GameStop

Fantastic experience: Knowledgeable staff

Negative experience: Went an hour out of my way to go get baseball cards that were listed on their website as being in stock at this location. cashier confirmed showing 6 at the store on her side, nowhere to be seen in store.

Fantastic experience: Small store but we'll organized and friendly staff.

Negative experience: I will never buy or trade anything with GameStop again. We have gotten the run around from the store and corporate for a $25 Xbox card that was purchased and is invalid. We have gotten nowhere with the store, their corporate office and Xbox. $25 isn't much but it's the principle that you sold us a invalid card so basically you stole $25 from us! I hope GameStop continues to go bankrupt. It's very obvious they have money issues since they refuse to make a $25 card right. I would dispute it if I had purchased it with my credit card but sadly it was purchased with a GameStop card. If I ever have time I'll be sure and protest at your store on a Saturday! Your employees store and corporate level all need better training.

Negative experience: Went here to trade in a switch and some Xbox controllers for my son. The trade in value was very reasonable. He used the credit for a new headset and a $25 Xbox gift card. The cashier highlighted the code which we only learned later had rendered the code illegible. So, we had to return to the store and, after speaking 40 more minutes, they issued us a $25 physical card. Once we got home, we found out the code was invalid. I was told by the store to contact Xbox support who on turn told me that it was on the store. I contacted the store again and was told that the district manager would contact me. They didn't. I called the store today only to be told again that it was up to Xbox. Pitiful customer service. It was their fault that I'm in this position in the first place.

Fantastic experience: Great experience! Staff were nice especially Deann, she was extremely helpful and very friendly!

Fantastic experience: Our local GameStop in Mount Pleasant closed so we made the trip to this location and I’m so glad we did! Deanna was an absolute rockstar on what is probably one of the most busiest days of the year, Trade Anything Day. She handled the line (which was to the door) with professionalism and kindness. Despite having 8 people behind us, she took the time to make conversation with my young children and was so thorough in checking us out! Because of her, we will always make the trip to West Ashley to shop!

Fantastic experience: Helpful employees very kind and informative

Fantastic experience: Amazingly helpful staff, Anthony and especially Theo are top notch and very knowledgeable. Will definitely be back!

Negative experience: They rarely answer the phone, and it often takes multiple calls before anyone picks up. The staff seem poorly trained, struggling to use their own systems or identify basic merchandise. I would strongly recommend taking your business elsewhere.

Fantastic experience: The employees here are great, always helpful and always feel like coming back for recommendations. Will definitely comeback

Fantastic experience: I love the associates here! They're helpful and extremely knowledgeable. For what they have to go through in a day I'm sure they aren't paid enough. Thank you for what you do and know that you are appreciated Game Stop team! ; )

Fantastic experience: My go to spot for all my gaming needs.

Fantastic experience: Mitch is the man! He helped us get a brand new PS5, he’s so patient with all of our questions, so cool and super friendly. Most importantly, he’s so knowledgeable. Definitely come see him for your GameStop needs!!

Fantastic experience: Absolutely amazing customer service! Mitch helped me out and was so kind and caring. Will definitely be back!

Fantastic experience: They’re on top their business . Pre-ordered something here and they were all over it . Thank you so much . Located in a high needs area as well

Fantastic experience: I got a call from someone at the store days before the Switch 2 release just to provide me information about the day of release. I never expected to get the call, but I appreciated the time and effort they put into addressing concerns before they came up. Employees have been incredibly welcoming and friendly each time I go in.

Fantastic experience: My husband comes here to get games. Very good place to trade games. Tons of options and tons of different systems available.

Fantastic experience: Great customer service, wasn't pushy on my 12 yr old, gave him options and spent his money well, I guess, ,,, gaming is a serious thing

Fantastic experience: Always helpful and informative. But call before heading out. Hours posted above are not correct. We went yesterday and the sign outside the door says M-Th til 6pm

Fantastic experience: Very friendly and helpful staff that know what they are talking about. Despite the current struggle of physical media stores, they manage to offer a halfway decent variety of choices, including some hard-to-find games.

