GameStop

Experiencia fantástica: Billy f was fantastic helped me out with my warranty issue on a new playstion vr I got a month ago dude was awesome extremely friendly and easy to work with definitely enjoy people who still value giving good service

Experiencia negativa: We just went to this store to attempt to trade in my husbands gaming console for credit and the sheer amount of unprofessionalism that exuded from Jamie who was assisting us was astounding, although we understood that my husbands console was older and there was a possibility it would not be able to be taken, we were not okay with the fact she kept literally throwing our stuff around she got the console out of the box than tossed the box behind her on to the floor and proceeded to keep throwing items and they were taken out which caused us shock she was also just casually on the phone with someone on speaker which again unprofessional overall just not a good experience

Experiencia negativa: 40 minutes of calling and still no answer. Now I see why people have had nothing good to say about them. I see a bankruptcy in your future.

Experiencia negativa: Gamestop didn't open on time today Friday June 21 2024. And the person was extremely rude

Experiencia negativa: If im buying something used why cant i look at it first? Not a good policy when paired with a very short return policy. Dont shop here

Experiencia positiva: Us three stop in atleast twice a month

Experiencia negativa: Rude employee and didn't give a nice discussion of a game. This is why I stip buying at gamestop

Experiencia fantástica: Great customer service

Experiencia negativa: Would not recommend dealing with these guys especially a newer employer named Michael freaked out when we confronted him they sold us a $80 controller 7 days ago that never turned on go to return it and are told we're out of money he can't help us because he's a new manager but if we called somewhere else they might be able to do it for us but he didn't want to. How rude is that. So we're out almost $100 during Christmas time thanks game stop will not return honestly would rather go to Walmart across the street. What are we supposed to do with an $80 paper weight ?

Experiencia fantástica: I like GameStop because kids and adults can play with game systems for all ages.

Experiencia negativa: Store says open at 11:00 am and they wasn't. If you're going to open up later then this. The store people should of put on the door saying this. To me that is bad business hear. I'll be calling the main office hear and reporting this to them.

Experiencia fantástica: The people who work there are pretty knowledgeable about video games and video game culture. They are also very friendly and want your visit to go well. I couldn't ask for more from a store employee! If I could leave a tip I sure would have!

Experiencia negativa: Was put on hold for 40 mins and was not helped. I was assured after calling two minutes later and was helped…. Seriously 40 mins to be told would leave a product to the side sold it and as a disabled person it took all my energy to get up there and they sold it. They litterally don’t care about people. Truly a garbage store

Experiencia negativa: So I bought a controller at the 172nd location in Arlington 3 days ago with the $7 warranty plan. I go into the Everett mall location and she’s telling me she can’t find anything in her system even tho I HAVE THE RECEIPT and gave it to her… so now I have to waste 30 mins travel time and GAS that I don’t have to back track to Arlington. This is NOT my fault and if I have to backtrack that far just for a controller I think I should get compensated or something…. I’m beyond irritated.

Experiencia fantástica: That was the best customer service experience with Kelvin for my super specific Nintendo Switch accessory I was looking for! Very rarely is that kind of friendly thorough and above & beyond kind of customer care out there any more, especially over the phone! If GameStop is looking to promote someone to Store Manager or Regional Manager please consider this individual if his ambitions are that!!! Sincerely, Amanda Love

Experiencia fantástica: Manager was great. helped me save money

Experiencia negativa: Not really happy bout driving to this location to find out they are closed, sign says "will be back at 3:30" almost 5pm and the store is closed. Asked around the shops at the mall and they mentioned they close randomly pretty frequently.

Experiencia fantástica: Sold my games, ps4 and 3ds. Three separate transactions and each person was incredible and I genuinely enjoyed talking to them. Go stop in and you'll be pleasantly surprised!

Experiencia negativa: I pre-order a game 3 months ahead of time. Then I get there at open to find out they won't have the game till midday? That's ridiculous and unacceptable. I will never pre-order another game from here. So disappointing.

Experiencia negativa: CANT EVEN PICK UP THE PHONE AFTER CALLING 20 TIMES

Experiencia negativa: The staff seemed more interested in talking among themselves than helping customers. After trying to get someone's attention to get help reaching because I'm a wheelchair userI decided to go to Target.

