GameStop

Negative experience: THIS PLACE IS HORRIBLE...CAN NEVER REEDEEM...MY POINTS.. DO NOT GET A PRO MEMBERSHIP

Fantastic experience: The peopke are very friendly here and informative.

Negative experience: This place is great....when it's open. Several times in the middle of their business hours this placed will randomly be closed for hours at a time.

Negative experience: Called 6 times though out the day and no one answers

Fantastic experience: Great place to go we know the people on a personal level really nice that will help you with whatever you need highly recommend

Fantastic experience: Nice store. Terrible customer service. Random Wednesday afternoon. The cashier was standing there chatting up a customer or whoever it was, meanwhile the line was growing and he’s still standing there talking about his personal affairs. Maybe do your job?? That would have been awesome. Edit: Came back because I was on a time crunch. The service was 5x better than the first time. Customer service was good, the clerk explained and answered all questions, and was respectful as well. In lieu of this second visit, I gave it another try afterward and wasn’t disappointed! Upgrade from 1 star to 5. They’ve consistently shown improvement, so we go here from now on. Thumbs up

Negative experience: Never again.

Positive experience: Good, i only go in there once a year for my for my son's birthday but, always have gotten really good service.

Negative experience: I would give 0 stars if it would let me. I have been calling for 3 hrs and Noone will answer the phone. I guess they don't want my money. I will not do business there again. It used to be a great store. Best Buy it is.

Negative experience: They never answer the phone, anytime I call them to see if they have something before I go no matter the day or time. This is the only store closest to me after they closed down the silsbee store, I live about 30 minutes away.

Negative experience: I've called three different times in the last hour and no one picks up. And going by the graph on Google saying it's not busy at all. I can only assume they're being lazy and not picking up the phone. What's sad is there's only two GameStops in the area and both of them are pretty bad at customer service. They don't call you when you have a pre-order in anymore so I'm just wanting to know is my pre-order in cuz I don't want to drive 20 mi into town if I don't have to. Only to be told that my pre-order isn't in. It's no wonder that all these other online places that ship to your house or apparently the of the future. I should have gotten it shipped to my house but then it would have gotten near in another two more days and I really wanted to know if my game was in so I could play it this weekend. I mean at least had to come and courtesy to call people like they used to. I remember the store down by Kroger. Usually always called me early during the day to let me know my pre-order was in and that was a good store. This one is on par with the Port Arthur store which that store is horrible. So I decided to do my business here because the last two pre-orders I did were Port Arthur. They never came in and they wouldn't call you either. I guess GameStop will learn pretty soon. They're not the only place that has games. I guess I need to suck it up and just order from Amazon or vgp games or and just buy it straight from the GameStop app. Then I know I'll have it due to tracking. Within a couple of days. You'd think they'd have really good customer service considering how everything's going to digital nowadays, which I don't like digital and I keep buying physical trying to support these places, but what's the point when you don't pick up your phone? I'm going to attempt to call a fourth time within another hour. Because I live 20 miles. I don't want to drive all the way into town and have that happen to me again like I did at the previous store.

Negative experience: The worker was five minutes late (at 12 in the afternoon, how hard is it to wake up on time???) then proceeded to tell us that it would take him 15 minutes to get everything set up. We asked if we could look around (it was my little brother’s 16th birthday so it was special) and he said “unfortunately not”. So we went to the Beaumont Walmart and they had a much better selection of games for less. If you can’t get up on time to get to work, you shouldn’t have that job. End of story. I understand no one wants to work that job so he knows they won’t fire him, but I think they should prove him wrong.

Positive experience: They were very helpful. Good customer service skills.

Fantastic experience: Got myself a gift in the form of a new controller and I freaking love it.

Fantastic experience: Best GS employees I’ve ever met over the years. I won’t be renewing my subscription (lol) but I will keep coming back.

Fantastic experience: The cashier was awesome. The atmosphere inside the store was electric. In my humble opinion.

Fantastic experience: These people are always so patient and nice to my son

Fantastic experience: Love this store I left my wallet in there today and came back and they had my wallet love this store they are nice and friendly to me when I go in there

Negative experience: Brother went yesterday around 2p.m. Stood there for a whole hour & no one ever came out. This store is going to get robbed or eventually close down. Will start spending our money at the Dowlen location

Fantastic experience: Great and fast service

Negative experience: Came to grab a game for my nephews birthday. Came at 7:30pm on the dot and they refused to open the door even tho they say on the door they close at 8:00pm. Knocked and everything and didn’t get acknowledged at all. No wonder they are going out of business

Negative experience: Don't buy anything from them the will not help you even if you get a warranty first I got an Xbox from them that was messed up when I took it back they said they couldn't take it under warranty and said I needed to trade it in and get a new one so I did and it's been 3 months on new Xbox played it 3 times and controllers not working so I bring it back and they said that the 2 year warranty I got doesn't cover controllers that I'd have to buy a new one do yourself a favor and just buy one new off the internet at least you won't get junk also asked for store manager number they won't give it to me so guess I'm going to call the BBB

Negative experience: The manager at the East TX Freeway in Beaumont TX location, Benjamin, is super disrespectful. They should get zero stars. Filed a complaint against the employee for the way he spoke to my 9 year old and myself. Just go to the one on Dowlen. Much friendlier and better customer service!!

Fantastic experience: Ben is the man!!! He was so kind and helpful, made the shopping experience very enjoyable. His knowledge and customer service is top notch. Would definitely recommend going and seeing Ben if you have any gaming needs.

Negative experience: This game stop is very unprofessional i went in on 8/23/23 At around noon a dude with like a mullet wouldn't even let me tell him what was going kept interrupting me and then when i got rude with him he tried to change his attitude it smells very bad in that store and they don't answer the phone or open at the time it says

Fantastic experience: Super nice. Always helpful

Negative experience: Never answer the phone but send your call to voicemail which is a waste of time and money to go out your way to the store for something they could have answered and told you if they have it or not sad

Positive experience: good customer service.

