GameStop

Negative experience: On May 7th, I entered the store to purchase my daughter some products she wanted for her birthday this weekend. I looked around and asked a store employee, with a beanie on his head and facial hair, the price of a pack of cards. He appeared to be disgruntled only saying its around $5 dollars, as I looked at the pack he told me that they were not cards, in which I already knew but since there was no prices on them I wanted to know. His attitude was he didn't want to be there. After picking out some items I stood at the counter ready to pay. One employee was tending another customer with a trade in Nintendo Switch. The beanie wearing employee saw me at the counter waiting and he went to put up items from the counter to throughout the store, nearly running into me. After close to approximately 10 min, maybe a little less he walks to the counter then turns around to ask if I was ready to pay. I told him yes, then I said, "You know what, I don't need your service since I have been standing here for a long while." I exited the store and he stated, "Have a nice day." I am disappointed in Gamestop in hiring employees without respect to their customers and losing another long time customer. I will no longer do any business with Gamestop and recommend everyone to do the same. They have rude customers (and not the first time I had to deal with this type of rude store employees). Gamestop owners I know you are reading this and I hope you read every review posted at every store. High prices, lack of professional employees, and poor customer service is gonna cause your at one time great business to collapse. You know how to contact me and if you do, I hope you are open minded to all of us that have to deal with this trashy Gamestop experience. Clean up your stores please!

Negative experience: Go in to make a trade in a full hour before closing as soon as I walk in they say they won’t be able to do it. They start the trade in anyways then tell me they can’t do it because I don’t have an original HDMI for the PS5. Horrible and some of the most lazy workers I have ever seen.

Negative experience: Employee was very rude. When we went to check out he was slamming the drawers and disks around.

Negative experience: Male long haired staff member is six a rude condescending person. Three different people I know personally, and I, have had this grey cloud of a person give attitude and be rude off the jump. GameStop do something about him. Reading reviews I know it’s a regular occurrence for him to act like this. I will go back, and I will get his name. I will update this when I do.

Fantastic experience: Best service ever, felt like catching up with an old friend while shopping

Fantastic experience: I love the employees from here, very friendly and informative about their store. Thank yall !

Negative experience: Two dudes there who were rude for no reason and condescending. Not helpful, nor cared to explain properly about how their returns and exchanges work. They also complained out loud as to why it was busy on a Saturday when they just opened.

Negative experience: The pokemon scalper store . GameStop is is pathetic for that.

Negative experience: Based on their "expert opinion" I purchased and HDMI to RCA output converter. I got it home and it did not work at all. I tried to go back for a refund but was informed that electronics were exempted from returns. They would exchange for the same item but there's no point. Further research indicates that the one sold to me will not perform the desired task.

Fantastic experience: BEST GAME STOP !!!!! RUTH AND MASON ARE THE BEST !!!!!!! Do not go to any other game stop but this one,it is the best service ive ever had,these guys know their games and if they dont they will help by helping you look it up,besides that they love what they do RUTH AND MASON ARE THE BEST GAMESTOP EXPERTS ive dealt with. Love how helpful they were ,my wife came last week and said the same thing !!!!! Will always drive the extra 30 min just to get helped by these two people!!!!!

Negative experience: Avoid this place, especially if you’re looking for customer service. Very weird vibe at this store. Employees working literally tried to talk a guy out of buying an Xbox, the customer was obviously not wanting their “expert opinion”, and was just buying something cheap until he could upgrade. Employees did not get the hint, and basically said he was downgrading and was “throwing his money away” if he didn’t buy the protection plan because it was definitely going to break on him. Even after the customer bought it and left, they couldn’t stop talking about what a bad purchase it was.

Negative experience: Thought these guys were supposed to be experts? Hyped up a game with a bunch of false information, then doubled down on it when I asked follow-up questions, knowing it was false as it was a game I had already followed closely in development for a long time. When I pulled up the information and showed him where he was so confidently false, he simply shrugged, said "We don't keep up with that information" (the information he had previously been repeating and hyping on, expanding on each incorrect sentence himself, but didn't keep up with it?), turned completely away from me, and ignored me the rest of the time I was in the store. These guys are supposed to be subject matter experts but apparently will shell out fake info to hype up a game. Disgraceful. I'd love to go back just to get his name but this is the first time in my life I've ever NOT wanted to go back into a Gamestop.

