GameStop

Negative experience: Place closed, rip my Uber money

Fantastic experience: Because they got Spider-Man and Spider-Man 2 PS5 Spider-Man And because they got those stands for play Forza that's good that's the storage 10 out of 10 these stories

Fantastic experience: Still great to get great games in my opinion

Positive experience: I've always liked this gamestop, the staff is always so friendly, helpful and full of energy. Not the biggest shop but has alot of great selections.

Negative experience: NEVER ANSWERS THE PHONE!!! AND WHEN INFORMED ABOUT THE ISSUE IN PERSON IT GETS SHRUGGED AND LAUGHED OFF.

Negative experience: Here at 6:32 pm on Thursday and store is closed

Positive experience: Wenos precios

Positive experience: It's a smaller store. Not a ton of variety. I was annoyed with the poor customer service. I was trying to pay and the only other customer in the store waa buying some service at the register and had been for awhile before I got in line. I stood there for another 10 minutes while they talked and were obvious. Giving me time to take pics of the store while I waited. I don't suggest coming to this location if its the only store your shopping at just because there isn't any free parking. . . .

Negative experience: WHY DOES THIS COMPANY EVEN STILL EXIST? I've been coming to this store since i was a kid. I could go for something newer now. No one buys disc games other than old people. And everything they sell u can find it cheaper elsewhere. Best buy and Target has better game deals! Game Informer magazine sucks now and the pro membership which also sucks went up to $25. Its time for a new store. Close these gamestop stores down so there's no excuse for gamestop to use loopholes on their coupons such as online and store only coupons. Oh and also i asked for a refund and they took away my pro rewards membership but never gave me back the money and its been 3 months of false promises

Negative experience: The store is good but they never pick up the phone which is really really annoying. I don't want to have to go to the store for simple requests that can be taken care of verbally.

Fantastic experience: I have only had good experiences at this GameStop. I was having difficulty with my Tears of the Kingdom preorder, but store leader Dan was able to patiently resolve my issue, even though it took several minutes to work it out. Very happy!

Positive experience: Standard Game Stop. Upselling was a little aggressive on add-ons, but thats where the money is for them. They had the joy cons i wanted, so it was up to par for me. Smallish, but still a good standard selection of products and kitsch. Conveniently close to the entrance and on the ground floor, so it was easy to get in and out without too much malling.

Fantastic experience: Wonderful and good

Negative experience: No one ever picks up the phone horrible! Been calling for days now

Fantastic experience: Nice

Fantastic experience: I’d rather pay for parking and drive the distance for the customer service. Brookline GameStop is extremely rude. The lack in customer service and I’ve had to report them on several occasions with no follow up. A lot of the GameStop locations are being closed so it’s unfortunate but again, I’d rather pay for parking and drive further than deal with Thomas in Brookline :)

Fantastic experience: Hazel is excellent great asset to the company.

Fantastic experience: Overall, just an awesome videogame store

Fantastic experience: Good variety!

Negative experience: I had a bad experience picking up fire emblem engage pre order bonus when I came to store because it was out of stock. Spent almost an hour on customer service telling me I was out of luck and that supplies were limited even though it was promised you would get the pre order bonus when you ordered. It's not this gamestops fault they didn't receive enough in stock but it's gamestop fault for blatantly lying about the pre-order bonus. I will be returning the game and be buying it somewhere else

Fantastic experience: Just had a great experience with Colton and the rest of the staff. Really nice, very helpful. I would definitely return just based on the customer service.

Positive experience: It's a generic GameStop without anything noteworthy beyond that

Fantastic experience: It's a GameStop it's been around since Blockbuster shut down they always got high prices on everything but one of the lowball you want everything you sell to them because capitalism

