GameStop

Experiencia negativa: Keith I believe his name is has absolutely the worst customer service. Stood I line for twenty minutes while he chit chatted about his favorite games with one other customer. Then while working with me answered the phone and chit chatted more. Super unprofessional from start to finish

Experiencia fantástica: Great customer support great atmosphere and easy access to location

Experiencia negativa: This store is full of crap I went in to get a game my boyfriend and I could play together and once it came to paying I payed for it and last minute once I payed they told us it was digital so no copy of the game would come in it, we were still in store and told them I would like to return it because I could have easily bought the game on the Nintendo shop, once they tried to return it they said they couldn’t return the item and I informed Abel about his co worker Riley not informing us that the game was not a physical copy once able contacted a co worker or manager on the phone he said he was going to call us Monday so we let it be, I come back Monday and ask about the call or return Riley says “they won’t call you for the return due to Black Friday reasons” like if a call will take there time, still letting Riley know that he was the one who did not inform me about the game and made me pay. This store all they do take your money and expect their store numbers to go up and will not let you return anything, able was kind he y treated my boyfriend friend and I kindly and informed us of the issue because Riley was busy in his on little world not focusing on what he’s doing and not taking of the beep tags of the shirts we purchased and made me pay for a game that supposedly can’t be returned and on top of that disrespectful he has this attitudes towards customers and I honestly say that game stop should focus on who they hire because from the experience we had Saturday they don’t tell people theses things so you purchase the item and then tell you it’s non returnable as if the customer is at fault for his mistakes, and even when it happened to us the person in front of us wanted to return a game to and said the same thing. They keep making these excuses and mistakes

Experiencia fantástica: The staff is the best at this game stop! Very knowledgeable, very helpful! Thisbisnpur favorite game stop by far!

Experiencia negativa: It's 1:20pm on Wednesday 12/3/25 and the store is closed? No signage. Google says they should be open. Store hour signs said they should be open. Hope everyone is okay though.

Experiencia negativa: Takes a lot for me to leave a review and it’s a shame because I’ve been in the location quite a bit but had the unfortunate pleasure of meeting the store manager today. After being told on the phone that exceptions have been made for returning tcg product (unopened of course) and within a 2 day span of purchasing, called right when I got home and realized I bought the wrong item. Went to bring it back and was met by someone who barely listened to what I had to say. Wish I could have worked with the district manager who the gentleman on the phone mentioned would be able to help me because this particular manager could really use some additional training on customer service….even if the end answer was still no, his attitude is what really drove me to write all this. Very disappointing….

Experiencia fantástica: I'm an amateur gamer. I can go toe to toe with younger generations. I love Playstation consoles and still have all of mine. I won't trade them in as just like cars, consoles depreciate in value. I have the patience to wait for them to become retro items as the right collector will pay more than game stores can offer. This is not a negative for GameStop, just personal preference and a fact. I appreciate employee honesty in telling me what places might offer more for old games and gear that I possess and I have a lot. That being said, I am rough on my headsets and needed to find a durable one. I clearly explained what I was looking for and my price range to a store representative. He explained the types and I chose a Playstation Pulse headset. It's wireless and I love it. I like Turtle Beach but it doesn't hold up well for me over time. If you nerd rage, you might need a different type of headset alltogether. What I like is that I had the choice to choose the brand I wanted. The representative was not pushy and gave me time to think aboout it. Now if you come in 15 minutes to close and have unreal expectations demanding cash for trade-ins, you will be disappointed and lack an understanding of the trade-in process. GameStop hasn't done cash trade-ins for years. I have no complaints about the trades I've made. Before brining anything in to trade, ask about the policies and what items are acceptable and what aren't. Ask what needs to be included. Please don't make my cousin's mistake and initialize or delete data from a system. People ask me why I get warranties on my games. I'm that person who can slip and fall and somehow crack a game. It has happened 3 times in the past. I bitterly regretted not having the warranties as replacing those 3 games cost me close to 200.00. The representatives have to ask but aren't pushy about it. I also like having a pro account that gives me additional benefits that have come in handy. What you decide will be up to you in the end as each person's circumstances are different. Never had a problem with the service. If you are bringing in a return or exchange, plan extra time as this process can get complicated but usually isn't. This store is exceptionally busy. If you are in a hurry, this may not be the location for you. Plan time when visiting this location or consider the location off 120th and Sheridan as it is not as busy.

