GameStop

Experiencia negativa: Called and put an item on hold, employee took my info down for the hold but when I got there not even an hour later the store was closed with a “back soon :)” sign on the door even though all the open signs and lights were on. We waited around 20 minutes before the employee came back and opened the store again with gas station snacks. She in fact did not put the item on hold my husband and I had to look through the entire store for It. We will not be back to this location.

Experiencia negativa: NOT SURE WHY THEY WAS CLOSED BY 7PM TONIGHT WHEN IT SAYS THEY CLOSE AT 8PM. SMDH THIS IS NOT HOW YOU RUN A BUSINESS

Experiencia negativa: Traded in my PS5 to purchase a used PS5 Pro. After they shipped me two duds I just bought a new one from CostCo. Stuck with this gift card since they refused to give me a full refund. Masters of ripping people off. Shop elsewhere.

Experiencia negativa: Brought in a controller, 2 headsets and a webcam. Was told that don't take any of these items in which is already crazy but it didn't help the nerd behind the counter had an attitude about it

Experiencia fantástica: Good service good people had everything we needed

Experiencia negativa: Bought a pre owned Xbox series x console, wanted too get a refund next day, had gotten it for someone and they didn’t want it. And they told me I could only do it in store credit then call other gamestops and they disagreed too that

Experiencia fantástica: Sonny, the young man working at the counter was extremely knowledgeable and helpful! Love GameStop! Still pay the extra dollar for new titles over Walmart.

Experiencia positiva: Good selection, employees are helpful. But: they don't offer gift receipts! We stopped in for a birthday gift, and were told that's only during the holiday season. If you want people to buy birthday gifts here, you need to offer gift receipts.

Experiencia fantástica: The employees were very kind and knowledgeable and spoke to my kiddo with respect, didn't talk down to him because he was younger. He was able to purchase a gift and something for himself. 10/10 - go here!

Experiencia positiva: Just your average gamestop, the workers were fine but man gamestop's prices and selection just get worse and worse, its sad to see.

Experiencia positiva: So now if you trade in anything to any GameStop and it totals $50 or more. They put it on a GameStop MasterCard and you can't even use the card to pay things online due to the fact that the card doesn't have enough numbers on it. Very disappointed. Probably not trade in anything to any GameStop ever. It's not the employees fault you

Experiencia fantástica: Had plenty of pokemon

Experiencia fantástica: I had an amazing experince, quick shopping , got what I wanted with amazing conversation l, Gabe is a great guy and I will be coming back for those deals.

Experiencia positiva: Helpful staff

Experiencia fantástica: Took my nephew. He found everything he wanted.

Experiencia positiva: No comment. Lol

Experiencia fantástica: Matt is great don't know if he is a manager if he is not he should be.

Experiencia positiva: All the games you could want and centraly located

Experiencia fantástica: Guys were friendly and unbelievably helpful.

Experiencia fantástica: Great service

Experiencia fantástica: Hailey was a very nice and helpful with our visit

Experiencia fantástica: Easy to Place to buy Devil May Cry 5 Special Edition for PS5 and Steam Cards.

Experiencia fantástica: Had exactly what I was looking for, Were honest about their inventory, And gave a great recommendation. Thanks!

Experiencia fantástica: This has to be my favorite GameStop in Lexington. Whenever I come in the employees are talkative, informative, and funny. It's always got the newest games and a bunch of quality used games. No PS5's in person yet, but they'll be there once the supply shortage works itself out I think they're suffering from the labor shortage, so please be patient with these guys. They're good people.

Experiencia fantástica: Great service. Very helpful and knowledgeable.

Experiencia positiva: Friendly staff but hardly any merchandise that I wanted.

Experiencia fantástica: Great Staff. I've never had any issue going to this location. The staff is very kind and helpful. I usually get funko pops or Pokémon when i go in but before i leave they always give me and my boyfriend a packet of all the new funko pops coming out soon and the prices and I just think that's great!! So I highly recommend

Experiencia fantástica: I love Game Stop ..

