GameStop

Experiencia fantástica: The person that helped us this morning did a great job answering all our questions for a switch. Easy and fast experience.

Experiencia positiva: They were way more helpful than the folks at the Westport Store.

Experiencia fantástica: Dominic at englewood is the man !! Clear and comforting service

Experiencia fantástica: I love this game stop location the staff here very helpful they greet you when entering and it’s always a vibe

Experiencia negativa: I visited this location last week and the level of sales pressure was extremely uncomfortable. Every customer in front of me was repeatedly pushed to join the rewards program, even after they clearly said no multiple times. Lines like “Are you sure?” and “So you don’t want to save money?” came across as guilt-tripping rather than normal customer service. When it was my turn to check out, the male employee did the same rewards pitch at least 5 times after I had already declined. He couldn’t read the room at all — no social awareness, no respect for a clear “no,” just persistent pressure like a timeshare pitch. The interaction was aggressive to the point that I was genuinely uncomfortable. If my card hadn’t already been in the reader, I would have walked out. I have no interest in returning to this location.

Experiencia negativa: Comic Book Guy working the register was borderline aggressive that I didn't want to be part of the rewards program. He seemed deeply offended I wouldn't sign up and it was kind of awkward. Had we not been there shopping with my son and his birthday money I'd definitely have not bought anything.

Experiencia negativa: Was cheated when purchased a game card from this store ..would tell anyone never purchase them from this place . Lost my money ..the manager even said that's how they do the gift cards son was very disappointed that there was no funds on it and they tell me to contact the vendor while they took my money . Im reporting to attorney general and federal trade commission of fraud by there company

Experiencia negativa: Staff is terrible, had 2 people working (if you call it that) I was there for 3 items. Stood in line for a good 15 minutes while cashier was having a conversation with a customer who was selling the store gaming cards. More conversing than buying. Other employee walked back and forth behind register and backroom. 2 other customers behind me. Didn’t offer to help check people out. Looked right at us. So I put items back and left. I guess store was more interested in spending $ than selling anything. Wasn’t only one to leave either

Experiencia positiva: I recently obtained a joystick and asked them to identify it, they did.

Experiencia negativa: Overpriced Gamestop as a business is a joke 15 day policy ( only if product isnt opened) vs a place like Walmart (or similar monopolized business )policy can be returned if youre not happy with the product.... I hope one day Gamestop goes out of business something else needs to take thier place

Experiencia negativa: Talk about professionalism that lady had nun I was just asking questions and got a attitude while she was mean mugging me the whole time get a new job if u just work there and not trying to be useful waste of space

Experiencia fantástica: Definitely one of the best if not the best gamestop in the metro

Experiencia fantástica: Great service and amazing selection, especially of older or collector items. The staff was super cool and friendly and knew their stuff. The only thing that was tough was the lack of data signal in the store on my carrier, though the guys there said that it's been bad since the Price Chopper next door had antennae set up in the parking lot.

Experiencia fantástica: Has really great figures and rare funko pop and even vr gift cards but drive is almost 1 hour but that doesn’t matter because the rare things they have like the five nights at Freddy’s funko pops and more I love this I hope they don’t permanently close

Experiencia fantástica: This place was amazing nice and clean and the staff is very nice

Experiencia negativa: Came here on my birthday weekend with my brother, to look at the retro games, they had basically the same games on the shelves from the week before on my past visit,,,which is ok..., I took my time to choose a game, then when the sale guy there went to his drawers to fish the game out, my brother saw more games in the drawer that weren't out on the shelves we asked, how come those games are "hidden" and he replied "Your not supposed to look in there " and quickly closed the drawer, I felt so outta place, we were speechless...so rude, I've spend so much money there multiple times to be treated like that....I haven't gone back since this took place in November, I'm reluctant on going back there just cause i dont want to do any businesswith that guy there....I've been getting all my games now from ebay or Vintage Stock.

Experiencia fantástica: Great prices on all the games. Very helpful staff.

Experiencia negativa: WORST EXPERIENCE IN MY LIFE ! I bought a game didn't work on my Xbox just 15 minutes after I tried to returned the game they didn't accept back. the game cost me $50 they was giving me 6 dollars back. BE AWERE OF THIS STORE

Experiencia fantástica: Great people always say goodmorning or afternoon

Experiencia fantástica: Tried to call and see if they have Astrobot plushies, Mason is super friendly and helpful.