Experiencia negativa: I went into the store to talk to someone about buying my Xbox 360 console, controllers,along with games. Super disappointed because instead of him wanting to see what I had, he gave me a million reasons not to....said I wouldn't get the money I was looking for, the length of time to check everything out, kept telling me to come on another day. I wasn't looking to make a ton of money but letting someone else have the chance to buy it since the newer versions are so expensive. Instead of acting like he wanted to help me, he gave me more reasons to go somewhere else. Very disappointed in the lack of customer service and how he very clearly did not want to bother with me.

Experiencia fantástica: The staff was very nice and knowledgeable. I was there to buy a game I saw an ad for. Turns out it’s a game on a system I don’t own. Instead of selling me the game and letting me figure it out they suggested other games for the system I own. Good honest people

Experiencia fantástica: 10/10 service from Keith. Will make the drive to shop his location again!

Experiencia fantástica: Bought a micro SD for my Nitendo Switch. 24$ more expensive than Target. Did come with adapter.

Experiencia fantástica: Just sold a couple Xbox games to them

Experiencia fantástica: Keith is amazing and patient and kind. In fact all the employees here are. They went out of their way to make things right and have a loyal customer in me. I also really appreciate how they make sure you get all the deals when you sign up as a pro member.

Experiencia negativa: They lose Ur pre orders on release day and tell u 3 or 4 days while they find it and will be in contact with u this last time I preorder anything with them ever again

Experiencia fantástica: Got new controller for x box,friendly service

Experiencia positiva: Title: Amazing Staff, but Inventory Management Needs Work The staff at this GameStop location is absolutely fantastic—friendly, knowledgeable, and passionate about gaming. They were eager to help, offered great recommendations, and made the experience enjoyable. It’s clear they care about their customers and genuinely love what they do. However, this location has a serious inventory management problem. There were boxes of merchandise everywhere, just sitting on the floor unopened. If the items aren’t on the shelves, they can’t be sold! It was frustrating to see stacks of products sitting in plain sight while the actual stock on display was limited. While the team did their best to assist, it’s clear they need a better system for getting inventory out of boxes and onto the shelves. Overall, the staff makes this store worth visiting, but management needs to address the clutter and make sure customers have access to all available products. With a little more organization, this GameStop could be a top-tier location.

Experiencia positiva: Use to do ONE person customer on release days.......... yep. That turned into a joke quickly. Oh well. GGs go next.

Experiencia fantástica: Good GameStop has ps plus gift cards nice

Experiencia fantástica: The gentleman who helped us was great. He prioritized our savings over making a quick easy sale. That kind of integrity is awesome

Experiencia fantástica: Super nice staff

Experiencia negativa: I just witnessed Jade help a customer with his pro account. Jade seem fed up with the situation and seemed like did not wanted to help the client. Is this how I expect to be treated when I have issues with my account? The client expressed his gratitude and thanked Jade at the end of the transaction. Jade did not respond and you could tell was annoyed.

Experiencia fantástica: The gamestop in Thornton was awesome I'm in Denver Ana a couple games I've been trying to buy he sent to my store thx so so much for being awesome. Now my store in Glendale always awesome

Experiencia positiva: Managed to my cards back from psa and got some high grades from a 7 to a 9. Im happy about that

Experiencia negativa: I just had an order cancelled because one of the staff wanted the item for themselves (I overheard the conversation the staffer had with the store manager) won’t be shopping here ever again. Not that anyone at this location will care I suppose. Won’t be renewing my pro membership either.