Fantastic experience: Good store to go to. Very respectful and willing to help you

Fantastic experience: I visit this GameStop very frequently and the service is always good and they always help you with anything you're looking for

Positive experience: I stopped by this game stop to look for wii accessories. I wasn't greeted upon entering the store. The attendant didn't ask me if I needed help. I had to go stand in front of the counter and ask if I could ask question before they acknowledged me. When I found the Wii accessories and started looking through them I was disgusted. The were used, but not referbished. They were dirty, some had hair on them. By dirty I mean dark brown earwax clumped dirt consistency. I told the attendance and she was like "oh that's gross. I guess we need to clean them". So apparently they don't clean them when someone returns them. Just tossed them in a bag and onto the shelf. I would recommend order refurbished online or walmart. I was grossed out by going into the store.

Fantastic experience: Best GameStop in the Charleston area. The staff is super friendly and not pushy but will make you aware of any deals you may be interested in. Update: April 2024. Still the best GameStop location in CHS. They have a speculative Madden cover with Taylor Swift on it. Enough said. This place is amazing.

Fantastic experience: I was going to get.a game for my 13 yr old granddaughter and I don’t have a clue about all these gaming units. Thankfully a fine gentleman, Felix helped me out. I now know a lot more about gaming systems. I will be bringing my granddaughter to this store to shop.They have some interesting games. I really appreciate Felix’s help. I can highly recommend this location! THANKS FELIX!!!!

Fantastic experience: The staff was super helpful and on point. It's definitely top tier customer service at this location.

Negative experience: Horrible experience. Guy scammed me when I went in. Totally laughed and really unprofessional. I left disappointed and let down

Negative experience: Store hours indicate opening at 10am but no one is here... Manager needs to look into this. Just lost business today because you can't get to work on time

Fantastic experience: The woman who helped me (whom I believe was the manager) was incredibly nice and equally knowledgeable. I neither needed nor wanted the gamestop pro membership going into the store but she made such a fantastic pitch I joined on the spot and would happily do so again

Negative experience: Stay away! I went to the GS website to buy a game. Paid for it, received email confirmation that it was ready pick up. Drove nearly an hour, sitting in traffic, to pick it up. Entered the store, there were three customers browsing. I walked toward the register and watched as the associate, “Micah,” wrapped cards in rubber bands while completely ignoring me. After an awkward moment, “Micah” asked what I needed. I told him that I was here to pick up the game which I had ordered/paid for online about an hour prior. He asked, “Armored Core?” I acknowledged. He said he had to CANCEL the order! When asked why, he said that they only had preordered copies in the store and he couldn’t release those! I slowly, steadily and patiently advised that I had just paid for, and received confirmation that the item was ready for pick up!!! Not to mention the drive to and now back! I pleaded for him to release the copy of which I had already paid. When he said he couldn’t do that, I asked to speak to a manager. He laughed and said we don’t have a manager here, “there’s probably one in Mt. Pleasant.” WHAT??? So infuriated I called GS corporate to report the incident and the demeanor/actions of “Micah.” This associate was receptive and empathetic. After recording my information/details he admitted that, that should have never happened. After providing the transaction #, the associate could see that the order had been cancelled- without notes indicating the reason. I was assured that I would receive a call within 72 hours from the District Manager to discuss further. *UPDATE* I never received the call from the District Manager as promised. I will no longer do business with Gamestop in any way.

Fantastic experience: The staff was pleasant and while I was completing my purchase we got side tracked into a wonderful little conversation for a short ten minutes or so. It was pretty good day.

Negative experience: Don't think this place ever picked up or answered a phone call . Try to call this Game Stop location- wish u good luck.

Negative experience: No promo cards think the workers sell them

Negative experience: The staff here is absolutely ridiculous. I ordered a game for same day pick up and it didn't go through until two days later. The staff was no help and refused to answer my phone calls. I came today to pick my order up and the store is closed! It's 3:20 in the afternoon and the website says they are open until 7pm.

Positive experience: Not much merchandise in this store

Negative experience: I drove all the way up here and it's closed. Why does the website lie about the hours?

Negative experience: They will not answer the phone

Fantastic experience: Had some issues with the new PS5 I bought. Jessica was a great help getting it swapped out. She was incredibly helpful with me and every other customer that came in the store.

