GameStop

Experiencia fantástica: I visited the store on Friday May 1 and Juan was on duty. Thank goodness he was. There was an item that showed in stock but wasn’t on the floor yet. He not only rang up 5 customers, took a trade in that was an Xbox and bought some Pokemon cards all at the same time within a span of 45 minutes with a smile on his face. 5/5 will be back because of Juan!!

Experiencia fantástica: Picked up some V-buck cards for fortnite. Quick and easy. Good customer service.

Experiencia fantástica: Awesome customer service, the gentleman that was working in the register helped me look up figures on pre order.

Experiencia negativa: Really bad experience! Juan the employee was really rude and not helpful! He was laughing at us, while explaining to him what we like and he wanted to he right about everything! Honestly would never come back! Made me dislike gamestop! 1….2…3… GIVE JUAN A WRITE UP!

Experiencia negativa: Game said available on the website then I go and it said it’s not available and the same excuse I hear all the time “our system is down “ and they never answer their phone

Experiencia fantástica: Juan and his team are total Rockstars at helping parents who have no clue what to buy! Lol. They're very kind, patient and extremely knowledgeable of products!

Experiencia fantástica: Un 10

Experiencia negativa: Terrible service and offensive staff

Experiencia negativa: Games stop is not known for their friendly and mature staff and this one is no exception. Employee by the name of Juan tries to deliver on the company's goal of upselling and I applaud him for trying to do his job well; however Gamestop should focus on rejection training as I kindly declined his attempts to upsell me on insurance whith my own credit in store. When I told him that I appreciated it but wanted to keep the line moving for those waiting behind me, he proceeded in attempting to publically humiliate me in front of other customers for "not seeing the value" in buying insurance on a Switch game. I remained queit and did not engage in conflict. When I asked him to give me his managers name after being a smart guy about the whole situation, he claimed to be the manager and smirked. My recommendation is stick to digital games or bigger retail stores as even walmart provides top tier customer service if you are comparing it to the "management" at this particular store.

Experiencia fantástica: Juan was very knowledgeable with all the games I asked about and he had very good customer service. I will come back here for ghosts of yotai when it comes out.

Experiencia positiva: Great service and all, the place looks nice...but yesterday while I was buying a plushie and waiting in line I got called "ma'am" But I'm a boy.

Experiencia positiva: A place to find collectibles and toys, however tha attending kid wasn't the noce one

Experiencia positiva: Overpriced and crowded. Smelled funny

Experiencia negativa: Shady and not trustworthy store. Had an item in stock checked by another location drove to the location 5 min away and the employee said he saved it for another employee who just got back from vacation. Shady employees

Experiencia negativa: Mala experiencia, quería comprar una consola y me dió la impresión de que no quisieron vendermela, el tipo que me atendió estaba de mal humor y aunque le pedí más información de cuándo podría volver tampoco "sabía", afortunadamente fui a otra sucursal a 10 min de esta y el personal fue muy amable y logré comprar lo que buscaba ya que era un regalo para la graduación de mi hijo. En lo personal no volveré ya que mi experiencia fue pésima.

Experiencia fantástica: Dario has super helpful and knowledgeable. Helped me with everything I needed!

Experiencia fantástica: Exelente servicio quiero agradecer a gerente Juan, Cris y diana sigan con su buena atención al cliente

Experiencia negativa: La peor sucursal , el gerente no tiene organización. Mala atención y todo mal. A la entrega , una espera larga. Una amoga fue a la sucursal de plaza bonita y realmente excelente allá, tenían muy buena logistica.. Aquí pésimo, sin realmente un plan efectivo.

Experiencia fantástica: Atienden muy bien ⭐

Experiencia fantástica: El trato con el gerente de la tienda fue exelente y me supo guiar con todo lo que necesita (Juan ) su nombre así que pregunten por el exelente servicio a cliente

Experiencia negativa: Según abren a las 10 y está cerrado que malos con la puntualidad.

Experiencia negativa: Disappointing Experience at GameStop I visited this GameStop before Christmas to shop for my son and was disappointed by the experience. While they have a great product selection, the store was poorly managed. Only one associate was working the register, while another seemed to be there just to monitor customers but didn’t assist with the long line. I waited over 15 minutes to pay while the cashier had an extended personal conversation, leaving a dozen customers waiting. It’s frustrating that during the busy holiday season, the store wasn’t better staffed or organized. This experience made me seriously consider shopping online or at other retailers like Target or Walmart. I won’t be returning to this location anytime soon.

Experiencia fantástica: Chris and Kiht were extremely helpful today! Great customer service!