Experiencia fantástica: Shout out to Jade, more helpful than any other employees at all the surrounding stores

Experiencia negativa: Went in to buy a switch, and a few games, and saw they had a promo for a free Nintendo brand switch case, so I hopped on it, was asked if I wanted warranty twice said no both times, very clearly total was 413 after a 5 dollars off, when we went to grab the case my girlfriend noticed the manager mess with the computer . When we came back the total was almost 500 . I asked what happened they said those aren't the free cases, even though that's what the sign said, so I said I want the free one , the total was still 465, I said how if it was just 413, then they said that no it was a mistake, and tried to lie they through the warranty in . So I said why is it say warranty 59 dollars I said twice no. Stuttering the employee finally admitted his manager tried sneaking it in, so I said I don't like or trust any of you, I told you no twice and you still tried to sneak it in . And as I walked out they were begging me to come back saying it's all rung up. So I went to target and actually got the Mario bundle I wanted that the gamestop manager said I wouldn't find anywhere besides gamestops website. So major L on the customer service.

Experiencia fantástica: The bigger fella needs to put on some deodorant other than that 10 outta 10

Experiencia fantástica: The man that helped me and my boyfriend was extremely wonderful! When we asked him about a product he told us they didn’t have it but called around to see which location would he was extremely helpful and wonderful! I believe his name was Fabian! He was so helpful!

Experiencia negativa: They sold me a open copy of the last of us part 2 remastered without the manuel but yet charged me the new price

Experiencia negativa: I hate ever one then is so mean

Experiencia fantástica: The boss lady here knows her stuff, bravo to that alone. It's not often that you got a Gamestop employee firing off on all cylinders like that. Came in to add to my game collection, as one does when they got diamond hands, and looking for some oddball titles for the Nintendo Switch. The gal was on top of it, assisting with some suggestions and tried finding nearby stores immediately without question. No real luck with her help, but I did find a new 3D platformer to play in my quest. So bonus points to that.

Experiencia fantástica: Cool place to buy , sell and trade your games!

Experiencia fantástica: Wow the customer service here is amazing. I Left there very satisfied with the outcome of a difficult situation. Big shout out to Alana for all your help. Thank you.

Experiencia fantástica: Alana is absolutely amazing she made sure to go above and beyond! She is very knowledgeable, friendly, helpful and kind. Plus the store was neat and clean which made it more enjoyable. Thank you so much Alana. I truly appreciate all your help!

Experiencia fantástica: Great place, easy to find items. Staff were great and easy to approach. Special thanks to Alana for asking if I needed help finding something. Would recommend again

Experiencia negativa: Took my basically new ps5 in to trade in they gave me $280 for in store but when I asked for cash it dropped $200 to only $80 cash and their reasoning was it had dust in some crevices that they'd have to "blow" out and marked it defective unless I wanted in store credit. $200 subtracted to blow some dust off? Such a joke, the company is just a scam

Experiencia negativa: This place has gone downhill. Poor management seems to be a real issue here

Experiencia negativa: Under charges for Xbox’s in overcharges

Experiencia negativa: Passed by this place and it is not busy what so ever and called right away to inquire about a product and they did not answer stating they were busy when I just passed by and there was no one in the store. Called again and still no answer. Unprofessional place

Experiencia fantástica: Great customer service. I have been going to this location since moving to Northglenn a year ago. Got an awesome Kirby mug from there!

Experiencia fantástica: Eric is the best! I called in 11/27/23 for some questions about game trade in-s and their value and he was EXTREMELY helpful! Been a GameStop member and frequent visitor for YEARS and I’ve never had someone help me like Eric did!

Experiencia negativa: Please don't shop here unless you never will have any possibilities that you're items will break, that or make sure you keep your receipts in a locked safe because even if you pay for a warranty and you have the sticker on your items they can't do anything to help you if you don't have that little strip of paper they gave you 3 years ago

Experiencia positiva: It's hard in general to find a good GS around but this one is pretty decent.