Positive experience: I love gamestop absolutely do it makes me feel like a kid everytime I go in there but this waiting when they suppose to open at 10am I got here today at 10:11am thinking it will take couple more minutes to open up its now 11:53am and still not open I saw someone go in but not opened yet now have to wait for who knows how long for them to open if you're going to open 12pm or 1pm post it on the door or something so people can know waiting for to 2 to 3 hours is just ridiculous I know stuff happens but darn

Positive experience: Allie and the team are the absolute best, and given the amount of resources they have at their disposal - do their absolute best to help you. Every GameStop is different, and when run with compassion for others it can be as successful as a family owned shop.

Fantastic experience: The guy working was amazing and every time I’m there the store is slammed and he is always busting his a** working alone. Mad respect for him. He needs a raise.

Negative experience: Place was closed with a note on the door.while online it says your open and someone was in the store…LAZY

Fantastic experience: Siempre excelente servicio. Los lugares siempre ubicados en grandes parqueaderos.

Fantastic experience: Good service and staff

Fantastic experience: A very interesting visit. I was able location everything that I searching for. It was a pleasant visit. Although so products wasn't available, I was still able to purchase something different. The sales was priced accordingly. The associate able to correct my purchase due to a mistake with pricing. Overall I enjoyed the visit. It was a great time looking through the game stop.

Fantastic experience: Great staff, had what I needed

Negative experience: Quite literally the worst gamestop east of the Mississippi River. While some of the employees are pleasant and try to be helpful others are rude and down right arrogant in the worst imaginable way. Good luck calling this store for information, they probably won't answer. I can recall a time when I tried and tried to get someone to answer my phone call to no avail. I decided to just go to the store and when I arrived there wasn't anyone in there besides the employee. I immediately walked out of the store and decided to conduct an experiment. I called the number again while looking into the store and to my surprise the employee behind the counter watched the phone ring and chose not to answer. There were no customers in the store. Looking for the newest, hottest titles? Look elsewhere, they may or may not have what you're looking for. Best Buy across the street or Target in Citadel mall probably has what gamestop doesn't. The store hours posted online are not congruent with what time they actually open or close. It's highly inconvenient to show up only for them to not open for another hour upon your arrival. Their website will lead you to believe that they have certain items in store, ready to be picked up. This is false. You cannot trust what it says online. This isn't the case of some isolated incident, this has been the standard for years. I have never written one of these reviews and might never write another one. But the people need to know, this store is one of the worst businesses in town.

Positive experience: Staff was super helpful and friendly. Had the products my kids were looking for.

Fantastic experience: All our questions were answered!! They are very helpful to someone who isn't that familiar with games or consoles.

Fantastic experience: Great employee very knowledgeable about merchandise

Fantastic experience: Willing to help their customers and give all knowledge if everything related to your specific gaming needs and are not afraid to admit that they do not have an answer to any questions that you might have, but are willing to help you find the answers.

Fantastic experience: HUGE SHOUT-OUT TO ALLIE!! Talk about a store manager that values customer services. Came in two weeks ago in search of a Playstation 5. She told me to come back on the 24th before noon and she would have one for me. Truth be told, I didn't believe here. Dakota and Allie were in the store today and, as promised, my Playstation 5 Bundle was there. I had a bad experience with this location several years ago. Allie is definitely the right person for this location. I've been a Best Buy customer for years. I will be buying all my video games from this location in the future. Another shout-out to Dakota. His professionalism and salesmanship is the reason I bought a headset. Great recommendations. Hats off to this dynamic duo.

Fantastic experience: Very helpful staff!! Acknowledge the moment I walked in the door. All my questions were answered right away.

Fantastic experience: On vacation, took the kids to GameStop, excellent customer service, helpful and friendly. Stores and experiences like this are why I like the stock!

Fantastic experience: Came in yesterday I can't remember their name but the employee working was the nicest and most helpful person I swear I've been looking for games for my switch bc I just got into it and am not very good at games and they did their best to help me figure out what I may like and did their best to find me copies of games I wanted. I really appreciated them being so patient and helpful.

Positive experience: Staff's customer service is friendly and helpful. . .. . .

Fantastic experience: Have been shopping here since middle school in like 2011. 10/10 gamestop, props to current management & crew for customer service and general hospitality

Fantastic experience: Good customer service and has lots of games and systems other stores are out of.

