GameStop

Positive experience: If they had the original case for the game I wanted I would've given 5 stars. I had to buy the game brand new just for the case lol.

Negative experience: They closed early!!! Got here at 7:10 pm and it’s closed!!! According to both GameStop.com and Google and every other mean they are supposed to close at 9 today. Unacceptable!!! I drove 60 miles to get here and I tried calling since yesterday to confirm the stock of an item. They NEVER answer the phone!!! Stay away.

Fantastic experience: Received great customer service. Employee was friendly and made sure that we received what we needed.

Fantastic experience: The staff was awesome

Fantastic experience: Devin is the nicest GameStop employee I have ever met. He helped me with the problem I was looking for and he resolved it immediately. I recommend going to this GameStop location and if you have any problems they will definitely fix it and if you have any games they will probably have it.

Negative experience: Need to answer the phone I just called seven times back to back

Negative experience: No stars!!! I moved over hear two years ago. Not once out of the two years have they answered the phone. I go in the store and call the store from my cell. This fool standing right there ignoring the phone talking to his co worker! Never would I ever spend money in there. Also told my people on social media. Do not ever shop at this game stop ever!!!

Negative experience: Go to any other location! They lied and told me my switch 2 was 524.99 to scam me into paying for a pro membership . This is fraud. Shame on you. I will be getting refunded though. This store needs to be shut down, only Location don’t answer the phones and or smells like a dead rat inside the store.

Negative experience: Closing before 7.30 is wild. Locking up faster when you see someone parking is even worse

Fantastic experience: When in Topeka Mafia old old country for the PS5 and cronos

Negative experience: I used to come here all the time 15 years ago PS3 360 days.. and now the place is just ghetto. and the workers there don’t seem too friendly I go there once a while. the area got pretty bad, so I’ll be in and out! the store not what it used to be..

Fantastic experience: My grandson loves this location

Negative experience: Terrible

Negative experience: Horrible practices. I got a controller and couldn't return it because it was "brand new" even though it didnt work with what console I have

Fantastic experience: Jada was very helpful and very polite I would like to thank her for her outstanding service she went over and beyond to help me find exactly what I was looking for

Fantastic experience:

Fantastic experience: Great friendly service Munjovi was very helpful and knowledgeable.

Negative experience: Its a little hole in the wall spot and its always musty, like body odor, not old building. Ill stick to the one at the mall

Negative experience: Been trying to call them for almost a month over 100 phone calls for a online pick up that was supposed to go to a different store and they never answer the phone I'm not trying to drive 2 hours to go pick up a game controller and game stop won't refund the money till theu get ahold ofbthe store

Positive experience: Who doesn’t like game stop :)

Negative experience: Terrible customer service by the manager everytime I come in

Fantastic experience: GameStop always helps me out

Negative experience: Don't buy games from. Here they sell broke disks and be knowing it .

Negative experience: This store has predatory practice don't let your kids go unattended . They will lie about their policies to get you to spend money on stuff you don't want . The manger wouldn't expect my GameStop gift card for exchange for a Xbox gift card of the same value then tried to explain it away like some cop . I took the same gift card to the GameStop in Southfield so I had to drive out my way for something simple and the person at the Southfield store said their was no policy like that and prove it when he type in the code . This grand river store is full it .

Positive experience: Pretty good

Positive experience: Some ppl have to be difficult for no reason! If they stop working that means they stop working! Not, "what do you mean by they stop working!" ‍♀️ on top of waiting over an hour for the store to open back up in the middle of the day!

Negative experience: I didn't go too Game Stop

Fantastic experience: Para mi es el mejor porque tienen de todo y me queda cerca

Negative experience: NEVER ANSWER PHONE! I need an order cancelled and I called so many times for 2 days and nobody answered. Customer service is no help either. I don’t understand how hard it is to cancel an order!!!!!!

Negative experience: Unprofessional the staff are rude and condescending won't come to this location again.

Negative experience: Closes early or doesn’t have the correct operating hours. Bad customer service. Bad management.

Negative experience: If I could give zero stars I would theudo not respect federal when it comes to Americans with disabilities and do don't acknowledge service animals my husband was kicked out for having a service dog

Fantastic experience: Staff was very friendly and helpful

Positive experience: Okay service.

Fantastic experience: Great staff here, always willing to help out and point you in the right direction if something is not in stock. Great selection and informed staff. Neat and conveniently located, for me, at least!!!

Fantastic experience: Went shopping for controller & Funko all was in stock it was a good day

Fantastic experience: Good service

Positive experience: They never pick up the phone

Negative experience: No one ever answers the phone. So you end up wasting your time going in there and they don't even have what you want.

Fantastic experience: Took back an item I purchased for Christmas. The young lady that waited on me was pleasant and friendly . Service was great

Negative experience: Information I received on a item was false I tried to return the item they wouldn't give me a refund or let me upgrade to another item because I opened it how was I supposed to find out the item would work if I didn't open it I called customer service and they didn't respond to me

Negative experience: I went to exchange my controller Anika the store person told me I cant switch my controller without buying another Warranty, which I already had, I went to the Gamestop on Evergreen with my Stick No Issues, Fenkell needs to be Closed Down somebody stealing or she shouldn't manage Nothing not even her own schedule....TERRIBLE SERVICE send her back to Funcoland Training

Negative experience: Had an online order I wanted to cancel. No one would answer the phone ever. Literally called over 50 times. This place is a nightmare.

Negative experience: They never answer the phone

Fantastic experience: Very friendly service and great selection of games and accessories!!