Experiencia fantástica: Nice and friendly

Experiencia negativa: Not gonna give them 1 star because of one employee. But I am a pro member. And I frequent this location often. But today I went in to get rid of my V Apple Watch. I had already looked on the website prior going up there just to make sure they accepted them and what i was looking to gain by taking it there. My watch like new condition. I’m just simply tired of it. It does do anything special and it’s current. A series 5. I lay n m y watch down along with my license. And first thing the guy does is grab the phone looking at me stating “hold on a sec. while I make this call to see if we take them “ I proceed to ask why does he need to do that. It clearly says on the site they accept them. Not to mention the whole wall on the right when you walk in. Is full of apple products. iPads,watch’s, phones you name it. So what made my watch different. Idk and this could be reaching a bit far. But could it be the clerk profiled me and assumed the watch was stolen. I’ll never know. But I left. Told him don’t even worry about it I’ll just go to a different l location or listed it on the market. Idk the guys name but he was there on this date June 27,2021 at the new circle rd location. And was the only one there so they know who I’m talking about. But yeah. Ima change these stars now.

Experiencia fantástica: Great!! The employee remembered me, helped me out telling me about the ps5 and my ps4 games. Trade in was easy.

Experiencia positiva: G a m e s t o p HODL

Experiencia fantástica: Good staff they do the right thing

Experiencia fantástica: Good games and deals

Experiencia fantástica: Great store

Experiencia positiva: I love this place and if you love games and collectibles you will love this place to .

Experiencia fantástica: Dude with green hair that worked behind the counter was super cool and helpful.

Experiencia fantástica: Great friendly customer service I got a game that was scratched and needed to return it it was no hassle and the employees made it very easy, it's also really helpful that they tell you when they're having sales.

Experiencia negativa: If these people cared about you they would close the doors GameStop want money right now which YouTube going on. Lost one there customer this sh$t go on GameStop I hope you go bankrupt for good nobody need you everybody digital games now

Experiencia fantástica: Best Gamestop in Lexington

Experiencia fantástica: The games are good. They have great deals, and the prices are fair. The people are very helpful. Also lots of games there, newer and older.

Experiencia fantástica: You know what it is pre order, buy or trade games, consoles, even phones.

Experiencia fantástica: Great selection and friendly service

Experiencia negativa: Very rude people

Experiencia fantástica: The staff are very helpful and nice and always have the best games and collectibles

Experiencia positiva: Very knowledgeable staff Helped me to get just what I needed

Experiencia fantástica: Great place

Experiencia fantástica: Great staff

Experiencia fantástica: This is a great store. The people who work there are always so helpful!

Experiencia fantástica: They have games

Experiencia fantástica: The staff was nice and he sounded like he knew what he was talking about

Experiencia fantástica: Some time good deals

Experiencia fantástica: Awesome place to buy and exchange games for my X Box 1 S

Experiencia fantástica: Games good pruces

Experiencia positiva: I love going here but dont find much I want to buy. The deals can be ok, good holiday shopping in the novelties section.

Experiencia fantástica: Love

Experiencia fantástica: Great place to buy games! Some are even on sale which is cool not many stores put new-ish games on sale and they also sell more than iust games. Gamestop is a great place for variety shopping for gaming purposes.

Experiencia positiva: Good games!

Experiencia fantástica: Great Place With Great Deals On New And Used Games

Experiencia positiva: Video games and more.

Experiencia fantástica: I have been going to this location for about 6 years now. I dont like going anywhere else

Experiencia fantástica: Love this place!

Experiencia positiva: They're not horrible, but often the games I get are scratched and the refund process is annoying.

Experiencia fantástica: The employees here are always helpful and willing to take their time explaining things. There's always a wide variety of games to choose from and their clearance rack stays full for the budget gamer that likes franchise items. This place can get super busy though so don't be surprised if you walk in and it's full of customers, but they usually have gaming kiosks set up and the patrons are more than happy to engage in some friendly competition.