Experiencia fantástica: Nice place to get videogames and gamer stuff

Experiencia fantástica: Excelente

Experiencia positiva: Muchos artículos

Experiencia fantástica: So helpful number 1

Experiencia fantástica: Brandon y Chris, excelente servicio

Experiencia positiva: Small location that usual has a long line, but the staff is friendly and quick with it

Experiencia fantástica: The staff was really friendly and let me know about some awesome deals in the store.

Experiencia fantástica: I like this Game Stop. The staff is friendly and cheerful. They are helpful and even remember your name, if you are a repeat customer. The place is always clean and well stocked, and there are always new and interesting things to buy.

Experiencia fantástica: EXCELENTE SERVICIO

Experiencia fantástica: New policy doesn’t allow for returns, only exchanges up to 15 days (30 days for Pro Members). Still, staff was super helpful! Always the best here

Experiencia fantástica: I needed a Rare cord.. it was not on the shelf. He mentioned discounted Cords. I insisted on the Discounted cord packed in a File cabinet of 50 plastic bags of Cords. 53 seconds of searching..WALA...I forgot your name BUT .....YOU THE FREAKING MAN.. SALUTES

Experiencia negativa: No actualizan su stock y siempre están cancele y cancele han de pensar que uno está de humor para sus juegos.

Experiencia negativa: I'm literally watching these guys ignore the phone and Im in line calling.

Experiencia negativa: Poor service, did not want to honor warranty that was purchased in store. Both "Brandon's" were self proclaim managers and did not manage to help until I called out to customer service to educate them on the warranty policies. Why do y'all work in customer service just to disrespect your customers? Both these dudes are jokes, went to a different location and I wasn't even stopped at the door and refused service I was helped and sent on my way with no additional issues by just one sales associate that was also busy but didn't give me a hard time at all.

Experiencia negativa: I used to love this place as a kid but now it's not the same Letty we miss you

Experiencia fantástica: they said bless you to me and everything

Experiencia negativa: Manager there didn’t want to accept my damaged online order return saying that it’s an online order and that they don’t accept online orders as it’s in their policy when customer service hotline sent me an email and slip saying to return item to any nearby GameStop location. I had to go to another location on Palm to do my return which they gladly accepted without giving me any hard time. I am sure they didn’t want to accept my return because they didn’t want to affect their sales. I will definitely not be doing any business with this location.

Experiencia fantástica: Excelente atención y sugerencias, consejos para precios alternativos

Experiencia positiva: It's ok if. You ask me it's expensive

Experiencia positiva: They had a lot of things on clearance, staff was really friendly

Experiencia fantástica: Very nice store. Great staff!

Experiencia negativa: Stopped by to pick up preorder for legend of Zelda , GIZELLE highly rude, didn’t speak English. Spoke to me in Spanish 98% of time. Also singled me out as I waited she didn’t ask for ANYONE Else’s ID. But Singled me OUT. This person needs retraining. Also when asked about it she was giving me excuses as to why she had to when the many many many many customers that went before me didn’t get asked at all. The customer next to us didn’t have a recipet and didn’t get asked at all. Also I was harassed by homeless man and when tryd to getting staff attention for help the employees did NOTHING. HR needs to look into this. Will take my money elsewhere. I’ve been coming to GameStop since 2013 and Never been treated like this . 10+ pro member here…………………….

Experiencia negativa: What is up with you guys opening at 12pm Monday through Thursday weekly? Totally inconvenient!

Experiencia positiva: It’s the only GameStop left in the Broadway area and it’s a good one But the lines are long just to pay for one simple gift card or to buy a game They’re really slow And there has been two time where I’ve been stuck in line for 48 min just to pre-order a game, Also the store is smaller Compared to there old location next to the PET-CO.

Experiencia negativa: Doesn’t price match their over priced Pokémon cards with big box retailers, they only price match with their website Pretty small store as well.

Experiencia fantástica:

Experiencia fantástica: Great place and great variety

Experiencia fantástica: Excelente atención de la persona en turno nos atendió en español sin ningún problema

Experiencia fantástica: I’m not working at this momen just my car I’m just oily from here outside the in my back and I’m not afraid or oops it was just like the one I was sent out for the last night of my life I love it so I just don’t know how to do anything else but I’m just saying I don’t know why I’m so tired and oyyy and I’m asking you for your telling

Experiencia negativa: Not enough employees working but the line was somewhat quick! I was getting my pre-order and I didn't like this guy trying to ask me if I play games like I do play games that's like the main reason I'm going to gamestop and asking if this game is for me like I know it's a M rated game but it's for me so yeah it's been a long time since I went to gamestop so I'm never going to this gamestop and I don't like small talks even if people talk too fast I don't like people knowing what games I play and such I'm just here to get my pre-order I should've just pre-order games online instead

Experiencia negativa: Would not let me pick up my pre order that was fully paid off unless I had another pick up receipt. Why would you make people have 2 receipts if I already had the 1 receipt that shoes it was paid off.