Experiencia fantástica: You can find everything about video games

Experiencia fantástica: Mason is incredible! He was so patient with my son and did everything he could to make sure my boy got the most he could on his trade in. Awesome customer service! I couldn't be more impressed

Experiencia negativa: This is for an online purchase for my son’s birthday. The customer service is terrible! I purchased an Xbox one S with 500gb storage only to find out it had 365gb. I have spent over 4 hours on the phone trying to get a solution. I was given the run around from the two reps and two supervisors I spoke with. They stated the rest of the gbs are from the standard operating system, lol. I have had many Xbox’s with 500gb been able to download games with storage left. I have only been able to put 2 games on the Xbox. Then they admitted they sold me an Xbox with a hard ware issue and it does not fall on them and I have to take it up with Microsoft because they are the ones who sell them to GameStop. I was shocked to say the least the false advertisement is real! Beware that when you think you are paying for a 500gb, 1tb, 2tb if very well could not be that amount of storage you are paying for! Then they tell you it’s not their fault and there’s nothing they can do even though their website says you’re purchasing a 500gb Xbox! BEWARE!

Experiencia negativa: Yeah, the Flake on the recording when calling, makes ya want to hang up & go to another place.

Experiencia negativa: I bought a steamdeck case and I was so excited, till it fell apart like a week in

Experiencia fantástica: Great staff and products!

Experiencia negativa: Sales Lady was Terrible! Flung dust all over us as we walked past then refused to sell us a game without id! I haven't had to show id for alcohol for 10 years! And Refused to sell the game even though my Gray hairs were older than she was! Don't waste ur time. Go to a Game stop with legit customer service!

Experiencia fantástica: Just bought a PS5 from this establishment; amazing staff, patience, and knowledge on gaming culture! I want to highlight Logan, an employee, who brought me back to the best era of gaming with our banter over modern technology. Thanks guys!

Experiencia negativa: Terrible customer service. Cashier constantly talking and not handing change and receipts over when due. I had 2 other people waiting in front of me for 5 minutes with products. Walked out.

Experiencia negativa: This gamestop is trash they dont answer the phone I've called 9 times and they messed up my warranty

Experiencia fantástica: Awesome customer service. Very helpful and knowledgeable. All around great experience

Experiencia fantástica: They took very good care of my son. He learned how to buy and sell, as well as what a warranty means. Thank you for all the help!

Experiencia fantástica: Extremely helpful staff! Impressive to say the least! Helpful and knowledgeable about the industry and the stock within the business. The store was well stocked with new and used items! The store was clean and full of displays. Enjoyed the store layout, and the sections were of separate companies. The merchandise was clean upon the shelves! Excellent visit and numerous shoppers filled the store quickly. Impressive!

Experiencia negativa: Do not buy from this store they will sell you a bad game system and turn around scam the number on the box and not the system then will not let you return it luckily I went to another location and they replaced it for me after I told them what happened I will never go back to that store in my life management poor and already reported them

Experiencia negativa: The guy working there either didn't know anything or didn't care because he seemed more interested in his phone than helping a customer. Waste of time and fuel. Will not go back.

Experiencia fantástica: I went in for a joy con to play tears of the kingdom better. Had a blast talking to the workers about games

Experiencia positiva: Helpful & knowledgeable!

Experiencia fantástica: My brother and I came in near closing and not only did Trevor deal with the incredibly unpleasant customer ahead of us like a champ, but he was super patient and kind with our transaction as well. Thanks for being so helpful!

Experiencia fantástica: Conner was so professional and awesome! Great customer service and very knowledgeable

Experiencia negativa: Been calling 4 days straight no answer. I'm just trying to get a job....

Experiencia fantástica: The lady at gamestop was very helpful and able to find the item my son wanted.

Experiencia fantástica: So my name is Kalah. We came in today, Feb 19th, 2023 around 10 am. We were coming through to sell my PS4 and phone to them because we needed money in order to make it home. Rebeccah M. Is a freaking ANGEL. She helped us tremendously. She sold us a visa vanilla card and it wouldn't work, not until 3 to 5 business days, and she started crying and told us that she couldn't let that happen to us knowing our situation so she gave us $60 out of the kindness of her heart out of her own money... it warmed our hearts so much. This woman deserves a raise, and some sweet hugs. She is beyond an AMAZING employee, she went above and BEYOND Call of Duty. We will never forget her. Thank you Rebeccah, may God bless you 10 times fold for helping us in the name of Jesus.

Experiencia negativa: No one's here

Experiencia fantástica: This is our number one choice for our physical gaming needs(physical copies vs digital). Friendly staff who even recall regular customers names.

Experiencia fantástica: Employee was very helpful with helping me pick out a video game for my grandson for one of his Christmas gifts. He loved it!