Negative experience: Ran out of event codes the day of and “will not get any more in”

Negative experience: The ginger guy working was rude and made me uncomfortable. Ended up not buying anything

Fantastic experience: Bought my husband a PS5 yesterday and had issues with it almost immediately. Brought it back today and Tanner was amazing! He took great care of us! He was very knowlagable of the issues and how he could help.

Negative experience: The ps4 controller at the front desk my son bought one and two he got didn't work one didn't trun on and the either would charge but it was like a wired controller

Negative experience: I just recently purchased a new PlayStation controller, took a bit to get the employee’s attention to retrieve the controller from the back. All goes well, when finishing the transaction I deny the warranty for the controller. Only because I don’t think I will need it and I don’t know if there will be a GameStop in the new location I’m moving too. The cashier then made a sarcastic remarks about there being game-stops all over and saying that I should be ready to budget another amount of money for a new controller when this one breaks. I was very respectful to both GameStop workers and didn’t not deserve to be treated that way. the workers name was tanner, or that’s what was on the receipt, and he had long scroungey black hair and beard.

Negative experience: Went in today to try to purchase a ps5 with a friend, When she asked about purchasing one the guy at the register didnt ask which type she wanted, he just listed off reasons why the disk version was better and went and grabbed the disk one from the back, Once she realized he didnt have the digital (also trying to save $50 here), He said he only had the digital pros in stock, A whole $100+ more than even the disk PS5, On the website it had 4 regular digital PS5's in stock, he claims the website is wrong. Not to mention the attitude he had the whole time, Sorry we pulled you from your dinner. I usually love this store, Only store that gives the gaming environment feel but his attitude was uncalled for and he should've asked about her preferences not just gone with what he wanted her to buy.

Positive experience: Reasonable priced Used games, the worker was unhelpful,

Negative experience: Dont know his name, but the guy with the scraggly black beard is just really rude. He treats people like he doesn't care about them at all and barely takes an opportunity to stop doing what he is doing to greet or help customers. Everyone seems to be an annoyance to him.

Negative experience: Taking a brand new console never been played they tried to tell me the controller was defective so they cut the price from $325 on my Xbox One X Series down to 125

Fantastic experience: I like Shopping here at Gamestop Talisha the Manager is very helpful she always helps the best way she can keeps the store nice and clean Matt is also helpful I give them alot of business and props I like the in store experience versus pathetic online you don't know what your goin to get as well the guy with the beard not so much has antisocial skills and doesn't need to be working there Thank you Talisha and Matt

Positive experience: It's a gamestop. Looks like the same nationwide chain. Go for all your pre-orders, trade-ins, and accessories.

Positive experience: Love Gamestop!! Always way friendly, an all my needs an wants get met. Great Products as well. Nice Rewards!

Negative experience: Just went into the store to return a refurbished controller and the guy with a beard (356714 Tanner) just gave an attitude the whole transaction ! When he got done with with everything he was doing for the return he asks "if I wanted another controller" and i said no thank u ...... soooo he gives off this chuckle/laugh and rolled his eyes ..... idk what kind of customer service yall teach here but I won't be returning to GameStop nor purchasing in the foreseen furture

Negative experience: Won’t answer phone called 5 times with no answer. also when I’m a customer inside while they aren’t attending to customers still won’t pick up the phone ! #2 change of controller insurance replacement policy instead of getting a new controller like I usually do I have to get a refurbished one instead on not even 3 days later I’m going to have to go back spend another $14+ For something that won’t last me a week

Positive experience: Friendly staff and well stocked merchandise.

Positive experience: While the employees are super nice, and there's a great selection, it is a bit cramped in there. Especially when they're busy lol Overall, I would recommend it tho!

Fantastic experience: I love the staff here they're very personable and knowledgeable

Negative experience: The guy lied to me and said Nintendo doesn't sell switch dock replacements. Tried to sell me a tiny little thing for $50. Found the exact same piece on Amazon for 30. And the Nintendo switch dock replacement that I was originally looking for for 40. Don't even talk to the beardy scraggly dude. He just wants your money

Negative experience: It's better just to take your business to the Gamestop in San Angelo. They shove that membership thing down your throat and when you decline, it's like you disrespected their whole blood line. No knowledge on other stuff, just the darn membership.

Negative experience: Have not been in this store in two years or more and I was quickly reminded why. Just let a customer buy a game and leave. You start telling them no that you don't want to sign up for this or that and they get rude as usual. Definitely will be my last gamestop purchase.

