honor anything they promise cose the store lose go online and is cheaper and better

Experiencia negativa: The store in Springfield at the Walmart is a joke they are never there sign says open doors are locked. Say they open at 12 but can show up at 1 and no one is around just go to Chicopee they are friendly and always around much better location

Experiencia negativa: Website and google says they open at 12pm. It’s 12:30 pm and they are still closed and no one is answering the phone. Is this the kinda joke business GameStop is these days?

Experiencia fantástica: Real good deals here..

Experiencia fantástica: The customer service rep is worth more than he's making.

Experiencia negativa: Pretty sure I already posted my negative experience. I won't give 1 star because I would still like people to shop locally. Reasoning, so local jobs are more prevalent.

Experiencia negativa: They are never open when it says they are

Experiencia negativa: Probably the worst gamestop in the area. Never seems to open on time

Experiencia fantástica: Great customer service

Experiencia negativa: Came at around 2:45 right as the only employee came back from break. Came back at 2:55 to a note that he was taking another break for 1 hour and 45 minutes. That’s an absurdly long break and there’s no way it’s a real break. Bro jus don’t wanna work

Experiencia negativa: Where do I began! They will close the store down in the middle of the day . They close earlier than post time . Just very unreliable and the staff in this location never know anything about the games or could never give a reasonable answer to a simple question. Just save your time and go to chicopee or Holyoke Mall.

Experiencia positiva:

Experiencia fantástica: Good store

Experiencia negativa: Closed for 30 minutes at 8pm while I see the employees playing in the back what a waste of time. How do you close a store that is not yours are you kidding me.

Experiencia positiva: Haven't been to gamestop in awhile but I still enjoy going there. It's nice that they sell used games it saves alot of money and they also have great promotions. Highly recommended if your looking to save money. Black friday deals were pretty good this year.

Experiencia negativa: If 0 stars was an option!!! Horrible coustermer service..rude rude rude employee!!! And in front of my child!! It took everything In me not to put him in his place because I was with company..disgusting human..never ever buying from here again unless they get rid of their employees and get better ones who do the job right.

Experiencia fantástica: La favorita de mis nietos. Los empleados son muy respetuosos y muy atentos

Experiencia negativa: Purchased a used ps5 controller. It smelled like cigarettes and the Mike was broken. Returned it n employee said they don't test mikes. He then repackaged the returned defective controller and put it on a rack to sell!

Experiencia positiva: Bought a switch here used, works great! Same with the used copy of super mario maker 2. However, I bought a used copy of minecraft and they gave me a copy of Ryans Racecar Game.

Experiencia negativa: “Manager” Patrick refused to do an exchange for me due to the fact it wasn’t the same price range for the used game. There was a $-20 credit left over which I requested a gift card - which I still got denied for. They needed original form of payment however my girlfriend isn’t in the state to do so. I understand rules/policies however in this instance something needed to be resolved.

Experiencia negativa: Associates are arrogant and rude. Things on display that they don't carry

Experiencia fantástica: This place was actually good. The up sell for the rewards card was strong as it always is but vey well organized and clean.

Experiencia positiva: Pretty much what your expect. Good service, friendly, although the associate I spoke with was not overly knowledgeable.

Experiencia negativa: To expensive to buy games

Experiencia positiva: They had what I was looking for in stock, and even after refurbished my ps4 pro, I still got more for it then I expected

Experiencia fantástica: My PlayStation 4 was in fantastic condition but I thought I was only going to get a hundred bucks however with one controller 44 games I was able to get close to three hundred bucks

Experiencia fantástica: I'm a big gamer so I LOVE Gamestop. They always have the games I'm looking for.

Experiencia positiva: Wish they had a bigger selection but the clerk was very knowledgeable

Experiencia positiva: Knowledgeable clerk. Good Service.

Experiencia positiva: They got so many games n ur a gamer u know where to go

Experiencia fantástica: Great place to go for games and the people their are friendly and helpful

Experiencia negativa: Somehow my switch bundle went from 350 to 450 then I was enrolled in power up rewards with only being told at the end of the sale and the switch I asked for which I asked for a launch model wasn’t even a launch model not the best felt tricked into spending more and didn’t get what I asked for

Experiencia negativa: Zero stars would have been better. Being rude and unwilling to help when a customer asks you a question? Let’s give an attitude to a parent who has their child there then the parent gets to explain that he was just in a bad mood but that’s not how you treat people is kind of sad

Experiencia fantástica: Exelente

Experiencia fantástica: Mike the store worker always keeps me up to date, and always friendly and willing to talk he is the only reason I keep coming back, thank you Mike for being a sweetheart.

