GameStop Planet X

Experiencia fantástica: These guys helped a ton went in to sell my old ps4 and got what I needed and got out. . A plus

Experiencia fantástica: Workers are really helpful and funny.

Experiencia negativa: I think the workers here are super nice, but my rating is based on a recent issue. GameStop has been pushing way too hard trying to get customers to sell their PSA graded cards. We’re literally just coming in to pick up our cards after they finish grading. That’s it. But they don’t take no for an answer. They keep pushing, and have even tried to open our graded cards without permission just to scan them and throw offers at us. WE DON’T WANT IT. THE ANSWER IS NO. It’s disrespectful, pushy, and honestly comes off as shady and sleazy. We just want to pick up our graded cards and leave, but instead it turns into an awkward situation every time. Do not touch our property or open anything without permission. We paid for the cards and the grading—show some respect.

Experiencia negativa: What The Hell GameStop can't even trust you to sell stuff correctly without a bait and switch , went to this GameStop to buy some Pokemon tins for my sons bday the Pokémon TCG: Paradox Destinies Tin and this is what is supposed to be in it . What's Inside the Tin * Promo Card: 1 Foil card featuring Gouging Fire ex. * Booster Packs: 5 Pokémon TCG booster packs Twilight Masquerade, Temporal Forces, Paradox Rift, and Obsidian Flames * Code Card: 1 Code card for Pokémon TCG Live. And what do I get instead swapped out packs not the correct ones I got surging sparks , destined rivals and journey together they are selling them at $59 a box

Experiencia fantástica: Friendly staff. Great place to have a seat and open some packs

Experiencia fantástica: Anthony consistently provides excellent customer service. He’s friendly, knowledgeable, and always willing to help. He’s a huge asset to this store and makes every visit a great experience.

Experiencia positiva: Good magazine but you need more consultants. I was probably in line for 20-30 minutes, only to find out that the game I wanted to buy wasn't in stock.

Experiencia fantástica: Anthony held down the line today and was super helpful and friendly

Experiencia positiva: Cool place. Cashier was a bit unkind though - he argued with me when explaining ho something worked and I also heard him arguing with other customers prior. Maybe clarifying policies?

Experiencia fantástica: Fast and dynamic service! Fully recommend it

Experiencia fantástica: Very Polite and Friendly Employee when I came in to pre order madden 26 last week.

Experiencia fantástica: Helpful staff. Thanks!

Experiencia negativa: This store is a scam . I got gift cards here and they’re already used ? I got 4 50$ cards and 1 $100 . They are all inexperienced and they couldn’t help me only referring me to other people and couldn’t handle the situation them selves . Poor customer service . Poor company . Poor attitude.

Experiencia negativa: How can I find the game stop but where is it can you tell where

Experiencia fantástica: This store helped me out. Went in, got what I need and it works. Would recommend if you need quick service and people actually trying to help you. Got the car charger and temp glass. Both works like a charm.

Experiencia fantástica: Been preordering and picking up games here for ages. The main guy that works here is a gaming guru. Truly know his realm and commands it.

Experiencia fantástica: They assist you as they should. Very friendly oriented store Kris was cool and looked up some stuff I was looking for and pointed me to the right direction.

Experiencia fantástica: Great Price for games

Experiencia fantástica: Very friendly staff. Jules and Kathleen were great! Knowledgeable and kind.

Experiencia fantástica: Very Polite and Helpful Employee help with me with my PS5 purchases.

Experiencia negativa: Rude, unprofessional and thieves, that is my definition of this store. We purchased play station VR2 and after opening we found a Panda Express fortune inside, went back to return and exchange but they called me a liar basically stating their policy is can’t return after package is open but their policy doesn’t say , surprise surprise we have a Panda Express fortune in it. Shame on you all shameless people.

Experiencia negativa: Returned an item and store manager gave me attitude about it. What does he care if I return it. Is it coming out of his paycheck ??

Experiencia negativa: 11-26-24 - The cashier, unprompted, asked me about my kinks and if I was into furries. Not kidding. Definitely will not be returning.

