GameStop

Experiencia negativa: Bruh there's a dude there that's persistent and I understand he's doing his job but man when a customer says no to a deal or renewal of a membership the conversation should be done not keep pressuring the customer. Now you have an agitated customer and shit could go south. Not going to mention names but do better and when a customer already has everything payed off and doesn't want anything else then the conversation should stop and not hold onto the person item that's payed for. Took everything in me not to cuss dude out and caused a scene.

Experiencia negativa: Scalper Pricing on new release Pokemon TCG sets is what is ruining GameStop. It is ridiculous to pay that high of a price over MSRP especially since GameStop is buying from distributors for a much lower price than MSRP. It’s greedy and it’s horrible for everyone.

Experiencia fantástica: The ladies that helped us were phenomenal. My son had several questions as he was there to upgrade his Xbox system. They were very knowledgeable and guided him to a purchase he is very happy with.

Experiencia negativa: I went in back in the end of September to early October and but so funkos. I was told that I could pre-order the nanami funko that was coming out mid October for only five dollars so I did. She told me that when it came in they would call or email me about it. So I waited for a day or two after it came out to call and ask them if it came in. The store manager told me that it will be there later that day or tomorrow. I went up there the next day since I still hadn't received anything saying it came in. I went up to the desk to ask about it and explained what I had been told when the store manager was like I told you later that day tomorrow or the day after with attitude. We'll long story short its now almost Christmas and to this day I never received anything saying my funko arrived at the store. They scammed me out of my five dollars and the lady was extremely unprofessional so I will never go back to this game stop and I would recommend that you dont either its also a safety hazard with all the junk laying all over the floor.

Experiencia fantástica: Very good customer service at the store. Call about a game that I wanted to pick up at the store. The lady put it off to the side for me and it was ready as soon as I got there appreciated the help.

Experiencia negativa: Theanager here is egotistical and thinks she can run the store according to her ego instead of corporate policy!

Experiencia negativa: Worst GameStop experience I’ve ever had. Matt was extremely condescending and rude. This is why people choose to by online now.

Experiencia negativa: Definitely a big reason GameStop is failing, is shops like this one. Is crammed and cramped. Crap all in the isles, it's very hard to walk through. Crap piled in front of the register so you have to stand five foot from the counter, standing in clothing racks basically, to not stand on the junk in the floor. It's not organized, half the store is shoved into messy boxes all over the place that you have to spill out onto the floor to find anything. Staff was rude and unhelpful.

Experiencia negativa: well let me start with i am a loyal customer an a promember i also work in retail and the customer service was terrible i greeted the front desk and politely asked if the could give me a price on a graded card? A tall heavyset gentlemen, with longer hair wearing a hat told me and I quote (I don’t know. Look it up.) and shrugged his shoulders.so that what i did and after i found out the price i let the know the correct price of that card but i find it kind of bizarre how rude and uninformed this guy was I feel like they Need to find someone more equipped for The job and has better people skills and maybe knows the price of the product they’re selling GameStop do better.

Experiencia fantástica: Don't go here a whole lot anymore. But there's still nostalgia.

Experiencia negativa: GameStop continues to remind me why I avoid shopping there. I purchased a $10 toy for my son, only to have the cashier attempt to add a Pro Membership to my purchase without my consent. This is a dishonest and unacceptable business practice.

Experiencia fantástica: Fist bumps for all✊ L A.R.H.U is the movement

Experiencia negativa: Wow, what horrible customer service from MEGAN (very rude She shoved the items I tried to return into my arms. Very rude no customer service wants to argue with customers. (Even when they say they will just deal with another location) I will return my items to another GameStop store and will never return to spend any money with you

Experiencia fantástica: I preordered the Switch 2 here on preorder day. I did several trade ins in the month leading up and the team was great. This is definitely my new “home” GameStop.

Experiencia fantástica: W Megan and the other GameStop employees for the switch 2, I bought mine June 5th, and I had a-lot fun time playing on it. Best place to get switch 2 if you weren't able to get one for pre orders. And everyone else on the team made sure everyone got their pre orders and the ones without pre orders, overall they did amazing, my experience was overall the best, 10/10.

Experiencia negativa: I bought a PS4 from here and did the warranty. I wanted to return it because I didn't like it. However, the woman working there deliberately didn't refund the warranty money. She basically scammed me. So I definitely don't recommend shopping there.

Experiencia negativa: I don’t understand why they allowed 2 big box’s of the new Pokémon’s cards per person. I waited in line since 5:40 am and got nothing. These box’s are impossible to find and they sold everything to the first 10 people out of 40 in line. There were 21 Spc’s and only 10 people got them. Who made the ridiculous decision of 2 per person?