Negative experience: This GameStop is a great store if you never want to buy an Xbox Series X. It’s been three years and they still never have inventory unless you want the $80 more expensive bundle with terrible games included. Thanks for the generous $150 store credit on a $300 Series S console too wow I mean that took my breath away. Your name is GameStop but never have any consoles for you know…games. It’s like going to a pizza parlor and asking for pepperoni for three years and them never having any in-stock. Like what? That’s literally all you do who is in charge of the inventory at this location they are absolutely terrible at their jobs.

Fantastic experience: Nice place

Positive experience: Not as good as a big game stop but friendly staff make up for it

Fantastic experience: Nice worker. Informative.

Positive experience: Didn't like the customer service guy name Matthew Watch as he told a autistic person to look for the game his self and would not look up the game for him told him that the gains probably sold out and still didn't look up the game for him Cause he took advantage of him being autistic Then try to upsell 2 people as I wait Then tell me I cannot get cash back on my card specifically because my card wasn't on the receipt

Negative experience: I visited GameStop to pick up a new video game, and while the store itself was well-stocked and organized, my interaction with the cashier left a lot to be desired. The cashier was friendly at first, asking me about my purchase and making small talk, but things took a turn for the worse when I declined a power up membership. The cashier's attitude changed immediately and they became quite rude and pushy, trying to convince me to sign up for the membership multiple times. It was clear that the cashier was only interested in making a sale, not in providing good customer service. Overall, I was disappointed with the cashier's behavior and it left me with a bad impression. While the store may have a good selection of games, I would recommend this location with caution and be prepared for pushy sales tactics.

Negative experience: Lame af

Negative experience: If there was no star I would put that!!! If you get a game here you know that they “check” the game before you leave the store. My boyfriend got 5 games from here (none worked) we bring them back and they tell us that they will give us .75 cents for a game we paid 20.00$ for… ridiculous!!! Be careful at this store they will scam you!!!!

Fantastic experience: Workers were nice and very helpful

Positive experience: Good. But, lil stock of what i was shopping for. And all the stores closed but, 1 in Abilene, Tx area.

Positive experience: Seems like every time I go there to ask questions and buy product, I'm there at the wrong time. Either I get the guy that doesn't know anything and blank stares you, the other guy that doesn't seem to know anything, or the guy that talks too much to the point where you just only asked for a simple yes or no to your question. I'm glad that the last person has an extensive knowledge of the store and the video game world though. All three of them bring an awkward and unwelcoming aura and love to talk within themselves in front of us when we're asking for help. Like I understand that retail can be stressful, and socializing can help pass the time. However, I would like to get through making a purchase with the clerk without him talking to his peers about unrelated matters, or their peers talk to them and start a conversation while my order is still being processed. If the conversation is work related, sure, 100% understandable. You got to communicate when you can. The conversations there, when I visit, are definitely not that though. It's just completely rude, and your discussions can always happen after I paid for my purchases. I'm just asking for 5 mins of your time so I can pay for what I came for. I just moved to Abilene a few months ago, and this location is the closest thing to me. I've had so many better experiences with the San Antonio locations then this one here. :( Hoping things get better soon. Thank you.

Negative experience: I've been in once or twice but I tried calling for some information and was unable to cantact the store multiple times

Negative experience: Employees are great but i bought a used ps4 controller and had to return it due to stick drift..the one i got it replaced with had the same issue and after taking that one back I received another defective controller...dont know who does the testing on them but they should be replaced with somone who knows what theyre doing. Games always overpriced and is better to just buy the game you want online for better deals.

Positive experience: The girl working was super attentive and helpful. We ended up with a game my son enjoys that isn't rated R or MA. Thanks GameStop!

Fantastic experience: Got everything you need

Positive experience: They sell alot of the newer consoles,action figures,games,and have demos to play in store but they do not clean disc

Fantastic experience: It good

Fantastic experience: Knowledgeable

Positive experience: My nephew favorite place!

Fantastic experience: Great Manager she knew her Switch games and helped my Sister very well. Store was clean and organized.

Fantastic experience: Never been there

Positive experience: Not terrible. Almost every single time I go on there there's a particular person that always has to remind me that they're the manager. It's like ok I get it. You're the boss. What's your point?

Fantastic experience: Always great service here. Good selection.

Fantastic experience: Great selection of games and collectibles.

Fantastic experience: Lots of games and great staff, very knowledgeable and friendly.

Fantastic experience: Took the time to answer my all my ? And was very pleasant about it even thou personal had lots to task going on at that moment.

