GameStop

Negative experience: Place is hot garbage, phone doesnt work so you couldnt call in for a question if they got something in store. No greetings, dude working just chillin, sitting on the floor on a personal call. Nothing in stock. Who knows, maybe its a 1 off type of scenario, but wouldnt go back to find out if so

Negative experience: Guy that works here is weird. I put my pin in wrong a few times and he then began asking personal questions like "is that your card" and tried intimidating me by telling me he's a cop, as if it's relevant to the situation at hand. Your job is not to play detective; process my order and shut up.

Fantastic experience: Very helpful

Fantastic experience: Very friendly

Fantastic experience: Me and my bf came in looking at the headsets and john helped assist us. Glad to say this is my new favorite location.

Fantastic experience: I had a great experience with an insurance replacement on my Nintendo Switch. Even though I was outside the coverage period they helped me. I love this store

Fantastic experience: Had a great experience at GameStop thanks to Jared! He was super friendly, knowledgeable, and went out of his way to help me find exactly what I needed. You can tell he really cares about customers.

Negative experience: I went to the store to do a pre-order for the Nintendo switch 2 and they supposedly gave out too many stickers for the systems. I have never been or wanted anything brand new especially video games or anything. There was even a gentleman who gave me his ticket and they decided to choose me to cancel my pre-order. I've never wanted anything brand new and I usually wait years before getting anything. I just started playing the Nintendo Switch lite and it's been out for years. I'm never even able to do midnight releases because I don't have the resources to get to the store and wait for hours and hours. I know I'll never have the resources or be excited about a new thing like this again because of my Autism and enjoy having a set routine. I feel like they targeted me because someone gave me their ticket because they heard my story about never being excited for new things like this.

Negative experience: I'm very upset with Game Stop. I had talked to the owner John over the telephone about my situation. I had purchased a VR set and still had the receipt. I never specified the time I bought it and he never asked if it was in the package still. All he told me was able to return it with my receipt and I would be taken care of. I went today before they closed and the young man at the counter had John on the phone. He told the young ma he couldn't take it back because it was past the return time and it was opened. I was angry because he could of told me all that before I drove their. I had to drive far and waste gas. I can't afford 300 dollars going down the toilet. I now have to sell it on Ebay. I also told him why I didn't come sooner. Most times I called including today no one ever awnsered the phone at the store. As a customer that's very frustrating. I assume no one is their and I'm not going to drive all the way their for nothing. The reason why I went their earlier is someone finally awnsered the phone and than I was not taken care of. I now understand why a friend of mine stopped working their. It's not a way to run a buisness. That is terrible customer service,especially coming from the owner. He also had to mention he was a fellow policeman which had nothing to do with what was going on unless it was meant as a threat. I will never go back their. I also warn other people of this location in Ann arbor. I know reviews work and many listen. It goes along way. You treat customers bad they tell other people. When you promise something the owner should keep their word.

Fantastic experience: Amazing staff,great store, closet one to me 45 min drive smh

Positive experience: No pokemon cards :(

Fantastic experience: The employees were very helpful and friendly. It was very clean and well organized, which made it easy to find what I was there for.

Fantastic experience: Great store. Kind to my kids when we visited. Great selection of games, stuffies, and cards.

Positive experience: It's a game stop here in Ann Arbor...

Positive experience: Look. The employees were really a positive experience, but the decent of this chain into a seller of knick knacks and funco pops, along with the closure of nearly every GameStop near me, makes me think the perception of overvalue back during MoaSS wasn't inaccurate.

Negative experience: Avoid this game stop. This Ann Arbor Game stop does not accept this card . Gift card with game stop listed. Associate names Anthony said his manager Scott told him not to accept them . The back of the card say run like a credit card. Called the card company and was told, absolutely they are supposed to take them and run like a credit card.

Fantastic experience: Great customer and tried their best to fix the problem, even gave us a customer support line because they couldn't find out the problem 30/10 service on top of a great store

Fantastic experience: Dalton at the front desk was incredibly helpful! There was an item I was looking for that wasn’t technically available, but he spent extra time and spoke with management to get me what I was asking for. 10/10 service, that man deserves a raise frfr

Negative experience: Picked up a used switch here and they slapped on a recurring 'membership fee' without asking me about it. That's Fraud, my dudes. After a lot of back and forth and them refusing to refund the fraudulent charges they've now conceded to canceling the automatic renewal of those fraudulent charges, while still refusing to refund their fraud. Do not buy from gamestop.

Fantastic experience: Very helpful and friendly

Positive experience: The employees basically stare you down and the selection is less about games and more about game merchandise

Positive experience: The employees are always very helpful! They also recommend good games, but a lot of the games are expensive.

Fantastic experience: I drive 20 minutes for this location. They are always stocked with what I need and the employees always go above and beyond

Fantastic experience: Very busy. They seem to be well stocked. They had quite a few items on sale. I was looking for something specific which was sold out

Negative experience: GameStop keeps send me second hand games as new in the pass years. Won’t buy anymore from it. This store reject to admit games are second hand, lying with no hesitation.