Experiencia negativa: Legit the worst workers. Older bald guy “Jerimie” had the attitude of a child. Doesn’t know how to use words, stood infront of the register ignoring me, & visibly annoyed I bought something lol like what is your deal. I barely review places but dude started being all chummy when his coworker came in. Lets lower the superiority complex you’re a grown man working at GameStop

Experiencia negativa: I got “helped” by the same useless lady from this gamestop. Very unknowledgeable on selling items, bought a used switch that i cant even try in store unless i purchase a warranty. Minute later i found the console defective. She wont accept the return unless i give my driver’s license. (Which i didnt have with me atm). I bought it literally 2 minutes ago. Made me very frustrated. 0 stars, wont come back here again.

Experiencia fantástica: After dealing with a series of issues involving other locations in the area as well as the customer service being an absolute joke, I was blown away from the level of professionalism and assistance that Thorin at this location has helped with and was able to get me the information needed. Again, thank you for helping, you were awesome!

Experiencia negativa: Home of the least helpful lady in the world. Came in looking for an controller for my windows pc. She pressured me to get the warranty "would you like the one year or two year one?" "umm, none" Then she said something about 3rd party controller getting stick drift so I ended up getting a pre-owned xbox controller. She sold me a $44 used xbox 1 controller (one generation old). I wrongly assumed it was the current gen. After some research, you can get a new, current-gen controller for $50 some places. I guess you can't trust gamestop to be helpful/not rip you off. I learned my lesson: never go to gamestop unless you're as knowledgeable as staff. The controller will be returned.

Experiencia negativa: 2/7/25 blooming waters gamestop release I can see why a lot of stores are shutting down. Super poor customer service. The lady at the register today was awful. Youre supposed to get 2 items per person from my experience with many other gamestops(blooming waters and prismatic). She was confronted by someone else because she was selling 2 of EACH item to everyone and denied it with a smile on her face. She gave very little chances to people who just want to enjoy the hobby and not try to flip for more money. I don't know her name but she definitely needs a different to job lol.

Experiencia negativa: We love GameStop, but unfortunately, this is the worst GameStop we’ve been to. Probably won’t come back. Didn’t honor their posted bogo sales and discounts even though the items we purchased were literally on the sign and part of the bogo. Never had this kind of issue at the other GameStops we shop at and they always honor their sales and apply our discounts with no issues. The whole store also smelled like mildew and body odor, just an unpleasant experience overall.

Experiencia fantástica: Jeremy was awesome and knowledgeable! Helped me to pick out a game and console and made sure I thoroughly understood benefits of insurance on both.

Experiencia negativa: Pray you don't get Shelby to help you. She was super agitated and unhelpful. Would give negative stars if possible

Experiencia positiva: how is gamestop still in business this place is a sad shell of it's former self also gamestop in canada is WAY better

Experiencia fantástica: Very small but has a lot of things!

Experiencia negativa: Called and spoke to someone about a Funko pop, saw it was in stock on the website and called to ask if they'd check and see if it was true and hold for me. He proceeded to put me on hold to check and see if they have it and then he came back and said "yup I've got it, what's the name" so i drive 20 minutes on my lunch just for him to look confused and wouldn't give a straight answer. The multi colored hair girl rudely interjected herself while i was trying to talk to him "excuse me, I'm the store manager i just got here. what seems to be the situation" like girl, don't try and put your title out there to excuse my frustration. If you were as proud to say you're the manager, you should train your staff to be more efficient and not lie to customers. I worked for GameStop for years and know sometimes inventory can be off (the reason i called to verify.) but just to outright lie and not even check or call back to say you didn't have it.. then he proceeded to give me and my coworker a stank look like we were in the wrong while he stood comfortably behind the counter not doing a thing (nobody in the store besides us.) when leaving he said "my bad" and that's it, poorly managed, poorly staffed, poorly trained.

Experiencia negativa: I’ve been dealing with GameStop for 7 months because they won’t let me use my GameStop credit online to make purchases. I’ve had 4 different cases open. The only thing they tell me is that I have to go into the store and can’t make purchases online. So today I went into the store for the buy one get one 40% off on collectibles to get the assassins creed collectors boosters. They had 6 in stock. I was only going to get 4 but asked her to check the price on all 6. She said I couldn’t get all 6 and I said that’s fine I was only planning on getting 4. She said she could only sell me two. I asked her where that was listed or where that policy was because I just got 4 the other day. She said it wouldn’t be fair to the other customers. I’m then told her I would just buy them online if y’all would let me and she just said well I can’t sell you 4 I can only sell you 2. Rather than argue I just walked out. So not only can I not purchase thing online with my GameStop credit card but now I’m limited to what I can buy in store and have to drive around multiple places to get what I want. I’ve been a pro member over 20 years and they have just been the absolute worst to me over the last 7 months.

