GameStop

Experiencia fantástica: Knowledgeable staff

Experiencia negativa: Went an hour out of my way to go get baseball cards that were listed on their website as being in stock at this location. cashier confirmed showing 6 at the store on her side, nowhere to be seen in store.

Experiencia fantástica: Small store but we'll organized and friendly staff.

Experiencia negativa: I will never buy or trade anything with GameStop again. We have gotten the run around from the store and corporate for a $25 Xbox card that was purchased and is invalid. We have gotten nowhere with the store, their corporate office and Xbox. $25 isn't much but it's the principle that you sold us a invalid card so basically you stole $25 from us! I hope GameStop continues to go bankrupt. It's very obvious they have money issues since they refuse to make a $25 card right. I would dispute it if I had purchased it with my credit card but sadly it was purchased with a GameStop card. If I ever have time I'll be sure and protest at your store on a Saturday! Your employees store and corporate level all need better training.

Experiencia negativa: Went here to trade in a switch and some Xbox controllers for my son. The trade in value was very reasonable. He used the credit for a new headset and a $25 Xbox gift card. The cashier highlighted the code which we only learned later had rendered the code illegible. So, we had to return to the store and, after speaking 40 more minutes, they issued us a $25 physical card. Once we got home, we found out the code was invalid. I was told by the store to contact Xbox support who on turn told me that it was on the store. I contacted the store again and was told that the district manager would contact me. They didn't. I called the store today only to be told again that it was up to Xbox. Pitiful customer service. It was their fault that I'm in this position in the first place.

Experiencia fantástica: Great experience! Staff were nice especially Deann, she was extremely helpful and very friendly!

Experiencia fantástica: Our local GameStop in Mount Pleasant closed so we made the trip to this location and I’m so glad we did! Deanna was an absolute rockstar on what is probably one of the most busiest days of the year, Trade Anything Day. She handled the line (which was to the door) with professionalism and kindness. Despite having 8 people behind us, she took the time to make conversation with my young children and was so thorough in checking us out! Because of her, we will always make the trip to West Ashley to shop!

Experiencia fantástica: Helpful employees very kind and informative

Experiencia fantástica: Amazingly helpful staff, Anthony and especially Theo are top notch and very knowledgeable. Will definitely be back!

Experiencia negativa: They rarely answer the phone, and it often takes multiple calls before anyone picks up. The staff seem poorly trained, struggling to use their own systems or identify basic merchandise. I would strongly recommend taking your business elsewhere.

Experiencia fantástica: The employees here are great, always helpful and always feel like coming back for recommendations. Will definitely comeback

Experiencia fantástica: I love the associates here! They're helpful and extremely knowledgeable. For what they have to go through in a day I'm sure they aren't paid enough. Thank you for what you do and know that you are appreciated Game Stop team! ; )

Experiencia fantástica: My go to spot for all my gaming needs.

Experiencia fantástica: Mitch is the man! He helped us get a brand new PS5, he’s so patient with all of our questions, so cool and super friendly. Most importantly, he’s so knowledgeable. Definitely come see him for your GameStop needs!!

Experiencia fantástica: Absolutely amazing customer service! Mitch helped me out and was so kind and caring. Will definitely be back!

Experiencia fantástica: They’re on top their business . Pre-ordered something here and they were all over it . Thank you so much . Located in a high needs area as well

Experiencia fantástica: I got a call from someone at the store days before the Switch 2 release just to provide me information about the day of release. I never expected to get the call, but I appreciated the time and effort they put into addressing concerns before they came up. Employees have been incredibly welcoming and friendly each time I go in.

Experiencia fantástica: My husband comes here to get games. Very good place to trade games. Tons of options and tons of different systems available.

Experiencia fantástica: Great customer service, wasn't pushy on my 12 yr old, gave him options and spent his money well, I guess, ,,, gaming is a serious thing

Experiencia fantástica: Always helpful and informative. But call before heading out. Hours posted above are not correct. We went yesterday and the sign outside the door says M-Th til 6pm

Experiencia fantástica: Very friendly and helpful staff that know what they are talking about. Despite the current struggle of physical media stores, they manage to offer a halfway decent variety of choices, including some hard-to-find games.