Positive experience: Good store, nice customer service.

Negative experience: The way they do business is dishonest. When I bought the Switch here, the staff told me that I had to be a member to make the purchase and the membership fee is around $15 one time. So I paid the money. However, after contacting the customer service, I was told that this is not their policy. What's worse, after a year, I got charged for renewal. So I visited the store to ask but they just gave me the most generic number for customer service. When I called, first time, nobody picked up after 30 min of waiting. The next time, despite the long wait, I was told that because it's more than 48 hours so they can't do anything.

Fantastic experience: Nice staff. Clean store, and well stocked.

Negative experience: WORST GAMESTOP EVER!! Do yourself a favor and don’t stop here. If you can order your stuff online so you don’t have to deal with this unprofessional store and its incompetent employee’s.

Negative experience: Stop in on a Saturday to pick up an oculus and this guy that worked there named Nick was absolutely the rudest person ever

Fantastic experience: They have a great selection at this store. Not to mention the employees were awesome. Thank you Ashley for being so friendly!

Fantastic experience: Had an Xbox Series X in Stock for me. AWESOME! Finally....

Fantastic experience: I drolive outta my way to go to this location. It seems the employees here care more. And are extremely helpful. Keep up the great work

Positive experience: GameStop has that Funko pop

Positive experience: This store is awesome and helpful but can you tell me why it says open and yet you're not open today or yesterday? The snow isn't even that bad...........

Fantastic experience: Best there is. Customer service cannot be beat. I cannot think of enough good things to say about this company

Fantastic experience: It's been...awhile since I walked into a Gamestop. I walked in and both people behind the counter gave me a friendly greeting. I told them that's it's been a while and I had questions about the Switch and Xbox One X. Micheal answered all (and I mean ALL) of my questions and we had a few laughs doing do. I think I was there for about 20 minutes just asking questions and they put me at ease with their friendly manner and their incredible knowledge. I had no intentions of buying anything on this visit and they didn't try to push anything on me, they just walked me through how much things would cost when I was ready to buy. Thank you so much!

Fantastic experience: Friendly staff, great prices, and interesting merch.

Positive experience: A typical GameStop, but didn't have what I was looking for.

Negative experience: I have been shopping in gamestop for over 20 years and this is by far the worst gamestop I have ever been to. I have had multiple terrible experiences with employees at this location. They are rude, and they give out misinformation. They dont even look at the customer when helping them. I asked to speak to a manager and was refused and told they could not tell me when the manager would be in. I was refused a product that was in stock because the employee told me it was not in stock before even checking. Never shopping here again.

Negative experience: If you're into trading in 4k worth of retail for a couple used games, look no farther. Gamestop can and will accommodate this request.

Positive experience: Went in to exchange some Skylander materials...however they don't accept game figures....which was fine. The guy that assisted me was very nice and helpful

Fantastic experience: Good prices on trade-ins for cash. Call ahead because they sometimes don't have enough on hand to purchase your console.

Fantastic experience: They didn’t want me to leave to go back to New Jersey. Told them I had to go sadly, but they are awesome people. I wish I got everyone’s names, but they know who the guy is that came in 3 times over the last 3 days to buy Christmas gifts.

Fantastic experience: Just like any other Gamestop I've been to. It has a pretty good selection of games & other things as well. The employee there was attentive & store was clean & organized. I was surprised to see one of the Monster Hunter Amiibos here! Probably because this location seems to be kinda hidden in a older Ann Arbor stip mall. So possibly one of the less frequented Gamestops lol

Fantastic experience: Great shop , Helpful staff !!!

Fantastic experience: Good staff as they are really passionate with game, nice to talk to them!

Fantastic experience: love the honesty of staff regarding the quality of games

Positive experience: A standard gamestop. Nothing special but a nice smell

Positive experience: Good for retail, do not recommend resale.

Negative experience: My husband tried for Quite some time to call the store onEisenhower in Ann Arbor and it would ring then said all service reps are busy please try again later. They can't be that busy.

Fantastic experience: Employees were very helpful and kind. I like this store.

Fantastic experience: I like GameStop generally, but this location specifically, it's a good GameStop

Fantastic experience: Thanks for the discount boys!

Fantastic experience: Very nice and professional. Exchange was quick and easy!!

Positive experience: Good prices

Positive experience: Always helpful and understanding employees that are fun to chat it up with. Just wish they had more in stock, I hate online shopping.

Negative experience: Walk in younger male helping customer at counter. Another girl walking around couldnt have been less interested in helping. So we aked her for help. she said ill go in back and look for you. 10 minutes later she still just in the back talking to another worker not once bringing up what we asked about because we could hear the whole conversation. Want to know why your going out of business gamestop because i can get better customer service online from a conluter.

Negative experience: Terrible service. They wouldn’t let me do a trade in only 5 minutes after their “trade deadline” after I already stood in line. Will never come back!!!