Experiencia positiva: No entendí el descuento donde me lo aplicarón

Experiencia fantástica: Excelente trato

Experiencia positiva: Too expensive

Experiencia positiva: They just moved location between subway and chase

Experiencia positiva: It's just a game stop... Good people slow service...

Experiencia fantástica: One of the best Game Stop locations in San Diego, and I've been to many. The selection isn't great and the prices are the same at all shops, but the staff is great! They are friendly and extremely knowledgeable, super willing to share their thoughts and recommendations.

Experiencia positiva: Mucho que desear, ya casi no hay mucha variedad.

Experiencia fantástica: Me atendieron muy bien, todo ordenado y limpio

Experiencia positiva: It's a GameStop, not a lot to say, stock rotates frequently so you may find a few surprises every time

Experiencia positiva: Poor attention

Experiencia fantástica: Great place, excellent service

Experiencia fantástica: Me atendieron muy bien y respondieron mis dudas.

Experiencia fantástica: Awesome shop!

Experiencia positiva: Been here couple of times trying to sell some items and get a good price on them but different employees have given me different prices. Small GameStop but not bad selection of games.

Experiencia positiva: Only one person actually know what she's talking about.

Experiencia fantástica: Super amables encontre lo que buscaba

Experiencia positiva: This is my 1st gamestop visited when I arrive in California

Experiencia negativa: Didn't work with my in store credit at all

Experiencia fantástica: Cool games

Experiencia negativa: Came in for a refund. Denise was super rude. This isn't high school, I don't need people trying to lecture me about return policies.

Experiencia negativa: I got scammed out of a game reservation.The service cashier at the moment was rude and un-professional

Experiencia fantástica: Thank you Paty for collector fest, it was a blast. I can't wait till the next one.

Experiencia positiva: Decent Customer Service!

Experiencia fantástica: Great staff. Always help me find the collectibles I'm looking for.

Experiencia fantástica: De la mejores tiendas a las que eh ido

Experiencia fantástica: Was good just that there was a line

Experiencia fantástica: friendly cashiers and nice arrangements.

Experiencia fantástica: Get two Dragon ball super action figures

Experiencia fantástica: Friendly employees. Stayed after closing to make sure every customer in the store was taken care of.

Experiencia negativa: While I appreciate this store adapting to continue accepting business during the pandemic I'm very sad to say that I was sold a faulty controller today. The controller that came with my system broke last night and I tried to find the cheapest replacement possible since money is not flowing at the moment. I was very disheartened to find that two essential buttons on the controller I purchased today, do not work. I contacted the store and was told I would not be able to return it anytime soon and that they did not know when they would I would be able to get me a refund. Furthermore they said the only option I had right now was that I would have to purchase the next model up from what I got and just wait until I could return the faulty one. The representative I spoke to also mentioned that this is not the first time this has been a problem during these times, which did not help the situation. I purchased through gamestop because I've always had respect for the company. I expressed to the employee I spoke to that paying over double because of their indiscretion was unsatisfactory and asked if they could at least offer me a discount. They said they would not do that. I am very upset and will no longer be doing business with gamestop. Fingers crossed they honor the refund they promised me in the unforeseeable future.

Experiencia fantástica: It was awesome place

Experiencia fantástica: Un lugar con mucha variedad y atienden en inglés y en español de las mejores GameStop a las que ha ido

Experiencia fantástica: Great staff, very friendly!

Experiencia fantástica: Love the games

Experiencia fantástica: Good

Experiencia fantástica: Good prices slow cashier

Experiencia positiva: Para accesorios consolas y juegos ahí encuentras

Experiencia fantástica: I love it

Experiencia fantástica: Excellent store!!! Always got something in there

Experiencia fantástica: Cheap prices

Experiencia positiva: Expensive and not a good experience

Experiencia fantástica: Great service, very friendly.

Experiencia negativa: Went in a year ago and purchased a used Nintendo 3ds. I tried returning it for tradeback value recently and they said it didn’t have a serial number. I only played the system a couple of times and never peeled any stickers off so basically they sold me a system with no serial number. Now I’m stuck in a hard place as I need money and have a system I purchased through them and can’t use their tradeback system because of them... DONT BUY SYSTEMS FROM THIS LOCATION!

Experiencia fantástica: 2 games

Experiencia fantástica: Siempre cuentan con lo que busco

Experiencia positiva: Overpriced compare to online deals