Experiencia negativa: They sold me a damaged disc while i asked if the disk was tested and they said it was once i booted up the disk the game wouldn't play. Just angry that they looked at my eyes as i asked them and they straight up lied

Experiencia negativa: Nobody working here, I sat in front for an hour from 11-12 on 8/29/24. Was supposed to open at 11 but nobody opened the shop

Experiencia negativa: HANDLE TRADE INS AFTER PURCHASES. They kept me in line for 40 min as well as a ton of other customers they could have quickly rung up to handle a trade in. No urgency or logical process to customer service. Came in to buy 1 game and go. Pathetic. Imagine the sales lost to the company from people who walked out.

Experiencia fantástica: It's a GameStop, not much you can say. Good games at decent prices. Even the occasional Transformer and big shirts for a big guy like me.

Experiencia positiva: This store was nothing special. And its in a mall so that's a huge fail. Gamestops inside malls are the worst

Experiencia negativa: DON'T BUY THE INSURANCE/ WARRANTY!!! employee lied about pre-owned being refurbished. item had bio and heavy cosmetic wear upon opening packaging. they could not provide a replacement. Gamestop had a policy change. Forcing me to get a used controller with the same issues. seems like this policy should count for contracts after the policy change as I was promised a new replacement upon getting the original warranty. super sketchy.

Experiencia negativa: Made me wait over 15 minutes to purchase 1 game and I wouldn't mind if there wasn't blatantly 2 working cash registers which I saw an employee go back and forth on and the other employee just refused to charge me. Everything was fine until that.

Experiencia negativa: Put wrong prices on games and will not take care of their customers

Experiencia fantástica: The guy who works therwss so funny

Experiencia fantástica: Game stop is excellent. Always find super deal. I picked up Star Wars BF2 for $7.00 who is robbing who now!

Experiencia positiva: Great place in the mall and can be hard to find because it's on the third floor and you have to take quite a few escalators to get to the backside of the Glendale galleria. Store is fairly big but didn't have a large size of pre-owned games mainly collectibles like Funko pops shirts and toys. Front desk is kind of overcrowded with merch and doesn't really look very presenting because a lot of merchandise covers the top part of the counter. Although it's a big store and it still kind of cluttered with stuff in the middle and the sections can be very tight and making you crashing to others as you are browsing for certain things like video games.

Experiencia negativa: Terrible shop. A lot of the products are being sold for over retail price. They also tried to sell a pre owned switch game in a bag! Without the case - and still for $45! Would avoid this shop and/or double check pricing online before purchasing.

Experiencia fantástica: Cashier was friendly and helpful! Best packs I've ever opened! 4/5 packs had hits.

Experiencia fantástica: Engineet gaming

Experiencia positiva: Good sales

Experiencia fantástica: I like it

Experiencia negativa: Honestly, they aren't deserving of one star.... Store manager, Alex is indifferent and haphazard with store polices... It is his job to instruct customers that all sales of cards and collecting products are final. He failed to do so and then would not let me return a product which was priced $20.00 over MSRP. STAY AWAY!

Experiencia positiva: It's a store in the mall. (It's not bad)

Experiencia fantástica: Nice store. Good customer service. I recommend

Experiencia positiva: I like the pokemon game events they throw. Its kinda fun.

Experiencia fantástica: Went to buy some gaming presents and the staff was so quick even though, there was a long line!

Experiencia negativa: by far the worst game stop I've ever been too, pre-order items got an email they are ready for pick up and they make me wait on the checkout line for 45 min to pick up an item i pre-purchased. on top the cashier had the worst customer service. ridiculous. would have given them 0 stars but had to in order to post

Experiencia negativa: I can't find the place

Experiencia fantástica: Not bad ,u be surprised what u may find

Experiencia fantástica: Great friendly service. Anything gaming related, this is the place.

Experiencia fantástica: cool place, they sell the devil's lettuce if you ask them thrice.

Experiencia fantástica: Friendly service. Staff is very honest about their inventory. (Though not always the case). Some old used games are in, but the price. Pokemon games for NDS are sure very expensive.

Experiencia negativa: Staff was unwilling to help process a return for hardware purchased online. Wasted my time by going there

Experiencia positiva: Common video games that have pre-owned by other game lovers

Experiencia negativa: Alex gave me horrible customer service. I will drive to Burbank moving forward.

Experiencia positiva: Call for stock. Good service

Experiencia negativa: Never found it

Experiencia positiva: Good service

Experiencia fantástica: Excellent and diverse selection, great customer service

Experiencia fantástica: Love coming here staff is very helpful and friendly

Experiencia fantástica: The staff is really friendly and knowledgeable. It's my favorite GameStop. Parking on the weekend gets tough but it's worth looking for parking. You can always park at the other end of the mall and walk inside to get to it.

