GameStop

Positive experience: I always have a great experience at this GameStop! The staff is super friendly and knowledgeable, always ready to help find exactly what I'm looking for. Plus, the selection of games and collectibles is impressive—it's hard to leave without picking up something fun!

Positive experience: The staff here are friendly and always willing to help you find what you're looking for, which is a big plus. However, the selection can be a bit hit or miss, and I've noticed prices are sometimes higher than expected. Overall, it's a decent store for gaming enthusiasts, but it could use a little more variety.

Negative experience: I bought a nintedo switch here and never used the game port now I find out it cannot read my games and the ps5 I bought is overheating bc of how dirty they sold it to me I don't recommend their return policy is shit and I now own a Nintendo switch I can't buy games for appreciate it GameStop

Positive experience: The selection of games and collectibles is solid, and the staff is usually friendly and helpful. However, I've noticed that the store can get a bit cluttered at times, which makes it hard to browse. Overall, it's a decent spot for gamers, but a little organization would go a long way.

Fantastic experience: Amazing selection of games and collectibles! The staff is super friendly and always ready to help with recommendations. I always leave with something new to enjoy!

Positive experience: The selection of games and collectibles here is impressive, and the staff is generally friendly and knowledgeable. However, I've noticed that the store can get a bit cluttered at times, making it harder to find what I'm looking for. Overall, it's a decent place to shop for gamers.

Positive experience: Always a fun experience at this store! The staff is super knowledgeable and friendly, making it easy to find exactly what I'm looking for. Plus, the selection of games and collectibles is impressive—definitely a go-to spot for any gamer!

Negative experience: Reason for a 2 star review because staff was barely any help but I’m absolutely disappointed about Gamestops shipping time.I made a pre order that was supposed to be released last month and I still haven’t gotten my pre order in yet because shipment, if shipment was on time like they always be i would’ve gave a 5 star review furthermore the store is good but staff are barely any help staff i go to the store daily to get updates and they tell me it’s still in shipment and when I ask when would they be here they give me a random day to the point i don’t even believe them one dude say come Monday i say ok came today and ask and say still in shipment i ask when they’ll be here he say probably tomorrow I doubt it’ll be here tomorrow so I’m gonna call to not waste gas i even called and them not answering the phone was a issue with me too but they still weren’t any help on the phone either but no,this isn’t the first time this happen. First time I had to almost wait a full year to get a pre order that was supposed to release in September of last year. (Sep11,2025)if I remember.I had to canceled that pre order get my money back and went to another store all the way in Springfield Massachusetts collection shop that had my item in stock for higher price lucky they accepted my trade in for it and now I may have to cancel my purchase and get my money back on this one because this is the second time that it happened. If you are a GameStop member I highly recommend to think hard before making a pre order for collectibles and figures games are nothing we get games on time and day of release, I’m never doing pre orders again unless it’s only for a video game. Once a pre order is revealed I recommend waiting for it to release b4 even thinking about making a pre order or just put a $5 down payment if that item is really worth getting. I may give it some thought now b4 I decide to pre order something again other then games. But this is definitely upsetting for me that this happened again to my pre order.

Fantastic experience: Fantastic GameStop location that has a decent selection of retro consoles and games. The systems were displayed in a glass case which was nice. Professional employee behind the counter I was immediately greeted as soon as I entered the store. Highly recommend!

Fantastic experience: Very friendly customer service. Answered all my questions and more

Negative experience: They robbed me for $531 and didnt want to give me my merchandise or money back even when i came with bank statements stating the payment went through!!!!! Always use cash in this establishment if the system is slow they will still charge u and give u nothing even after it approved.....hate scammers

Negative experience: GameStop dropped the ball not getting more codes from Nintendo for the shiny event

Negative experience: I Called them to ask if they had an item in stock, they said the item was in stock. I drove 40min to the store for them to tell me they got confused even tho I clearly clarified what I wanted . And than he tries to sell me something else.

