GameStop

Experiencia negativa: Came into this store to buy and trade my switch however I couldn’t get a word in over the managers rambling regarding her not normally working at this store and only making $11 hr and how she broke her jaw when she was 10 (much more was said) and the constant puffing of her vape in my face. This has to be some type of joke, I find it hard to believe this person actually worked there.

Experiencia positiva: Nice place to visit every once in while tends not have much of what I look for.

Experiencia negativa: The black guy that works here is SO LAZY. He doesn't welcome you in, doesn't want to help, and also rushes you when you're the only person in the store because he wants to go on break. The skinny guy with the glasses and long hair and Arizona are really nice, but I haven't seen them in a while. I hope they haven't left. The guy I mentioned is awful, and gives the store a bad name.

Experiencia fantástica: They weren't open tho, usually good service tho

Experiencia negativa: Frequently closed during advertised operating hours.

Experiencia negativa: This location is never open on time

Experiencia negativa: Very rude employee was fixing his car in the parking lot. He was upset because a customer dared to show up in the middle of the day. He had a crappy car with big rims on it.

Experiencia fantástica: This is the best Gamestop in Charlotte, both in terms of customer service and with their inventory selection. The female employee (I believe her name is Arizona) is incredibly helpful, and easy to work with. Gamestop needs more employees like her.

Experiencia fantástica: Had a great experience. Hunter was very nice and helpful! Will be coming back to this location.

Experiencia fantástica: Simply put, the best GameStop in Charlotte. The store is large, well-stocked, and clean. Also, the employee that helped me had great social skills, took extra time to explain my options regarding an out-of-stock Switch accessory, and actually walked over to the Switch accessories and explained the differences in the various cases & bags available. Really great experience, thank you!

Experiencia negativa: Bought a controller to pick up online, got to the store just to be told they don’t have it, tried to cancel my order and tried to charge me for another one that was $20 more expensive, despite being the same controller. $90 wasted. Awesome! Waste of time and money tysm for nothing

Experiencia fantástica: Jay is amazing and Brandon was super helpful. They answered all my questions helped me get everything I needed to complete my Xmas shopping. I drove 40 minutes to this specific store and will do it again just based off of them

Experiencia fantástica: Two guys who helped me trade my console in were super friendly and helpful. 10/10

Experiencia fantástica: Was on the fence about getting a switch OLED and the guy working Kuma sorry if I messed up the name, he was so helpful, informative and nice he made me decide to get it.

Experiencia negativa: How is all of the Gamestops not closed yet?

Experiencia positiva: They're selling defective controllers for 60 dollars each

Experiencia fantástica: Great gramestop

Experiencia fantástica: Love GameStop

Experiencia positiva: Okay... some decent pricing and selection of PS4 and Xbox One games. Not that many older retro games available. More than half the store is dedicated to toys, figures, clothing, funko pops, etc. Nice an clean

Experiencia negativa: It’s the way I walked in at 7:45 9/20/2023 tonight to only quickly look at Pokémon figures to see if they had one specific figure bc I’m on the hunt for one in particular. I had no idea when close was, and I had looked over the Pokémon merch within four minutes and right when I was telling my partner it was time to go as he was looking at other merch by the door we had a very unpleasant experience with one of your workers. Keep in mind, I used to work and mange retail stores I know how it is. As he was making one final pass towards a stand by the door suddenly one of your employees, a woman working that night says loudly and stares at us while speaking to her co worker. “We close in ten minutes” she then sprayed herself with a ton of perfume and said right in front of us, “time to scare these customers out.” I wish it was on a joking way but her expression of pure annoyance told me other wise. My partner and I stared at her and each other before we immediately turned to leave. Never have been made to feel so obviously unwanted or unappreciated, as a collector that put such a bad taste in my mouth I will never come to check stock there again. I used to work and manage retail…that attitude Is no way to treat customers. I still told her “thank you” as we left to which she simply stared at me and said nothing. Absolutely the worst customer service and not a good face for your company that I love. As we left two large familys came in. I hope they had a better experience and weren’t made to feel unwanted or uncomfortable.

Experiencia negativa: Very misleading location with no integrity. They purposely do not add price tags to certain items and then place them around “like” items with price tags to make you think the price is the same but when you get up to the register the price is always higher on the items with no price tag. For example Pokémon ETB’s, there are 4 different ones, 3 (with price tags) around $40-$45, but the 4th ETB with no price tag is $60. There are other items that are this way in this store as well and you don’t find out until at the register and then it’s embarrassing to have to tell your child that we’re not getting this one because it’s $20 more, while holding up the line and making for an all around bad experience. Management definitely does this purposely because I’ve called them out about it multiple times, but it continues. We all work hard for our money and do not like to be mislead. Just be honest and have some integrity. All in all, put the price tags on all items not just the ones that are cheaper. There are many other stores that sell the same items and I’ll be happy to take my business elsewhere and terminate my GameStop account immediately.

