GameStop

Experiencia positiva: Gamer! Just be careful

Experiencia negativa: Sometimes it's cool

Experiencia positiva: Pretty nice quiet atmosphere employees were fairly friendly and helped me out in a timely manner

Experiencia fantástica: Got a kuromi

Experiencia fantástica: Came in to purchase a PlayStation very helpful with the knowledge of the product and explained all of the in and out on the product before purchasing

Experiencia negativa: I came to Wilmington and used my warranty on my new controller to get a brand new controller with no problem. They didn't try to stick me with some crap. I was in and out in 5 minutes.

Experiencia negativa: Walked in today ready to spend good money on a Switch and a few games. Horrible customer service. I asked a simple question about pricing and was barely answered. Bad attitudes in this store. Don't spend money here. Find another gamestop. The one on Wilkinson has way better service. I just walked out.

Experiencia negativa: I work in the area but will refuse to go here bc Of how bad their service is . One day there in ur face n won't leave u alone about buying there membership after u deny it 100 time. The other days they'll act like ur not there and if u ask anything u get an additude n not the greatest customer service at ALL. avoid .

Experiencia positiva: Not alot to pick from in here, very small store.

Experiencia negativa: So I went to this GameStop location to reserved a game and this was my first time visiting this location. During my first visit I reserved two games for my PS5 after being informed about one of them that sparked my interest by the heavy set female employee who I was impressed with for the knowledge that she had for the games I had interest in. The two games that I reserved for my PS5 were scheduled to come out on two separate days and after making the reservation, I was so pleased with the service that I said to myself that I was going to make this location my GameStop home because all GameStop locations aren't the same and the service that I received on this day was great. It was during my second visit when it was time to pick up one of my reserved copies was when my view of what I thought was a great store started to change. I became extremely frustrated after asking one of the 3 employees if an exception could be made for me to skip the line that was wrapped around the building with people in line waiting to purchase Pokémon cards for all I wanted to do was pick up my reserved game. I was told, "No", and had to wait in line for an hour just to pick up one thing. It didn't make sense to me of why two separate lines couldn't have been made to accommodate those that were there for things other than for Pokemon cards. Once inside of the store two out of the three employees were standing around talking doing absolutely nothing which inflamed me even more. When I had asked the question to skip the line at the time, one employee was standing by the door, the other walking back and forth to the back, and the last one behind the register. I pick up my reserved copy and then finally left. Prior to me returning to this location for my third visit to pick up my final reserved copy, I received a call from the store the day prior informing me that my copy was in and that I had 48 hours to pick it up. I expressed my frustration with the person over the phone about waiting in line to pick my one item and inquired about how to avoid running into the same problem. He in turn of course instructed me to come later in the day to have a better outcome. Following his instructions, I returned to the store for my third time and I was so thrilled that there wasn't a line causing me to breathe a sigh of relief and I was excited about picking my game. When I walked in, my bubble was busted when I was greeted by the grinch that stole Christmas who greeted me with a, "Can I help you", but in a tone as if I was bothering her. This was a female that I haven't ever seen before in the store standing about 5'9, dark skinned with shoulder length dreads, medium build, with no name tag, and dressed in all black. I wanted to ask if she was having a bad day, but her energy was so unwelcoming I didn't have the energy of wanting to go back and forth. She wasn't rude but wasn't providing the best customer service experience either, so I continued with my purchase and left feeling like a kid who just asked his mother to go to McDonald's after seeing the Golden Arches and was told "No", because we have food at home. Although I was happy to get what I came for, I left the store feeling some type of way. With that said, I guess all GameStops are the same because I've yet found one to show consistently with valuing their customers.

Experiencia fantástica: Very nice staff. Considerate and helpful without being overly salesy, exactly what you want from a store like this. They also have a great selection of gaming inspired clothes and merchandise. Seems like the mamager here has a lot of freedom to select inventory because there are items here ive never seen in a GS before. Huge plus for the variety!