Positive experience: They got some good games & t shirts & figures & vinyl pops cool workers

Fantastic experience: Took a friend

Fantastic experience: Staff is the best

Fantastic experience: Great service

Positive experience: A place to go get good prices games.

Fantastic experience: Very good store to buy new games and trade games I recommend it for new gamers

Fantastic experience: I love video games!

Fantastic experience: Good place to go for games

Fantastic experience: Awesome customer service

Positive experience: They had an Xbox at opening, 22 minutes later I pulled up just in time to see a guy at the counter walking away with it. Kinda' bummed actually.

Negative experience: They never pick up the phone at this location

Fantastic experience: Wonderful Service Will Definitely Recommend Thank You

Negative experience: The manager was very and unprofessional. All I wanted to do was exchange something but she just kept saying we do not have it and we cant order it. I went to another Gamestop, no problem, they ordered it and was nice and professional!

Fantastic experience: Employees were great help me picked out a nice game system for my son they didn't have any other color besides pink but it was great customer service

Fantastic experience: They are very nice and ready to help

Positive experience: Max deals

Fantastic experience: Great experience, they had the game I was looking for and the attendant was friendly

Positive experience: They had what I needed

Fantastic experience: In and out

Negative experience: Called 3 times with no answer on the way to the GameStop when I got there the doors were locked and I was 7 minutes after close while workers were inside talking.

Positive experience: Good variety of game equipment.

Positive experience: Super strict on the mask mandate. Over the nose really . Only five people . Service overall professional.

Positive experience: Even though he gave his name plus the verification code was given they still wouldn't let him get what he wanted without ID then they called his name that was on it and still said we need your ID to make sure your face matches your picture

Negative experience: I called 5 times and no one answered. Bad customer service

Positive experience: Slow

Fantastic experience: This is my spot for the newest or latest games, reasonable prices and good customer service.

Fantastic experience: Great service

Fantastic experience: Service was beyond excellent

Negative experience: Went there last week, HORRIBLE CUSTOMER SERVICE. The lightskin woman who worked the register that day is the absolute worse!!! I asked for help looking for a game that wasn’t in stock there, oddly enough I found another game there that the website stated wasn’t in stock at that store. I asked her if she could look up of the game was at another store within driving distance, she told me “you can look that up online sir” I told her online isn’t accurate she kept repeating “it looks like you have a list of games, you can just look them up online” it’s as if she didn’t listen to anything I was saying, and she gave me the wrong game of the case I came to the counter with. Not the first bad experience with this location, but by far the worse

Negative experience: I wanted to buy a gift card. I called 6 times and no one answered. So I drove up there only for them to lock the door in my face so they can close the store down for a hour.

Positive experience: Social distance crowd control great deals, they help you use your rewards and coupons to add value to your purchase.

Positive experience: Great customer service from the guy at the door and Duane.. But the cashier Tiffany made us wait more than 20 minutes to ring up our items while she restocked shelves. We were next in line but that seemed not to matter to her. The line was long outside for the wait due to Covid. Her service was unprofessional as she made me go back to the car to show my iD to use a coupon with my name on it. I recommend training in customer service.

Positive experience: It’s ok I just wish they Answer the phone

Fantastic experience: In and out!!

Fantastic experience: Thank you for your help.

Negative experience: Lack of management! Every time I go here there's a issue. Either being closed or not having enough workers.

Fantastic experience: Staff was amazing and very helpful

Positive experience: Was pretty fast

Positive experience: Dey gets half of my kids money

Fantastic experience: This place is the best

Negative experience: Rarely open please if u have the extra gad go to the one out in Livonia

Fantastic experience: Really practice Social Distancing, wearing mask and adhering to Pandemic precautions. Oh! They always have the gaming items my son needs! Courteous staff.

Negative experience: Called ahead of time to ensure I'd be able to get into the store, employees told me it was fine, plus the item I wanted was in stock. Told them I'd be there in 20 mins "perfect see you then" Show up literally 15 minutes later, and they're closed but someone's walking around. I wait until they open the door "sorry we're on lunch you'll have to come back in half an hour, we can't help you" I wish I could make up such terrible client service. How canyou tell someone you're open, and then close for "lunch" 15 minutes later. How can you not have enough people on staff so that the whole store doesn't shut down for someone's break?

Fantastic experience: Good service for a broken remote. They replaced it and i was back on cod. :)

Positive experience: The new policy of 3 in the store is terrible, however its necessary. The staff were very friendly and upbeat, given the unfortunate circumstances they are in. Overall it was great once we got in, minus the feeling of being rushed to hurry up and buy because of the line of customers outside staring at you through the window hot af. Safety first, i guess.

Positive experience: It was great, I was in and out in a matter of seconds and I was able to find a game that I was looking for it since yesterday. What is the saying that the only way to get inside is with a mask but that's how they have to do it or they will get shut down and given certain circumstances going on in the world I can understand, these are very concerning times

Negative experience: Store doesn’t take cash anymore. Last time I check cash is still King.

Fantastic experience: Haven't been to this location in a long time. Very clean. Limited number of guests at a time and no cash transactions allowed. Staff was very polite and patient. Good experience.

Negative experience: They sold me a broke Nintendo dsi and when I tried to email them, they said nothing back

Negative experience: Hardly ever answer the phone.

Negative experience: They won't take Madden legacy edition back

Positive experience: Great for the time being

Positive experience: Close too early otherwise great

Positive experience: I'm giving this liquor store three stars because I didn't shop there and I can't say anything bad about it so or good for that matter

Negative experience: Extremely high priced games.