Experiencia fantástica: Great place, very friendly staff.

Experiencia negativa: Do not shop here. Do not work here. Management is toxic. If you have been a regular this past year you will notice the entire staff has been cycled out. There is a reason for that. I am not saying don't shop at GameStop. Just not this one. It is not worth it.

Experiencia fantástica: I could buy my keyboard but there's not a lot of options there.

Experiencia fantástica: hallie is amazing whenever i go to the store she has great suggestions on games she is friendly and she is always very helpful she deserves a raise, as long as this location has employees like her, I will continue to shop there.

Experiencia positiva: Went twice during the holidays both times they had what I needed and very competitive prices.

Experiencia negativa: Staff was unhelpful and were surly towards me and my friend

Experiencia fantástica: Great customer service and staff

Experiencia positiva: The store is cool but the staff is awesome sauce. The tall white girl deserves a raise.

Experiencia negativa: Manager is rude. If I'm asking about a game, don't ask me why I want the game or why I'm looking for it. Don't be rude to the people i send to your store to give you business. The normal employees are fine. It's just a management issue.

Experiencia fantástica: They are really nice people and gave me good advice.

Experiencia fantástica: It's was Great

Experiencia fantástica: Ahmad is an AWESOME employee! He took the time to explain EVERYTHING I didn't understand. He's an asset to the company for sure!

Experiencia fantástica: The manager is actually pretty nice to me at this location. I feel more comfortable and welcome coming here versus the other location where the staff aren’t very friendly. Their store is bigger here too.

Experiencia fantástica: Great spot if you need to stop for a game! The girl in there was super helpful.

Experiencia fantástica: Employees are always great and very helpful. It's a good vibe each time shopping and chilling.

Experiencia fantástica: Great store with friendly staff

Experiencia fantástica: Very friendly and knowledgeable staff

Experiencia fantástica: Great company

Experiencia fantástica: This is the best GameStop. They are so helpful and always take the time to help me find what I’m looking for.

Experiencia fantástica: Gbaby birthday, he loves this place

Experiencia fantástica: Great staff

Experiencia negativa: They don't even deserve 1 star.The sales girl was very rude and embarrassed me in front of other customers. The manager was just as bad.

Experiencia fantástica: They were super helpful picking out gifts for my friend's birthday.

Experiencia fantástica: One of the better and more helpful gamestops in the area.

Experiencia fantástica: Sales rep was nice and informative.

Experiencia fantástica: Only 5 customers in at a time-awesome. Check out slow due to crashed system.

Experiencia negativa: Worst gamestop workers were super rude

Experiencia fantástica: With the virus going around I totally understand their way of buying things! You order online and they meet you at the door and hand you your stuff while checking your ID to make sure you are the right person! I wish I knew the mans name that helped me but he was super sweet with everything and helped me out a ton! I would definitely come back to them!!

Experiencia negativa: Arrived 2 min before closing man stated sorry we already closed the registers I stated we have 2 min he said no it's 9:01 it was 8:58 if if closes at 8:58 please update your times

Experiencia fantástica: Best game place

Experiencia negativa: No wonder amazon is taking over. This store in particular has the absolute worst customer service. The employee whom I had to interact with obviously hates his job and doesn’t want to be there. He shouldn’t work with any customers. After he was rude to me I left and actually worried he would come outside to harm me. It’s pretty sad when you have to worry about your safety when the only other person around you is a store employee. The guy should go work as a bouncer somewhere with his attitude.. not a store with children and families that are trying to just play video games.

Experiencia positiva: Overpriced

Experiencia fantástica: Es tuvo genial

Experiencia positiva: Ok place tried calling and wouldn't answer the phone. Besides that the staff answered my questions to the best they could and introduced me to new things.

Experiencia fantástica: Love this little gem of a gaming store! Just sad to see so many of them closing down.

Experiencia fantástica: Great service

Experiencia fantástica: Fantastic

Experiencia positiva: Customer service was good. Greeted when we arrived and left. Didn't find what my g'son was searching for.

Experiencia fantástica: Always a experience.