Fantastic experience: Good selection

Fantastic experience: Friendly and knowledgeable staff. I love Game Stop and this location is great.

Fantastic experience: Neat store.

Fantastic experience: THIS GAMESTOP IS A VERY HELPFUL AND IF YOU NEED TO KNOW TYPE PLACE...VERY GOOD CUSTOMER SERVICE

Fantastic experience: Ben was amazing! Very knowledgeable and helpful!

Fantastic experience: Ben was amazing! Even with a long line and a rude customer he kept his cool and gave great customer service!

Fantastic experience: I would like to thank Ben for the great guest service very knowledgeable and helpful. Give this guy a raise me and some other guest left happy and pleased with his service will come back again and again if anyone have Ben’s expertise.

Negative experience: The guy behind the cashier talk too much

Fantastic experience: Great spot for collectors to go relive their childhood

Negative experience: Guess they need to pay their phone bill. None of these Beaumont stores will answer their phone. Too busy playing on cellphones

Positive experience: It's a video game store. They have all the latest game consoles with all the top accessories. If you looking for older stuff they got it to

Fantastic experience: Kids love it

Positive experience: A atendente foi muito solicita e ajudou a colocar o cartão sd no celular

Positive experience: Gamestop has alot of games but you have to have a lot of money in your pocket and it did take me to go to 2 difrent gamestops to git a controler because thay were not in stock when i did git the controller it was damage and had the side pushed in but like i said just have a good bit of money on you for this place

Fantastic experience: Friendly staff, good in-store selection!

Fantastic experience: Workers were beyond helpful and kind. Especially since I don't know a thing about any kind of gaming anything, but my son does and I watched as they talked and laughed. These people are amazing!!! Great selection at the store as well!

Fantastic experience: Very kind and informative

Positive experience: Lots of Games!

Negative experience: Not very helpful seemed to be rushed.

Positive experience: It was okay, they were a bit snippy with us. Not very informative either

Negative experience: There are better stores

Positive experience: Wonderful service

Negative experience: Cashier was very rude

Fantastic experience: Very helpful and a pleasure talking about the gaming community and sharing information about the future of gaming.

Fantastic experience: Much better deals than the silsbee location, can get used games for cheaper. Today they had 4 games for $20 out of the sale bin

Fantastic experience: Awesome deals on Funko pops

Fantastic experience: Professional & easy access for shopping.

Fantastic experience: Professional & Curtious

Negative experience: Ok nothing special

Fantastic experience: Great deals, awesome service. Highly recommend. Thank you

Fantastic experience: Best shop

Fantastic experience: Great stuff, friendly service.

Negative experience: Too high!

Fantastic experience: I love this place

Positive experience: Game stop is almost always over priced, but they got that thing you need.

Negative experience: It's a shame

Fantastic experience: Muy buena atención muy eficiente y muy buena persona

Fantastic experience: Clearance sale

Positive experience: Only one person working at a time.

Fantastic experience: Expensive

Positive experience: Very knowledgeable staff and a assortment of new and used games

Fantastic experience: My son loves it here

Fantastic experience: Staff is amazing from beginning to end

Fantastic experience: Best price no trouble with warranty on product. Plenty of stores far waranty

Fantastic experience: These lovely ladies made shopping with my 7 & 11yr old boys a breeze! I am not a gamer & know nothing about it except what my husband & 2 sons tell me Also, it was refreshing to see some women working at a GameStop for a change; literally EVERYTIME I've EVER been into a GameStop it was an all male staff.

Positive experience: Over crowded and couldn't find anything I wanted.

Positive experience: The staff wasn't too friendly and the cashier didn't let me know my rewards card was expired when I purchased a new game console.

Positive experience: The man in GameStop was very helpful but the little chic with colorful was rude and very unhelpful and unfriendly they need a new person in there not her

Fantastic experience: Go look

Fantastic experience: Great price

Fantastic experience: Great service

Fantastic experience: Good

Negative experience: So apparently my 38 year old wife doesn't look old enough to buy an R rated video game. So, I was unable to get the game. I wonder odd online streaming apps check ID. She is a school employee and wearing her teacher's ID. It's antiquated store policies like this that have driven the stock price of Game Stop from $50 in 2015 to $9 today.

Fantastic experience: Love this store gave lots of games

Fantastic experience: A helpful lady behind the counter found exactly what I was looking for in no time flat.

Positive experience: I've bought so many games that were messed up and they never answer the phone

Negative experience: Trash

Fantastic experience: Great service

Negative experience: Horrible service

Fantastic experience: Very helpful and cashiers are friendly

Fantastic experience: Video game store, pre order availability in-store credits, trade in, pre owned merchandise, news and more available.

Fantastic experience: Great prices.

Fantastic experience: Very friendly and helpful

Positive experience: Decent prices . Nice selection.

Fantastic experience: Great place to get all of your gaming items

Fantastic experience: Great place to get used games or trade games

Fantastic experience: I want to own one ...

Fantastic experience: My favorite place

Fantastic experience: Always professional

Fantastic experience: A gamer's haven

Negative experience: Went to buy, far cry 5 which was at 17.99 and when I came at counter that clerk was going to charge me 22.99 +tx. I reminded him that it's on sale Today and the p4 disk is at 17.99. He didn't listen and spoke rudely saying this is what he is getting on his machine. I left the place empty handed. I like to shop at gamestop but people like this make it unbearable.

Fantastic experience: If you're lookin for good games at good prices then this is where you need to go they are knowledgeable about everything they sell people complain about the trade in rates but electronics depreciate faster than anything