Experiencia negativa: This is simply to do with a rating of customer service/common curtesy. I visited this store a few days ago. And while waiting over a hour (not the problem) for them to update my console and test it for them to buy. I set my duffle bag on the ground by their front desk. I then came back today the first day they were open since it was after Christmas and Tali stated that it may have got thrown out. This wouldn’t be near as frustrating if the bag didn’t have my name embroidered on it and they didn’t take my drivers license and enter in all my info to trade in my system. The problem is that I guess they cannot put the two together and maybe give me a call since they had my license info and phone number or atleast hold it for two days to see if someone asked about it. Pretty much just shows a lack of concern or care for any bit of customer service. Very dissatisfied will never come back and would not recommend any to come here unless roanridge doesn’t have what you want.

Experiencia fantástica: The staff is very knowledgeable and helpful! They are passionate about gaming and their products and really care about helping people.

Experiencia positiva: Bad service. But its game stop.

Experiencia negativa: Terrible store. I purchased a game about a week ago as a gift, as well as a controller. The store employee gave me a “new” game that was already opened. I never had the chance to give the gift, because of my work schedule and had to end up returning it. Due to their policy, they can only give return credit on games that are opened (how convenient). I would understand if I personally opened the game, but I have no game system, nor the time to play. Therefore, I was offered a return amount of $14 on a $40 game. There goes $40 down the drain, and a game I can’t play. If I could give negative stars I would

Experiencia fantástica: Always have what I need.

Experiencia fantástica: Taly saved my day!! Had a switch Oled that randomly stopped working. Thanks to the warranty I purchased in store last December, they replaced it with a brand new switch for free!! Great customer service and super knowledgeable!!

Experiencia fantástica: Great customer service. Friendly staff, great game selection and Pokemon cards . Thank you for assisting me today.

Experiencia positiva: They had what I wanted.

Experiencia negativa: this is the first game stop I’ve been to that I’ve had a bad experience. me and my husband went last night. There was one guy working who took about forty minutes to buy two controllers. we were completely ignored til he was done buying those items. when we asked him a question about ray tracing in a game he did not seem interested and responded “that’s a google question” and rolled his eyes. we asked him another question which again he said to just google it. He was not knowledgeable and had terrible customer service.

Experiencia negativa: I have to say that I used to really love this store back when Ashley and Connor worked there. Not the new Connor (the new manager.) I was on first name basis with everyone and they knew me when I came in. Were always so nice and helpful. Engaged each person who came in in conversation. Were so attentive. Now, there’s only ever one person working behind the counter. There’s rarely any good games on the shelves. Their inventory doesn’t match the website so I’ve called ahead the last few times I’ve gone only to find out they didn’t have it in stock. (Might just be the website) The new hires don’t really seem to stay long nor do they seem to know much about the product they sell. They have the basic knowledge of games and consoles but I’ve tried to engage in conversation with the employees about specs on the PS5 or new games coming out. They don’t seem too interested in discussing things like that much. It’s gotten to the point that I just do all my preorders online and have it shipped to my house. When they do an early game release, it’s so unorganized. They’ll give you a number but wait until the last moment to have everyone line up in order. Depending on the game being released the store can be really packed or empty. On a night a big game is being released. It’s usually full. So when the line isn’t started by number until the last minute. There’s a lot of crowding and bumping into each other. This GameStop just isn’t what it used to be. I miss the old employees. I would also like to add that it’s rare I get ahold of someone nowadays on the phone at this location. I hope they can improve.

Experiencia fantástica: I am glad they are still there.

Experiencia positiva: It seems like it's mostly a novelty store these day's and gone are the times you can get last gen game's BUT occasionally you can find a gem for a decent deal

Experiencia fantástica: I have been coming to the Englewood location for years, always had excellent service and employees have always gone above and beyond, always willing to help and me being a regular most of the employees call know me by name and are super professional and friendly will continue to shop there

Experiencia positiva: Typical shopping experience nothing out of the ordinary or surprising.

Experiencia negativa: Went in today to get some packs of cards. Had 20 sleeved packs I wanted to buy, as most gamestops being a pro member allows you to buy more then only 5. I’m a collector not a scalper and buying 20 still left the shelves full. I had to put back all of the packs I wanted to buy and just take 5 from the front and have my brother do the same. Ended up with 9 white packs from brilliant stars due to the incompetence of the employee there not letting me buy more. Can almost bet the 10 packs I had to leave would’ve made up for these whites. Do not recommend this store. Very rude customer service.

Experiencia fantástica: Friendly and very good prices

Experiencia fantástica: Good place to get gadgets and stuff.

Experiencia fantástica: They pay a fair price for your used consoles.

Experiencia negativa: Staff here can kick rocks.... Super rude and no ody but the manager has no clue as to what's going on. They should close one Sunday and properly train the staff!

Experiencia positiva: Staff was friendly and helpful

Experiencia positiva: Good stuff for gamers.

Experiencia fantástica: The staff welcome you in was very friendly and helpful!