Negative experience: “Ran out” of promo codes in a day for a promo running until October 15th… store disappoints any chance they can it’s sad

Negative experience: I called (surprised someone picked up) asked a question and was told " im not allowed to take calls " then what are you doing??? More $ to anyone but this GS

Negative experience: I'll give them two stars because their staff was friendly. The worst part about this specific store atthis location is that they DO NOT ANSWER PHONE CALLS!so if you are from out of town and do business with them,just keep in mind d that you would have to go to the location if you have an issue with your purchase. I had to drive an 1½hrs to check if my little niece left her little wallet at our previous 1 and on ly visit simply because the will not answer the telephone and no answering services either! What an inconvenience!

Negative experience: Never answer the phones! Anytime or any day during store hours I have been unsuccessful with getting someone on the phone!

Negative experience: They never answer the phone.

Negative experience: Does not test their games

Negative experience: They don’t test their items

Negative experience: Sold me a broken controller

Fantastic experience: Jose went way above of the expectations. Help us pick the best quality of products. Keep you nice work.

Negative experience: gave me 2 shitty xboxs and won’t let me exchange or refund loser store never buy from gamestop go to bestbuy my biggest mistake

Negative experience: I went to buy a joystick that had a specific price tag on it, but when I got to the register, The salesperson convinced me to purchase a warranty for $50. Then it rang a higher price. It was marked with a sticker that said was 179.99 now 159.99.You would think that, since the lower price was clearly displayed on the sticker, he would honor it. However, he did not. As someone with experience in retail management, I know that the right thing to do would have been to honor the lower price to avoid losing a customer.

Fantastic experience: Great costumer’s service

Negative experience: What’s the point of having a phone if you can’t pick it up smh

Fantastic experience: The nicest workers I ever met I will always come here

Fantastic experience: The employees are friendly Good customer service

Negative experience: I just bought a PS5 from gamestop and it Malfunction the same night I got it

Negative experience: Esta tienda tuvo su caída cuando sacaron a los gerentes anteriores (Dee) y lo remplazaron con un mujer blanca de pelo rojo el servicio es pésimo, en cuestión de figuras no tienen ninguna variedad y cada ves es menos lo que tiene para ofrecer obtuve toda mi colección en esta tienda con la gerencia anterior lo cual ahora le pregunto sobre alguna figura y la gerente actual solo dice que tiene que ser online me sorprende como todavía esté abierto

Negative experience: It looks like the store closes daily from 6-6:35pm. I also made the mistake of driving out of my way to come here and was just unlucky on the timing... the store owner needs to update their hours online

Negative experience: When you call they don't pick up I don't want to go for no reason

Negative experience: This store keeps closing at 6 when they're hours are till 9 maybe change your hours online so you dont keep wasting people time. i when 3 time to this location to confirm this only to find out theyre closing early and theyre are employees inside laughing and doing nothing but talking to each other

Negative experience: Great price, but terrible customer service.

Fantastic experience: Very nice store! Went to there the other day and unfortunately the store closed early at 6, there were still people in there and it was only 6:20 so I stood out side looking for a number to call cause I just had a order to pick up, and before I knew it the manger opened the door and said "hi we are closed but is there something you really needed" and I explained I just needed a order pick up and it took me 30 mins to get to there, she was very nice let me in let me pick up my order and we even had a conversation about work and how it is working at GameStop, could not be happier with my service! The manger and the other worker was very nice and welcoming and they really didn’t need to help me but they did. Will definitely try to stop at this GameStop anytime I can!

Negative experience: I’ve been coming here for three years and everyone expect for one red headed “manager” has given great service. But honestly this “manager” needs to be fired she is super unprofessional, disrespectful and standoffish. Not only that but she will try to refuse service whenever she can. If you see her working do yourself a favor and leave.

Negative experience: Every time I come to this store they never open on time at all it’s so inconvenient others open on time it’s pass 1030 every time I come here & still closed I rather take my business else where

Negative experience: Why have a phone number if you never answer the phone. Worst game stop location.

Fantastic experience: two young gentleman's there there was very helpful thank you so much,

Negative experience: Worst place to ever go. No customer service unfriendly employees. Don’t waste your time going there.