Experiencia fantástica: Love to come and buy for my children on their gaming and collections. The staff is amazing, great customer service I would highly recommend this game stop to everyone.

Experiencia fantástica: Busy place

Experiencia negativa: Unable to find this place ：(

Experiencia fantástica: It's game stop nuff said

Experiencia fantástica: Great experience

Experiencia fantástica: Pretty decent store, sad thing was the manager who was running it was forced to moved to a different location

Experiencia positiva: Great Place.

Experiencia negativa: Out of stock on everything I wanted to purchase.

Experiencia fantástica: Excelente en juegos para los niños

Experiencia fantástica: Lorenzo has always been there to help me out. Whether it be preordering or locating merch for me!

Experiencia negativa: Kids don't know the merch

Experiencia positiva: Just a shell of what gamestop used to be today. But we're in the pandemic still. I give them a break. God bless America.

Experiencia fantástica: Power to the players.

Experiencia positiva: it's amazing. A great place to check out some games and merch. Too bad they dont have those stands on ps4 and xbox games for 20 bucks or below anymore

Experiencia negativa: They have nothing here

Experiencia fantástica: Awesome selections for video games

Experiencia fantástica: Been going to this store since the late 90s. Always have in stock what I need. Pre-orders are easy. Friendly staff

Experiencia fantástica: It was AMAZING!!!!!! ✨

Experiencia fantástica: Very High Class operation!

Experiencia fantástica: I found the best games here and also limited edition series are always here.

Experiencia fantástica: Customer server here is awesome. There’s a guy named Steven that works here and he’s super helpful and a joy to talk too and to get all your questions answered. He’s super knowledgeable. Everyone else is great here at this games stop as well but Steven definitely stands out. One of the best Games Stops in the Glendale area.

Experiencia positiva: Good selection of games. Helpful service!

Experiencia fantástica: My son loves this place

Experiencia negativa: Not a very good GameStop they have a minmal selection of PS4 and Nintendo Switch games. They have no amiibos and their merchandise is a mess. Their employees are complete scatterbrains when it comes to asking them a questions about a product or a preorder.

Experiencia fantástica: Big variety of games

Experiencia fantástica: Great customer service

Experiencia fantástica: Get all my games here

Experiencia fantástica: I had a vintage Nintendo DS Lite (plays game boy cartridges too) shipped to the store for my son. It was packed with extreme care ,the box it came in was huge, very well protected. One of the young sales specialist, Conor was a wealth in knowledge, friendly and helpful for any concern my son had about the device. I appreciate how Gamestop hires people that know the merchandise and games, even if they are young. They are always helpful. Thank you! By the way, you can set up text alerts to let you track when your merchandise is delivered.

Experiencia fantástica: Lo mejor en grandes ofertas de video games

Experiencia fantástica: Cool

Experiencia negativa: Como madre de hijo que no le gusta ir ala escuela por razones de los vídeos de juegos de violencia.

Experiencia positiva: Muy bonito me parecio buen consepto

Experiencia fantástica: Nice

Experiencia negativa: I had called to see if they had the DualShock remote control camouflage for the PS3 system they said yes over the phone I get there and it wasn't there they only have the knock-offs brands so needless to say spent time and energy for nothing she apologized but very unorganizedand also last time I went in there by the brand new game that was scratched and they gave me a hard time about returning it bad customer service not a great selection anyway very small store

Experiencia positiva: I bought my games here when I was little glad to see it's still around.

Experiencia positiva: This location has a huge collection of pre-owned titles to chooce from. I always buy pre-owned games because of the full refund or store credit within 7-days. I get to try out the game risk free and if i like it.. i keep it. I never buy new games anymore due to bad business practices from developers like EA, Bioware qnd Activision. Don't spend your hard earn cash on loot boxes, paid dlc and season passes.

Experiencia fantástica: Awesome selection of video games and friendly staff

Experiencia fantástica: Always buy my games from here

Experiencia fantástica: Always pack with gamers and shoppers, but the people work here are very friendly and understand and know about gaming, I can tell they are at least some want passionate about their job. One of the benefit to shop at these locations is if you need help to buy some games for someone else and need advice you can actually ask them and might get a useful answer.

Experiencia fantástica: They were very helpful!! Thanks

Experiencia fantástica: Amazing