Experiencia fantástica: Game stop is always a blast.

Experiencia fantástica: Picked up an order. Super quick and associate was friendly

Experiencia negativa: Good ol Jay stop doing Jay stop things! Unless you know the employees don't both looking for anything rare here.

Experiencia negativa: Got to this location at 10:55. All online and the sign on the store say open at 11. Have been waiting outside in the sun for 15 minutes and all employees are a no call no show. Lights are off, no one inside, and when I called the other Thornton Colorado locatuon to inquire if this location was even open, I was fed that all locations (all. Really? All? Y'all have how many stores to be feeding that line to?) All locations were running behind due to "a management issue". Was then interrupted several times to be told it's a management issue and hat all GameStop's would open 30 minutes late, I just "really needed to be patient right now." Would be kinda cool if ya know you guys opened when you said you would. At this rate I would've sold games faster standing on 120th hawking them. Interesting business ethic to open when you feel like it and close when you feel like it. Love spending my time waiting for someone whose 30 minutes late. We call that getting fired in my line of work. Update: 11:25 and no employees, multiple customers have driven up, tried the door, then left.

Experiencia fantástica: Amazing place. Quick in and out. Got a present for my boss and no issues at all

Experiencia fantástica: As and lot of games and knos to my house

Experiencia negativa: Came in this morning to purchase a new item that was just released. I waiting in line for about 10 min, then waited again while she answered the phone and had a discussion with the person on the other line. I told her what I wanted and she stated she didn’t have them. I tried to show her it showed online they had them but she responded with “nope not me”.. I didn’t want to argue so I just asked if she thought maybe she would have them soon. She then responded in a snarky attitude “I don’t know, maybe I go through the 50 boxes I have” I just said ok and left. She was extremely condescending and left me with a ‘screw this place’ attitude. No wonder Game Stop is failing so hard.

Experiencia negativa: OK loved the ppl that used to work here and got replaced by girls like Bella or whatever who just gives you ugly looks when you pay like she ain't got nothing better to do.. but other than that nice little store :)

Experiencia positiva: Eh not great value for exchanges

Experiencia fantástica: The employee working when we went was very friendly and helpful as well as knowledgeable about all the games that we purchased and had inquired about.

Experiencia fantástica: They have pokeman cards

Experiencia fantástica: Didn’t have what I was looking for but the staff was extremely personable and friendly. Great job communicating and making people feel welcome!

Experiencia negativa: Mike the manager of the store was very rude. I will never visit this location ever again.

Experiencia negativa: I have never been treated so poorly in a video game store. The guy behind the counter was rude to me from the 2nd I walked in. I was picking up an online order. He refused to even check if My order was there because I didn't have a second email sent to me saying it wss ready. I did not realize I needed a second email the store was completely empty so I asked if he could possibly help me out. He was very rude about it and said my only option would be to cancel my order and buy another controller in store. I'm a single mother and do not have the money for that. I did start to cry out of pure frastration. We had been in the store 30 minutes at this point. Eventually he decided to help me.....Turns out that my order was behind the desk the entire time . So he could have just looked for it instead of embarrassing me and being incredibly rude. I understand that working during the holiday season must be very frustrating but I was kind from the beginning and did not deserve to be treated like trash.

Experiencia fantástica: Pepsi

Experiencia negativa: Rude customer service. Went in to inquire about returning a damaged collectible I had received. Immediately the man working the register gives me attitude and doesn't ask me about why I was dissatisfied with said item. He then proceeds to give me more attitude. Shipment for said item said I could return it. If that's policy fine but to be treated poorly is what set me off. If I can't even ask a question without you being irritated get out of retail.

Experiencia negativa: terrible service

Experiencia fantástica: Keith was extremely knowledgeable and helpful for us finding a headset and took the time to set up a GameStop pro membership for us. They were also very friendly :) Thanks so much!