Experiencia fantástica: Dylan is the man ... super helpful in helping me get what I neeeded

Experiencia fantástica: Great customer service. Good stock of Nintendo Switch games.

Experiencia negativa: After years of going to this store I had to change my review from 5 stars to one. If none was was an option that would be my choice. Over the years I have spent thousands of dollars in this store. I was treated so rudely yesterday that I will never set foot in there again and be contacting their regional manager tomorrow. Their manager was absolutely insulting and unprofessional on a level I have never encountered at any other buisness in my lifetime which has luckily been a long one.

Experiencia negativa: Staff is super rude and condensing and the new manager is complete trash. What they say on the phone when they answer is not what happens when you come to the store. They don't care about regulars, seeing as they don't care to remember any of them. Used to come in because of friendly staff but that's not a thing anymore. I'd rather just go to amazon or literally anywhere else where I can get the stuff I need a lot cheaper, since the customer service is no longer a thing at this store.

Experiencia fantástica: The employees were super helpful and very friendly. Great experience

Experiencia fantástica: Great service today. Will be doing more shopping in the near future.

Experiencia fantástica: Very good customer service

Experiencia fantástica: Staff was very helpful and got my grandson game all set up

Experiencia fantástica: Every time I go here the staff is amazing. Wouldnt go to anywhere else

Experiencia negativa: Sold me a game as new but had already been taken out of the wrapper because it was his “last copy”. Game should be sold as used because now I can’t return it as new. I feel like I was cheated. What a joke. The employee is a weirdo too.

Experiencia fantástica: Good deals

Experiencia negativa: This location is not helpful and has a rude staff that likes to talk poorly about the customers who do not dedicate there lives to video games. They will let the phone ring all day so if all possible just go to another location

Experiencia fantástica: Excellent experience all around and very helpful staff.

Experiencia negativa: Staff was very rude and unhelpful.

Experiencia positiva: The employees here are always courteous, helpful, and know their subject matter. Unfortunately, Gamestop stores are somewhat sparse nowadays in terms of product aside from physical media games.

Experiencia negativa: Sold me a broken controller went back next day and they traded it out for another broken controller lol. I'll never go back.

Experiencia fantástica: Great deal's

Experiencia fantástica: Great experience today!

Experiencia positiva: Couldn't help me sell items in there store

Experiencia fantástica: Great place to find games good selection

Experiencia fantástica: Great place for a gamer

Experiencia negativa: Terrible employee. Went to Englewood location for game was out. Told me had 3 at board walk location. Drove up there. Guy there tells me he is filling in from liberty store. Don't know where any of the games are. Tells me to go to liberty they have it. As I'm talking to him and he is having a melt down about how store was so out of place. Looked fine. Another customer walked in asking for a power cord. Dude didn't even hesitate to explain to tell him no, but liberty has it. This store has nothing.. hahaha

Experiencia negativa: Went to this location since 2003 and never have I ever been lied to and felt taken advantage of I'll never go to this location ever again tried to reach the GM to tell them with copy of receipt to show there dishonesty. Never ..

Experiencia fantástica: Great staff, cute gamer girl employees.

Experiencia negativa: The manager Taylor lied to my face when I went to pay off my PS5 preorder and told me that I will be required to spend another $40 when I come to pick up in order to receive my PS5. She said this was for all retail locations and I have been following all the news with this system since it was introduced. I called Gamestop on Boardwalk and spoke to the manager there who confirmed that she was doing exactly what I thought she was and trying to upsell me, but instead of doing things the right way she's attempting to hold my console hostage. The district manager is now involved.

Experiencia negativa: Ive been calling this store for 15 minutes and cant get anyone to answer a call. If you expect to talk to anyone here just attatch a letter and slingshot it through the window. You may get the cops called but someone will reply at the least.

Experiencia fantástica: Englewood is Great Great place 11 plus years . A must have in north land ....

Experiencia negativa: I was here on 9/28 spend almost 15min before the employee could help she was preoccupied trash talking one of her co-workers on the phone.

Experiencia fantástica: My family never has an issue in this store. The employees are always nice and helpful if you need their help.

Experiencia negativa: I stand in line at GameStop for owls Danny had one cashier walking and if it takes over an hour to help one person come on now Altamonte shopping for video games and game system online

Experiencia fantástica: This is my favorite GameStop location.vtheyvare friendly and very helpful!

Experiencia negativa: Doesn't accept cash??

Experiencia fantástica: Update: Jonathan here at Gamestop is Awesome! Very friendly, super helpful. I enjoyed coming in. In the past the other employees, as previously stated, were SUPER condescending and plain rude. Not Jonathan he's Awesome. Also Jonathan was completely unaware I left a negative comment. Just a great guy!