Experiencia positiva: Nice people

Experiencia fantástica: Employees are pretty cool and helpful. It can be pretty slow during the week which is cool too stop and grab something on my break

Experiencia fantástica: Been a long while since I've been to Game Stop but I can see why they are still around while lots of other competitors close. Very helpful and knowledgeable about their products and games.

Experiencia fantástica: It's one of my kids' favorite stores. They love getting their Pokemon trading cards here. Also, they have a good selection of used and new video games. Buying the pro membership is always worth the money for our family.

Experiencia fantástica: Great customer service

Experiencia positiva: Dude had a ps5 awesome

Experiencia fantástica: Always good

Experiencia fantástica: Very clean store, employees were very knowledgeable about the games we wanted and even about new games coming up. Good prices too.

Experiencia fantástica: Bueno

Experiencia fantástica: Great and friendly customer service!

Experiencia positiva: Customer service was great, very knowledgeable about their products. Store doesn't have much on display to choose from. Good experience and wasn't hard finding what I was looking for.

Experiencia negativa: Refuse to pick up the phone. When they do they put you on hold for 10 plus minutes almost like they forgot you were even there.

Experiencia positiva: Very helpful and got great worth with trade in just one thing if they give up looking and say it is too old then look at there trade in website

Experiencia negativa: It's okay customer service but not the best

Experiencia fantástica: Staff was very helpful with finding what I needed

Experiencia positiva: Friendly

Experiencia fantástica: My granddaughter's birthday was a few days ago. She told me 2 days before her birthday she would like an Oculos 2, like, what the heck was that!?? Searched the web Amazon was a week out and other stores the same or weeks out. Did a G search and found one that could be delivered that day by GameStop. They said they could deliver the same day. We ordered it and to my ecstatic surprise, less than 3 hours later received an email saying it had been delivered! I popped off a draft saying basically, no way! Before putting my foot in my mouth and hitting the send button, I decided to check first. It was on the front porch! Said a quick thank you prayer and changed the email to say thanks for the excellent service and delivery. At her birthday party, I messed with her mind as she mentioned what she was saving her birthday money to buy. I acted like what the heck was an Oculos 2 and made it the last present to be opened. It was a day to remember for a long time! Thanks GameStop for helping us make her birthday a hit!!

Experiencia positiva: Awesome store. Really slow during the week which is a plus because it let me ask for help when I could find what I needed. The employee was super nice and helped find exactly what I needed and actually helped me find a gaming accessory I had been searching for. Overall a great experience, store has a decent game selection. More popular titles than anything else.

Experiencia fantástica: Your standard in mall game stop, if you like recycled air and miss the 90's come cry here.

Experiencia negativa: This franchise is getting worst.

Experiencia fantástica: loads of games and items

Experiencia positiva: Its alright. Not a lot of things here, but this is the closest GS from my house so I guess no choice but to come here to see what sup once in a while. The atmosphere though, it's depressing FYI.... No hard feelings.

Experiencia positiva: Shelf's looked a little bare. Friendly person

Experiencia fantástica: Excellent costumer service and very friendly people

Experiencia fantástica: I like Gamestop for their offer to buy used video games. I take my old games into the store and I can get either cash back or store credit. You get more for your money's worth when you choose store credit. Otherwise the total amount decreases quite a bit of you want cash back.

Experiencia positiva: The girl at the counter was helpful. Super nice and she knew her stuff. Thumbs up!

Experiencia positiva: Gamestop, you know the deal.

Experiencia fantástica: It's small but the employees are honest and super helpful and their selection isn't bad. If they don't have what you need they have no issue finding a location that does or ordering it in for you.

Experiencia fantástica: Got some awesome trade-in deals. Thanks GameStop!

Experiencia fantástica: Encuentras video juegos a precios muy accesibles, la persona que me atendio muy amable y lo mejor en mi idioma definitivamente recomiendo ir de compras a GameSpot

Experiencia fantástica: My kids love going here.

Experiencia positiva: Nice Naruto action figures.

Experiencia fantástica: Great people, Awesome games. I would come back to this place. ❤‍❤‍❤‍❤‍❤‍❤‍❤‍❤‍❤‍

Experiencia fantástica: They are always friendly and helpful. They always have a good selection of games at competitive prices.