Fantastic experience: SHOUT out to the YOUNG lady front counter . Very professional and made ma day ❗️

Fantastic experience: I stop by this gamestop, even though it is out of my way, because their collection of adult collectibles are always great. Definitely a higher selection of Black Series and Marvel Legends than other shops locally. Tara helped me out a few times - definitely a great store Manager

Fantastic experience: Todas las veces que me a tocado ir siempre estan 2 empleados que son muy amables y serviciales tienen una gran variedad de juegos y artículos muy interesantes

Negative experience: I went here to sell an old console. They were supposed to be open at 12 but there was a sign of 1230. That was okay. I waited. Then the employee checked my console and told me that the controller didn't work but I had to show her how to sync it. The whole time she was making faces and making horrible comments about the other customers. She gave me the same attitude but I just ignored it. I will never go to this location again and customer service should be a priority in a business like this.

Fantastic experience: Staff is great they kno their stuff

Fantastic experience: The gamer cashier's were really nice and caring, they helped me find out about a games availability.

Fantastic experience: The customer service is amazing here the cashier I think her name was Tara she was so sweet I got a little bit impatient there was a lot of people in the store and the cashier was so calm I would definitely recommend coming there

Fantastic experience: Ótimo

Negative experience: When I got home and opened my products, one of the products I bought was just the box and had nothing inside.

Negative experience: Placed an online order for pickup in store. Store marked the order as ready for pickup even though they did not have the item in inventory. Drove a half hour to pickup my order. Girl behind the counter was very rude, told me it "wasn't her problem". Took a week of calling and emails to finally get my order cancelled and refunded. Thanks! That's the way to keep customers coming back. Also, the store was a wreck, merchandise scattered about, looked like a teenagers room. Take your business online, or to other stores.

Positive experience: Not bad for the location and the selection has a collection of Xbox playstation and Nintendo games.the PS5 controllers are pink as of now and the system itself won't be back in store till near the end of the month.tge staff could be better trained when it comes to Gaming in general.3 out of 5.

Fantastic experience: Great staff, nice selection of collectables, used games for certain titles hard to obtain. First come you get it. My main store for many yrs.

Fantastic experience: You can always find good stuff

Negative experience: They never pick up the phone and never let you know when the new releases are release

Fantastic experience: Very helpful employees

Negative experience: I had a wonderful lady serve me today, I don't remember her name.. But me and my husband were picking out a game for the PS4 and this gentleman by the name of Eric was staring my husband down, and standing literally behind us making us feel so uncomfortable. I bought my game and left the store. Pretty horrible experience if you ask me. Feeling pressured to buy something because someone thinks you're stealing... The crazy part there's cameras so there is really no need for the whole stare down to the death.

Negative experience: Don’t ever go in this store, waiting for the person to help us… busy in there personal talking and never visiting there again…

Negative experience: I tried getting a quote to sell a remote because I know they low ball and they wanted me to go in the store to see if the remote is good when the remote works and it’s fully mint condition they can’t quote you a difference from High to low $ they want you to waste your time and walk in for 20$ on a mint ps5 remote

Positive experience: Didn't have as much as they did a while ago .. options went down Amazon is a better way to go honestly

Negative experience: Store is extremely small, although busy they cater to a small client based community.

Negative experience: They don’t answer the phone, so I will never shop there.

Fantastic experience: Military Discount!! Boo yah! Great funny salespeople, all merry and happy for Christmas!! Just a good experience, and a great price!!

Fantastic experience: Need a game or to pre-order it , this is the place

Fantastic experience: Great service

Fantastic experience: Love games

Negative experience: wanted in for over 1.5 hours in the cold. They didn't open when they said they would and did not have the quantity of product they were supposed to.

Negative experience: Awful customer service, will not go here again. We brought up a controller box, and the man at the counter did not even turn around, he just smugly said “i don’t have that, sorry” and kept going with what he was doing. Treat your customers better!