Fantastic experience: A great shopping experience for all gamers

Negative experience: This is a good game stop, but I feel like the cashier sort of scammed me. After I made a reasonably large purchase of some games (~$150) the cashier told me to sign up for GameStop Rewards. He said it’s $15/yr. I said I rarely shop at GameStop. He said, with the purchase I just made, I’ll already have $13 in my account so it’s basically paid back, plus a $5 coupon each month. Impressed by how quickly you can accumulate rewards ($13 for a $150 purchase seems good) I decided to sign up, even though I don’t shop here often. Come to find out later, I only got $3 for my $150 purchase. He said $13 because you get a base $10 reward for first signing up. I don’t shop at GameStop frequently enough (only once or twice a year) to ever cover the permanent $15/yr subscription each year. And guess what? It’s super hard to unsubscribe. You have to either wait on hold for the phone for hours with GameStop corporate, or emails back and forth. I elected to email back and forth after seeing how long the wait on the phone would be, and it took 3 weeks going back-and-forth for someone to finally unsubscribe me. They pull you in at the counter with lies about how good the rewards program is, and then make it so hard to unsubscribe because they’re hoping you’ll just give up and let them charge you $15/yr forever. Seems scummy, and it all started (for me) at this GameStop. I wish the cashier had been a little more realistic to me about how this program works before convincing me to sign on.

Fantastic experience: Nice place for everyone especially gamers

Negative experience: Called to get a trade in price quote website not working worker wicked rude ya we don’t take it umm the new iPhone u don’t take yup ok buddy called a different location what do u know helped me right out if u don’t like your job buddy get a new one instead of causing your location lost income clown

Fantastic experience: The Employee was Very helpful and Friendly!

Negative experience: I bought an insured control, the seller told me that the insurance covered any damage. I came back to have them change it and the seller didn't change it because he wasn't insured.

Fantastic experience: Nice

Positive experience: I've definitely been to worse GameStops! Not as big as the Downtown Crossing location and a smaller selection, but perfectly fine. They got video games. They will try very hard to sell you on preorders you don't want. That's all you can possibly expect from a GameStop.

Fantastic experience: Very good people working there,when you enter to the store.they greeting you.and they helping you from A to Z,thank you again

Fantastic experience: A surprisingly well stocked Gamestop location for one so small.

Negative experience: Staff not helpful.

Fantastic experience: My son favorite store.

Fantastic experience: Friendly staff & clean shop.

Fantastic experience: Can't stop won't stop

Fantastic experience: Small store but great service and everyone is so nice. They have everything from games to Pop dolls. Do suggest going here

Fantastic experience: Very informative

Fantastic experience: The gentleman was extremely helpful. And very patient as I had a ton of questions.

Negative experience: I walked in the store to buy a funko pop and then I went up into cashier asked him how much was this and he says "do you not see me on the phone" and gave me a death stare

Positive experience: Small gamestop in the mall, but with a decently large selection, including used games

Negative experience: Horrible experience. I bought a pre-owned PS4 controller from them, and it's handle was damaged.

Fantastic experience: For game stuff the best

Fantastic experience: Super megusta comprar alla calidad

Negative experience: I ordered an ps4 platinum headset. Never got the headset inside the box. Only got 2 wires and when I tried calling GameStop, they don’t pickup. I’m really disappointed and I’m going to go to the store tomorrow and ask for my money back or get the all the stuff that is supposed to be in my box.

Fantastic experience: Good place for gamers.

Negative experience: Bad shopping experience

Negative experience: Employees were very rude and unhelpful, insulting me when I was trying to trade in my Xbox one. Scammed me out of $20 by pretending my controller was broken when I used it recently. Would not have sold my Xbox to them if it had any value.

Fantastic experience: The Assistant store manager Darell is very nice and good at his job. This is by far the best GameStop in the city.

Fantastic experience: Nice place, good staff with great knowledge about gaming and helped me pickup game.

Fantastic experience: The Geek Squad was very helpful and Resourceful after the repairs On my Computer laptop!!! I've been with them for 10 year's and in all that time,they've always been Helpful to me!!! On tha real!!!

Negative experience: Scammers.

Fantastic experience: GameStop has access to actually amazing selections of games place on hold and buy it's not the fault of the why they charge so much for exchanging of games cuz most games in exchange for people Hoops do serious damage to the Blu-ray disc itself and they have to fix it before someone can buy it again and that's expensive they were an amazing Store with three selections video games and ideas and stuff to buy and play some hold

Fantastic experience: Awesome people and awesome games

Negative experience: Walked in and first thing i heard was one of the staff members aggressively selling games to a kid along the lines of " Do you have x game, WHAT its only y amount you gotta get it" and fir an adult to do that to child was really trashy, I will never spend money here.

Fantastic experience: Darriel and Scotty are absolute legends. Helped out with purchase of a preowned console, were super clear about warranty and suggestions. FYI it’s a smaller store.