Experiencia fantástica: Good store to go to. Very respectful and willing to help you

Experiencia fantástica: I visit this GameStop very frequently and the service is always good and they always help you with anything you're looking for

Experiencia positiva: I stopped by this game stop to look for wii accessories. I wasn't greeted upon entering the store. The attendant didn't ask me if I needed help. I had to go stand in front of the counter and ask if I could ask question before they acknowledged me. When I found the Wii accessories and started looking through them I was disgusted. The were used, but not referbished. They were dirty, some had hair on them. By dirty I mean dark brown earwax clumped dirt consistency. I told the attendance and she was like "oh that's gross. I guess we need to clean them". So apparently they don't clean them when someone returns them. Just tossed them in a bag and onto the shelf. I would recommend order refurbished online or walmart. I was grossed out by going into the store.

Experiencia fantástica: Best GameStop in the Charleston area. The staff is super friendly and not pushy but will make you aware of any deals you may be interested in. Update: April 2024. Still the best GameStop location in CHS. They have a speculative Madden cover with Taylor Swift on it. Enough said. This place is amazing.

Experiencia fantástica: I was going to get.a game for my 13 yr old granddaughter and I don’t have a clue about all these gaming units. Thankfully a fine gentleman, Felix helped me out. I now know a lot more about gaming systems. I will be bringing my granddaughter to this store to shop.They have some interesting games. I really appreciate Felix’s help. I can highly recommend this location! THANKS FELIX!!!!

Experiencia fantástica: The staff was super helpful and on point. It's definitely top tier customer service at this location.

Experiencia negativa: Horrible experience. Guy scammed me when I went in. Totally laughed and really unprofessional. I left disappointed and let down

Experiencia negativa: Store hours indicate opening at 10am but no one is here... Manager needs to look into this. Just lost business today because you can't get to work on time

Experiencia fantástica: The woman who helped me (whom I believe was the manager) was incredibly nice and equally knowledgeable. I neither needed nor wanted the gamestop pro membership going into the store but she made such a fantastic pitch I joined on the spot and would happily do so again

Experiencia negativa: Stay away! I went to the GS website to buy a game. Paid for it, received email confirmation that it was ready pick up. Drove nearly an hour, sitting in traffic, to pick it up. Entered the store, there were three customers browsing. I walked toward the register and watched as the associate, “Micah,” wrapped cards in rubber bands while completely ignoring me. After an awkward moment, “Micah” asked what I needed. I told him that I was here to pick up the game which I had ordered/paid for online about an hour prior. He asked, “Armored Core?” I acknowledged. He said he had to CANCEL the order! When asked why, he said that they only had preordered copies in the store and he couldn’t release those! I slowly, steadily and patiently advised that I had just paid for, and received confirmation that the item was ready for pick up!!! Not to mention the drive to and now back! I pleaded for him to release the copy of which I had already paid. When he said he couldn’t do that, I asked to speak to a manager. He laughed and said we don’t have a manager here, “there’s probably one in Mt. Pleasant.” WHAT??? So infuriated I called GS corporate to report the incident and the demeanor/actions of “Micah.” This associate was receptive and empathetic. After recording my information/details he admitted that, that should have never happened. After providing the transaction #, the associate could see that the order had been cancelled- without notes indicating the reason. I was assured that I would receive a call within 72 hours from the District Manager to discuss further. *UPDATE* I never received the call from the District Manager as promised. I will no longer do business with Gamestop in any way.

Experiencia fantástica: The staff was pleasant and while I was completing my purchase we got side tracked into a wonderful little conversation for a short ten minutes or so. It was pretty good day.

Experiencia negativa: Don't think this place ever picked up or answered a phone call . Try to call this Game Stop location- wish u good luck.

Experiencia negativa: No promo cards think the workers sell them

Experiencia negativa: The staff here is absolutely ridiculous. I ordered a game for same day pick up and it didn't go through until two days later. The staff was no help and refused to answer my phone calls. I came today to pick my order up and the store is closed! It's 3:20 in the afternoon and the website says they are open until 7pm.

Experiencia positiva: Not much merchandise in this store

Experiencia negativa: I drove all the way up here and it's closed. Why does the website lie about the hours?

Experiencia negativa: They will not answer the phone

Experiencia fantástica: Had some issues with the new PS5 I bought. Jessica was a great help getting it swapped out. She was incredibly helpful with me and every other customer that came in the store.