Negative experience: Was in line (4th to be exact) waiting for the series X and did enough research to know that they should have more than 2 series and one series X. Was told they were all out, but looked shady because there were people who knew the associates who skipped the line and went in for “pre-orders”. Little did they know, I over heard one of them say they didn’t have a pre-order, even though they went in before those of us who have been waiting hours. I will be making efforts to reach a corporate higher up to find out what there true inventory was that day for that location and have some give explanation for the misrepresentation.

Negative experience: Awful customer service- we love gamestop but we prefer to take the extra time to go to the location in Jackson as the customer service is superior compared to Ann Arbor location.

Fantastic experience: Nice customer service! I arrived close to closing time to pick up an online order just to realize I have headed to the wrong store, Benjamin at the register immediately checked the stock, suggested me to buy a copy on the spot and offered to call the store to cancel my order for me. So basically because of Benjamin I saved a trip to another store, and pretty much right after I left I got an email about my order in the other store being cancelled, thanks again Benjamin! (I hope this is your name, it's the one on my receipt)

Fantastic experience: I picked up what I wanted for my kids and it was fast and efficient! The employee knew his systems and games!!

Negative experience: They are friendly in person, but they flat out ignore their phone calls. Been trying to reach them for days since they called about a game we ordered. Now they won't answer and even told my brother before they don't care about the phone smh work on that.

Negative experience: I paid for a gaming console over 24 hours ago online, due to person to person restrictions. I was told that after I made my purchase, I just come up there, show my ID, and get my system. I purchased the item, received an email saying it was ready to be picked up, but, when I went to pick it up, they told me they dont see my purchase in their system. So, game stop took my money out of my account, was told it will take 7 days to get a refund if the product hasn't been picked up, and.....I held on the phone for 2 1/2 hours to talk to customer service....I'm Very Disappointed, and Frustrated. Thanks!

Positive experience: Nice staff, reasonable price...

Negative experience: Never have I ever had a salesman talk me out of buying products until this place

Fantastic experience: Friendly, knowledgable staff.

Fantastic experience: literally the best Gamestop experience that you could ask for, ask for Ben

Fantastic experience: Cool place, nice and helpful employees.

Fantastic experience: Games

Fantastic experience: Nice people but rip you off big time

Fantastic experience: Friendly staff

Fantastic experience: Good deals and unstick item's

Positive experience: Staff very attentive to customers and detail

Positive experience: It's OK. It's a Game Stop.

Fantastic experience: Gamestop workers are the best! They understand my weird obsession with my collection. I collect fugglers and they are more than happy to help me find more. I put a pre-order in for one that doesn't have a picture or release date.

Fantastic experience: Very nice service

Negative experience: They claim they can't take systems that aren't updated but Game Stops WebSite says nothing about updates. This store is nothing buy lazy!

Negative experience: So I was buying a game like everyone else until this one lady and her son came up to me and said "may I cut you it's my sun's birthday and he wants to buy and play his new game."I simply said "sorry mam I've been waiting in line for a while now and would really like to go home" She proceeds to push me away and take my spot.I yelled "Hey!"and the replied with this was her spot. So I told an employee and they did not care

Positive experience: VERY friendly staff, very helpful and talkative and go the extra mile!! Absolutely amazing. Good deals and good selection of games and everything else!!!!

Fantastic experience: Jackie was great and very knowledgeable! Always gives an honest recommendation on what to purchase

Positive experience: Needs to be more than just one employee working in the store. Very knowledgeable, but couldn't keep up with all the customers

Positive experience: Good selection. Slightly overpriced. Cashier was very talkative but it was in the name of good customer service so I understand. Will visit again if I'm too impatient to wait for gamefly or want a game immediately.

Negative experience: We were the only customers in the store and the guy never spoke to us once so we left

Fantastic experience: Good service and knowledge as expected

Positive experience: Very busy because one employee did not show up.

Negative experience: Poorly stocked, came in looking for a new release and I was informed they only ordered 1 copy of it for their whole store...

Fantastic experience: Excellent customer service.

Positive experience: Very nice friendly staff willing to help in any way possible but not pushy

Fantastic experience: The service at this location has significantly improved. Management and the staff seem to be on to of everything more often, they're informed, knowledgeable, and move quickly. I was thoroughly impressed with our most recent visits to GameStop on Eisenhower Pkwy, in the Cranbrook Plaza.

Positive experience: Good place for new and pre-owned games, consoles for both #playstations and #xbox. Staff is helpful and friendly.

Fantastic experience: Good selection, decent prices, great service!

Fantastic experience: I wish that there was more stars so l could rate the store hire

Fantastic experience: Great prices

Fantastic experience: I hope they never close GameStop.

Fantastic experience: Really epic!

Fantastic experience: Josh the store lead is great everytime me or my boyfriend come in he's such a help. One of the better Gamestops in the area!

Positive experience: It's a Gamespot.... For all the salty, neckbeards or fourteen year olds who didnt receive a rated M game it's a respectable spot to buy from. In my experience every Gamespot has a similar experience and this location in particular has very experienced employees who can assist any mothers or fathers unknown to the hottest realeases for their childs Xmas experience.

Fantastic experience: Help this is Seventh one I have been to in two days my dad won't stop taking me