Experiencia negativa: Black lady with half shaved head was extremely rude and condescending. Also her haircut was horrendous. Maybe that’s why she was so awful. Went in to trade in an Xbox One console and she could have helped me but she wouldn’t. From the moment I walked in it was only hostility from her.

Experiencia negativa: IT IS CLOSED (at 553PM) PERMANENTLY

Experiencia fantástica: Special shout out to Jade who helped me out here at GameStop! She was friendly, knowledgeable, and helpful in helping me find what I needed today! Thank you!

Experiencia negativa: Terrible customer service

Experiencia fantástica: I had a great and friendly experience here and it was all thanks to Lori! She is so kind and helpful! I had such a great conversation with her in regards to future pre orders and trading cards. 11/10 would come back with again and purchase product!

Experiencia negativa: Just called to ask one question and got put on hold for 20 minutes than the lady said she already answered my question when I called back do not go to this location . I was planning on spending 300+$ @gamestop

Experiencia negativa: Lady with Mohawk nasty attitude. Came into store to buy and ahe act as if she didn't want to help and when I went to buy she refused to sell me anything Very unprofessional

Experiencia negativa: What happen to the manager nicole. Went in friday poor girl was the only person in the store looking stressed out with a long line.

Experiencia positiva: Friendly guy working there, he could use some help but he made the experience enjoyable.

Experiencia negativa: I went there with my son for trade-in, but the representative told us that they are done for the trade-ins for the day. Is there a limitation on how much a shop can do trade ins ??

Experiencia negativa: Today my family and I went into this location and the customer service was horrible. The sales associate didn't greet us. My husband and son waited at the counter for 10 mins without being acknowledged as she continued to have in depth conversation with what appeared to someone she knew or regular customer. Even when my family asked her a question she just brushed them off and pointed them in the direction. We decided to leave and we will not return to this location again. This is the reason we stop coming before due to their lack there of customer service.

Experiencia negativa: I don't like not this gamestop... there's a tall lady with braids that I do not like. Her customer service is awful. She has this attitude/smug that I do not like. She makes my experience terrible. I love gamestop except this one.

Experiencia fantástica: Lea was absolutely an all star! She was super knowledgeable about the PSA submission process and walked us through our submissions! The store was busy, but she made sure to help us while simultaneously helping her staff. Can't wait to get my cards back!

Experiencia fantástica: My " go to" place when seeking new video games. The female manager is very informative and helpful.

Experiencia fantástica: Lea is awesome she's really the only reason I shop at game stop anymore

Experiencia negativa: Service was subpar, the lady with dreads has a matter of fact attitude, with a disdain look on her face like she's being bothered when you ask questions. I was polite and she was not really helpful, bad customer service experience. I got what I needed though. The store is cool, I had a better experience the day before.

Experiencia positiva: The young lady there was a little overwhelmed, but was still fast and friendly. The item I wanted was on the highest shelf and she needed a ladder. I want aware until it was to late that she was afraid of heights. She still got what I wanted.

Experiencia negativa: I witness bad service from the manager LEA the cashier was good. But the manager LEA was fussing over the phone asking me if I’m going to keep her kids and she stated as well I don’t know her and she will call the cops when all the customer wanted was great service. I will never come back here you never know who you are dealing with. Lea needs help her service is by far the worse

Experiencia negativa: I need to be contacted by corporate office, store Manager Leah was extremely unprofessional during my visit. I will be filing a BBB due to the service we witnessed. Leah was beyond disrespectful and her new cashier even cried behind the situation.

Experiencia negativa: They should change the time it closes I got too excited

Experiencia negativa: I would of have them 5 stars but I couldn’t lie like that I always go to this shop because it’s closer to home and I always pre-order my games using my friend’s membership account but February 29 2024 I came in to get my FF7 rebirth and the sale guy told me I needed ID to get my game that never happen before so he racial profiling me and tho I was stealing her game(that I paid for) lucky the store manager was there she cool sometimes and she gave me my game so she cool I like her but I wasn’t bout to let a guy with colorful finger nail polish tell me I can’t get my game I stayed in that store till I got my game or he would of been on the floor with a cookie on his eye

Experiencia fantástica: Five star Experience. Spoke with someone named Jude and he was able to point me right to the game I needed at the moment with a few suggestions based on the genre of video game I asked for. Will most definitely be stopping by again in the near future‼️

Experiencia negativa: I made an online order to pick up later in the day once I got off of work at 6. I drove to this GameStop, arrived at 6:30, store door said they had closed down at 6 ( their hours were supposed to be until 8) and would be back open tomorrow at 11. Very disappointed.

