GameStop

Experiencia negativa: Dis-gusting service by the two males working. VERY RUDE, They should not have a job.

Experiencia negativa: Stopped by to look at the Pokemon card that were restocked. They have every single pokemon product that contains cards marked at double MSRP. Price gouging like this should be illegal. Would already be making a decent profit at MSRP since they get the products from a distributor. Pathetic business practice.

Experiencia fantástica: Zero and sunny helped me out today very good people, nice assortment of collectibles & games

Experiencia negativa: I pre-ordered the game 4 months ago paid in full your store associate put it in for the wrong system so when I go to pick up my game it's not there now I'm being told they only sent the exact number and no store has any games that I can pick up that is completely unprofessional and unacceptable Edit. I reached out to GameStop customer service and was told that I had to deal directly with the store general manager of the New Bern Avenue location in order to get a resolution however every time I call or go to the store I'm told the manager isn't there. And no one can give me a contact number or name for the manager buy your games Anywhere But Here

Experiencia fantástica: friendly and helpful even though they were busy on this saturday afternoon. :)

Experiencia negativa: I visited the store earlier today and unfortunately had a disappointing experience. Typically, I'm greeted upon walking in, but there was no acknowledgment from the staff this time. According to my receipt, I was helped by an employee named Sunny (#731793), whose customer service left much to be desired. There was no smile, no small talk—just an overall lack of friendliness or engagement. It felt like he didn’t want to be there, and that energy translated into the entire interaction. If someone is working in a customer-facing role, a basic level of courtesy and professionalism should be expected. GameStop, please invest in customer service training and ensure your team understands the importance of a positive in-store experience. A simple greeting and a bit of friendliness can go a long way. Let's just say I won't be coming back to this gamestop anymore!!

Experiencia negativa: So tired of the impossibility of obtaining cards. I show up and only 3 people in line for pokemon release, only to find out they only had 3 available. Everything is backdoored and all the stock is gone behind the scenes. Somehow the GameStop at the Beach has ONE HUNDRED AND FIFTY of each product and this one in the busy part of Raleigh has 3. Get out of here. GameStop needs to stop letting this bull happen.

Experiencia negativa: Store closed 15 minutes early after I called and let them know I was on my way at 8:20. Person on the phone was very rude

Experiencia fantástica: The employee was nice and he really helped me to decide what I needed to buy, I didn't have too much trouble in the store so probably the employee(s) can help you with anything you need and they will definitely try their best.

Experiencia fantástica: In spite of this location being high-traffic due to its location within Crabtree Valley Mall, this is the most efficient and best-run GameStop I’ve ever been to. When I called them, they answered on the first ring and were knowledgeable over the phone. Once I arrived at the store, 10 minutes before closing I might add, the employees here were both personable and helpful. When I went in to buy a used console system, they helped me figure out exactly what I needed, and even let me stay a couple minutes past closing to finalize their transaction. This spot is notably inclusive and its people are kind. Definitely worth supporting this location even if it’s not a “local business”. They contribute well to the community spirit.

Experiencia negativa: Poooor customer service with the young fella with long hair and beard. Last night I had a terrible experience at this location

Experiencia fantástica: Buena calidad muy amables los chavos dela tienda

Experiencia fantástica: Always a great location and nice and neat! Awesome staff unlike other GameStops I’ve been to in other parts of NC! This one and Crabtree are my mains, and staff at both locations are amazing.

Experiencia negativa: Terrible customer service. Will not visit again.

Experiencia negativa: Still waiting to hear what the man was that destroyed the gamestop, dont care if this was years ago, I want justice now!

Experiencia fantástica: Christian was so informative and cool!!!

Experiencia negativa: I go here all the time normally this place is awesome. Weird how it's 8:45...they close at 9. Two (new guys) have the door closed with the gate down. They are still inside ...saw me and ran to the back. What are y'all doing....The sign says 9. Why are you closing the doors early? Because it's Friday? Come on guys. Be professional

Experiencia fantástica: Really good food, large portions, classic and new flavors for BBQ and other traditional southern dishes. With a stop if you are in the area.

Experiencia fantástica: Outstanding Supporting from the management team top notch leadership

Experiencia positiva: It's GameStop. I went to trade in a game. The transaction was fast and hassle free.

Experiencia fantástica: Isabella helped me out a lot and I appreciate her trying to help me with my situation at hand. #PositiveVibes

Experiencia fantástica: My go to place to get games also the staff are friendly.

Experiencia positiva: Very typical Game Stop. Friendly & helpful staff willing to help you with any of your shopping needs, & knowledgeable in what they sell.

Experiencia fantástica: Manager here is extremely helpful. Looks fantastic.