Experiencia fantástica: The young gentleman with the dreads was working alone and had several customers in the store, yet helped me thoroughly none the less! I highly recommend to his boss to offer him a raise and a bonus for the excellent customer service. I am a former gamestop employee and worked for the company for 3 years, so his kind spirit, and top notch attitude really gave the store a great vibe!

Experiencia positiva: Cool location

Experiencia fantástica: My boys love GameStop cheaper price's

Experiencia positiva: Very well organized, feels clean and professional. You are greeted by an automated message informing you of the fact that the site is video monitored, which is interesting. The employee I talked to was very helpful and polite. Decent selection in store, and as I said earlier it is very well organized, making it quite easy to find what you are after.

Experiencia fantástica: The staff is very helpful, friendly and regular. Almost always the same staff. Always willing to help you find what you're looking for if they dont have at their store.

Experiencia fantástica: Great place, with friendly people.

Experiencia fantástica: Staff was extremely helpful. I enjoyed shopping here.

Experiencia negativa: Staff could be nicer.

Experiencia fantástica: Love this place for finding games.

Experiencia fantástica: Had a wonderful experience, I purchased a Playstation 4 and pre ordered Kingdom Hearts III Deluxe edition. ^_^

Experiencia fantástica: In north park center. By wally world fast food.

Experiencia fantástica: Great

Experiencia fantástica: Went to grab a few new games with my oldest son for his birthday this evening. Typically when we visit this store, which is quite often - Considering I have 8 and 5 year old boys who are absolutely crazy about any and all of the 'Lego' games for PS4 - the employees have, in the past, made me feel as if we were a bit of a bother or an annoyance, maybe. I have well behaved children who know better than not to mind their manners (especially in public!!) So, I've just chalked the annoyed feeling up to being from my boys being of a slightly younger age group than what is most ideal, or perhaps, maybe their 'E' rated games aren't very exciting to spark up a convo about... Who knows? Tonight there was a gentleman working who made our trip to the game store a lot more welcoming than usual. It was refreshing, to say the least. Instead of the usual glares and foot tapping, or eyeballing the clock, we had actual conversation with the person working their tonight. He even made me feel at ease about my kiddos taking a bit long, being indecisive, by sharing about his two little ones at home. I'm truly sorry that I didn't think to catch his name... Had I known Google would be asking me for a review, I certainly would have, haha. Anyways, you get the point. Excellent customer service and a nice, welcoming atmosphere that my little ones and myself found as a nice change.

Experiencia fantástica: Nice place to shop

Experiencia positiva: I'm afraid GameStop is dying on us

Experiencia positiva: Great service

Experiencia fantástica: The associates are nice and helpful.

Experiencia positiva: Went in to get a xbox 360 power cord and one of the employees was rude and said they didn't have any but another employee said they did have one. We got what we needed but they need to work on communication skills and what products they have in their store

Experiencia fantástica: Great customer service

Experiencia fantástica: Awesome. Very helpful and friendly customer service

Experiencia negativa: It lacked a good selection and the staff was morbid and ridged

Experiencia fantástica: Sales

Experiencia fantástica: Nice place

Experiencia fantástica: Really good people there definitely know what there talking about and help

Experiencia positiva: It’s GameStop. Friendly nerds in the counter to answer your nerdy questions about everything related to video games.

Experiencia fantástica: Friendly and knowledgeable staff. Helped me with a game for the kiddo.

Experiencia negativa: When you get in the store and you've been using their online website and they tell you that it's never right or correct that they don't go by that and all for nothing even close to an excuse as to why and treat you as if you're trying to Swindle them it really makes you want to go anywhere else

Experiencia positiva: It was alright

Experiencia fantástica: Employees here are very nice and extremely knowledgeable.

Experiencia fantástica: Ohhhh yeaaaaa

Experiencia positiva: Nice selection of games, accessories and consules. Polite staff.

Experiencia fantástica: I love it

Experiencia fantástica: Everyone was helpful and friendly

Experiencia fantástica: Clean and well stocked

Experiencia positiva: All the great games are way too high

Experiencia fantástica: Love the place!