Experiencia negativa: Horrible phone customer service. Asked if a game was in stock and if several copies are available. I wanted to know as I was driving across town since another GameStop did not have the game. The lady (Lea) declined to say if it was more than 1 to ensure it was not a wasted trip. The games are ima drawer literally behind the register just takes one second to confirm, but she declined.

Experiencia negativa: Ordered a pick up for my son for Christmas on the website, moved in July autofilled to a store in Charlotte where I moved from. When I first got in touch with customer service, it sounded like she was trying to speak pretend English, hoping I would assume I couldn’t understand her accent. Then I went into a local store they said there was nothing they could do, so I tried to call the store in Charlotte and no one answered I called 4 times, then I tried to cancel the order and the link was broken I got an error message every time I tried, then I wrote an email and finally I got a response saying the best option was to wait seven days for the order to automatically cancel, so I re- ordered and got it shipped, and hopefully the original order get refunded or else I guess I’ll be disputing it with the bank. Incredibly disappointing experience over all absolute 0/10

Experiencia negativa: Useless staff

Experiencia negativa: Really bad customer service!!! I Was calling all morning no answer. Came into store to pick my order up, I told the lady I ve been calling yall all morning! She says with attitude * we dont open until 11am! Clearly on Google it says you open at 10am on a Saturday. Very dry interaction! Didn't even say sorry about that or thank you have a nice a day! .

Experiencia negativa: Went to this location it was just closed in the middle of the day. For no reason. A paper sign on the door said closed at 2:15 be back at 4:00 pm. This is NOT a way to run a business.

Experiencia negativa: Do they ever answer the phone? Are they even open anymore? Three days in a row I’ve tried to call and go after work and they were closed at 6 o’clock according to the torn paper on the door.

Experiencia negativa: Will not be shopping here again. Lea should not be a store lead, she should be demoted or fired, your job is customer service and your customer service is horrendous, she acts so annoyed at every customer in there and treats you like you're stupid for asking the simplest questions, seems like a lot of reviews say the same thing about her, how is she still working there???

Experiencia positiva: Service was great, helpful, and friendly.

Experiencia negativa: 4 workers and only one register open. It was really poor service. i waited 10 minutes while the employee was trying to upsell and just talk to the guy in front of me about their services. Meanwhile multiple employees were just stocking stuff, no one offered to check me out. Even if they only had one register open, the person at the register couldve taken the man aside and talked to him about what they offer and someone else could've let me pay for my stuff. Then what was worse, I had to leave to get back to work and set my item back on a shelf and left and one of the employees sarcastically yells "ok bye!" Really poor service for a company that prides themselves on it.

Experiencia fantástica: This visit was not an employee error but he came through it like a pro.the computer system failed just as he completed my sale he held his self together quit well and assisted everyone in the store as best as he could

Experiencia negativa: Lea need some training on how to speak to customers. Came across very rude

Experiencia negativa: This is my second time having a problem with one of the managers and how she talks to customers including myself her aggressive behavior and manner when speaking to customers and employees is awful. The first time it happened I completely ignored it and went about my business. this time coming into the store I was not allowing this manager to talk to me anyway she wants to. it is her job at all times to keep a composure and assist any customer no matter what the customer wants, with 100% customer service. I felt like her Choice of words and how she respond was out of line. I don't know the manager's name but I do know she's African American she has dreads on one side of her head.

Experiencia fantástica: Find Lea and promote to CEO. Best experience hands down. Extremely helpful. Knows a lot about the games and platforms. Helpful even in savings me some money. I'm going to go out of my way in the future just to go to this location.