Experiencia fantástica: Great service!!

Experiencia negativa: It's an alright store...took MONTHS for them to order my fiance's new xbox controller....MONTHS AND MONTHS!

Experiencia positiva: Staff was very on point and personable. Good stock of things in store which I have seen declining a lot lately with game stops so was nice to see.

Experiencia positiva: Friendly service.

Experiencia fantástica: Wide game selection good professional atmosphere

Experiencia positiva: Seems like more plushies and blind boxes than games nowadays

Experiencia fantástica: Very nice employees thanj you

Experiencia fantástica: All the games you can play an want thank you fast service

Experiencia fantástica: The employee at the game stop was very helpful with my questions and if he didn't know the answer he help me more by looking up the answer and was very friendly with me the whole time

Experiencia fantástica: GAME STONK! place was clean and the staff was very nice.

Experiencia fantástica: Good place to stock up on your favorite game

Experiencia fantástica: Friendly staff and diamond hands

Experiencia positiva: Only go here for Funkos

Experiencia fantástica: Good customer service to help people out and they have a good selection to pick from for consoles or pc

Experiencia positiva: Small but clean

Experiencia fantástica: Got in, bought what I wanted, had great help, got out. Just the way I like it.

Experiencia fantástica: Good experience. It was a gamestop.

Experiencia negativa: Dude who was either a manager orNike with shaved head and man bun on top was very rude, short and rather finishing the job with us pawned us off to someone named Niko, didnt even look up the game we asked if they had used then had multiple copies of a game on the shelf that we were told from another GS we came from and didn't have, the first guy was rude to the person working with them. If I could give 0 then I would.

Experiencia fantástica: Always a great shopping experience at this store and the employee are so helpful 5*. Hopefully the corporate guys take note. They are switching up to displaying the new and used prices on new boxes instead of only having the in stock pre owned titles on the shelf. So the issue is you spend 30-45 min picking your b2g1 games only to discover at checkout that 2 are unavailable and you are out of luck and leave empty handed. People are more likley to make a purchase if they can get what they have selected. If this is how they want it they need to allow orders on pre owned games to be part of b2g1 deals. Cost them $75 on black friday.

Experiencia fantástica: Downsold to used-good-as-new without asking saving me cash. Quick to respond to my questions and handled the COVID instore plan perfectly.

Experiencia negativa: Meh, it's GameStop.

Experiencia negativa: Overpriced

Experiencia fantástica: Who wouldn't like good deals on games

Experiencia fantástica: Nice place out. Very helpful staff

Experiencia positiva: They always have what I need and are up to date on the new games coming out!

Experiencia fantástica: Damien was a great help and so polite to this 60 + year old lady, shopping for grandkids. He helped me a lot, took the time to learn who and what ages I was buying for. The other young man at the register area was equally as nice.

Experiencia negativa: Preordered a pokemon steelbook and poster and only got the dual pack, no poster, no steelbook. Y'all only get as many posters/steelbooks as you do preorders, so that's pretty frustrating.

Experiencia fantástica: Es bueno lo recomiendo

Experiencia negativa: *turns in bunches of games* i can give u one star

Experiencia negativa: Way over priced for used games and controlers that are 10yrs old,ended up buying on amazon new for much cheaper.

Experiencia positiva: I got a few XBOX ONE games here. So fabulous

Experiencia fantástica: Lots of choices.

Experiencia positiva: Good selection knowledgeable staff

Experiencia fantástica: Excelente atención

Experiencia fantástica: Held an item for over a week till i could get to the store.

Experiencia positiva: Lots of games

Experiencia positiva: Not bad

Experiencia negativa: Not really helpful

Experiencia fantástica: Very informative and has great customer service.

Experiencia positiva: My husband always stops here when we visit the mall. Games are overpriced compared to what they buy them back for, I don't see gamestop staying in business for 5 or more years.

Experiencia fantástica: Games are the kid's favorite of course.

Experiencia negativa: Only good for POP figures.

Experiencia fantástica: goood prices and the people that work there are all so nice

Experiencia negativa: Way too small, no help

Experiencia positiva: Not much I'd buy at full price until prices drop