Experiencia negativa: Wow. Customer service here is a joke. Placed an online order came to pick it up. They had no idea what I was even taking about. Then we continue to shop and instead of the employees asking if we needed anything or had any questions they were more busy talking about childhood experiences than worrying about a customer… bro I don’t care about you learned high speed maneuvers from your cop family when you were a teenager, I want to shop in the store, and get employee assistance. At one point one of them even complains that they have to be there until 3 o’clock. Finally we asked about an item he answers a questions points out another product, I say “whoa didn’t see that what is it…” and he proceeded to walk away. Super sad, if you don’t like your job get a new one.

Experiencia fantástica: Great store only problem is they should bring jay back

Experiencia fantástica: Very professional there on top of there game me being a gamer you can call and pre order a game they will hold it for you ive going to game stop for over ten years I give them two thumbs way up beyond ten out of ten you can also sign up become a member yiu get magazines in the mail special deals non members can't get I highly recommend game stop

Experiencia negativa: Horrible service my boyfriend tried to buy a game and he wasn’t helpful at all literally ignored every question he made, and when he was going to pay he didn’t accept his ID because it was on his phone even though it was the legit government website (he can buy weed and alcohol even with that ID) even when we call on the phone the day before he was incredibly rude and he’s supposed to be the manager? Never going back there they need new management

Experiencia negativa: THIS PLACE IS A SCAM !! they have the nerve to offer my $30 for my like new iphone 12 Pro Max THE NERVE it (the store manger) has in saying the company will lose money half the stuff they were selling was refurbished and not worth the hassle to get there ! BUYER AND SELLERS BEWARE

Experiencia negativa: I went there to return a remote control because I realized it wasn’t wireless. I had bought it 3 days prior the guy accused me of not having the right receipt. I have not been to game stop in years so I didn’t understand how this could be the wrong receipt. It was a Mario remote and he said the receipt doesn’t say Mario anywhere. I pointed out at the end of the item it says Mari. It was a hassle to get a return on an item and being accused of trying to return the wrong product. Eventually he returned it. The only reason I gave it an extra star is because the lady who I bought it from a few days prior was really nice.

Experiencia negativa: if you’re a woman don’t go here, unless you want to receive misogynistic and borderline harassing comments. gamestop on sheridan is so friendly and genuinely helpful.

Experiencia positiva: Just traded in my console the employee was really great. they have a lot of merchandise here that I dont usually see at other gamestops. It gets a little busy

Experiencia fantástica: Bought a keyboard and mouse for my kid here. Staff was very friendly and prices were better than Amazon.

Experiencia positiva: Staff is friendly, but lack of product I asked for was a little upsetting. Instead of saying they could order it here they gave me options for other GameStop's that have it. Good motives which I appreciate beyond all else, but bad for business. I usually have issues with preorders not being on time at this GameStop. Which I know is not their fault by any means what so ever, but worth mentioning.

Experiencia negativa: Looked up the trade value went to trade it on since I got vanguard for Christmas dude said they wouldn't take it don't have your website say you'll take it as a trade in when you won't in your stores to be fair tge guy helping me was great he was just doing this job

Experiencia fantástica: Fun staff

Experiencia positiva: Very friendly and helpful staff.

Experiencia negativa: Not sure if management changed over the last few years but this place sucks now. Employee Kolsh (it's what the nametag said in Sharpie) took my trade in and ignored questions I asked during it and slapped a fee on there without explaining why I was being charged. Glad I just sold my last physical game item I own to them because this is a good time to say goodbye and go digital.