Fantastic experience: Come here all the time for my kids. Always Helpful and nice to me.

Fantastic experience: This is an incredibly nice Gamestop. The kind of place that makes you go, yeah this stock is going to the moon. The kind of place that makes you say, yeah I'm not a paper handed baby, diamond hands all the way baby. The kind of place that brings nostalgia to your mind of being a kid and walking into this magical realm of games. But yeah that staff is nice here.

Fantastic experience: The experience was as one would expect from a Gamestop, outstanding and satisfactory. The employee brought a smile to my face and left with a smile.

Fantastic experience: I have completed 2 online orders this holiday season - both of which I completed in the store. Both orders arrived very quickly and were exactly what I wanted. Customer surveys were sent after each order to confirm that I was satisfied. Great experiences - both times!

Positive experience: Loved the lunch box.

Positive experience: Went there for McFarlane day, they didn't have any McFarlane items. We were disappointed.

Fantastic experience: Phone review: the lady on the phone was super relaxed, friendly, knowledgable, and all around helpful when calling about stock and game suggestions for the Switch.

Fantastic experience: Jackson is awesome! I came in today to trade in my switch for an Xbox but ended up leaving with a PlayStation 4, 3 new games and coverage on everything!!! I typically know what I’m looking for and like to be in and out of places quickly but he was super friendly and helped me pick 3 new games I've never played all while saving me money! As a college student I like to ball on a budget and he literally made it happen. Highly recommend this place for trade ins, the staff is great! So far, sniper elite, 10/10. Thanks again Jackson!!!

Fantastic experience: It's gamesstop....#FIYA

Fantastic experience: The store associate was great and very friendly and helpful!

Positive experience: A shell of his previous self. only come here when you know what you're looking for

Fantastic experience: Very knowledgeable staff and they were very helpful

Fantastic experience: Attendant was expeditious processing trades.

Fantastic experience: Really awesome knowledgeable employees. Great deals on used games.

Fantastic experience: Great store

Negative experience: There robbing us of our money

Positive experience: Small store with small inventory. The employees are great though, and very helpful. Great diversity and welcoming attitude make it a weekly visit.

Fantastic experience: Always friendly workers and always ready to help you....my favorite Game Stop

Positive experience: Almost everything you need gaming wise

Fantastic experience: Great service by their Manager and deep cleaning all trade in items.

Fantastic experience: Always a helpful crew

Fantastic experience: Great selection. Friendly staff.

Fantastic experience: Steve and Karl are amazing at what they do. I always have the best experience when income here thanks to those two, keep up the good work guys!

Positive experience: Needs work guys

Fantastic experience: Customer service excellent reasonable priced merchandise every time I shop here

Positive experience: Staff is very friendly and helpful

Fantastic experience: It was a great experience. The staff was super nice and had genuine enthusiasm and excitement which made the transaction better.

Negative experience: Rude arrogant clerk. Have bought lots online from them, but that ends. No need to treat people poorly, because they are selling an extra game received as a present. Clerk told me “you know the policy, we don’t buy unopened games” in a condescending tone. No I wouldn’t know the policy, cause it was my second time in a store and first time ever trying to sell or trade a game with GameStop. Have no problem with the policy, just the rude clerk who needs to treat patrons with respect.

Positive experience: Great customer service

Fantastic experience: Everything was fine, very helpful.

Positive experience: For the amount of time you have someone waiting, acknowledging that they are there goes a long way. You can help your current customers and be courteous and welcoming to others at the same time. Also, if games are purchased and they are digital instead of a game cartridge, please let ppl know when you hand them a case.

Negative experience: Over priced

Fantastic experience: Yes good for games if you are a gamer

Fantastic experience: Steve was awesome. I am not a gamer but searching for console etc. He helped me find exactly what I was hoping to find

Fantastic experience: Excellent customer service

Fantastic experience: Just love gamestop's

Negative experience: I have called 15 times.. will not pick up phone. I have two girls dying to play game but in need of Kinect. Frustrated.

Fantastic experience: Friendly staff. They are helpful

Fantastic experience: Knowledgeable staff! Clean and organized. My go-to location!

Fantastic experience: Always super nice and welcoming and also very helpful. Best Gamestop in Charleston.

Positive experience: Too pricy go to Best buy