Experiencia fantástica: Very helpful

Experiencia positiva: Found what I needed.

Experiencia fantástica:

Experiencia negativa: Too pushy

Experiencia fantástica: Clean store .great selection of new and used games.

Experiencia fantástica: Favorite spot

Experiencia positiva: Great service

Experiencia positiva: Nothing out of the ordinary, the employees were helpful and knowledgeable, they need to work on the way they addressed their clients, I'm not your little bro or your dude.

Experiencia negativa: had nothing I wanted... an didn't even tri to order it for me... should be called game flop.

Experiencia fantástica: Hey great guy working the night shifts

Experiencia positiva: Short on stock due to virus

Experiencia fantástica: Cool and good gaming prices

Experiencia fantástica: Found Sonic the Hedgehog game for my son that I was looking for. Very happy.

Experiencia fantástica: The store is a bit slower nowadays. But the friendly employees help me with all my questions and preferences. A great place that I love to go to!

Experiencia negativa: One of the worst experiences ever with pick up orders. When I went to pick up my item they said a company called Point Pickup already picked up my item and is on the way to my house. It was never received and GameStop workers say they are not liable once it leaves its facilities yet they passed on my item when it was not supposed to be! Iv contacted multiple people to no avail. Customer service needs so much help! I do not recommend

Experiencia negativa: The system is outdated, when i went in person the prices were all wrong, when I called to make sure before driving over to store and wasting my time the guy put me on hold and forgot about me, then i call back And no one picks up.

Experiencia fantástica: Very good

Experiencia negativa: There were two people working and the phones were ringing off the hook which is understandable but when one person was doing all the work i think he was new, the other was on the phone with his girlfriend. I was looking to spend like $700 dollars ( the ps4 and vr) but he was too busy talking to his gf to help(he actually told me to go amazon instead) so i left. Very bad customer service

Experiencia fantástica: Do I really have to rate? Im a gamer. I mean honestly lol

Experiencia fantástica: Good selection

Experiencia negativa: Customer service was bad. Need friendly and more staff to help..longmeadow game stop is great...

Experiencia positiva: Mejor lugar para videojuegos y descuentos

Experiencia negativa: One of the clerks was rude. Any question I asked him, his response was to call customer service.

Experiencia fantástica: Games and fun

Experiencia fantástica: Caught alot of games on sale I was very pleased with my purchases.

Experiencia fantástica: When I went to get my hello neighbor and Minecraft they helped me in one second got the game out for me

Experiencia fantástica: Awesome place to buy used games

Experiencia fantástica: It was great got exactly what I needed and they were extra helpful when I had questions about other things.

Experiencia fantástica: It has all the lastest and awesome games

Experiencia fantástica: This particular Gamestop goes above and beyond to help the customer, I had quite a weird problem and the manager (mike) went out of his way to assist me. With out a doubt my new Gamestop to shop at in our area.

Experiencia fantástica: Very happy with all the service I give and get here each and every time

Experiencia positiva: Decent deals

Experiencia positiva: Friendly

Experiencia fantástica: Wow

Experiencia fantástica: Find all your gaming needs

Experiencia fantástica: Cool

Experiencia fantástica: Nice selection of Pokemon Cards my son was happy and the employees were fun to chat with a lot of personality with them

Experiencia positiva: Great staff very knowledgeable of many items in the store

Experiencia fantástica: You can find alot of stuff your looking for

Experiencia negativa: They had a display of a few controllers that I wanted but didnt have any because they sold out months ago

Experiencia positiva: Ok experience, but just like every other gamestop I been to. The staff needs better training in customer service

Experiencia positiva: Super nice staff; very helpful. Lots of games and collectibles. Cramped quarters; it is hard to see everything.

Experiencia positiva: Nothing special. Typical selection. Better off selling on Ebay than trade.

Experiencia positiva: Good prices to buy used games ect. However, horrible prices when you sell your products to gamestop. I dont recommend selling them your stuff. Other than that, it's a good place to shop.

Experiencia fantástica: good guys, very friendly and energetic