Experiencia positiva: I love gamestop absolutely do it makes me feel like a kid everytime I go in there but this waiting when they suppose to open at 10am I got here today at 10:11am thinking it will take couple more minutes to open up its now 11:53am and still not open I saw someone go in but not opened yet now have to wait for who knows how long for them to open if you're going to open 12pm or 1pm post it on the door or something so people can know waiting for to 2 to 3 hours is just ridiculous I know stuff happens but darn

Experiencia positiva: Allie and the team are the absolute best, and given the amount of resources they have at their disposal - do their absolute best to help you. Every GameStop is different, and when run with compassion for others it can be as successful as a family owned shop.

Experiencia fantástica: The guy working was amazing and every time I’m there the store is slammed and he is always busting his a** working alone. Mad respect for him. He needs a raise.

Experiencia negativa: Place was closed with a note on the door.while online it says your open and someone was in the store…LAZY

Experiencia fantástica: Siempre excelente servicio. Los lugares siempre ubicados en grandes parqueaderos.

Experiencia fantástica: Good service and staff

Experiencia fantástica: A very interesting visit. I was able location everything that I searching for. It was a pleasant visit. Although so products wasn't available, I was still able to purchase something different. The sales was priced accordingly. The associate able to correct my purchase due to a mistake with pricing. Overall I enjoyed the visit. It was a great time looking through the game stop.

Experiencia fantástica: Great staff, had what I needed

Experiencia negativa: Quite literally the worst gamestop east of the Mississippi River. While some of the employees are pleasant and try to be helpful others are rude and down right arrogant in the worst imaginable way. Good luck calling this store for information, they probably won't answer. I can recall a time when I tried and tried to get someone to answer my phone call to no avail. I decided to just go to the store and when I arrived there wasn't anyone in there besides the employee. I immediately walked out of the store and decided to conduct an experiment. I called the number again while looking into the store and to my surprise the employee behind the counter watched the phone ring and chose not to answer. There were no customers in the store. Looking for the newest, hottest titles? Look elsewhere, they may or may not have what you're looking for. Best Buy across the street or Target in Citadel mall probably has what gamestop doesn't. The store hours posted online are not congruent with what time they actually open or close. It's highly inconvenient to show up only for them to not open for another hour upon your arrival. Their website will lead you to believe that they have certain items in store, ready to be picked up. This is false. You cannot trust what it says online. This isn't the case of some isolated incident, this has been the standard for years. I have never written one of these reviews and might never write another one. But the people need to know, this store is one of the worst businesses in town.

Experiencia positiva: Staff was super helpful and friendly. Had the products my kids were looking for.

Experiencia fantástica: All our questions were answered!! They are very helpful to someone who isn't that familiar with games or consoles.

Experiencia fantástica: Great employee very knowledgeable about merchandise

Experiencia fantástica: Willing to help their customers and give all knowledge if everything related to your specific gaming needs and are not afraid to admit that they do not have an answer to any questions that you might have, but are willing to help you find the answers.

Experiencia fantástica: HUGE SHOUT-OUT TO ALLIE!! Talk about a store manager that values customer services. Came in two weeks ago in search of a Playstation 5. She told me to come back on the 24th before noon and she would have one for me. Truth be told, I didn't believe here. Dakota and Allie were in the store today and, as promised, my Playstation 5 Bundle was there. I had a bad experience with this location several years ago. Allie is definitely the right person for this location. I've been a Best Buy customer for years. I will be buying all my video games from this location in the future. Another shout-out to Dakota. His professionalism and salesmanship is the reason I bought a headset. Great recommendations. Hats off to this dynamic duo.

Experiencia fantástica: Very helpful staff!! Acknowledge the moment I walked in the door. All my questions were answered right away.

Experiencia fantástica: On vacation, took the kids to GameStop, excellent customer service, helpful and friendly. Stores and experiences like this are why I like the stock!

Experiencia fantástica: Came in yesterday I can't remember their name but the employee working was the nicest and most helpful person I swear I've been looking for games for my switch bc I just got into it and am not very good at games and they did their best to help me figure out what I may like and did their best to find me copies of games I wanted. I really appreciated them being so patient and helpful.

Experiencia positiva: Staff's customer service is friendly and helpful. . .. . .

Experiencia fantástica: Have been shopping here since middle school in like 2011. 10/10 gamestop, props to current management & crew for customer service and general hospitality

Experiencia fantástica: Good customer service and has lots of games and systems other stores are out of.

Experiencia fantástica: Come here all the time for my kids. Always Helpful and nice to me.