Negative experience: DO NOT trust same-day home delivery from this store. I ordered a Nintendo Switch at noon and was told it would be delivered by 8 pm, and that I would receive regular text updates to let me know the progress. By 8:30 I had still received no updates, and the status of my order on the website was “waiting for delivery pick-up at the store.” When I reached out to customer service, they told me that the order had already been picked up 2 hours before and that I just needed to be patient, and that if I needed to reach out again, to connect with DoorDash, who was handling the delivery. 2 more hours later (10:30 pm) I have still heard nothing and received nothing. When I contacted DoorDash, they told me they were not able to look up the order because it was placed through GameStop. When I contacted GameStop again, they told me it was just a “failed delivery” and there was nothing they could do besides refund the order, which would take 3 days (probably more because it’s a holiday weekend). So essentially, someone claimed my purchase, and stole it, and neither GameStop had any means of tracking it. How is this a viable business model? How is this good customer service? Awful and incredibly disappointing, will definitely be making the actual purchase of the Switch somewhere else. Please do not advertise services you cannot actually fulfill.

Fantastic experience: My grandson wad so happ That i bought him and ecpensive. Gamey

Fantastic experience: By far the most helpful and inviting store

Fantastic experience: Cool people

Fantastic experience: Buena

Fantastic experience: Customer service was exceptional. I didn't even make a purchase but it was worth it just to walk in.

Fantastic experience: Great place friendly

Positive experience: I've been coming to this Gamestop for around 15 years now and I've always have a great experience. Recently, the store NEVER answers the phone, no matter the time of day. If I have a simple question, I shouldn't have to call a gamestop that's a few towns over.

Positive experience: It was ok. They did not have in stock the kind of controller that my grandson wanted and had no idea when they would. Cashier was super helpful and apologetic for the inconvenience.

Fantastic experience: I always spend hours in this store just an overall great store good employees and good sales

Positive experience: It was good ,I bought what I needed and out the door I went. The guy at front was nice and answered all my questions.

Fantastic experience: Gteat and they are very help when you need.help.with kid games

Negative experience: This place is terrible they need new management

Fantastic experience: Game on

Fantastic experience: Always cool

Fantastic experience: GameStop is a place I've gone to for many years. The employees are knowledgeable and very helpful. They help by taking the next step by calling around to stores to see if they have what I'm looking for in stock. If I need anything gaming GameStop is my go to.

Negative experience: Absolutely nothing in here

Positive experience: The best games...

Negative experience: Games store with not enough games? Wow. And the service? Horrible, the associates give off a weird vibe. Honestly don’t waste your time going there better off going to another one; at least they’ll have more games to choose from.

Negative experience: Horrible experience here some chunky girl (describing not insulting, as I myself am obese) made me wait with zero phone calls and no other customers at the moment. I’m a very patient person but this was by far way too long of a wait time for anyone.

Fantastic experience: Favorite place on earth! lol

Fantastic experience: The best

Fantastic experience: I was at the store Sunday ,Harol it was a great great customer service And very friendly it was welcomed the store experience was great with my family thank you for make it great

Positive experience: You can never go wrong here. My boyfriend was having issues with his Xbox one and they took it for a discount on a used Xbox one that they had in the store.

Fantastic experience: Had and amazing experience with the Sales associate who I believe is a manager his name was Ty. He was helpful, kind and knowledgeable. Great employee and even greater human being so kind with other customers who spoke in Spanish. Professional.

Positive experience: I love the store and the staff, but across the board the prices can be hefty...

Negative experience: They never anything come in. They tell you so many different stories. Worst Game Stop I have ever been too. Don’t even waste your time.

Negative experience: Deceiving staff. You're better off walking to Walmart next doors with much better pricing

Fantastic experience: Even though the staff was extremely busy given the current circumstances while on the phone Chris took the time to make sure he had the games I was looking for in stock. He even set them aside to me to come pay for in a little while. Thanks Chris. Great service and good selection compared to other local gamestop's. 5 stars.

Negative experience: These people have the nerve to sell me a used console for the price of a brand new one. I didnt take a pic but controller in box said day one 2013 with rubber bands holding the wires. Gamestop needs to go out of buisness already if these are the shady ways they are pushing used systems as new. Just get your stuff at best buy or amazon.

Fantastic experience: I got every game on this game stop

Fantastic experience: Very clean

Fantastic experience: Customer service is off the charts and they are very knowledgeable about their jobs and games and systems.