Experiencia fantástica: Wide variety of video games. recommended

Experiencia fantástica: I have been going to this gamestop for years they have a good selection of items and great customer service it's always a good experience

Experiencia fantástica: Great place, friendly people. Game selection is a bit smaller than other nearby locations, though this location does have a wide variety of licensed merchandise. Would recommend

Experiencia fantástica: Very helpful staff

Experiencia fantástica: Get your gaming needs here

Experiencia fantástica: Big help

Experiencia fantástica: Friendly staff

Experiencia negativa: Dont go here. These guys are lazy as hell and will literally send you somewhere else just cuz they dont feel like doing their job. This guy named Ron sent me on a wild goose chase just cuz he didnt FEEL like doing a trade in. This isn't even the first time this happened. I went to another shop and they said a bunch of customers were sent there cuz they lied about not being able to do trades. THEN I had to go back cuz they had a product the other shop didnt have. And the same guy RON SOLD ME A PRE OWNED CONSOLE FOR FULL P R I C E

Experiencia negativa: Chris, the new store manager is the most belligerent,.condescending, pompous, and arrogant manager I've ever encountered at this location. The game advisor Said, wasn't as unpleasant as Chris, but he still should have focused more on the customer in front of him (me) than the 3-4 people that came after me. It's funny, all I was trying to do was trade in my Switch for STORE CREDIT, but some how a task that's 5 minutes MAX, turned into a 30 minute ordeal; because I was skipped, over and over again. I actually had to speak up for myself, in an aggressive manner because 3-4 customers were taken care of before me, and they came in AFTER me. I understand trading in a system is more complicated than trading in games. So, I was calm and collected when the first person skipped me, but once it hit 3-4, there is clearly a blatant problem here. I am not the type of person to go out my way to complain about something unless it was egregious, and this fits the bill. Needless to say, I will never return to this Gamestop (which I have gone to for YEARS) until they get new management.

Experiencia fantástica: Good customer service

Experiencia fantástica: The staff was very helpful!

Experiencia fantástica: Great selection awesome prices.

Experiencia positiva: Average selection of products as per expected and store is clean and organized but often times it takes a fair bit of time to make a purchase if there is any sort of line as transactions take a while.

Experiencia fantástica: Quick and knolageable service.

Experiencia positiva: One of my favorites retail stores. Never have been to one I didn't care for or had anything to complain about...

Experiencia fantástica: Great place to get gifts for gamers. I dont believe I have every went here and they didn't have what my boys wanted

Experiencia fantástica: Good noce employees

Experiencia fantástica: Great Game Stop w friendly staff. Have gone there for years and am always happy!

Experiencia positiva: Great place

Experiencia fantástica: This t-shirt.

Experiencia fantástica: Good place

Experiencia negativa: The cashiers at this store are douches. I got $18 and $20 for PS4 controller trade-in two different times at a different GameStop. Here I only got $11 for controller less than a year old with no defects. I even saw him switch it from $15 to $11.

Experiencia fantástica: Cool place

Experiencia fantástica: Very helpful

Experiencia fantástica: Got to get me a new console

Experiencia fantástica: Good experience. They didn't look at me crazy when I asked to buy a PS3

Experiencia fantástica: Great, knowledgeable, friendly staff.

Experiencia negativa: Mgmt. Has no personality, customer service is very dry!!!

Experiencia negativa: This store Mgr. is not concerned with customer service only taking in money. The staff minus the Mgr. does try to give good service. They mark things up weekly especially around Christmas.

Experiencia positiva: I don't know any Gamestop locations where the service isn't good. My worst customer service experience at a Gamestop was 10x better than just about any retailer out there. This location has helpful attendants, and very knowledgeable as well. The store is on the smaller side and a bit cluttered but that's to be expected from some of this franchise.

Experiencia fantástica: Loved the store. Workers are super helpful and knowledgeable

Experiencia fantástica: Great service

Experiencia fantástica: Thanks

Experiencia fantástica: It's always a great experience coming into this GameStop store. The customer service is always excellent, there staff is very knowledgeable, and always extremely helpful.

Experiencia fantástica: Pretty dope employees good customer service

Experiencia fantástica: I LOVE this location. Even when I lived in Chesterfield I went out of my way just to come here. They always seem to find the right management and I always find myself talking to the guys for a bit. This really is a one of a kind gamestop and I've been coming here for years. I've been to several other locations plenty of times and I'm always treated as if I'm bothering, like how dare I come here. But these guys, are great. Truly care for them all. While there are certain things that are corporate controlled, I get it, these guys are very genuine. I'm sorry guys, I cant remember your names as much as I come In there, but the older black gentleman with the glasses is such a joy to see. I love talking about your video game collection because were in a similar boat, never got to expierence it as a kid so we choose now. And the middle aged white gentleman with glasses, gives the best next gen advice. You get technical and in depth while talking about a game and pros to cons. All in all. If you want the right guidance then come here. These guys a knowledgeable, know what they're talking about, and are always a joy to see. From Lancaster, Sc to Kannapolis this is THE GAMESTOP to visit.

Experiencia fantástica: Great location. Really nice store, clean and airy inside. Very helpful, upbeat and friendly staff. Nice inventory and typical GameStop. The store is buried in a plaza in the back if you cannot fond. Easy parking up front, and great experience overall.

Experiencia fantástica: Yet again Todd made the experience flawless!

Experiencia fantástica: Muchos juegos de diversas marcas

Experiencia fantástica: Friendly place