Experiencia fantástica: This is an incredibly nice Gamestop. The kind of place that makes you go, yeah this stock is going to the moon. The kind of place that makes you say, yeah I'm not a paper handed baby, diamond hands all the way baby. The kind of place that brings nostalgia to your mind of being a kid and walking into this magical realm of games. But yeah that staff is nice here.

Experiencia fantástica: The experience was as one would expect from a Gamestop, outstanding and satisfactory. The employee brought a smile to my face and left with a smile.

Experiencia fantástica: I have completed 2 online orders this holiday season - both of which I completed in the store. Both orders arrived very quickly and were exactly what I wanted. Customer surveys were sent after each order to confirm that I was satisfied. Great experiences - both times!

Experiencia positiva: Loved the lunch box.

Experiencia positiva: Went there for McFarlane day, they didn't have any McFarlane items. We were disappointed.

Experiencia fantástica: Phone review: the lady on the phone was super relaxed, friendly, knowledgable, and all around helpful when calling about stock and game suggestions for the Switch.

Experiencia fantástica: Jackson is awesome! I came in today to trade in my switch for an Xbox but ended up leaving with a PlayStation 4, 3 new games and coverage on everything!!! I typically know what I’m looking for and like to be in and out of places quickly but he was super friendly and helped me pick 3 new games I've never played all while saving me money! As a college student I like to ball on a budget and he literally made it happen. Highly recommend this place for trade ins, the staff is great! So far, sniper elite, 10/10. Thanks again Jackson!!!

Experiencia fantástica: It's gamesstop....#FIYA

Experiencia fantástica: The store associate was great and very friendly and helpful!

Experiencia positiva: A shell of his previous self. only come here when you know what you're looking for

Experiencia fantástica: Very knowledgeable staff and they were very helpful

Experiencia fantástica: Attendant was expeditious processing trades.

Experiencia fantástica: Really awesome knowledgeable employees. Great deals on used games.

Experiencia fantástica: Great store

Experiencia negativa: There robbing us of our money

Experiencia positiva: Small store with small inventory. The employees are great though, and very helpful. Great diversity and welcoming attitude make it a weekly visit.

Experiencia fantástica: Always friendly workers and always ready to help you....my favorite Game Stop

Experiencia positiva: Almost everything you need gaming wise

Experiencia fantástica: Great service by their Manager and deep cleaning all trade in items.

Experiencia fantástica: Always a helpful crew

Experiencia fantástica: Great selection. Friendly staff.

Experiencia fantástica: Steve and Karl are amazing at what they do. I always have the best experience when income here thanks to those two, keep up the good work guys!

Experiencia positiva: Needs work guys

Experiencia fantástica: Customer service excellent reasonable priced merchandise every time I shop here

Experiencia positiva: Staff is very friendly and helpful

Experiencia fantástica: It was a great experience. The staff was super nice and had genuine enthusiasm and excitement which made the transaction better.

Experiencia negativa: Rude arrogant clerk. Have bought lots online from them, but that ends. No need to treat people poorly, because they are selling an extra game received as a present. Clerk told me “you know the policy, we don’t buy unopened games” in a condescending tone. No I wouldn’t know the policy, cause it was my second time in a store and first time ever trying to sell or trade a game with GameStop. Have no problem with the policy, just the rude clerk who needs to treat patrons with respect.

Experiencia positiva: Great customer service

Experiencia fantástica: Everything was fine, very helpful.

Experiencia positiva: For the amount of time you have someone waiting, acknowledging that they are there goes a long way. You can help your current customers and be courteous and welcoming to others at the same time. Also, if games are purchased and they are digital instead of a game cartridge, please let ppl know when you hand them a case.

Experiencia negativa: Over priced

Experiencia fantástica: Yes good for games if you are a gamer

Experiencia fantástica: Steve was awesome. I am not a gamer but searching for console etc. He helped me find exactly what I was hoping to find

Experiencia fantástica: Excellent customer service

Experiencia fantástica: Just love gamestop's

Experiencia negativa: I have called 15 times.. will not pick up phone. I have two girls dying to play game but in need of Kinect. Frustrated.

Experiencia fantástica: Friendly staff. They are helpful

Experiencia fantástica: Knowledgeable staff! Clean and organized. My go-to location!

Experiencia fantástica: Always super nice and welcoming and also very helpful. Best Gamestop in Charleston.

Experiencia positiva: Too pricy go to Best buy