Experiencia fantástica: Love the idea

Experiencia fantástica: I always have a great experience visiting this store. I am kinda new to gaming and the associates have been very helpful.

Experiencia negativa: Went into the store for a controller and was having trouble with our account and rewards as it was out first time using it. The female store lead was rude and on the phone for most of the time we were in the store. Normally I would brush it off as everyone has bad days, but I see there are a couple of previous reviews with similar experiences.

Experiencia fantástica: Great customer service.

Experiencia negativa: I went in to purchase an item for a Christmas gift for my son and was given the wrong item mistakenly. I was on my way home and received a call from my son (the recipient) that the store called him and asked that I return due to the error. I returned to the store to correct the error, and was told they had come outside the store "...and you were gone..." as if to suggest I did something wrong. Not a thank you ma'am, we made an error. Nothing. I found out from my son that I paid for a lesser price gaming system, and they accidentally gave me the higher priced one. I had no problem correcting the wrong, but I believe a thank you was in order.

Experiencia negativa: I just left this store. I took my 10 year old in to purchase a game. The Female store lead Lea was so RUDE!! My son asked for assistance with downloading a game she gave him short answers and made us so uncomfortable. I will never go back to this store!! We’re spending our hard earned money.

Experiencia fantástica: Great service, thanks again, Blessings to you all and your families.

Experiencia fantástica: Customer service was really great....

Experiencia negativa: The disc for advanced warfare call of duty is scratched not working if I don’t get another copy this is staying here I’m thinking about it people pay good money for games that don’t work

Experiencia fantástica: The team is great and always makes sure to point out games they know we'll want to pre order and has helped me on numerous occasions with Christmas/birthday/anniversary presents for the hubs since I don't game much.

Experiencia fantástica: Great place to buy games

Experiencia fantástica: Great customer service

Experiencia fantástica: Workers are always friendly and helpful. Very informative on topics and questions.

Experiencia fantástica: Always an amazing experience. Love the clean new look! Staff always engaged and ready to help with a smile!

Experiencia fantástica: Very good experience

Experiencia fantástica: Alex helped me out here today and he was so patient and very professional! Thank you Alex keep up the great work. This was my first time at this location and he made it a pleasant experience.

Experiencia positiva: Helpful staff and no lines

Experiencia negativa: The one african american lady there is always so rude for some reason. everyone I know says this… I don’t think she likes her job. The smart remarks have to stop. If I go there again and it’s another issue, there’s going to be a report.

Experiencia fantástica: Good, clean store with great associates who are always friendly and helpful

Experiencia fantástica: It's a GameStop, but with friendly employees who don't appear to be inconvenienced because you are shopping there.

Experiencia fantástica: They have the game

Experiencia fantástica: Lea is a amazing Manager and she is so helpful, Everytime I come in I know I will be taken care of when she is there

Experiencia fantástica: Excellent service, I was assisted by Tavian who was very knowledgeable and professional, and I received much more for my trade in’s than I expected! Also when did GameStop start selling iPhones on there website?!?!

Experiencia negativa: I’m 45 years old. I went to the store to get my son a game and was asked for ID. The rep had the audacity to say they needed to see ID for anyone under 17. I will never buy anything from your store again.

Experiencia fantástica: Very clean, very professional employees, very helpful. More game selections then most gamestops

Experiencia fantástica: Awesome

Experiencia fantástica: Love this place! Will always support Gamestop over those big box stores.

Experiencia fantástica: Pretty helpful staff.Came for gta V which i regret because of the short story mode and they were out of the game but overall a good efficient store

Experiencia positiva: Friendly, knowledgeable staff, clean and organized store. Plan your visit during the week because parking is limited in the weekend.

Experiencia negativa: Just called the store...the employee was so rude and would not help answer my question. Would not recommend shopping at this particular store.

Experiencia negativa: I checked online for an xbox 360 controller. It said it was in store but when I got to the store it wasn't there(update the website). I know that it is old system, it did still have some games but overpriced. It does have a large selection of ps4 and xbox one games and accessories so that's a plus. But for any vintage gaming check else where.