Experiencia negativa: No pre-order pin 9 hours after open, will not be purchasing a game for pre-order gift again through gamestop.

Experiencia fantástica: Very nice service

Experiencia fantástica: They so professional and helpful. He went out of his way to make sure we know what we were getting and satisfied. We will be back

Experiencia fantástica: Employees were friendly and helpful. We traded in an older Switch for a Switch OLED and they were very accommodating of us staying to do the system transfer before handing over the old Switch and leaving.

Experiencia fantástica: Got my awesome Star wars wallet hoodie and ds cartridge of animal crossing new leaf for Nintendo 3ds used works great always great GameStop swag too great job will use for future business endeavors shopping wise

Experiencia fantástica: Customer service was delightful. They were awesome.

Experiencia fantástica: My boyfriend and I always enjoy when we come to this store, we spend a lot of time here looking for something to play and talking with the employees they are super cool :)

Experiencia fantástica: The Employees are really chill here, I will be coming back

Experiencia fantástica: I found an Oshawott plush at Gamestop! I was so happy I found one at long last! They were so kind to me. ^_^

Experiencia fantástica: Great visit. Associate was helpful kind and efficient

Experiencia positiva: Meh

Experiencia fantástica: They have a wide variaty of games, ID required for R rated games.

Experiencia positiva: Employees are friendly stock on pokemon plush was low but thankfully kiddo was happy with corviknight

Experiencia fantástica: Incredible staff and extremely professional. Love the varieties of games there, wish they had 2 specific games, but still loved it

Experiencia fantástica: Y'all need a Lashae in every store! It's nice being an owner of multiple units and walking into a GameStop store and being able to discuss every single platform for multiple age groups and gameplays. I typically would have just spent too much time trying to research and find the games. I will definitely be back soon!

Experiencia fantástica: They rocked

Experiencia negativa: Was told I couldn’t get refund for a protection plan I didn’t use and was sold a game console that overheated first try. Was told that it was supposed to sound like a plane. Absolutely ridiculous I will never give this game stop my money!! Horrible customer service!!

Experiencia fantástica: Fast and friendly service

Experiencia fantástica: This is a very good spot to pre order your favourite games The staff is always friendly and know exactly what you are talking about they are very helpful.

Experiencia fantástica: The team that works in this store are very nice and very knowledgeable. Very friendly just like they've been your friend all of your life.

Experiencia positiva: Do to Covid 19

Experiencia fantástica: New manager very nice very helpful will go back again

Experiencia fantástica: Awesome and helpful employees

Experiencia fantástica: The guys that work there seem really cool. Even had a talk with a couple of them for a minute. I'm glad I found this GameStop! Will be coming back more here! They even have streamer gear! Heck yeah

Experiencia positiva: I like it okay

Experiencia fantástica: Quick && easy, that warranty comes in HANDY

Experiencia fantástica: Buen lugar, buena variedad y sobre todo buenos precios

Experiencia fantástica: Great location the staff is always helpful

Experiencia negativa: I called on the phone about a product i was looking for and another GameStop referred me to call this one for the product and i call and this guy Brian answers and is so quick and rude with his answer and tells me no its not in the store, hence i walk in hours later and there the item is....

Experiencia fantástica: gr8 people GOODand price s

Experiencia fantástica: I love everyone I’ve been going there almost 2 years for games everything is amazing. They help me with everything thanks to my uncle Brian and chloe also Wayne, I love everyone.

Experiencia fantástica: Very helpful and courteous. Thanks Chloe

Experiencia fantástica: Brian is the go to guy. Great service!

Experiencia fantástica: great games and service

Experiencia fantástica: Love it

Experiencia negativa: Ordered a game online. Got an email an hour later saying my order had been cancelled. Drove out to store from 20 minutes away, and just grabbed the game off the shelf. Most likely no one even looked at the order, or if they did, didn't bother looking on the shelf.

Experiencia fantástica: Bought a controller.

Experiencia fantástica: This place is so good for gaming

Experiencia negativa: Way too overpriced for older games, & there trade credit was ridiculously low for what they offered me.

Experiencia fantástica: Alyssa was great today in answering all my questions. She is an awesome employee and Game Stop is lucky to have her.

Experiencia positiva: Some of the games don't work and need more staff to reduce wait time

Experiencia fantástica: Ant-Man is among us! GameStop here is easy-going and neighborly.

Experiencia positiva: Knowledgeable staff and friendly

Experiencia fantástica: Nice clerk was very helpful with finding merchandise.