Experiencia negativa: Bought a Switch and tried to do an even exchange at this store. In true gaming fashion, I had to face an underpowered mini-boss (an employee on a power trip) in a three-stage fight. Boss Phase 1: He let me know he couldn't help since I walked in 5 minutes before closing. In his words, “it takes 10 minutes to do an exchange.” He was gonna make me come back because it would take 5 extra minutes. I overcame this pathetic attack easily. Boss Phase 2: He said he couldn't help me because I didn’t have the paper receipt––I only had the order details on my phone, under my Pro account. This was such a weak attempt at victory that I'm surprised the developers (management) still program the employees this way. I thought I had him defeated at this point, but then his health bar regenerated at the last moment. He took me by surprise and said he wouldn’t do the exchange because I didn’t have joy-con straps or a center grip, which the Switch hadn't come with in the first place. Unfortunately, my inventory didn't include a way for me to prove I never received these items, so it was game over. With my last few HP draining away, I made a final appeal to another employee on my way out of the store. I thought she was an available ally, but she was in league with the mini-boss. She said this guy was their highest-ranking NPC (9 years with the company), so he definitely knew what he was talking about. I was dead. 0/10 gaming experience, wouldn't recommend. The most senior member of the staff here will be looking for reasons not to help you.

Experiencia negativa: Maybe have your doors open in the middle of the day. Lights off no one there. Then I came back, lights on, but the doors were still locked. Be open or give someone else the store space.

Experiencia negativa: Cane in at 10:10 am and not open???

Experiencia fantástica: Knowledgeable Employees!!!!!

Experiencia positiva: Me atendieron rápido, no había el juego que estaba buscando, por lo que no me sentí muy satisfecho.

Experiencia fantástica: Keep up the amazing great work game stop team members be so helpful to others words of encouragement pass it along please and thank you!!!

Experiencia positiva: This store was a bit disappointing. Staff were polite & knowledgeable, but very little merchandise. And yes I spelt out the whole word "Merchandise!"

Experiencia fantástica: Very friendly and helpful

Experiencia positiva: Nice and friendly service

Experiencia fantástica: Lo

Experiencia negativa: The girl literally closed the door in my face while I was asking a question. Didn’t want to shop just a quick question. Please pick another location if you can Update: tried this place again. Some short guy was rude. I was about to buy PS5 headset. Nevermind I’ll find it online. Rude workers are a thing today.

Experiencia negativa: This place really has a bad odor as soon as you walk into the place. Will not return

Experiencia negativa: came in on my break to buy a game and marvin approached me asking why my store hides funko pops and chases. I told him we don't and he continued on with how my managers at HT hide pops from him. so weird and rude.

Experiencia negativa: what i assume to be the manager had me leave so he could close the store. i then saw him shopping at hottopic for funko pops. kinda rude to kick people out just so you can go shopping

Experiencia negativa: the store manager is rude

Experiencia fantástica: Very friendly staff. We visited after a major thunderstorm and the store had to go cash only. The staff held my items for me while I walked to the ATM to withdraw cash.

Experiencia fantástica: By the grace of wallstreetbets, we blessed the GameStop stock

Experiencia negativa: My son went on a trip to this mall with his class and this was the main store that they wanted to shop in. All of the parents sent spending money for our children to enjoy themselves. The employee kicked all of the children out because they were under 18. How customer friendly…

Experiencia negativa: Terrible experience. Made time out of my day to go to the mall, there's one employee there, I'm turning in a controller that has a warranty on it. She doesn't know what she's doing, calls her manager, after 3ish minutes hangs up and says she can't do the warranty swap because she doesn't know how and is "still new" and I'll have to come back another time. Absolutely rediculous.

Experiencia fantástica: Every nice and friendly staff clean store easy to navigate

Experiencia fantástica: Great customer service

Experiencia fantástica: A pleasure getting our Legend of Zelda switches pre-ordered with Jordan. Me and my girls love Gamestop!

Experiencia fantástica: Muy buenos lugares para compra y venta de juegos

Experiencia positiva: It's just your average game stop store, not as much variety since it's smaller of course but I liked it

Experiencia negativa: Just called in about a price range for a ps5 for my five year old son and because I was unsure of the three different version they have I was told to just wait and come into the store to see the guy was real rude and for that I will not shop there it wasn't really about the price I really was just trying to purchase a game console and accessories but I'll pass

Experiencia negativa: Need more stuff

Experiencia fantástica: Marvin did a great job helping figure out an issue with a game purchase. Good store with great staff.