Experiencia positiva: Staff not very friendly. Ok store but the other area GameStop stores are better. Probably won’t go back.

Experiencia fantástica: Felt safe the entire time.i was there. Leia I believe was the managers name and was very knowledgeable of various products and games and very friendly. Will go back everytime

Experiencia negativa: Quite possibly the worst customer service experience I've ever had. HIGHLY RECOMMEND GOING TO ANOTHER LOCATION. Some "employees" clearly do NOT care about their customers. This location proves this to be true.

Experiencia fantástica: I was contacted about my pre order and told that with trade ins toward the game I had pre ordered, that I would get an extra 40% on the trade in if I had an Elite membership. Well the person don't tell you on the phone that it is actually 20% of one amount and 20% of a different amount. The guy ringing me up even admitted that it confused him when he thought the same thing I did. The manager even commented that she had never been asked that before but she seen my point and the famous "Ill esculate this to corporate" came out....so how about letting the customer know that instead of 40% added to trade in, its 20% of this and 20% of that. Explain the disclaimer when trying to sell me on coming in over the phone. Update: the store manager reached out and made things good on my discrepency with my trade ins and went above and beyond...change to five stars I posted this review 2 years ago and in that time, I have used this store as my home store. Lea, the store manager, has been fantastic to me. I have recently moved and so this store will no longer be my home, but anyone near here, should visit, and especially due to her and how she conducts the store. She has went out of her way to make sure that all my discounts and trade in give me the maximum value...thanks Lea...

Experiencia fantástica: Cool

Experiencia negativa: Ordered online to pickup on the store. When I reached in there, the employee told me she hasn't received anything on the system. 30 seconds after leaving the store my order has been canceled due to "high demand", I don't know why because the store was empty, and I asked the seller and she said they had the pre-owned game there

Experiencia positiva: Dry personalities, but was able to m as make a successful purchase.

Experiencia fantástica: Best game store to go hands down you can even get visitors gift cards and any gaming stuff handsdown go to gamespot hands fricking down

Experiencia positiva: They didn't have anything

Experiencia negativa: Tried to call in like they requested and no one was answering. Saw an associate at the door so I walked up to ask a question and she shut the door and refused to even answer a question instead trying to mime and shout instructions to call through the door. I get social distancing and stuff but treat people like people still.

Experiencia positiva: Gamestop is great for buying video game related stuff

Experiencia fantástica: Lea at this store was the best GameStop Employee I have come across. She had a great spirit and I even heard on the phone and she was very pleasant with the person. GameStop might be better aligned to Employ more folks like her before its to late.

Experiencia positiva: Easy to find what u need

Experiencia positiva: Over crowded not enough staff

Experiencia fantástica: My Grandson loves this place.

Experiencia fantástica: The store manager is very knowledgeable

Experiencia fantástica: Love the people

Experiencia fantástica: Awesome!

Experiencia negativa: worst gamestop in the area. Head to target that's nearby or if you really want a gamestop, head to northlake (best buy nearby as well) or concord mills locations. This gamestop has, by far, the SLOWEST service out of all gamestops i've ever been too. I would understand if there was simply one employee and a line out the door but even when there are 4+ employees working, they still have the slowest check out speed. I've walked out several time due to this. It shouldn't have to wait 30 MINs to buy a single item. you could literally walk into ANY other store (target, walmart, bestbuy) and be in and out in half that time. Gamestop is still running things as if this is the only store to buy video games or over priced accessories. I assure you it's not and their imminent bankruptcy proves that customers are also sick of this treatment. Good riddance. STAY AWAY FROM THIS LOCATION, AND GAMESTOP IN GENERAL.

Experiencia fantástica: Out of all the Game Stop stores out there this one is my boy's favorite. The employees apparently has great conversation, tips, and suggestions for games.

Experiencia negativa: high prices. saw a game that i had got at the pawn shop for $5 and here it was about $25 more. if you dont want to spend much, this isn’t the place to go. stick to pawn shops. very cheap.

Experiencia fantástica: Always great customer service. Lots of fun.