Experiencia fantástica: Great staff. Funny and very helpful amd knowledgeable

Experiencia fantástica: I love this game stop the service is awesome. The staff is knowledgeable the assistant manager. She worked to help me for two months to find a item because a store didn't send it on time then it got flooded by a hurricain. I love these staff they are like family. If you need a great game stop you need to go to this one. The management here is amazing the assistant manager Alyssa and Bryan the manager are so friendly and knowledgeable. I will never go to any game stop except here. This store looks so neat and well put if your not coming to this store you are missing out. The area manager of this store should be so proud if the service this management team gives.

Experiencia negativa: Went in this evening for a bunch of pre-owned games. Decent selection and prices. Went to pay and the guy behind the counter rings me out and charged me full price for one of the pre-owned titles. Of course, I don't realize this until I'm home and looking over the receipt again. I drive back to the store, wait about 15 minutes while the guy behind the counter patiently took care of an Xbox One S serial number issue for another customer. After taking care of another customer he got to me and I briefly and politely explained the situation. He quickly glanced at the receipt and handed me $2 and some change in cash. No new receipt. No offer to place the amount back on my credit card. No barcode scanning of the item in question. He quickly went on to to take care of the next person in line when I said "sorry to hold you up but the difference between the full and pre-owned price is actually about $8. In a huff and apparently even further inconvenienced by HIS own mistake that made me come back and stand in line to get even more lackluster customer service, he scanned the barcode on the game and pulled out $10 and change and handed it to me with a new receipt claiming he looked at the wrong title earlier when calculating the overcharged amount/refund. After I waited in line for 15 minutes behind 2 other people to get his and the store's mistake corrected, the least he could have done is say "I'm sorry". His mistake wasn't my fault, it was his or the fault of whatever process at the store resulted in the error. I would have liked to have been offered the refund back to my card or an explanation of why he could only give me cash. All in all, *I'm* sorry for inconveniencing the staff member on duty today and patronizing, with my hard earned money, an establishment that sets the bar quite low as far as customer service and satisfaction. I'd rather go across the street to the big chain mart or a few miles to the blue and yellow electronics store and pay full price or even go online than come back here and experience more of the same. Good job, GameStop

Experiencia fantástica: Good staff nice setting and the service is good

Experiencia fantástica: I called the store because i ordered a game online and it cameto me damaged and the cashier that helped me was so nice and super helpful

Experiencia fantástica: I love this gamestop, staff that work there are also gamers.

Experiencia fantástica: The guys running the shop are great! Helpful, knowledgeable and cool...

Experiencia positiva: good variety of games

Experiencia fantástica: It didn't take me long after talking to staff there help me purchase new Spider-Man.

Experiencia negativa: Hell hole

Experiencia fantástica: Great place

Experiencia fantástica: I went to this GameStop today to trade in a game. Before I traded in the game I vented to the man that work there I think his name is Justin. He listened to my venting about another GameStop we won’t talk about... Justin and his manager both helped me out when they really didn’t need to, I appreciate that so much, I’m a customer for life there

Experiencia fantástica:

Experiencia fantástica: I told someone that there was a mimikyu plushie at this GameStop, but then I bought it and the same person went later and they got mad at me because I bought the plushie. Overall it's good and a reliable source to get stuff.

Experiencia fantástica: Great customer service the best in the area

Experiencia fantástica: Good costumer service

Experiencia fantástica: Service was great.

Experiencia negativa: This location has the worst service. I went in on a Saturday to pick up a game and waited 25 mins without so much as a greeting. Another employee came in with food and disappeared to the back and after waiting another 10 mins, I and 3 others walked out.

Experiencia positiva: It's a ok place

Experiencia fantástica: Always awesome stuff in here

Experiencia fantástica: Best experience ever they helped us with all my needs and we're really polite

Experiencia fantástica: Very clean store with helpful staff ! Has a new Store Manager and you can tell the difference. Staff is friendly, well informed, and helpful without being overbearing.

Experiencia fantástica: They don't ask you if you want a membership like the rest at the end of a sale. 5 star for that reason

Experiencia fantástica: The Salespersonel was Knowledgeable about upcoming items & deals in addition to having a smooth attitude, he was Awesome!!

Experiencia fantástica: Amazing.

Experiencia fantástica: Very neat and nice people

Experiencia fantástica: Brianna was very nice and helpful.

Experiencia fantástica: Everything you need for you dive into your imagination!!! Keeps you young

Experiencia positiva: Better priced than other locations.

Experiencia fantástica: Had some really good card pulls here. Got a Turtonator GX and a full art Sycamore in a Tapu Bulu tin.

Experiencia fantástica: Todo los vídeos. Juegos. Que buscan lugar indicado

Experiencia fantástica: Friendly Staff, lots of swag. When you preorder sometimes you get free stuff !!