Fantastic experience: Very helpful to find what I was looking for

Fantastic experience: Good

Fantastic experience: Knowledgeable staff

Fantastic experience: The employees here are very kind and you should have a wonderful experience shopping here!

Fantastic experience: Amo este lugar

Negative experience: Do not purchase there warranty it a waste of money

Fantastic experience: It got games at fair prices.

Negative experience: eh

Fantastic experience: Talisha { did a awsome job } Store looks great Your doing a great job Happy i stop in and got a couple t-shirts and two deadpool idem Hope to see again next time i stop in :) Come check it out for your self She be happy to answer and of your questions

Positive experience: They did it have many Xbox’s and my son was very disappointed. They only have used consoles and they are mostly the old generation but the staff was nice and helped us out and told us we could order it and they would give us a discount.

Fantastic experience: Got me in and out quickly during my lunch hour. They were nice, helpful, and answered my questions quickly.

Fantastic experience: Nice people

Fantastic experience: Amazing staff very helpful

Positive experience: They don't have much. :/

Positive experience: Friendly staff and a good in store selection. Helpful staff that greets you as you walk in.

Positive experience: Going to the moon

Fantastic experience: Convenient spot same as all the rest u seen one u seen them all.

Fantastic experience: Staff is really kind and willing to work with you on any issue that may arise

Fantastic experience: Everyone was helpful. I walked in, they asked if I needed help, got the game I was after and was out the door in less than 5 minutes. Awesome service!!

Fantastic experience: Very nice people but really wish game stop would have bought enough of the new consoles for people to purchase for x mas presents this year . They told me yesterday its going to be a month or more before we can purchase the new Playstation

Fantastic experience: Talisha has got to be the coolest GameStop manager I've ever had the pleasure of knowing. When she worked at the north side store, she picked up the slack for others, until she made manager herself. From then on, the store got cleaner, more organized, and better looking, because she was almost always there. Now, the Southwest Drive location has her there, and has for a while, and she makes it engaging to shop, even despite the pandemic. She gets to know customers, and is wonderful at recommending good games based on interests that the person has spoken about before, without them always having to tell her. She alone is probably my biggest reason for still shopping at GameStop. If she ever left, I probably wouldn't keep shopping there unless there were a major deal. I've honestly never met a manager that is as engaging and as good at her job as she is. GameStop corporate, if you're reading this, give that woman a raise! She deserves it for how much she makes it enjoyable to shop here for both myself and my kids, who love her and are always excited to see her again when we go shopping here.

Negative experience: They never have the ps5 in stock omg, manager has a attitude against travis scott

Fantastic experience: Great customer service.

Positive experience: GameStop is GameStop. The only GameStop that I rate 5 stars is in the mall in Brownsville, Texas. Maybe because the service is so awesome and they go above and beyond than any other GameStop I've ever been to.

Fantastic experience: Very clean store, friendly staff.

Fantastic experience: Yo this GameStop location is probably one of the best’s I’ve been to. I mean are the knowledgeable in video game questions I had, yes! I honestly would like to thank this GameStop for working out the issue with my gaming headset and awesome customer support.

Fantastic experience: Very friendly, good selection, always stuff on sale

Positive experience: I love the fact that you're able to get some cool Collectibles at GameStop

Fantastic experience: Doom Eternal

Fantastic experience: Got what I wanted and for cheap

Fantastic experience: Always excellent customer service. Talisha, the manager there is super helpful and very friendly. Love her attitude and how she interacts with each customer she talks to. Love coming here

Fantastic experience: They went above and beyond helping our 7 year old figure out how to get what he wanted.

Negative experience: The store has a low selection of games and even so, their prices are higher than if you researched and went online to buy them yourself. From my experience, they treat you well until you return something.

Fantastic experience: Great selection of games and staff is helpful.

Fantastic experience: This gamestop is the best one in town, hands down. The workers are all very knowledgeable and if I ever come in with an issue they always do their best to help me out. The sales are awesome and the pro card has saved me so many times. 5 dollar coupons every month, hello?? Amazing! Taking in my old stuff to trade in is a life saver as well, then I can just pick up new games and be on my way.

Fantastic experience: Got excellent service and will be going back

Fantastic experience: Made me a good deal on game controllers.

Fantastic experience: Got most of my games here and my ps4 here loved it

Fantastic experience: The workers are super friendly and helpful! Especially Ray!

Fantastic experience: Great service!!

Positive experience: They are really nice guys....helpfull and made it a good visit

Fantastic experience: Always take care of me!