Experiencia fantástica: Came in today looking for a old game they didn't have but even though they didn't have it they found a store near me that did have it, thank you

Experiencia negativa: I waited outside for the store to open to purchase an evolving skies pokemon etb and seen one through the window sitting on the counter while the employee was setting up.. when the door opened he said it was sold.. but I was the first person in line waiting for the door to open.. he explained that it was sold online so he put it under the counter. Totally reasonable just sucks for me. So, I figured I'd try my luck and go to another gamestop.. they also sold out..I explained what happened at the first location (120th)..the staff member at the 2nd location was super helpful and sent me to a store that had it in stock. He also mentioned that the 1st store (120th) showed one in stock ... "wait what?? I just came from there.. that employee said it was sold out"..i then realized that the employee at the 120th store was probably holding the product for his friend or himself and didnt want to sell it..thanks for wasting my time and gas driving around to three locations just to make a purchase.

Experiencia fantástica: Nice staff! And picked up a smash GameCube controller for $25! Thanks guys!

Experiencia fantástica: Great staff, super knowledgeable about their games. Jay always points me in the right direction. Pre-orders are always ready on release day. Extend your hours back to opening at 10 please!

Experiencia fantástica: Great people great service lots of help

Experiencia fantástica: Melanie at this location is awesome. I just picked up FF7 for the PS5 and we got to chat for a bit about life and the joys of good people. I want to keep giving GameStop my biz because of her.

Experiencia fantástica: The gentleman behind the counter was so knowledgeable and awesome. I'm not a gamer and he was patient and helped me get what I need not just sell me! Thanks

Experiencia negativa: No used games or systems. Travesty

Experiencia fantástica: We're very helpful and understanding when I went to purchase Super smash bros! Also before I had the Switch they never once got frustrated with me when I would call to see if they had any in stock, when there was the massive shortage. And I know I wasn't the only one calling about Switches. They probably got dozens a day. Nice folks over there who love video games like me!

Experiencia negativa: I came in the store with my daughter to ask about the PS5 . They were sold out ok that's fine. My daughter wanted a Naruto ball cap I paid cash . We were the only customers there . I wasn't given a receipt . My daughter noticed 2 shirts she wanted so I went to pay for shirts they accused me of not paying for the Naruto hat I said you literally just seen me pay for the hat . I got nothing but attitude. She found the receipt that was never given to me . So I went a head and paid for my daughter's shirts and left terrible experience.

Experiencia positiva: Very helpful and honest staff

Experiencia fantástica: J and Jim are the best I only buy my games from them even though they love xbox

Experiencia fantástica: L2 cards are back hell yeah

Experiencia negativa: It's GameStop. You can't expect much. Sales guy was condescending as is expected.

Experiencia fantástica: Attentive and helpful service from James and his coworkers.

Experiencia negativa: GameStop as a corporation has lost my business completely. From the way they treat their employees to the way their greed has impacted me as a gamer. I will always look for my games online instead of at a GameStop. If I trade in four games I should probably get a little more than $5.00 worth of value. Because you guys have shut down the way your trade in and used game system used to work I will never use you guys again. And because of that I will never buy consoles or accessories from you again either.

Experiencia positiva: Nice guy at counter. Prices are still ridiculous though, I genuinely have no idea what good gamestop is anymore unless you like to purchase full price games even though they are on sale on PS/XBOX stores on the console, used red box games, FB marketplace. So in other words, if you don't have time or just don't worry about money, this would be convenient I guess.

Experiencia positiva: Very knowledgeable

Experiencia negativa: Usually don’t write reviews but would not recommend this game-stop, horrible customer service this bald headed guy staff member was the rudest person I’ve ever met

Experiencia fantástica: Love video games and related items so this place is always a must for me

Experiencia fantástica: A nice fella runs this Gamestop and the trade in prices are better than most. They also have some night before releases.

Experiencia fantástica: Love their pre-owned games.

Experiencia fantástica: James who is one of the best sales associates ever, he took the time to help me get exactly what I wanted. I'm a customer for life because of him!

Experiencia fantástica: Great place for Black Friday deals

Experiencia fantástica: Very friendly and the staff will answer any questions you have! Game Stop is the only place to shop for all of your gaming accessories!