Experiencia positiva: Good games , a little crowded and crazy.

Experiencia fantástica: The cashier was very helpful.

Experiencia negativa: Guy behind counter in mask was very rude, didn't want to do a trade in or go in the back to get a ps5. He said he would have to go dig it out the back and had to much work to do at the moment. There was 2 other employees in store. Needless to say will not be back to this location. Took my business to another location. Very happy with that store and there customer service. Thank you Hendersonville GameStop.

Experiencia fantástica: Great service! I found some good Pokemon cards here :)

Experiencia positiva: The guy that works there that wears the black mask needs to not be so pushy when it comes to a sale.

Experiencia fantástica: Gotta say that the staff had to be busting tail to keep the shop organized and tody during a super hectic Sunday. Shoutout to everyone there!

Experiencia fantástica: Very friendly interactive staff. Great experience.

Experiencia positiva: The guy working was awesome helping us shop! Just the prices don't best Amazon and other stores.

Experiencia fantástica: Really fun and friendly staff.

Experiencia positiva: Small with not a big game selection. It's in a mall though

Experiencia positiva: Good stock but mostly newer systems

Experiencia fantástica: Very clean and organized

Experiencia fantástica: I love gamestop. It nice to have something to do and see new games coming out and pick up a couple packs of pokemon cards.

Experiencia positiva: Good selection

Experiencia fantástica: Little compact for a gamestop but they got everything needed in a normal sized one. The multiple times I've been here always had good staff on hand. Easy stop right by food court so easy to go in get some food get your gaming stuff and get out.

Experiencia fantástica: Lots of games and merchandize

Experiencia positiva: Much like every other game stop

Experiencia positiva: Pushy salesman. We ended up buying more than we should have because he scared us that we HAD to get the warranty. They also sold us a package deal instead of just the unit we originally wanted. He led us to believe that was the only way it came and it wasn't.

Experiencia fantástica: They sell all kinds of video games.

Experiencia negativa: Game stop is game stop. Only thing I noticed different was that no one said a word to my son or myself the entire 10 minutes we were in the 20 by 30 ft room. I know in retail just welcoming someone as they come through the door increases the likelihood that they purchase something and also deters thieves because they know you see them.

Experiencia fantástica: Ha

Experiencia negativa: Not even one bit impressed with this store. The man running the cash register was not very nice. I walked up to the counter and said hey how’s it going? Never heard a word back. Handed him the games I was wanting. I grabbed three games. The sign said buy two get 1 free less than 19.95 or something like that. So one would assume you could get two games at any price and get the third free. That was not the case. All games needed to be under 19.95 to get the promo. Which is stupid to me but I apologized and asked him to take a game off. He did but still never said anything to me. When I left I said have a good day and still never heard him say a word.

Experiencia fantástica: Jordan is a wonderful salesman

Experiencia fantástica: Great staff and knowledgeable. Well organized for ps5 sale.

Experiencia fantástica: Have wat you want very helpful

Experiencia fantástica: Just grabbed a ps5 bundle!!!!! Thank you guys!!

Experiencia positiva: Cool little spot

Experiencia fantástica: Friendly staff

Experiencia fantástica: Very friendly and knowledgeable staff with a lot of selection!

Experiencia positiva: Shopping with grandson

Experiencia fantástica: I'm just NOW getting back to the gaming world and can't wait to find the time to buy more games for my xbox.

Experiencia fantástica: Best place to get games

Experiencia fantástica: Should have bought some stock.

Experiencia negativa: Para que hacen sus peomosiones si no cumplen Las teglas de el que llegue primero primero gana fue un fraude

Experiencia fantástica: Great people great games great deals

Experiencia negativa: Terribly rude employees. They mask shamed me because I wouldn't put it over my nose because it fogs my glasses and I needed to read the package my son was showing me. I wouldn't give them a dime. They'll be out of business soon if the keep treating people that way.

Experiencia fantástica: One of my favorite GameStop locations. I uh.. I'm super biased though because I work in the same mall as this location BUT all of the workers are so nice and they really are helpful. They aren't a collectible heavy store like West End or Cool Springs which is my alley but the service makes it worth it.

Experiencia positiva: Selection is poor

Experiencia fantástica: Has more than other locations

Experiencia fantástica: Customer service was "on point"

Experiencia fantástica: Always a fan of GS!!! Best place to pre-order!!!

Experiencia fantástica: Brilliant products

Experiencia fantástica: I always love coming here, the staff is nice amd organized. They are super quick with my power up rewards account and telling me what's new and what's going on. I will forever be dedicated to my peeps in the mall

Experiencia fantástica: I love it and the people that work there are very nice and very great deals