Fantastic experience: una de las mejores tiendas de games

Fantastic experience: Great prices for all of the best items games system

Negative experience: It used to be better I don't like buying nothing here where are the price for the use stuff I well just buy it new at Walmart and cheaper

Fantastic experience: Gran variedad de productos relacionados con los videojuegos. La asesoría fue agradable.

Negative experience: Manager was pretty rude and unhelpful. Some of the other employees were pretty good but the manager kept coming and interrupting them.

Fantastic experience: Great place to pick-up games for the kids...

Fantastic experience: They got newer games and some older ones too for newer consoles mostly

Fantastic experience: Good games at quality price.

Fantastic experience: Associates we're quick with helping & getting what was wanted, and with answering questions. We were in and out in just a few minutes, even though the store was busy. Good pricing on the system purchased, had the game in stock we were looking for too. I'm exceptional job!

Fantastic experience: Nice stuff, they know what they are doing

Positive experience: Very helpful staff

Fantastic experience: Love it

Positive experience: pre-ordered a game there 3 months in advance, and got it on schedule. Nice compact shop. Not a big one, but good enough for me

Positive experience: Was busy holiday season. Good staff.

Positive experience: Space was well maintained, staff was very helpful and knowledgeable

Positive experience: Fantastic customer service

Fantastic experience: Nice and small game stop. Always wished these were a little bigger so they could have more out.

Fantastic experience: Love this place

Negative experience: The manager is not really professional and he got a very bad attitude, they try to screw the customer specially when u trade a system. AVOID AT ALL COSTS. He Should be fired !!!!

Negative experience: I couldn't purchase a travel case for a Nintendo switch. All the accessories we're locked up, and the "store leader" wasn't really helpful.

Positive experience: Good service just a small store, not a full size GameStop. Can get crowded. That's not the store's fault, just saying

Fantastic experience: Great staff,very knowledgeable and helpful!

Positive experience: Videogame shop. Small but you can find all the necesary.

Positive experience: Regular GameStop Store, not that big selection of games

Fantastic experience: Guy are always helpful at this location and very knowledgeable about everything they sell.

Negative experience: Not probably, absolutely worst store ever

Negative experience: Bad customer service.

Negative experience: This store reminded me exactly why I just order my games online... waited just under 15 minutes for the only cashier in the store to serve one client while getting bumped into inline by a kid behind me only to find the game I was looking to pre order would have to be picked up at the store or have extra fees related to one day shipping added to it... needless to say I'm purchasing the game from Amazon that provides delivery on the day the game is released

Positive experience: Very good service

Negative experience: I should have known better than to trust a gamestop. Spouting lies as usual. Telling me if I come in store to purchase a Nintendo Switch bundle by that night, I would have it by Friday with next day shipping. I made my order Wednesday.... Anyhow, I'm following the tracking number provided by Gamestop which says I should have everything by Monday. So I'm annoyed, but whatever.. I just want the Switch. I come home early from work to catch my delivery in time so nothing happens to it, and just a book from Zelda is on my doorstep. I check my email, I now have a new email with a new tracking number from gamestop saying that my Nintendo Switch is above to ship now!!! Wait what? Next day shipping? Its been nearly an entire week and still HASN'T SHIPPED YET. I call this number I found Dedicated Customer Care: (877) 676-GAME.... I call them looking for a refund only on the shipping that I was lied to about. They come back and say they can offer me a gift card! lol AYYYY... Like i haven't already spent enough money with you!? Just give me what I am owed and be done with it!!!! I could have skipped all of this garbage time spent, and ordered the bundle I WANTED off some other internet source. If this was Game of Thrones, Game Stops saying would be, "we promise, but we lie, we are game stop"... RIP Gamestop. You are NOT for the gamer. SHAME!!!!

Negative experience: As others have stated, they are understaffed. There is currently one employee, and they are having a casual conversation instead of checking out customers. I would recommend going to an actual GameStop, or somewhere else.

Negative experience: There is only 2 employees here right now and the person in front of me been waiting for 20 minutes to finish at register

Fantastic experience: Nice and helpful employees Many games A bit small, can get crowded

Positive experience: Quick service but a bit cramped inside. Used games section was small and split into two different alphabetical sections for some reason.